Allocations Officer - Joseph Rowntree Housing Trust

The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need.

This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place.

Client Details

Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.

• Built on trust
• Show they care
• Make a difference

Description

maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination.

Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless.

The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing.

Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage.

Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home.

Ensure compliance with local housing regulations and policies during the allocation process.

Maintain accurate and up-to-date records of housing applications and allocations.

Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing.

Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements.

Provide excellent customer service to applicants, addressing their concerns and inquiries promptly.

Create and support the creation of local lettings policies in partnership with internal teams.

To carry out right to rent checks for all applicants.

Profile

A successful Allocations Officer should have:

Experience in housing services or social services is highly desirable.

Strong understanding of housing laws, regulations, and allocation policies.

Excellent verbal and written communication skills.

Ability to work collaboratively with various stakeholders, including local government agencies and community organisations.

Strong organisational and time management skills to handle multiple applications efficiently.

Demonstrated ability to approach sensitive situations with empathy and professionalism.

Driving licence and access to a car to complete viewings and visits as necessary

Job Offer

• Competitive salary of approximately 34,000 per annum.
• Opportunity to work in York, contributing to a meaningful cause.
• Supportive and professional work environment.
• Potential for career development within the organisation.

If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.