Operations Manager - Housing

The Operations Manager - Housing will oversee the daily functions and strategic initiatives within the housing sector, ensuring efficient service delivery and compliance. This role is pivotal in driving operational excellence and enhancing service quality.

Client Details

This opportunity is with a not-for-profit organisation within the housing industry. The organisation is a medium-sized entity committed to providing excellent housing solutions and services to its community.

Description

You'll provide strategic direction to a multi-disciplinary in-house team (approx. 40 staff) and take ownership of a budget of around 1 million, covering reactive, void and some planned maintenance. This is a hands-on leadership role requiring a clear focus on operational excellence, team performance, and cost control.

• Lead and manage all operational activities within the housing department.
• Ensure compliance with housing regulations and organisational policies.
• Develop and implement strategies to enhance service delivery and operational efficiency.
• Manage budgets and resources to achieve organisational goals effectively.
• Collaborate with internal departments to streamline processes and improve communication.
• Monitor and report on key performance indicators related to housing operations.
• Drive initiatives that align with the organisation's mission and values.
• Support and mentor team members to foster professional growth and engagement.

Profile

A successful Operations Manager - Housing should have:

With proven experience managing complex teams and maintenance processes in a housing or multi-trade environment, you'll be confident managing both planned and reactive works, including voids, repairs and contractor performance. You will have excellent knowledge of building standards, technical specifications, procurement processes, and be comfortable working across strategic and operational levels.

Job Offer

• Competitive salary range between 46,000 and 60,000
• Opportunity to work with a respected not-for-profit organisation.
• Permanent contract offering job stability and growth potential.
• Supportive and collaborative work environment.
• Chance to make a meaningful impact within the housing sector.

Pension scheme: Provided with an employer contribution being double the employee contribution, to a maximum of 17%.

Healthcare: The Group participates in a cashback plan for colleagues

Group Income Protection - 50% of salary following 26 weeks of absence

Death in Service - 4 x salary

Essential Car User allowance