Section 20 Consultation Officer - Housing

An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio.

Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes.

The role is based in London with hybrid working available by agreement.

What the role involves:

• End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts

• Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery

• Providing specialist support to property management, managing agent relationship teams, and other stakeholders on Section 20 matters

• Attendance at resident and stakeholder meetings relating to consultation and delivery of major works

• Providing consultation and invoicing information to support responses to leaseholder, solicitor, and resale enquiries

• Liaison with internal departments, auditors, regulators, and external stakeholders to ensure compliant accounting and information sharing

• Providing clear, accurate advice on consultation requirements, QLTAs, and major works recharges to support decision-making

• Supporting the preparation of management and performance reports

• Collating and calculating financial records relating to planned and programmed works and associated service charge demands

• Contributing to guidance notes, good practice manuals, and resident communications

• Preparing responses to complaints and enquiries from MPs, Ombudsman, and other statutory bodies

• Supporting and delivering Section 20 dispensation applications and related legal cases, including attendance at Tribunal or Court where required

What candidates will need:

• Strong working knowledge of service charge and major works legislation

• Detailed understanding of Section 20 and Section 20B consultation requirements and financial implications

• Knowledge of relevant Landlord and Tenant legislation and statutory regulations

• Experience preparing annual property accounts and major works calculations

• Experience responding to customer queries and complaints in a regulated environment

• Strong written and verbal communication skills across varying levels of seniority

• Ability to manage competing deadlines and prioritise workload independently

• Sound time management and problem-solving skills

• Confidence working within defined procedures and legal frameworks

• Good working knowledge of MS Office and property-related systems or CRMs

• Ability to quickly adapt to new systems and processes

This role suits someone technically strong in Section 20 who values precision, compliance, and clear communication in a complex stakeholder environment.

If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Elevate Projects so we can discuss further.