Project / Aftersales Manager

As a Project / Aftersales Manager you will be responsible for providing a professional management service, ensuring we fulfil stakeholders' expectations both internally and externally whist maintaining excellent customer satisfaction.

Job Description:

• Generate the contract and review the project scope, identifying risks and planning mitigations.
• Using various IT systems, enter the orders, update, and maintain them to reflect changes over time.
• Work with the sales team to ensure a full understanding of the project requirements and customer expectations.
• Work with production, technical and engineering and agree a delivery programme to meet the customer requirements.
• Monitor & control the contract performance and provide both the customer and the sales team with regular feedback and updates.
• Actively participate in meetings
• Attend customer site visits and meetings as appropriate.
• Manage the collection, storage, and dissemination of contract drawings & documentation to all relevant parties.
• Preparation and planning for all Factory Acceptance Test activities.
• Ensuring information is entered and updated onto contract systems software.

Beneficial Skills / Qualifications:

• Experience working with manufacturing IT systems
• ONC in Electrical & Electronic Engineering
• Experience of going to customer sites/meetings
• Experience reading drawings
• Confident problem solving and resolving complex customer issues
• Good working knowledge of Microsoft applications
• Strong communication skills and attention to detail, in particular applicants must be able to demonstrate a good command of English both written and verbal

Additional Details:

• Salary negotiable
• 25 days holiday per year plus bank holidays
• Pension
• Profit share scheme (paid quarterly)
• Healthcare, wellbeing and EAP scheme
• Parking on site plus EV chargers and EV scheme