We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle
07/09/2026
Full time
We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle
We have a fantastic opportunity for a Coordinator in our Building Safety and Compliance team in our Newbury, Basingstoke or Blandford offices. This will be a full-time, combining home and office working to ensure a positive work/life balance. The role: To provide robust coordination and administrative support to the Building Safety and Compliance Team. This role is critical to give support to the technical subject matter experts/ specialists ensuring the smooth and efficient running of the department. Promote a positive collaborative culture of Building Safety and Compliance. Take personal responsibility for escalating any concerns to the Building Safety and Compliance Team for consideration and/or investigation Providing proactive administrative support service to the team, meeting standards and targets to ensure the delivery of the best possible level of satisfaction for both internal and external customer, therefore must have a passion to deliver excellent customer service Ensure the compliance work delivery tracker sheets are updated and any areas of non-performance by our contractors are escalated to the relevant manager Management of the Cherwell system for all Building Safety and Compliance queries and request for information Ensure accurate processing of electronic purchase orders, requisitions and payments and resolve queries as necessary to ensure payment is made in line with our Financial Regulations Seek opportunities for continuous improvement within the Building Safety and Compliance to further automate working practices and element manual input Highlighting queries requiring the attention of colleagues in a reasonable time frame to promote an exceptional standard of customer service What you'll need: Experience of working to deadlines and achieving targets through own work and work driven through teams Evidence of working effectively with others in a complex and dynamic environment Excellent oral and written communication and interpersonal skills Proficient use of Microsoft office suite Evidence of excellent customer service achievements in a complex delivery environment The ability to multitask on various compliance elements and time management is critical with a key attention to detail Experience using a range of database systems and Microsoft packages and demonstrate high level of MS Excel experience is required
07/09/2026
Full time
We have a fantastic opportunity for a Coordinator in our Building Safety and Compliance team in our Newbury, Basingstoke or Blandford offices. This will be a full-time, combining home and office working to ensure a positive work/life balance. The role: To provide robust coordination and administrative support to the Building Safety and Compliance Team. This role is critical to give support to the technical subject matter experts/ specialists ensuring the smooth and efficient running of the department. Promote a positive collaborative culture of Building Safety and Compliance. Take personal responsibility for escalating any concerns to the Building Safety and Compliance Team for consideration and/or investigation Providing proactive administrative support service to the team, meeting standards and targets to ensure the delivery of the best possible level of satisfaction for both internal and external customer, therefore must have a passion to deliver excellent customer service Ensure the compliance work delivery tracker sheets are updated and any areas of non-performance by our contractors are escalated to the relevant manager Management of the Cherwell system for all Building Safety and Compliance queries and request for information Ensure accurate processing of electronic purchase orders, requisitions and payments and resolve queries as necessary to ensure payment is made in line with our Financial Regulations Seek opportunities for continuous improvement within the Building Safety and Compliance to further automate working practices and element manual input Highlighting queries requiring the attention of colleagues in a reasonable time frame to promote an exceptional standard of customer service What you'll need: Experience of working to deadlines and achieving targets through own work and work driven through teams Evidence of working effectively with others in a complex and dynamic environment Excellent oral and written communication and interpersonal skills Proficient use of Microsoft office suite Evidence of excellent customer service achievements in a complex delivery environment The ability to multitask on various compliance elements and time management is critical with a key attention to detail Experience using a range of database systems and Microsoft packages and demonstrate high level of MS Excel experience is required
Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We're currently recruiting for an experienced/qualified Plasterer Multi to join our Property Team in our Newbury & Reading locality. As you'll spend a fair amount of time on the road we will provide you with a business use van and fuel card so you'll not be out of pocket. What you'll do: As a Plasterer you will carry out all forms of plastering repairs in our properties as part of our Responsive Repairs Team and elsewhere depending on demands. Applying and finishing acoustic, insulating and fireproofing materials bonded with plaster, plastic cement and similar materials. Preparing corner beads, and securing them in position. Fixing pre-cast cornices, panel mouldings, coving, ceiling centres and other plaster fittings and determining plasterboard layout, and installing insulation and vapour barriers. Plumbing and straightening corners, angles, wall and ceiling surfaces as well as creating decorative textures in finishing coats. Measuring, marking and cutting plasterboard, lifting and positioning panels, and securing them to walls, ceilings and battens. Covering joins and nail holes with wet plaster and sealing compounds, smoothing them using wet brushes and sand paper. Mixing and applying coats of plaster, cement and render to structures using trowels, and levelling and smoothing coats to uniform thickness. What you'll need: You should have experience within a similar role, ideally from within a Residential/Housing sector and must be qualified to a minimum of NVQ level 2 OR have a minimum of 5 years proven track record working as a plasterer. Have a strong health and safety mindset with knowledge of health & safety best practices. Enjoy working as part of a team This is a full time role, working 40 Hours per week. Due to the requirement to travel, you must hold a full and current driving licence with a minimum of 1 years experience and have the ability to drive and take home a company van. This role is subject to a satisfactory licence check and essential qualifications.
07/09/2026
Full time
Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We're currently recruiting for an experienced/qualified Plasterer Multi to join our Property Team in our Newbury & Reading locality. As you'll spend a fair amount of time on the road we will provide you with a business use van and fuel card so you'll not be out of pocket. What you'll do: As a Plasterer you will carry out all forms of plastering repairs in our properties as part of our Responsive Repairs Team and elsewhere depending on demands. Applying and finishing acoustic, insulating and fireproofing materials bonded with plaster, plastic cement and similar materials. Preparing corner beads, and securing them in position. Fixing pre-cast cornices, panel mouldings, coving, ceiling centres and other plaster fittings and determining plasterboard layout, and installing insulation and vapour barriers. Plumbing and straightening corners, angles, wall and ceiling surfaces as well as creating decorative textures in finishing coats. Measuring, marking and cutting plasterboard, lifting and positioning panels, and securing them to walls, ceilings and battens. Covering joins and nail holes with wet plaster and sealing compounds, smoothing them using wet brushes and sand paper. Mixing and applying coats of plaster, cement and render to structures using trowels, and levelling and smoothing coats to uniform thickness. What you'll need: You should have experience within a similar role, ideally from within a Residential/Housing sector and must be qualified to a minimum of NVQ level 2 OR have a minimum of 5 years proven track record working as a plasterer. Have a strong health and safety mindset with knowledge of health & safety best practices. Enjoy working as part of a team This is a full time role, working 40 Hours per week. Due to the requirement to travel, you must hold a full and current driving licence with a minimum of 1 years experience and have the ability to drive and take home a company van. This role is subject to a satisfactory licence check and essential qualifications.
