Job Description
Guardian Manager
Property / Guardian Management / Residential Occupancy
Salary: c 35,000 per annum + commission
Hours: Flexible - as required as part of the management team
The Role
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio.
Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience.
This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.
Key Responsibilities
Guardian & Occupancy Management
Recruit, onboard, educate and manage Property Guardians
Maintain optimal occupancy levels across all properties
Conduct viewings, open days and Guardian events to maximise room sales
Achieve agreed room sales targets and KPIs
Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days
Proactively engage with Guardians to improve retention, satisfaction and compliance
Compliance, Welfare & Behaviour
Set and enforce behavioural standards in line with Licence Agreements
Handle difficult or sensitive Guardian issues professionally and fairly
Work closely with Legal to ensure contractual and regulatory compliance
Liaise with Finance to address payment delays promptly
Act on inspection reports and Guardian welfare issues efficiently
Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
Marketing & Business Support
Partner with Marketing to attract new Guardians via platforms such as SpareRoom
Support marketing strategies to fill properties quickly
Carry out competitor research and market analysis
Assist with marketing and research for new property launches
Work with Business Development to transition properties efficiently
Reporting & Administration
Maintain accurate records on the CRM system
Manage keys securely and accurately
Respond to Guardian queries via email and phone within 24 hours
Produce and deliver reports accurately and on time
Provide weekly updates to the Head of Guardian Management
Skills & Experience Required
Proven experience in property management, lettings, housing or residential operations
Strong commercial awareness with a sales and occupancy focus
Excellent communication and relationship management skills
Confident handling challenging situations with diplomacy and authority
Highly organised with strong administration and CRM skills
Knowledge of licence agreements, compliance and Guardian-style living (desirable)
Comfortable working flexibly and independently as part of a management team
Why Apply?
Competitive base salary plus commission
Varied, autonomous role within a growing property business
Opportunity to shape Guardian engagement and operational standards
Career progression within property and residential management
Mandeville is acting as an Employment Agency in relation to this vacancy.
Property / Guardian Management / Residential Occupancy
Salary: c 35,000 per annum + commission
Hours: Flexible - as required as part of the management team
The Role
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio.
Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience.
This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.
Key Responsibilities
Guardian & Occupancy Management
Recruit, onboard, educate and manage Property Guardians
Maintain optimal occupancy levels across all properties
Conduct viewings, open days and Guardian events to maximise room sales
Achieve agreed room sales targets and KPIs
Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days
Proactively engage with Guardians to improve retention, satisfaction and compliance
Compliance, Welfare & Behaviour
Set and enforce behavioural standards in line with Licence Agreements
Handle difficult or sensitive Guardian issues professionally and fairly
Work closely with Legal to ensure contractual and regulatory compliance
Liaise with Finance to address payment delays promptly
Act on inspection reports and Guardian welfare issues efficiently
Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
Marketing & Business Support
Partner with Marketing to attract new Guardians via platforms such as SpareRoom
Support marketing strategies to fill properties quickly
Carry out competitor research and market analysis
Assist with marketing and research for new property launches
Work with Business Development to transition properties efficiently
Reporting & Administration
Maintain accurate records on the CRM system
Manage keys securely and accurately
Respond to Guardian queries via email and phone within 24 hours
Produce and deliver reports accurately and on time
Provide weekly updates to the Head of Guardian Management
Skills & Experience Required
Proven experience in property management, lettings, housing or residential operations
Strong commercial awareness with a sales and occupancy focus
Excellent communication and relationship management skills
Confident handling challenging situations with diplomacy and authority
Highly organised with strong administration and CRM skills
Knowledge of licence agreements, compliance and Guardian-style living (desirable)
Comfortable working flexibly and independently as part of a management team
Why Apply?
Competitive base salary plus commission
Varied, autonomous role within a growing property business
Opportunity to shape Guardian engagement and operational standards
Career progression within property and residential management
Mandeville is acting as an Employment Agency in relation to this vacancy.
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