Job Description
Company Overview
Join a growing property group as they expand their portfolio across key locations in the South East. They are seeking a dynamic Lettings Manager to lead residential and commercial lets across their growing portfolio.
Position Summary
We are looking for an experienced Lettings Manager to oversee the day-to-day lettings operations across a property portfolio covering multiple locations in the South East region. This hands-on leadership role requires someone who can manage lettings teams effectively, ensure high standards of customer service and compliance, and drive performance across multiple locations, with regular time spent visiting branches and properties.
Key Responsibilities
Strategic & Commercial Leadership
- Develop and implement the lettings strategy in line with business objectives
- Drive revenue growth, profitability, and market share within the lettings portfolio
- Analyse market trends, rental values, and competitor activity to inform pricing and strategy
- Set and monitor KPIs, budgets, and forecasts for the lettings department
Team Leadership & Development
- Lead, manage, and motivate the lettings team to achieve and exceed targets
- Recruit, train, and develop high-performing negotiators and managers
- Conduct regular performance reviews, coaching, and appraisals
- Foster a positive, professional, and customer-focused team culture
Operations & Compliance
- Oversee day-to-day lettings operations to ensure efficiency and consistency
- Ensure full compliance with all relevant legislation and regulations (e.g. AML, Right to Rent, deposit protection, HMO requirements)
- Implement and maintain best-practice processes and systems
- Manage risk and resolve complex issues or escalated complaints
Client & Stakeholder Management
- Provide regular reports on arrears, current and upcoming vacancies and rental levels
- Make regular inspections of the portfolio to provide input on asset management decisions
- Issue relevant notices and coordinate credit control
Marketing & Business Development
- Work closely with Operations Team to promote lettings services and properties
- Support new business generation and portfolio growth
- Identify opportunities for cross-selling and additional revenue streams
- Expand external services to other landlords
Skills & Experience
Essential
- Proven senior-level experience within residential lettings
- Strong leadership and people management skills
- Excellent commercial awareness and negotiation ability
- In-depth knowledge of lettings legislation and compliance
- Strong analytical, organisational, and problem-solving skills
- Excellent communication skills
Desirable
- ARLA/Propertymark qualification or equivalent
- Experience managing large or multi-branch lettings operations
- Experience in build-to-rent or institutional portfolios
Package & Benefits
- Competitive salary commensurate with experience
- Company vehicle or travel allowance
- Performance-based bonuses
- Professional development opportunities
Location
This role covers multiple locations across the South East. The successful candidate must be comfortable with regular travel between sites.
