ASB Officer / Tenancy Sustainment

Location: Bath
Salary: 38,500 per annum (pro rata)
Contract: 3+ month temporary assignment
Hours: Monday - Friday, full-time

Role Overview

We are seeking an experienced ASB Officer to join our Anti-Social Behaviour Services team in Bath. This is a temporary position for a minimum of 3 months, with the potential for extension. The successful candidate will manage a caseload of complex cases, ensuring effective resolution and safeguarding vulnerable individuals.

Key Responsibilities

• Manage a diverse caseload involving:
  • Antisocial behaviour complaints
  • Tenancy breaches
  • Domestic abuse cases
  • Hate crime incidents
  • Safeguarding concerns
• Conduct investigations and interviews with customers and stakeholders.
• Prepare reports and maintain accurate case records.
• Work collaboratively with internal teams and external agencies to resolve cases effectively.
• Ensure compliance with relevant legislation, policies, and procedures.

Essential Requirements

• Proven experience in managing complex ASB cases.
• Strong knowledge of housing law, safeguarding, and related legislation.
• Excellent communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Current driving licence and access to a vehicle for customer visits.