Housing Officer

Position: Housing Officer

Location: Feltham/Hounslow - HYBRID

Salary: £30,000 - 35,000 per annum

Contract: 6 month fixed term contract

We are seeking a proactive and experienced Housing Officer to support the effective management of our clients housing portfolio.

About the Job

To provide a customer focused, proactive and high-quality tenancy management service to the local authority, affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.

Responsibilities include:

• Facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.
• Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.
• Conducting viewings with prospective tenants
• Ensure all paperwork and compliance documents in place for new tenancies.
• Ensure high retention of tenancies
• Actively work with residents to manage their rent accounts and maximise income.
• Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records.
• Build effective relationships with residents, increasing resident satisfaction and quality of life.
• Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.
• Assist with the housing management and compliance within blocks to ensure they are compliant and well maintained

Experience and Skills Required:

• Experience of Housing management system
• Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.
• Experience of working of working in a resident engagement or customer facing role.
• Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
• Strong negotiating and influencing skills across a range of stakeholders.
• Analytical, with the ability to quickly solve problems through practical and innovative means.
• Achievement focused approach, with the ability to drive performance.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.

Please apply now to submit your details for this role