Customer Service - Onsite

The role of Customer Service - Onsite involves providing exceptional support to customers . This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly.

Client Details

This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers.

Description

• Respond to customer queries and concerns via phone, email, and in person.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Provide detailed information about products and services to customers.
• Monitor customer accounts and handle billing or payment-related inquiries.
• Assist in identifying areas for improvement in customer service processes.
• Support the team with administrative tasks as required.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service - Onsite professional should have:

• Experience in a customer service role, preferably within the energy and natural resources industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and attention to detail.

Job Offer

• A competitive salary of 26,780 per annum.
• Comprehensive benefits package, including health and wellness support.
• Bonus scheme
• Generous holiday allowance to promote work-life balance.
• Opportunities for growth and development within the company.
• Onsite role for hands-on engagement with the team.