Contracts Manager

Job Title: Contracts Manager
Location: Romford
Salary: To be confirmed Either Permanent or Contract
Contract Type: PAYE
Project Duration: 6-8 months
Sector: Commercial / Residential
Recruiting Timescales: ASAP

Role Overview

We are seeking an experienced Contracts Manager to oversee the Contract Service & Aftercare Division. This senior-level role involves strategic leadership, operational management, and business growth. The successful candidate will manage personnel, maintain and develop client relationships, and drive the overall performance and profitability of the department.
This is a pivotal position for a professional capable of leading a team, expanding departmental services, and ensuring operational excellence across all aspects of service delivery.

Key Responsibilities

• Oversee and manage the day-to-day operations of the department, including internal teams, field technicians, and subcontractors.
• Lead the Aftercare and Contract Services division, ensuring service delivery meets company and client standards.
• Act as the primary point of contact for client escalations and ensure timely resolution of issues.
• Recruit, train, and retain company staff and team members; promote a culture of accountability, collaboration, and high performance.
• Allocate work efficiently and ensure accountability across the department.
• Monitor department performance, implement measurable goals, and drive growth.
• Review and implement operational systems, procedures, and software solutions to maximize efficiency and client satisfaction.
• Own profit and loss for the department, reporting operational and commercial performance to the Prime Directors.
• Develop and maintain strong client relationships, ensuring ongoing client retention and growth opportunities.
• Lead site scoping, surveying, and costing for both existing and new client opportunities.
• Ensure compliance with company standards, contractual requirements, and Health & Safety regulations.
• Host regular team meetings, providing clear communication and fostering a real team environment.
• Oversee training programs and ensure correct methods and compliance across the team.
• Produce and review monthly client reports, KPI assessments, operational updates, and cost reports in conjunction with the Commercial team.
• Monitor departmental performance against internal metrics and client KPIs/SLA s and implement strategies to ensure compliance.
• Engage directly with client stakeholders to strengthen relationships and increase business opportunities.
• Perform any other tasks or duties as reasonably required in line with the position s responsibilities.

Requirements

• Proven experience in contract management, service delivery, or aftercare management, ideally within a commercial or facilities environment.
• Strong leadership skills, with the ability to manage large teams and multiple functions.
• Track record of growing departments or service offerings and delivering measurable operational improvements.
• Strong commercial acumen with experience owning departmental P&L.
• Excellent client management, communication, and negotiation skills.
• Ability to implement and maintain efficient operational processes and systems.
• Strong analytical skills to assess performance, KPIs, and reporting.
• Knowledge of Health & Safety legislation and compliance requirements.
• Proven ability to recruit, retain, and develop high-performing teams.

Non-Negotiables

• Must be able to operate on PAYE only (No LTD).
• Experience managing service and aftercare divisions at a senior level.
• Strong operational and commercial leadership experience.
• Proven record of maintaining and growing client relationships.