Building Safety Officer

MMP are seeking an experienced Building Safety Officer to join a Housing Provider based in North London, on a temporary contract.

As Building Safety Officer, the role will include:

• Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings.
• Prepare high-quality responses to informal complaints and enquiries
• Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works.

Duties & Responsibilities:

• Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement.
• Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes.
• Provide support in Building Safety Residents Meetings.
• Ensure residents are kept informed about the safety of their building and consulted when possible.
• Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed.
• Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results.
• Prepare or update process maps and short briefings when required.

Skills & Requirements:

• Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal.
• High level of IT skills and literacy including proficiency in Microsoft - Word & Excel.
• Enhanced letter writing skills with the ability to adapt information for the audience.
• A proven track record of delivery in a demanding and fast paced environment.
• Enthusiastic about working in a customer services environment and ability to empathise with residents.
• Excellent attention to detail and ability to work well under pressure and to tight deadlines.
• Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility.
• Shows initiative in proposing service improvements.