Homeowner Support Officer

We have an opportunity for a Homeownership Support Officer to join our team at SNG based in either Wembley or Basingstoke.

This is a permanent full time role where you'll combine office and home working to ensure a positive work/life balance.

The starting salary is circa £30,000 per year depending on your experience.

The Role

As a Homeownership Support Officer you'll support the delivery of a consistent, efficient and customer-focused service for our shared ownership, leasehold and freehold customers. You'll work collaboratively with internal colleagues and our external partners to ensure the effective management of customer enquires and service requests.

You'll be managing the team inbox, ensuring accurate triage and routing of enquires, and supporting the wider team to improve the outcomes for our customers.

What we'll need from you:

You will need excellent administrative and customer service skills with the ability to take responsibility for your own workload.

You'll also have an understanding of leasehold, freehold and shared ownership tenures

Along with:

• Experience of working in a customer service or housing-related environment
• The ability to handle sensitive and complex customer issues with care and professionalism
• The Ability to meet deadlines and plan and deliver a range of different activities
• Strong communication skills
• A high level of attention to detail.

What we can offer you

As a member of the Leasehold and Homeownership Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.