Trainee Tenant Liaison Officer

Trainee Tenant Liaison Officer

Location: Dronfield, S18 2GR
Salary: £19,720.96 £25,079.34 (age dependent) + £3,000 Car Allowance
Contract: Full time, permanet.
Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!

Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation.

Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology.

Each year, our work enhances the health, comfort, and well-being of thousands of households.

We re looking for a Trainee Tenant Liaison Officer to join our Operations team an exciting opportunity for someone passionate about customer service and community engagement who s ready to build a career in the construction and housing sector.

This is a hands-on, people-focused role where you ll support residents before, during, and after improvement works to their homes, ensuring they feel informed, respected, and cared for throughout the process.

As part of your development, you ll complete Level 2 and Level 3 Customer Service Practitioner qualifications, giving you both the skills and confidence to succeed as a Tenant Liaison Officer.

In addition to this, as our Trainee Tenant Liaison Officer, you will be responsible for:

• Learn and develop key skills through structured training and mentorship.
• Support residents before, during, and after works to their homes, ensuring a positive experience throughout.
• Identify and assist vulnerable residents, making sure their individual needs are met.
• Maintain accurate and secure records in line with GDPR and company policies.
• Work with the site management team to agree access arrangements and schedule works.
• Help organise and deliver resident consultation and choice events.
• Carry out property condition surveys and photographic records prior to works.
• Build positive relationships with residents, site teams, subcontractors, and community stakeholders.
• Support the delivery of community and social value initiatives.

In order to be successful in this role you must have:

• Minimum 1 year of customer service experience (any sector)
• GCSEs (or equivalent) and good literacy and numeracy skills
• Excellent communication and interpersonal skills
• Organised and proactive approach to managing tasks
• Understanding of basic health & safety and data protection principles
• Full UK driving licence

It would be great if you had:

• Customer-facing experience within construction or housing
• Basic understanding of retrofit or property improvement works

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time

Apply now and help us lead the way in sustainable building and energy efficiency!

No agencies please.