Income Recovery Officer

MMP Consultancy are looking to recruit an Income Recovery Officer on a Fixed Term basis, based in Kent.

Salary: 34,552 Per Annum

Main Responsibilities:

• Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
• Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals
• Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
• Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
• Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy
• Undertake any other duties to meet the requirements of the role
• Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
• Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy
• Serve Notices of Seeking Possession in the prescribed method.

Requirements:

• Ability to work under pressure and meet strict deadlines and prioritise workloads
• Knowledge or the willing to learn the legal process is essential to this role to follow court protocols.
• Proven communication, interpersonal and written skills that can be adapted to suit all recipients
• Knowledge or willingness to learn income procedures and legal requirements and the skills to prepare court paperwork and represent the client in a professional manner at Court.
• Good knowledge and ability to use a variety of ICT programmes.
• Be quick to learn and work accurately
• Determined to achieve great results and support for our tenants.
• The ability to deal effectively, and with compassion, tenants who may be upset or difficult.
• Excellent time management skills and the ability to make the best use of time.
• Self-motivated to be able to work independently and with the ability to self-manage own learning.