Neighbourhood Officer

Interim Neighbourhood Officer

We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London, delivering a high-quality and proactive housing management service to residents.

Key Responsibilities:

• Provide a responsive and professional tenancy management service, resolving resident queries efficiently.

• Conduct property and tenancy visits to ensure compliance with tenancy agreements.

• Manage low-level ASB and nuisance issues, escalating complex cases to specialist officers.

• Work with the Rent Income team to address payment discrepancies and support arrears recovery.

• Oversee the voids process, including advertising, shortlisting, and coordinating void works.

• Liaise with the Repairs team to ensure maintenance issues are completed promptly.

• Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities.

Requirements:

• Proven experience in housing management or neighbourhood services.

• Excellent communication, organisational, and problem-solving skills.

• Ability to manage a varied caseload independently.

• Full UK driving licence and access to a vehicle (travel across East Anglia required).

• Comfortable working in a hybrid and agile environment.