SNG (Sovereign Network Group)

8 job(s) at SNG (Sovereign Network Group)

SNG (Sovereign Network Group) Bournemouth, Dorset
27/04/2026
Full time
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions. Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. To be successful in this 12 month Fixed Term Contract you will need: Proven experience in a previous RLO role. Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
SNG (Sovereign Network Group) Newbury, Berkshire
23/04/2026
Full time
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
SNG (Sovereign Network Group) Bristol, Somerset
23/04/2026
Full time
Are you looking for an impactful customer facing sales role? We have a fantastic opportunity for a Sales Advisor to join us here at Sovereign Network Group, SNG. About Sovereign Network Group (SNG) SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. This is an incredibly exciting time to join us as a Sales Advisor as we continue to deliver against our Sector Leading 'Homes and Place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers. The role The vacancy is based out of our Bristol office on a Permanent Basis . You will be in the office a couple of times a week with a hybrid working culture. There may also be some travel required to visit local sites. You will engage with new and existing customers, guiding them through a variety of affordable home ownership products, including Shared Ownership (new build and resales), Staircasing, Right to Buy, Right to Acquire and Right to Shared Ownership. Focus on delivering exceptional customer service across multiple channels, including phone, SMS, email and social media. The role will develop and grow a clear understanding of all processes and policies, ensuring ability to clearly and confidently explain them to both customers and colleagues. Through proactive support and expert knowledge, the role will help customers navigate their homeownership journey while contributing to the overall success of the Sales team. Process customer applications and affordability assessments, updating all relevant systems and parties to support prompt allocation of homes to customers Work with third parties, such as our panel of mortgage brokers, to support the completion of customer applications in line with Homes England or internal procedures Establish, develop and maintain effective working relationships with all colleagues to ensure an integrated contribution to SNG's values, aims and objectives Work closely with Sales Consultants, Resales and Staircasing Consultants and Coordinators across regional teams to deliver an effective triage service, answering process and general enquiries What we're looking for: Demonstrable communication skills and ability to build rapport Passionate about providing excellent customer service Excellent organisational skills and the ability to prioritise Demonstrable strong IT skills in Microsoft applications It would be an advantage if you have a background and experience working in a customer facing environment and not essential to have worked within housing or property
SNG (Sovereign Network Group) Newbury, Berkshire
21/04/2026
Full time
We have a fantastic opportunity for a Coordinator in our Building Safety and Compliance team in our Newbury, Basingstoke or Blandford offices. This will be a full-time, combining home and office working to ensure a positive work/life balance. The role: To provide robust coordination and administrative support to the Building Safety and Compliance Team. This role is critical to give support to the technical subject matter experts/ specialists ensuring the smooth and efficient running of the department. Promote a positive collaborative culture of Building Safety and Compliance. Take personal responsibility for escalating any concerns to the Building Safety and Compliance Team for consideration and/or investigation Providing proactive administrative support service to the team, meeting standards and targets to ensure the delivery of the best possible level of satisfaction for both internal and external customer, therefore must have a passion to deliver excellent customer service Ensure the compliance work delivery tracker sheets are updated and any areas of non-performance by our contractors are escalated to the relevant manager Management of the Cherwell system for all Building Safety and Compliance queries and request for information Ensure accurate processing of electronic purchase orders, requisitions and payments and resolve queries as necessary to ensure payment is made in line with our Financial Regulations Seek opportunities for continuous improvement within the Building Safety and Compliance to further automate working practices and element manual input Highlighting queries requiring the attention of colleagues in a reasonable time frame to promote an exceptional standard of customer service What you'll need: Experience of working to deadlines and achieving targets through own work and work driven through teams Evidence of working effectively with others in a complex and dynamic environment Excellent oral and written communication and interpersonal skills Proficient use of Microsoft office suite Evidence of excellent customer service achievements in a complex delivery environment The ability to multitask on various compliance elements and time management is critical with a key attention to detail Experience using a range of database systems and Microsoft packages and demonstrate high level of MS Excel experience is required As an organisation we invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.
SNG (Sovereign Network Group)
20/04/2026
Full time
We have an opportunity for a Technical Surveyor - Electrical. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The role will be responsible for providing a comprehensive technical surveying service, with a focus on effective delivery of servicing and maintenance services provided by contractors. You will play a key role in delivering a high-quality, value-for-money service for our customers. The Role: Prepare specifications and oversee domestic and communal electrical, lift, and access control projects from start to finish. Carry out pre- and post-inspections of works to ensure quality, compliance, and customer satisfaction. Monitor contractor performance and collaborate to achieve contract targets. Manage complaints, service failures, and remedial actions efficiently. Provide technical guidance on electrical and lift regulations, including Building Safety Act 2022 compliance. Maintain asset compliance records and contribute to new build design specifications. Support reporting, promote a culture of safety and compliance, and escalate concerns when needed. To Be Successful in This Role Degree-level qualification in Electrical/Mechanical Services or equivalent experience. Strong technical knowledge of building regulations, M&E standards, and lift systems, including firefighting lift requirements. Experience in installation, maintenance, and compliance of electrical, mechanical, and fire safety systems. Understanding of Health & Safety, CDM regulations, and legislative documents. Experience managing budgets, forecasting, and ensuring value for money. Excellent record-keeping, organisational, and time-management skills. Strong communication and interpersonal skills, with the ability to influence and represent the organisation professionally. Proficiency in Microsoft Office and a full UK driving licence with access to a vehicle. Collaborative, professional, and committed to continuous learning. Desirable Strong knowledge of housing, housing law, and the regulatory framework. Experience in budget setting, monitoring, and financial management. Proven ability to lead cross-functional project teams and deliver complex outcomes. High-level analytical skills with the ability to develop creative solutions in diverse environments. Experience engaging with residents to involve them in monitoring and shaping services. Skilled in developing and implementing complex strategies to meet business needs. Experience managing Electrical Safety and Compliance in a large, complex housing provider. Prince2 Project Management qualification or experience.
SNG (Sovereign Network Group) Basingstoke, Hampshire
17/04/2026
Full time
Are you an experienced Commercial Lead or Employers Agent with knowledge of viability, feasibility pre-construction analysis with regards to detailed cost estimates for residential projects? As one of the most active developing housing associations in the UK, SNG's Investment and Development team has a strategy to invest £7bn into new and existing homes over the next ten years. We are proud that we're leading the way on setting the very highest standards for affordable homes and great places to live. We're seeking a Cost Planning and Commercial Lead to join our development team. The role The role will provide regional cost planning and commercial advice in support of Land and New Business and Regeneration teams to ensure land-bids are cost-competitive and help meet new business delivery targets for S106, Land-Led, JV and Regeneration opportunities. Responsibilities will include: Collaborating with colleagues, stakeholders, supply chain and consultants to ensure SNG's development risks are quantified and mitigated throughout the design, procurement and delivery of new homes. Preparing and maintaining detailed cost plans and viability appraisals from RIBA (Royal Institution of British Architects) stages 1-4. Supporting land acquisition and feasibility studies with commercial input. Collaborating with design, technical, and commercial teams to ensure cost-effective and buildable solutions. Benchmarking costs and maintain a library of rates and data for future reference. Assisting in value engineering and risk identification to optimise commercial outcomes in all development activity. Interpreting drawings and specifications to produce cost schedules and budget estimates. Attending design team meetings, site visits, and liaise with PQS (Professional Quantity Surveying) consultants. Ensuring costs are assessed in compliance with planning obligations. What we're looking for: A degree in a construction of built environment related field OR equivalent experience. Significant relevant experience in cost planning or quantity surveying, ideally with a developer or PQS focused on residential development. Experience working on projects ranging from £50million to £150million in value. Strong understanding of residential brownfield development, especially high-density and mixed-use schemes. Proficiency in cost planning software. Excellent analytical, communication, and stakeholder management skills. Previous experience in pricing geotechnical engineered solutions and all types of traditional foundations and piling including temporary and permanent works, concrete frames, basement construction, site remediation. Previous experience in cost-estimating traditional construction for houses and apartments as well as apartment superstructure and various modern methods of construction, undertaking market-testing and cost/value benchmarking of the same.
SNG (Sovereign Network Group) Bristol, Somerset
17/04/2026
Full time
Are you an experienced Commercial Lead or Employers Agent with knowledge of viability, feasibility pre-construction analysis with regards to detailed cost estimates for residential projects? As one of the most active developing housing associations in the UK, SNG's Investment and Development team has a strategy to invest £7bn into new and existing homes over the next ten years. We are proud that we're leading the way on setting the very highest standards for affordable homes and great places to live. We're seeking a Cost Planning and Commercial Lead to join our development team. The role The role will provide regional cost planning and commercial advice in support of active & new Joint Ventures. Responsibilities will include: Working closely Joint venture partners and internal stakeholders, the Commercial Lead will support effective contract management, cost control, performance monitoring, and governance to maximise value and ensure successful delivery outcomes for the SNG and the JV entities Collaborating with colleagues, stakeholders, supply chain and consultants to ensure SNG's development risks are quantified and mitigated throughout the design, procurement and delivery of new homes. Preparing and maintaining detailed cost plans and viability appraisals. Supporting land acquisition and feasibility studies with commercial input. Collaborating with design, technical, and commercial teams to ensure cost-effective and build-able solutions. Bench-marking costs and maintain a library of rates and data for future reference. Assisting in value engineering and risk identification to optimise commercial outcomes in all development activity. Interpreting drawings and specifications to produce cost schedules and budget estimates. What we're looking for: A degree in a construction of built environment related field OR equivalent experience. Significant relevant experience in cost planning or quantity surveying, ideally with a developer or PQS focused on residential development. Experience working on projects ranging from £50million to £150million in value. Strong understanding of residential brownfield development, especially high-density and mixed-use schemes. Proficiency in cost planning software. Excellent analytical, communication, and stakeholder management skills. Previous experience in pricing geotechnical engineered solutions and all types of traditional foundations and piling including temporary and permanent works, concrete frames, basement construction, site remediation. Previous experience in cost-estimating traditional construction for houses and apartments as well as apartment superstructure and various modern methods of construction, undertaking market-testing and cost/value bench-marking of the same. What can we offer you? Hybrid, flexible working plus x3 paid wellness days per annum 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us
SNG (Sovereign Network Group) Basingstoke, Hampshire
16/04/2026
Full time
Here at Sovereign Network Group (SNG) our Property Management Teams are at the heart of making our homes and communities great places to live. You'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We currently have a great opportunity for an Operations Manager to join our Property Team working from our Basingstoke Hub managing our in house teams across our North Hampshire locality. You will be responsible for leading the delivery of property repairs and improvements, focusing on both responsive repairs and empty homes works. What you'll need: Experience of managing customer focused, direct labour teams Strong budget management skills - ability to plan, track and forecast both delivery of and expenditure against relevant budgets Knowledge and understanding of current Building and Health & Safety regulations A passion to deliver high customer satisfaction Drives a strong health & safety focus Builds effective relationships with internal and external stakeholders with the ability to influence Is experienced in managing, motivating and inspiring a trades team who takes pride in their work If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you! Please view our careers page to see our great benefits on offer!