Service Controller

We are seeking a highly motivated and experienced individual to join our service department as a Servicing Controller. The ideal candidate will have a strong background in service and maintenance, with a proven track record of success in service sales. This individual will be responsible for developing and maintaining relationships with existing and potential clients, identifying, and pursuing new service opportunities, and working closely with department manager to ensure client satisfaction. Key Responsibilities: * Develop and maintain relationships with existing and potential customers through regular communication and follow-up * Identify and pursue new service opportunities by researching and identifying potential clients, attending industry events and following up with existing installation customers * Prepare and present service proposals and quotes to customers, which includes creating detailed cost estimates and technical specifications of the proposed services * Review service reports from engineers and produce recommend remedial works quotes to customers * Work closely with the service department to ensure client satisfaction by communicating client needs, concerns and ensuring that all service requests are handled in a timely and professional manner * Stay informed about industry standards and developments * Achieve or exceed sales targets set by management on a monthly, quarterly, and annual basis Qualifications: * Technical knowledge of access control, automatic door, automatic gate, and barrier systems is desired (not essential) * Strong communication and negotiation skills, both verbal and written * Able to demonstrate ability to meet key performance indicators * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Ability to learn and understand complex technical information and effectively communicate it to customers * Excellent organizational and time management skills * A valid driver’s license and reliable transportation for regular visits to customers Full Time Hours - Monday- Friday 8.30am-5pm Free parking on site 20 Days annual holiday plus bank holidays rising to 25 Days after 5 years’ service Company pension and health benefits Annual Discretionary Bonus