Internal Sales Administrator

Sales Administrator

Location: Crawley

Salary: 27000 - 30000 (with bonus)

Working Hours: Monday - Friday 8.30am-5.30pm

Benefits: 23 days annual leave + Bank Holidays (increasing up to 25 with service), annual bonus, contributory pension scheme, private medical insurance & on site parking

We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You'll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
• Accurately process sales orders, quotes, and pricing matrices.
• Recommend alternative products based on cost, availability, or specifications.
• Make follow-up calls to potential and existing customers to generate additional business.
• Present pricing, credit terms, and product information in line with company procedures.
• Handle customer complaints, stock checks, and technical queries.
• Liaise with vendors to obtain accurate shipment and delivery information.
• Collaborate with outside sales representatives to support account activities.
• Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
• Educate customers on product features and benefits to support informed purchasing decisions.
• Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.

Skills & Experience:

• Strong customer service orientation with excellent communication skills.
• Ability to manage difficult customer situations with professionalism and tact.
• High attention to detail and accuracy in data entry and documentation.
• Proven problem-solving skills and ability to develop alternative solutions.
• Team player with the ability to work effectively across departments.
• Proficiency in Microsoft Office and ability to learn internal systems.
• Sales experience and product knowledge within a distribution or technical environment is a plus.

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.
Apply now to join our client's team.

If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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