Job Description
We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation.
If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets.
The Role
Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions.
Accurately register new Council Tax accounts and process changes in household circumstances.
Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy.
Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy.
Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations.
Work to service-level targets and contribute to a high-performing revenues team.
Key Requirements
Proven experience working as a Council Tax Officer in a local authority environment.
Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria.
Confident telephone manner with the ability to explain complex information clearly to residents.
Experience using Academy / MRI Council Tax systems.
Highly organised with strong attention to detail and accurate case recording.
Able to work at pace and manage a steady volume of telephone-based casework.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
