Neighbourhood Services Manager

An exciting opportunity has arisen for a motivated and experienced Neighbourhood Services Manager to lead a dynamic housing team within a local council on a six month interim placement.

Managing two Neighbourhood Team Leaders and a wider team of around ten staff, you will ensure the effective delivery of all aspects of neighbourhood management, including tenancy and estate management, anti-social behaviour, customer engagement, and community safety.

Working closely with colleagues across housing and other council services, you will play a key role in maintaining safe, sustainable, and well-managed neighbourhoods where residents feel supported and valued.

Key Responsibilities:

• Lead, motivate, and support the Neighbourhood Services Team to deliver high-quality housing management services.
• Ensure compliance with housing legislation, tenancy law, and the Regulator of Social Housing (RSH) consumer standards.
• Oversee estate management, tenancy enforcement, rent collection, and resident engagement activities.
• Promote excellent customer service and continuous improvement within the team.
• Use performance data and resident feedback to drive service improvements.
• Foster positive relationships with residents, community groups, and partner agencies.

Essential:

• Proven experience managing teams in a housing or local authority environment.
• Strong working knowledge of housing law, tenancy management, and current legislation.
• Understanding of the Regulator of Social Housing's consumer standards.
• Excellent communication, organisational, and problem-solving skills.
• Ability to motivate teams and deliver results in a customer-focused environment.

Desirable:

• Relevant professional qualification (e.g. CIH) or equivalent experience.
• Experience working in partnership with residents and community stakeholders.

This is an excellent opportunity to make a real difference to local communities and help shape high-quality housing services. You'll be joining a supportive organisation that values innovation, teamwork, and professional development.