Temporary Accommodation Officer

We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of council owned temporary accommodation placements for households experiencing homelessness. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.

Key responsibilities include:

• Managing a caseload of households placed in temporary accommodation, ensuring their safety, well-being and compliance with licence/tenancy conditions.
• Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns.
• Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
• Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
• Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way.
• Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships.
• Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation.
• Ensuring all casework, property data and performance records are kept accurate and up to date.

Working pattern:

• 2 days per week, on-site in Kent.
• Flexibility will be needed to suit service needs

This is a great opportunity for someone with experience of tenancy management or homelessness services who is seeking a new role within a supportive team environment. Please submit your CV for call back.