Maintenance Surveyor

Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters.

We are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South.

We have an exciting new opportunity for a Maintenance Surveyor to join our Property Services Team in our Exeter Hub coveringour Devon Locality, however predominantly covering Exeter, Torbay and Plymouth.

The role

Reporting into the Operations Manager, you'll be responsible for the investigation, identification, diagnosis and problem solving of day to maintenance issues raised either internally or by our customers.

You'll own the day to day technical support for your locality, allowing our in house trades delivery teams and external contractors to carry works required at first visit.

You'll also be responsible for:

• Carrying out inspections as needed prior to, during and on completion of repairs
• Providing a specification, including scope of works, quantities and budgeted costs and timescale that will resolve maintenance issues reported
• Ensuring works are completed safely, to the required standard and specification, in the most effective and efficient manner and to a high level of customer satisfaction
• Maintaining high quality data within the property systems
• Ensuring a detailed local knowledge of customer, asset and investment needs across your locality
• Developing own capability through continual personal and professional development to ensure knowledge is kept up to date

What you'll need

To be successful in this role you will need:

• Technical Knowledge: Strong understanding of housing construction, core trades (e.g. plumbing, carpentry, roofing) and maintenance diagnostics. As well as hands on trade experience.
• Diagnostic Skills: Proficient in identifying property defects and raising appropriate repairs. Strong knowledge of damp and mould issues, including root cause analysis and remedial strategies.
• Experience: Proven experience in social housing maintenance and building surveying, including property inspections and reporting.
• Contract Management: Skilled in managing contractors, with solid health & safety awareness and familiarity with schedules of rates and procurement processes.
• Communication: Effective at liaising with tenants, contractors, and housing management teams, with a focus on clear, empathetic communication.
• IT Proficient: You will be communicating effectively via email, and using various other internal systems

There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure.

What can we offer you

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• 3 additional well being days and 2 paid volunteering days
• Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover
• Discounted travel insurance

It's a fantastic time to join us at SNG!. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.