Income Officer

Income Officer - Hurn

Our client is seeking an Income Officer to join their Customer Accounts team.

Role Details:

• Part-time, permanent (25.5 hours per week)
• Salary: 22,054- 26,189 (FTE 32,000- 38,000)
• Hybrid working: Home, office, and customer visits

Key Responsibilities:

• Manage a portfolio of customer accounts
• Prevent arrears and negotiate repayment plans
• Provide welfare advice and affordability assessments
• Work collaboratively with internal teams and external partners
• Prepare documentation and attend court hearings if required

Requirements:

• Strong communication and organisational skills
• Knowledge of arrears management and welfare benefits
• IT literacy and ability to manage a busy caseload
• Full driving licence and access to a car