Senior Credit Controller - Real Estate. OUR CLIENT is an established and successful real estate owner and investor who own a multi-billion portfolio of assets. The company specialise in the commercial real estate sector, owning amongst others an impressive array of London assets. They are currently looking to recruit an experience Senior Credit Controller - Property to maintain an organised and professional credit control function for their Property Management department and ensure collections targets are met, additionally, providing regular support to the cashier function. THE ROLE: The Senior Credit Controller will be reporting to Head of Property Accounts and will be responsible for: Credit Control: Arranging all necessary action to collect the monies due on the quarter day and achieving the department's collection targets. Preparing quarterly rent and service charge collection statistics. Reporting on all historic arrears on a monthly basis. Reporting on all arrears (rent, service charge and insurance) at any meetings requested. Where required, initiating proceedings to ensure outstanding debts are bought to a satisfactory conclusion. Presenting and discussing the latest arrears position at the Asset Management/Finance meetings. Liaising with central finance to ensure all void service charges are paid and arrears positions are reconciled. Liaising with Property Accounts Manager to prepare debt claim form to administrators / liquidators. Cleardown tenant ledgers for lease terminations, transferred and sold properties. Work closely with Asset Managers, Property Managers and Property Accountants, and ensure they are kept abreast of any cash flow issues due to debtor arrears and establish who is dealing with the matter. Maintaining all tenant deposit funds held. Ensuring accurate postings and allocations of bank interest on security deposits. Completing quarterly bank reconciliations for all rent deposits held. Preparing all paperwork for approved TA forms including account closures as well as debt write off forms. Ensure all paperwork is signed in line with the bank mandates and process through the bank/returned to the property surveyors. Where required, attending and providing reports for meetings of the Credit Committee. Managing the collection of amounts due to the Group, outside of the property management department. Handling audit queries relating to credit control. Keeping the company up to date with new credit management procedures and techniques. Reviewing the company credit control procedures and develop and implement IT / process enhancements where required. Supporting the Cashiering Function: Providing cover and assistance to the Cashier to allocate and post all tenant related cash receipts into property management system for rent, service charge and insurance during peak periods. Other: Preparing demand raises on a periodic basis. Working closely with the Group Finance team to ensure amounts payable are accurately recorded. Any other duties as might be reasonably required with the role. THE PERSON and SKILL REQUIREMENTS for the Credit Controller role: Strong experience within Commercial Property Management Credit Control. Proficiency in MS Excel and the knowledge of Property Management Systems TRAMPS , MRI QUBE BLUEBOX YARDI Ability to reconcile tenant ledgers. Good time management and ability to prioritise workload to meet targets. Team player with good problem solving skills. Strong communication skills both written and verbal. Ability to think proactively. BENEFITS: 25 days holiday Hybrid - 4 days in office and flexibility when needed Discretionary bonus - 10% Excellent Non-Contribution pension, Private Healthcare, life insurance etc Varioous cashback and saving schemes Canteen To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Apr 30, 2024
Full time
Senior Credit Controller - Real Estate. OUR CLIENT is an established and successful real estate owner and investor who own a multi-billion portfolio of assets. The company specialise in the commercial real estate sector, owning amongst others an impressive array of London assets. They are currently looking to recruit an experience Senior Credit Controller - Property to maintain an organised and professional credit control function for their Property Management department and ensure collections targets are met, additionally, providing regular support to the cashier function. THE ROLE: The Senior Credit Controller will be reporting to Head of Property Accounts and will be responsible for: Credit Control: Arranging all necessary action to collect the monies due on the quarter day and achieving the department's collection targets. Preparing quarterly rent and service charge collection statistics. Reporting on all historic arrears on a monthly basis. Reporting on all arrears (rent, service charge and insurance) at any meetings requested. Where required, initiating proceedings to ensure outstanding debts are bought to a satisfactory conclusion. Presenting and discussing the latest arrears position at the Asset Management/Finance meetings. Liaising with central finance to ensure all void service charges are paid and arrears positions are reconciled. Liaising with Property Accounts Manager to prepare debt claim form to administrators / liquidators. Cleardown tenant ledgers for lease terminations, transferred and sold properties. Work closely with Asset Managers, Property Managers and Property Accountants, and ensure they are kept abreast of any cash flow issues due to debtor arrears and establish who is dealing with the matter. Maintaining all tenant deposit funds held. Ensuring accurate postings and allocations of bank interest on security deposits. Completing quarterly bank reconciliations for all rent deposits held. Preparing all paperwork for approved TA forms including account closures as well as debt write off forms. Ensure all paperwork is signed in line with the bank mandates and process through the bank/returned to the property surveyors. Where required, attending and providing reports for meetings of the Credit Committee. Managing the collection of amounts due to the Group, outside of the property management department. Handling audit queries relating to credit control. Keeping the company up to date with new credit management procedures and techniques. Reviewing the company credit control procedures and develop and implement IT / process enhancements where required. Supporting the Cashiering Function: Providing cover and assistance to the Cashier to allocate and post all tenant related cash receipts into property management system for rent, service charge and insurance during peak periods. Other: Preparing demand raises on a periodic basis. Working closely with the Group Finance team to ensure amounts payable are accurately recorded. Any other duties as might be reasonably required with the role. THE PERSON and SKILL REQUIREMENTS for the Credit Controller role: Strong experience within Commercial Property Management Credit Control. Proficiency in MS Excel and the knowledge of Property Management Systems TRAMPS , MRI QUBE BLUEBOX YARDI Ability to reconcile tenant ledgers. Good time management and ability to prioritise workload to meet targets. Team player with good problem solving skills. Strong communication skills both written and verbal. Ability to think proactively. BENEFITS: 25 days holiday Hybrid - 4 days in office and flexibility when needed Discretionary bonus - 10% Excellent Non-Contribution pension, Private Healthcare, life insurance etc Varioous cashback and saving schemes Canteen To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Talk Staff Group Limited
Nottingham, Nottinghamshire
An exciting opportunity exists for an experienced Property Manager to join a highly reputable independent lettings and property management firm based in Nottingham to support high profile individuals. As the Property Manager, you'll require the following essentials: Ideally hold recent property management background experience or similar Strong attention to detail and quick learner Keen to see a job from start to finish Good communication skills both written and verbal This is a great opportunity to dedicated lettings firm and work with some of the most inspirational specialists within the East Midlands. As the Property Manager, you'll also be: Working closely with the Senior management team and landlords Comply with all legal obligations and Health & safety regulations Handle incoming calls and emails, following up with viewings and feedback Be the go to between Landlords and tenants for booking inspections and annual H&S checks Filing and update the CRM system Assist in preparing and issuing client agreements Preparing of inventories, proposals and reports Raising and logging of invoices Ability to work to multiple tight deadlines and manage time effectively Promoting and upselling the business through advertising and media platforms General administration duties Salary & Working Hours £25 500 per annum DOE Full time Monday to Friday, office hours 25 days holiday plus banks Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment agency in relation to this vacancy. See our website for more details and jobs available - (url removed)
Apr 30, 2024
Full time
An exciting opportunity exists for an experienced Property Manager to join a highly reputable independent lettings and property management firm based in Nottingham to support high profile individuals. As the Property Manager, you'll require the following essentials: Ideally hold recent property management background experience or similar Strong attention to detail and quick learner Keen to see a job from start to finish Good communication skills both written and verbal This is a great opportunity to dedicated lettings firm and work with some of the most inspirational specialists within the East Midlands. As the Property Manager, you'll also be: Working closely with the Senior management team and landlords Comply with all legal obligations and Health & safety regulations Handle incoming calls and emails, following up with viewings and feedback Be the go to between Landlords and tenants for booking inspections and annual H&S checks Filing and update the CRM system Assist in preparing and issuing client agreements Preparing of inventories, proposals and reports Raising and logging of invoices Ability to work to multiple tight deadlines and manage time effectively Promoting and upselling the business through advertising and media platforms General administration duties Salary & Working Hours £25 500 per annum DOE Full time Monday to Friday, office hours 25 days holiday plus banks Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment agency in relation to this vacancy. See our website for more details and jobs available - (url removed)
Are you looking for an exciting opportunity with excellent career potential? Our client, a Multi-disciplinary Partnership of Chartered Surveyors based in London is looking for a professional and dynamic commercial property manager to join their team. Ideally, professionally (RICS or equivalent) qualified, we are seeking a candidate keen to deliver the benefits of working collaboratively within a busy and hard-working environment. This role would lend itself to an individual with a desire to grow their professional profile, and the successful candidate will have responsibility for managing the assets on a day-to-day basis, whilst instructing and managing associated workflows and liaising with the in-house accounts team on financial requirements. This is a superb opportunity to join a reputable and progressive firm of chartered surveyors, who offer excellent training and support and the chance to progress in a growing team. Responsibilities Property Management Responsibility for the comprehensive property management of a selection of retail and commercial buildings within the portfolio, dealing with day to day matters and responding to enquiries from client landlords, tenants and leaseholders. Preparation of detailed client reports Tenant application reviews -prepare any recommendation for client consideration/instruction Familiarity of leases terms to ensure the property is being maintained in accordance with the terms Ensuring all properties hold adequate insurance Managing both the onboarding and offboarding processes for instructions including ensuring dilapidation obligations are met Reviewing surrender of lease and lease assignment applications Health & Safety Liaising with contractors, the Facilities Manager (FM) or building surveyors to ensure any repair, redecoration or refurbishment are resolved in a robust and timely manner. Coordinating and monitoring for Fire, Health & Safety compliance Finance Work with the accounts team to ensure all rent, service charge and any of sums demands are collected in accordance with KPIs and where necessary to oversee the credit control process to ensure cash flow Preparing and presenting budgets for client approvals as well as reviewing cash flow reports and BvA reports to manage financial performance Approving service charge year end reconciliations/accounts in accordance with RICS guidelines and client instruction Client Operations Advising on the appropriate action in response to any legal notice received in relation to a managed property Ensuring high levels of customer service are maintained through regular customer engagements Liaising with our established Agency and Landlord and Tenant teams in accordance with lease events to best manage the clients' portfolios. Qualifications and Experience. A proven track record and relevant property management experience Working knowledge of technical and statutory legislation Knowledge of property management software and systems is preferred.
Apr 30, 2024
Full time
Are you looking for an exciting opportunity with excellent career potential? Our client, a Multi-disciplinary Partnership of Chartered Surveyors based in London is looking for a professional and dynamic commercial property manager to join their team. Ideally, professionally (RICS or equivalent) qualified, we are seeking a candidate keen to deliver the benefits of working collaboratively within a busy and hard-working environment. This role would lend itself to an individual with a desire to grow their professional profile, and the successful candidate will have responsibility for managing the assets on a day-to-day basis, whilst instructing and managing associated workflows and liaising with the in-house accounts team on financial requirements. This is a superb opportunity to join a reputable and progressive firm of chartered surveyors, who offer excellent training and support and the chance to progress in a growing team. Responsibilities Property Management Responsibility for the comprehensive property management of a selection of retail and commercial buildings within the portfolio, dealing with day to day matters and responding to enquiries from client landlords, tenants and leaseholders. Preparation of detailed client reports Tenant application reviews -prepare any recommendation for client consideration/instruction Familiarity of leases terms to ensure the property is being maintained in accordance with the terms Ensuring all properties hold adequate insurance Managing both the onboarding and offboarding processes for instructions including ensuring dilapidation obligations are met Reviewing surrender of lease and lease assignment applications Health & Safety Liaising with contractors, the Facilities Manager (FM) or building surveyors to ensure any repair, redecoration or refurbishment are resolved in a robust and timely manner. Coordinating and monitoring for Fire, Health & Safety compliance Finance Work with the accounts team to ensure all rent, service charge and any of sums demands are collected in accordance with KPIs and where necessary to oversee the credit control process to ensure cash flow Preparing and presenting budgets for client approvals as well as reviewing cash flow reports and BvA reports to manage financial performance Approving service charge year end reconciliations/accounts in accordance with RICS guidelines and client instruction Client Operations Advising on the appropriate action in response to any legal notice received in relation to a managed property Ensuring high levels of customer service are maintained through regular customer engagements Liaising with our established Agency and Landlord and Tenant teams in accordance with lease events to best manage the clients' portfolios. Qualifications and Experience. A proven track record and relevant property management experience Working knowledge of technical and statutory legislation Knowledge of property management software and systems is preferred.
Property / Customer Service Administrator We are recruiting for a Property Administrator on a 11 month FTC to join our client based in Southend on Sea. This is a fantastic opportunity to join a great team where the training and resource is there to support your development in this varied role with Real Estate. The general responsibilities of this position will be providing support to officers and credit controllers within the Finance Department. The role will cover general enquires with regards to property management, ground rent insurances. The successful candidate will be working in a diverse focused and versatile group with a highly diligent work ethic. Day to Day Duties: General accounts and admin ad-hoc duties as instructed by the Finance Manager Handling general leasehold enquiries over the phone and in writing Overseeing the departments inbox Processing card payments Invoicing Arrears Recovery General account administration Banking allocation Person Specification: Self-motivated and confident Good knowledge of Microsoft Office and related programs Excellent communication skills both written and verbal Outstanding telephone manner Able to meet deadlines and handling large work volumes Previous exposure to finance related tasks and an interest in this area of business would be beneficial Benefits: Ability to work from home (following completion of probation) Vitality Health Scheme (following a years continuous service) Employee of the month (£250 bonus) Discretionary annual bonus Summer ball and quarterly events organised by the staff led social committee Pension scheme following three months of service Invested learning (ongoing CPD) 20 days holiday + bank holidays (incurring 1 day per year following 2 years service up to a maximum of 25 days) Onsite parking (first come first serve basis) Job Type: Full Time, Permanent Area: Southend on Sea, Essex Hours: Monday to Friday 09:00am - 17:30pm Salary: Upto £23,000PA If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)
Apr 30, 2024
Full time
Property / Customer Service Administrator We are recruiting for a Property Administrator on a 11 month FTC to join our client based in Southend on Sea. This is a fantastic opportunity to join a great team where the training and resource is there to support your development in this varied role with Real Estate. The general responsibilities of this position will be providing support to officers and credit controllers within the Finance Department. The role will cover general enquires with regards to property management, ground rent insurances. The successful candidate will be working in a diverse focused and versatile group with a highly diligent work ethic. Day to Day Duties: General accounts and admin ad-hoc duties as instructed by the Finance Manager Handling general leasehold enquiries over the phone and in writing Overseeing the departments inbox Processing card payments Invoicing Arrears Recovery General account administration Banking allocation Person Specification: Self-motivated and confident Good knowledge of Microsoft Office and related programs Excellent communication skills both written and verbal Outstanding telephone manner Able to meet deadlines and handling large work volumes Previous exposure to finance related tasks and an interest in this area of business would be beneficial Benefits: Ability to work from home (following completion of probation) Vitality Health Scheme (following a years continuous service) Employee of the month (£250 bonus) Discretionary annual bonus Summer ball and quarterly events organised by the staff led social committee Pension scheme following three months of service Invested learning (ongoing CPD) 20 days holiday + bank holidays (incurring 1 day per year following 2 years service up to a maximum of 25 days) Onsite parking (first come first serve basis) Job Type: Full Time, Permanent Area: Southend on Sea, Essex Hours: Monday to Friday 09:00am - 17:30pm Salary: Upto £23,000PA If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)
Berry Recruitment has a newly registered opportunity to join our client based in Oxford as a Lettings Administrator on a full time permanent basis. This customer focused role encompasses all aspects of residential lettings, ranging from dealing with customers and clients to assisting in the management of properties on behalf of owners whilst carrying out general office reception/administration duties . You will be responsible for managing the tenancy agreement process from start to finish to include tenant check in's and check out's, regular inspections, and maintenance. You will be required to liaise with both internal and external parties face-to-face, over the telephone and via written correspondence. The industry is heavily regulated, so paperwork is a key concern for the client, therefore attention to detail is highly important. Working in a team environment, the individual will be expected to demonstrate commitment, loyalty and an ability to work as an enthusiastic team member in accordance with the Company's policies and procedures, keeping in mind the overall business objectives and financial implications for the Company. Role: Lettings Administrator Location: Oxford Salary: 22,000 - 24,000 per Annum Working Hours: 09:00 - 17:00 Key Responsibilities: As the first point of contact for customers or visitor to the organisation, you will be expected to answer enquiries in an efficient, professional and friendly manner. Deal with all incoming enquiries (be that over the phone, via written correspondence, the website or in person) and directing enquiries as appropriate ensuring all enquiries are acknowledged within 24 hours, distribute calls and take accurate, detailed messages as required. Provide an exceptional customer focus towards landlords, tenants and contractors / suppliers. Build and maintain a positive rapport with your clients and customers. Be familiar with office listings and property advertising. Accurate completion of all necessary documentation associated with leasing and managing properties, including the full preparation of the property file and relevant documents, inspection reports, leases and account management/ tenancy finance statements. Deal with/manage external suppliers/contractors - arranging for works to be carried out, completing and distributing worksheets, confirming completion of the work and in taking invoices, etc. Carryout check in's, property inspections and check out's as required. Manage and maintain the Contractors and the Shared Calendars. Produce a variety of written correspondence to tenants and landlords as required. Liaise with landlords and tenants (current, previous and perspective) in relation to the property as required. Keep the current and archive filing in a good, tidy and organised manner. Maintain the property keys and key register. Take payments and handle large sums of money, banking and recording such payments as applicable. Efficient and accurate processing of rental receipts from tenants, in accordance with office procedures Assist in the maintenance and presentation of rental properties in accordance with the owner's instructions. Competently use appropriate computer software Ensure that the mail has been collected / delivered and distributed on daily basis. Resolve disputes in a fair and professional manner to ensure a satisfactory result for all parties concerned. Update all property details and photos and links as necessary on the win Property software. Update and maintain all hard and electronic copies of contractors' details and certificates to include linking them to the software. Being proactive in enhancing the financial results of the Company. Assist and complete all tasks and projects as requested by the PA to the Director & Office Manager and / or the Director to a high standard in an efficient manner. Assist all colleagues and other departments in their day to day activities where necessary and to cover for other colleagues and departments as and when required to assist the Company in meeting its business needs. Maintain all relevant qualifications and attending training sessions as part of the role and normal working arrangements. Attend and participate in all office meetings as required. Candidate Specification: Ability to work with others Looking for a results-driven, fun loving and confident team player, who's committed to maintaining the highest standards of customer care and ethical conduct as they identify and maximise new and existing business opportunities. If you believe, you have the passion and enthusiasm to succeed in this role, please contact Kathy at the Oxford Branch. We look forward to hearing from you. If you do not hear back within five working days, unfortunately you have not been successful with your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 30, 2024
Full time
Berry Recruitment has a newly registered opportunity to join our client based in Oxford as a Lettings Administrator on a full time permanent basis. This customer focused role encompasses all aspects of residential lettings, ranging from dealing with customers and clients to assisting in the management of properties on behalf of owners whilst carrying out general office reception/administration duties . You will be responsible for managing the tenancy agreement process from start to finish to include tenant check in's and check out's, regular inspections, and maintenance. You will be required to liaise with both internal and external parties face-to-face, over the telephone and via written correspondence. The industry is heavily regulated, so paperwork is a key concern for the client, therefore attention to detail is highly important. Working in a team environment, the individual will be expected to demonstrate commitment, loyalty and an ability to work as an enthusiastic team member in accordance with the Company's policies and procedures, keeping in mind the overall business objectives and financial implications for the Company. Role: Lettings Administrator Location: Oxford Salary: 22,000 - 24,000 per Annum Working Hours: 09:00 - 17:00 Key Responsibilities: As the first point of contact for customers or visitor to the organisation, you will be expected to answer enquiries in an efficient, professional and friendly manner. Deal with all incoming enquiries (be that over the phone, via written correspondence, the website or in person) and directing enquiries as appropriate ensuring all enquiries are acknowledged within 24 hours, distribute calls and take accurate, detailed messages as required. Provide an exceptional customer focus towards landlords, tenants and contractors / suppliers. Build and maintain a positive rapport with your clients and customers. Be familiar with office listings and property advertising. Accurate completion of all necessary documentation associated with leasing and managing properties, including the full preparation of the property file and relevant documents, inspection reports, leases and account management/ tenancy finance statements. Deal with/manage external suppliers/contractors - arranging for works to be carried out, completing and distributing worksheets, confirming completion of the work and in taking invoices, etc. Carryout check in's, property inspections and check out's as required. Manage and maintain the Contractors and the Shared Calendars. Produce a variety of written correspondence to tenants and landlords as required. Liaise with landlords and tenants (current, previous and perspective) in relation to the property as required. Keep the current and archive filing in a good, tidy and organised manner. Maintain the property keys and key register. Take payments and handle large sums of money, banking and recording such payments as applicable. Efficient and accurate processing of rental receipts from tenants, in accordance with office procedures Assist in the maintenance and presentation of rental properties in accordance with the owner's instructions. Competently use appropriate computer software Ensure that the mail has been collected / delivered and distributed on daily basis. Resolve disputes in a fair and professional manner to ensure a satisfactory result for all parties concerned. Update all property details and photos and links as necessary on the win Property software. Update and maintain all hard and electronic copies of contractors' details and certificates to include linking them to the software. Being proactive in enhancing the financial results of the Company. Assist and complete all tasks and projects as requested by the PA to the Director & Office Manager and / or the Director to a high standard in an efficient manner. Assist all colleagues and other departments in their day to day activities where necessary and to cover for other colleagues and departments as and when required to assist the Company in meeting its business needs. Maintain all relevant qualifications and attending training sessions as part of the role and normal working arrangements. Attend and participate in all office meetings as required. Candidate Specification: Ability to work with others Looking for a results-driven, fun loving and confident team player, who's committed to maintaining the highest standards of customer care and ethical conduct as they identify and maximise new and existing business opportunities. If you believe, you have the passion and enthusiasm to succeed in this role, please contact Kathy at the Oxford Branch. We look forward to hearing from you. If you do not hear back within five working days, unfortunately you have not been successful with your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Scheme Manager Support Housing, Over 55s Maida Vale, W9 3 Month Contract 37 Hours 18.85 p/h One of the largest housing associations in London are recruiting for an experienced Scheme Manager to provide an excellent housing management and support service to their residents withing an older peoples' service in West London. The Service This Scheme Manager role is based within an Older People's (55+) service in Maida Vale, West London. The service provides 211 units of supported independent living accommodation. The Role The focus of this Scheme Manager post is to provide an excellent housing management and support service to the residents of the service, this will include the followings tasks and responsibilities: Customer Service: Providing excellent customer service to tenants, residents, and stakeholders. This could involve responding to inquiries, resolving complaints, and providing support with housing-related issues. Tenancy Management: Managing tenancies effectively, including processing tenancy agreements, conducting property inspections, and dealing with tenancy issues such as rent arrears or anti-social behavior. Property Maintenance: Coordinating property maintenance and repairs, ensuring that properties meet health and safety standards, and responding promptly to maintenance requests from tenants. Income Management: Assisting with rent collection, monitoring rent accounts, and providing support to tenants who may be experiencing financial difficulties. Community Engagement: Engaging with the local community and residents to build positive relationships, organizing community events, and facilitating resident involvement in decision-making processes. Administration: Carrying out administrative tasks such as record-keeping, data entry, and maintaining accurate tenant records. Policy Compliance: Ensuring compliance with relevant housing legislation, company policies, and procedures. Collaboration: Collaborating with other departments within the organization, such as housing management, finance, and maintenance teams, to deliver effective services to tenants. Continuous Improvement: Identifying areas for improvement in service delivery and contributing to the development and implementation of solutions. The Candidate To be considered for this Scheme Manager role, you will require previous experience managing a supported housing service and have strong housing management and tenancy sustainment knowledge. Due to the nature of the role, you will require an enhanced DBS to be considered. The Contract This is a full time Scheme Manager role, working 37 hours per week, 08:30 to 17:00 Monday to Friday. Initially the role is on a 3 month temporary contract, however, there is a good chance this could be extended or even potentially go permanent. Referral Bonus If this Housing Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a 200 referral bonus upon completion of an initial probationary period. How to Apply If you are interested in this Housing Support Worker role, please send your CV lee . mc care . org . uk or call me on (phone number removed) discuss the vacancy in more detail. Also, if this Housing Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region
Apr 30, 2024
Contract
Scheme Manager Support Housing, Over 55s Maida Vale, W9 3 Month Contract 37 Hours 18.85 p/h One of the largest housing associations in London are recruiting for an experienced Scheme Manager to provide an excellent housing management and support service to their residents withing an older peoples' service in West London. The Service This Scheme Manager role is based within an Older People's (55+) service in Maida Vale, West London. The service provides 211 units of supported independent living accommodation. The Role The focus of this Scheme Manager post is to provide an excellent housing management and support service to the residents of the service, this will include the followings tasks and responsibilities: Customer Service: Providing excellent customer service to tenants, residents, and stakeholders. This could involve responding to inquiries, resolving complaints, and providing support with housing-related issues. Tenancy Management: Managing tenancies effectively, including processing tenancy agreements, conducting property inspections, and dealing with tenancy issues such as rent arrears or anti-social behavior. Property Maintenance: Coordinating property maintenance and repairs, ensuring that properties meet health and safety standards, and responding promptly to maintenance requests from tenants. Income Management: Assisting with rent collection, monitoring rent accounts, and providing support to tenants who may be experiencing financial difficulties. Community Engagement: Engaging with the local community and residents to build positive relationships, organizing community events, and facilitating resident involvement in decision-making processes. Administration: Carrying out administrative tasks such as record-keeping, data entry, and maintaining accurate tenant records. Policy Compliance: Ensuring compliance with relevant housing legislation, company policies, and procedures. Collaboration: Collaborating with other departments within the organization, such as housing management, finance, and maintenance teams, to deliver effective services to tenants. Continuous Improvement: Identifying areas for improvement in service delivery and contributing to the development and implementation of solutions. The Candidate To be considered for this Scheme Manager role, you will require previous experience managing a supported housing service and have strong housing management and tenancy sustainment knowledge. Due to the nature of the role, you will require an enhanced DBS to be considered. The Contract This is a full time Scheme Manager role, working 37 hours per week, 08:30 to 17:00 Monday to Friday. Initially the role is on a 3 month temporary contract, however, there is a good chance this could be extended or even potentially go permanent. Referral Bonus If this Housing Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a 200 referral bonus upon completion of an initial probationary period. How to Apply If you are interested in this Housing Support Worker role, please send your CV lee . mc care . org . uk or call me on (phone number removed) discuss the vacancy in more detail. Also, if this Housing Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region
Detail 2 Recruitment Limited
Kensington And Chelsea, London
Estates Surveyor - Hospitality - London - up to £50,000 About the company We are on the lookout for an Estates Surveyor to join a fantastic hospitality business! Our client have an incredible reputation within the industry, with great products and a superb culture. This business is forward-thinking, high energy and they have ambitious growth plans. The successful candidate will work closely with the Estates Manager and will be responsible for the daily management of the operational and sublet portfolio. You will be responsible for supporting with budgeting, working with consultants and negotiating rent reviews and lease renewals. This role is based across a range of sites so travel is required. Estates Surveyor - The Rewards Great salary Bonus scheme Company discounts Private medical Life assurance Amazing company culture, rewards and incentives Estates Surveyor - Requirements & Responsibilities Must be passionate and dynamic in approach Supporting with the fast-growing portfolio Providing lease advice across the business and resolving disputes Working closely with consultants in order to reduce property overheads such as business rates and service charge Excellent communication and stakeholder management skills A team player who embraces company culture Responsible for negotiating rent reviews and lease renewals Will consistently have the best outcome for the business in mind Will be responsible for maintaining and updating the property management database Supporting with budgets across overall estate Responsible for secondary interest acquisitions and management including storage leases and external seating licenses You will have a degree or equivalent in Surveying or Real Estate with a minimum of 2 years experience in Property Management Must be RICS qualified or working towards RICS qualification Highly methodical in approach and able to manage own workload Hands on project management experience Able to be on-site to ensure projects are managed effectively Experience managing multiple projects simultaneously Ideally be RICS qualified, or qualified by experience Works allocation, construction, fit out and refurbishment background Proven track record of delivering successful refurbishment programmes whilst maintaining budget oversight, costs controls and managing deadlines Strong communication skills across various operational stakeholders, finance teams and contractors The sites are UK-wide, with a concentration in the North. Depending on where the projects are, it s anticipated time away from home will be required. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to (url removed)/privacy-policy
Apr 30, 2024
Full time
Estates Surveyor - Hospitality - London - up to £50,000 About the company We are on the lookout for an Estates Surveyor to join a fantastic hospitality business! Our client have an incredible reputation within the industry, with great products and a superb culture. This business is forward-thinking, high energy and they have ambitious growth plans. The successful candidate will work closely with the Estates Manager and will be responsible for the daily management of the operational and sublet portfolio. You will be responsible for supporting with budgeting, working with consultants and negotiating rent reviews and lease renewals. This role is based across a range of sites so travel is required. Estates Surveyor - The Rewards Great salary Bonus scheme Company discounts Private medical Life assurance Amazing company culture, rewards and incentives Estates Surveyor - Requirements & Responsibilities Must be passionate and dynamic in approach Supporting with the fast-growing portfolio Providing lease advice across the business and resolving disputes Working closely with consultants in order to reduce property overheads such as business rates and service charge Excellent communication and stakeholder management skills A team player who embraces company culture Responsible for negotiating rent reviews and lease renewals Will consistently have the best outcome for the business in mind Will be responsible for maintaining and updating the property management database Supporting with budgets across overall estate Responsible for secondary interest acquisitions and management including storage leases and external seating licenses You will have a degree or equivalent in Surveying or Real Estate with a minimum of 2 years experience in Property Management Must be RICS qualified or working towards RICS qualification Highly methodical in approach and able to manage own workload Hands on project management experience Able to be on-site to ensure projects are managed effectively Experience managing multiple projects simultaneously Ideally be RICS qualified, or qualified by experience Works allocation, construction, fit out and refurbishment background Proven track record of delivering successful refurbishment programmes whilst maintaining budget oversight, costs controls and managing deadlines Strong communication skills across various operational stakeholders, finance teams and contractors The sites are UK-wide, with a concentration in the North. Depending on where the projects are, it s anticipated time away from home will be required. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to (url removed)/privacy-policy
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Apr 30, 2024
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Client side Commercial Manager (Cost Management) for a large retailer in their Property team! This role offers remote working and a competitive salary. Client Details Commercial Manager - Property/Construction - Large retailer Competitive Salary with Benefits We're seeking a dynamic individual to fill the role of Commercial Manager within a large retailer. you'll have the opportunity to work in a hybrid capacity, dividing your time between remote work and in-office presence once weekly. As an integral part of our team, you'll oversee the management and tracking of capital expenditure related to our construction activities, providing crucial support to ensure project success. Your responsibilities will include serving as the primary liaison for cost tracking, dashboard management, and external quantity surveyor coordination. Leveraging trend analysis and data interpretation, you'll identify opportunities to optimize costs effectively. Description Responsibilities: Serve as the primary contact for cost tracking, dashboards, and external quantity surveyor management. Monitor and track spending across all capital streams, delivering regular performance updates to senior management. Collaborate with finance to consolidate monthly performance insights and support cash forecasting efforts. Provide guidance to property and construction teams, as well as business partners at various levels. Manage external resources to ensure compliance with accounting practices and property governance standards. Profile Ideal candidates will possess: Relevant commercial management qualification or equivalent experience Experience in engaging with both clients and contractors. Previous experience in construction or retail sectors Strong communication skills, with the ability to interact effectively across all levels of the organisation. Proficiency in budget management throughout the entire cycle Job Offer If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off branded products in store. An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays. A pension with up to 10% employer Coaching and training to support your career development.
Apr 30, 2024
Full time
Client side Commercial Manager (Cost Management) for a large retailer in their Property team! This role offers remote working and a competitive salary. Client Details Commercial Manager - Property/Construction - Large retailer Competitive Salary with Benefits We're seeking a dynamic individual to fill the role of Commercial Manager within a large retailer. you'll have the opportunity to work in a hybrid capacity, dividing your time between remote work and in-office presence once weekly. As an integral part of our team, you'll oversee the management and tracking of capital expenditure related to our construction activities, providing crucial support to ensure project success. Your responsibilities will include serving as the primary liaison for cost tracking, dashboard management, and external quantity surveyor coordination. Leveraging trend analysis and data interpretation, you'll identify opportunities to optimize costs effectively. Description Responsibilities: Serve as the primary contact for cost tracking, dashboards, and external quantity surveyor management. Monitor and track spending across all capital streams, delivering regular performance updates to senior management. Collaborate with finance to consolidate monthly performance insights and support cash forecasting efforts. Provide guidance to property and construction teams, as well as business partners at various levels. Manage external resources to ensure compliance with accounting practices and property governance standards. Profile Ideal candidates will possess: Relevant commercial management qualification or equivalent experience Experience in engaging with both clients and contractors. Previous experience in construction or retail sectors Strong communication skills, with the ability to interact effectively across all levels of the organisation. Proficiency in budget management throughout the entire cycle Job Offer If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off branded products in store. An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays. A pension with up to 10% employer Coaching and training to support your career development.
(Flexible Workspaces) Commercial Manager Base Salary: £38,000 - £45,000 + Commissions Location: Slough & Brighton Hybrid Working: 2 days WFH; 3 days per week on-site in Slough / Brighton Flexible Hours: 10am - 4:30pm BENEFITS INCLUDE: Premium company laptop choice of Mac or Windows. Flexible working around the core hours of 10-4:30pm 33+ days (25 days holiday plus bank holidays), plus an extra day off for your birthday. 2 x volunteering days per year. £250 per year to spend on personal development and or wellbeing. Access to free gym and twice-a-week exercise classes. Health Assured Employee Assistance Programme and wellbeing resources. Pension scheme up to 9% total contribution. Focus on learning and development, growing company with growing opportunities. Seasonal socials including team building, summer family day and winter party. Regular all team surveys to check in on the team's happiness. ROLE OVERVIEW Our client is looking for a self-starter who can roll up their sleeves and deliver on commercial targets. This multi-faceted role will enable the talented individual to work across the company, with many diverse teams and directly with the leadership team. You'll play a crucial role in connecting the marketing and sales teams, harnessing both teams' strengths to drive higher conversions. You will lead the way in driving process improvements and identifying opportunities to improve customers experience during the lead nurture journey. Harnessing their CRM system, you will enhance the data and workflow management, guiding a sales transformation that not only streamlines operations but elevates their lead flow management and reporting. THE COMPANY Our client is a flexible workspace provider with locations in Greater London and Brighton offering state-of-the-art and high-tech workspace facilities comprised of co-working and private offices, cafes, yoga spaces, events space, podcast studios, media suites, prototyping workshops, and laboratories. Well capitalised with a strong leadership team, this company provides technology entrepreneurs and businesses of varying sizes with an incubator hub ecosystem of business growth services which has raised circa £200m in growth funding. They passionately believe in transforming workspaces to foster community collaboration and a positive purpose-driven social impact. This company is on a stable growth trajectory and is now expanding its teams across all workspace locations with numerous personal development and career progression opportunities. They are now seeking a proven Workspaces Commercial Manager with a track record within the flexible workspace / serviced offices / property industry as they embark on an exciting growth phase. REQUIRED / DESIRED EXPERIENCE: Must have experience within relevant sales / business development fields; ideally, from property / flexible offices / serviced offices / innovation programme sectors Proven experience in managing pipeline, reporting and CRM systems (Hubspot experience is a massive benefit) A naturally analytical and curious person with a desire and ability to problem-solve effectively. Ambitious, driven, diligent and entrepreneurial character, who strives for excellence, comfortable engaging with new, potential customers in-person, by phone, as well as email etc A passion for innovation and business growth Strong relationship-building, motivational and prioritisation skills KEY RESPONSIBILITIES Sales & Business Development Responsible for identifying new workspace member lead opportunities, collaborating with Marketing to develop new business development opportunities and ecosystem targets, to develop a robust lead pipeline Responsible for proactive sales outreach such as making calls to local businesses inviting them to workspace events and tours Working closely with Workspace Operations Managers to identify and maximise current and new revenue streams such as meetings, events and specialist hires (e.g. filming) Aligning and collaborating with the Workspace Marketing Managers to create sales incentives as part of acquisition strategies for new workspace members Responsible for all office broker relationships; weekly update calls with brokers, reviewing company listings and responding to incoming enquiries Representing the company at events and helping to drive new contacts and leads, as and when required to support the wider team Assisting in conducting tours and negotiation and issuing contracts as and when required to support Workspace Location teams Commercial Duties Responsible for responding to and qualifying all sales enquiries, across workspace locations, in a timely manner. Accountable for lead-to-tour conversion via lead nurture. Responsible for lead data management ensuring all data fields are filled correctly and fully, including attributing / adding the right lead source details, product details and lead status within the Hubspot CRM. Responsible for managing the Hubspot lead flow ensuring workflows are progressed in real time and all call / meeting discussions are detailed effectively and added to the relevant contact. Ensuring site teams who tour prospective workspace members complete deal data, in terms of reasons lost or won and converting opportunities to customers (workspace members) Working closely with the Finance Manager to ensure correct lead forecast and revenue data across all workspace locations. To be the main point of contact for marketing with regard to lead flow reporting and any identified disparities. To ensure Hubspot and Office RND (ORND) integration and taxonomy (product naming etc) are in sync to ensure reporting is correct. To monitor and raise tickets for any issues around the ORND/ Hubspot integration and issues within the CRM system preventing correct and proper use. To highlight any need for additional support or operational improvements so that the company can consistently meet the target response time promise of 3-5 hours (Max 24 hours during busy periods) Undertake investigative analysis to identify performance hot spots and issues and make informed optimisation or resolution proposals. Drive delivery of a lead nurture programme including automations and in-person follow-ups. Responsible for collaborating with Marketing to create a re-engagement plan and activation for lapsed leads and lost opportunities. Responsible for handing over workspace tour opportunities to the respective workspace location teams. Workspace location teams are responsible for all tour to contract conversions. Delivering commercial updates on lead flow, opportunity status and tours conducted.
Apr 30, 2024
Full time
(Flexible Workspaces) Commercial Manager Base Salary: £38,000 - £45,000 + Commissions Location: Slough & Brighton Hybrid Working: 2 days WFH; 3 days per week on-site in Slough / Brighton Flexible Hours: 10am - 4:30pm BENEFITS INCLUDE: Premium company laptop choice of Mac or Windows. Flexible working around the core hours of 10-4:30pm 33+ days (25 days holiday plus bank holidays), plus an extra day off for your birthday. 2 x volunteering days per year. £250 per year to spend on personal development and or wellbeing. Access to free gym and twice-a-week exercise classes. Health Assured Employee Assistance Programme and wellbeing resources. Pension scheme up to 9% total contribution. Focus on learning and development, growing company with growing opportunities. Seasonal socials including team building, summer family day and winter party. Regular all team surveys to check in on the team's happiness. ROLE OVERVIEW Our client is looking for a self-starter who can roll up their sleeves and deliver on commercial targets. This multi-faceted role will enable the talented individual to work across the company, with many diverse teams and directly with the leadership team. You'll play a crucial role in connecting the marketing and sales teams, harnessing both teams' strengths to drive higher conversions. You will lead the way in driving process improvements and identifying opportunities to improve customers experience during the lead nurture journey. Harnessing their CRM system, you will enhance the data and workflow management, guiding a sales transformation that not only streamlines operations but elevates their lead flow management and reporting. THE COMPANY Our client is a flexible workspace provider with locations in Greater London and Brighton offering state-of-the-art and high-tech workspace facilities comprised of co-working and private offices, cafes, yoga spaces, events space, podcast studios, media suites, prototyping workshops, and laboratories. Well capitalised with a strong leadership team, this company provides technology entrepreneurs and businesses of varying sizes with an incubator hub ecosystem of business growth services which has raised circa £200m in growth funding. They passionately believe in transforming workspaces to foster community collaboration and a positive purpose-driven social impact. This company is on a stable growth trajectory and is now expanding its teams across all workspace locations with numerous personal development and career progression opportunities. They are now seeking a proven Workspaces Commercial Manager with a track record within the flexible workspace / serviced offices / property industry as they embark on an exciting growth phase. REQUIRED / DESIRED EXPERIENCE: Must have experience within relevant sales / business development fields; ideally, from property / flexible offices / serviced offices / innovation programme sectors Proven experience in managing pipeline, reporting and CRM systems (Hubspot experience is a massive benefit) A naturally analytical and curious person with a desire and ability to problem-solve effectively. Ambitious, driven, diligent and entrepreneurial character, who strives for excellence, comfortable engaging with new, potential customers in-person, by phone, as well as email etc A passion for innovation and business growth Strong relationship-building, motivational and prioritisation skills KEY RESPONSIBILITIES Sales & Business Development Responsible for identifying new workspace member lead opportunities, collaborating with Marketing to develop new business development opportunities and ecosystem targets, to develop a robust lead pipeline Responsible for proactive sales outreach such as making calls to local businesses inviting them to workspace events and tours Working closely with Workspace Operations Managers to identify and maximise current and new revenue streams such as meetings, events and specialist hires (e.g. filming) Aligning and collaborating with the Workspace Marketing Managers to create sales incentives as part of acquisition strategies for new workspace members Responsible for all office broker relationships; weekly update calls with brokers, reviewing company listings and responding to incoming enquiries Representing the company at events and helping to drive new contacts and leads, as and when required to support the wider team Assisting in conducting tours and negotiation and issuing contracts as and when required to support Workspace Location teams Commercial Duties Responsible for responding to and qualifying all sales enquiries, across workspace locations, in a timely manner. Accountable for lead-to-tour conversion via lead nurture. Responsible for lead data management ensuring all data fields are filled correctly and fully, including attributing / adding the right lead source details, product details and lead status within the Hubspot CRM. Responsible for managing the Hubspot lead flow ensuring workflows are progressed in real time and all call / meeting discussions are detailed effectively and added to the relevant contact. Ensuring site teams who tour prospective workspace members complete deal data, in terms of reasons lost or won and converting opportunities to customers (workspace members) Working closely with the Finance Manager to ensure correct lead forecast and revenue data across all workspace locations. To be the main point of contact for marketing with regard to lead flow reporting and any identified disparities. To ensure Hubspot and Office RND (ORND) integration and taxonomy (product naming etc) are in sync to ensure reporting is correct. To monitor and raise tickets for any issues around the ORND/ Hubspot integration and issues within the CRM system preventing correct and proper use. To highlight any need for additional support or operational improvements so that the company can consistently meet the target response time promise of 3-5 hours (Max 24 hours during busy periods) Undertake investigative analysis to identify performance hot spots and issues and make informed optimisation or resolution proposals. Drive delivery of a lead nurture programme including automations and in-person follow-ups. Responsible for collaborating with Marketing to create a re-engagement plan and activation for lapsed leads and lost opportunities. Responsible for handing over workspace tour opportunities to the respective workspace location teams. Workspace location teams are responsible for all tour to contract conversions. Delivering commercial updates on lead flow, opportunity status and tours conducted.
Your new company Industry leading and fast paced this business is seeking to appoint a technically astute finance professional to join a team orientated business with a high performing culture. With a strong track record as market leaders you will join a professional business with a high performing culture. Your new role Reporting to the Finance Director and supporting both operational and strategic management for the management accounts process and finance team. Responsible for the day-to-day management of the finance department you will have direct line management providing coaching and development opportunities. You will complete monthly forecasts and budgeting working with senior stakeholders. In addition, you will assist in managing the cost control and analyse financial data to support commercial business decisions. Your role will involve reviewing sales revenue and weekly reporting as well as providing monthly board financial statics. What you'll need to succeed You will be a qualified accountant (ACA, CIMA, ACCA) or qualified by experience. You will be a commercially minded individual with strong analytical skills developed within a professional environment. You will also need to have strong communications skills as well as being highly organised and a self-starter with good interpersonal skills. What you'll get in return Offering a competitive salary 55,000- 70,000 depending on experience. This company also offers additional benefits including a bonus scheme, flexible working arrangements, option to buy/sell holiday, contributory pension scheme, death in service, benefits hub plus many more. An excellent opportunity to work for an employer of choice in a supportive environment whereby you will evolve and develop your skillset. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2024
Full time
Your new company Industry leading and fast paced this business is seeking to appoint a technically astute finance professional to join a team orientated business with a high performing culture. With a strong track record as market leaders you will join a professional business with a high performing culture. Your new role Reporting to the Finance Director and supporting both operational and strategic management for the management accounts process and finance team. Responsible for the day-to-day management of the finance department you will have direct line management providing coaching and development opportunities. You will complete monthly forecasts and budgeting working with senior stakeholders. In addition, you will assist in managing the cost control and analyse financial data to support commercial business decisions. Your role will involve reviewing sales revenue and weekly reporting as well as providing monthly board financial statics. What you'll need to succeed You will be a qualified accountant (ACA, CIMA, ACCA) or qualified by experience. You will be a commercially minded individual with strong analytical skills developed within a professional environment. You will also need to have strong communications skills as well as being highly organised and a self-starter with good interpersonal skills. What you'll get in return Offering a competitive salary 55,000- 70,000 depending on experience. This company also offers additional benefits including a bonus scheme, flexible working arrangements, option to buy/sell holiday, contributory pension scheme, death in service, benefits hub plus many more. An excellent opportunity to work for an employer of choice in a supportive environment whereby you will evolve and develop your skillset. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role: Financial Controller Industry: Real Estate Salary: 70,000 - 80,000 Location: City, London Cedar are recruiting a Financial Controller position to join a dynamic and rapidly growing real estate development company dedicated to building and managing top quality residential and commercial spaces. The company are looking to hire an experienced management accountant / finance manager who is looking to take a step up and has existing experience in real estate or property to support the Head of Finance. The role is based 3 days a week out of central London. Key Responsibilities: Develop and maintain robust financial controls and procedures tailored to the unique needs of the real estate development industry. Spearhead financial oversight and management of real estate development projects, ensuring fiscal integrity and compliance. Collaborate closely with senior management to provide strategic financial analysis and guidance to support decision-making processes related to project planning and execution. Conduct comprehensive financial analysis and performance tracking for ongoing projects, identifying opportunities for optimization and risk mitigation. Drive the preparation and presentation of accurate and insightful financial reports to stakeholders, facilitating informed decision-making and driving business success. Qualifications and Experience: ACA qualification (or equivalent) is essential. Minimum of 2 years of post-qualified experience in a financial management role, preferably within the real estate or property sector. Strong understanding of accounting principles, financial reporting standards, and regulatory requirements. Excellent analytical skills, with the ability to interpret financial data and provide actionable insights. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization. Package for Financial Controller position: Salary: 70,000 - 80,000 Disc. Bonus 25 days holiday Private health Company pension scheme
Apr 30, 2024
Full time
Role: Financial Controller Industry: Real Estate Salary: 70,000 - 80,000 Location: City, London Cedar are recruiting a Financial Controller position to join a dynamic and rapidly growing real estate development company dedicated to building and managing top quality residential and commercial spaces. The company are looking to hire an experienced management accountant / finance manager who is looking to take a step up and has existing experience in real estate or property to support the Head of Finance. The role is based 3 days a week out of central London. Key Responsibilities: Develop and maintain robust financial controls and procedures tailored to the unique needs of the real estate development industry. Spearhead financial oversight and management of real estate development projects, ensuring fiscal integrity and compliance. Collaborate closely with senior management to provide strategic financial analysis and guidance to support decision-making processes related to project planning and execution. Conduct comprehensive financial analysis and performance tracking for ongoing projects, identifying opportunities for optimization and risk mitigation. Drive the preparation and presentation of accurate and insightful financial reports to stakeholders, facilitating informed decision-making and driving business success. Qualifications and Experience: ACA qualification (or equivalent) is essential. Minimum of 2 years of post-qualified experience in a financial management role, preferably within the real estate or property sector. Strong understanding of accounting principles, financial reporting standards, and regulatory requirements. Excellent analytical skills, with the ability to interpret financial data and provide actionable insights. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization. Package for Financial Controller position: Salary: 70,000 - 80,000 Disc. Bonus 25 days holiday Private health Company pension scheme
An exciting opportunity has arisen for a centre manager to join a leading real estate firm based on their site in southwest London. The successful candidate will preferably have a background within the retail sector and be will be involve in communicating with various stakeholder parties. On offer is a salary of up to 30k in addition to other benefits Key Responsibilities: Experience with Microsoft Office packages (e.g. Word, Excel, PowerPoint) Financial administration duties: ensuring invoices are authorised for payment and the processing of purchase orders in a time and accurate manner Collaborating with the central finance team for invoice matching, processing, payments and other intercompany charges and queries Maintaining positive relationships with all occupiers and stakeholders through various communication mediums Various other administrative tasks i.e. scheduling meetings, booking rooms, tenant communication and production of data reports and newsletters. Ability to communicate effectively and deliver quality output to strict deadlines
Apr 30, 2024
Full time
An exciting opportunity has arisen for a centre manager to join a leading real estate firm based on their site in southwest London. The successful candidate will preferably have a background within the retail sector and be will be involve in communicating with various stakeholder parties. On offer is a salary of up to 30k in addition to other benefits Key Responsibilities: Experience with Microsoft Office packages (e.g. Word, Excel, PowerPoint) Financial administration duties: ensuring invoices are authorised for payment and the processing of purchase orders in a time and accurate manner Collaborating with the central finance team for invoice matching, processing, payments and other intercompany charges and queries Maintaining positive relationships with all occupiers and stakeholders through various communication mediums Various other administrative tasks i.e. scheduling meetings, booking rooms, tenant communication and production of data reports and newsletters. Ability to communicate effectively and deliver quality output to strict deadlines
Property Manager - Bexleyheath Basic: £30,000 - £35,000 (DOE) An exciting role has arisen for an EXPERIENCED Property Manager to join an excellent and growing estate agency as a Property Manager based in their beautiful offices. I am looking for a property manager with 2 years+ experience who is looking to take on a new opportunity. Details: - Basic £30,000 - £35,000 DOE - Monday - Friday - Ongoing training + suppor - Property Management Experience Essential. General duties of the Property Manager includes: • Acting as sole point of contact for your designated portfolio & nurturing client s relationship. • Maintaining exceptionally high standards of communication with landlords and tenants. • Carrying out property visits (pre tenancy & mid tenancy inspections). • Maintaining the good relationships with contractors. • Managing all end of tenancy tasks, including quantifying deductions, deposit release and de-registration. • Manage costs and arrears by working closely with the finance team. • Conduct and analyse Property inspection reports and liaise with the landlord giving relevant advice. • Manage end of tenancy returns for a managed client portfolio. • Check invoices received against works orders and arrange payment to contractors by working with the accounts team. • Ensuring deposit returns are managed within a 10-14 day turnaround time resolving any issues between parties. Contact Details: If you are interested in this role as a Property Manager in Bexleyheath, please contact Conor at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
Apr 30, 2024
Full time
Property Manager - Bexleyheath Basic: £30,000 - £35,000 (DOE) An exciting role has arisen for an EXPERIENCED Property Manager to join an excellent and growing estate agency as a Property Manager based in their beautiful offices. I am looking for a property manager with 2 years+ experience who is looking to take on a new opportunity. Details: - Basic £30,000 - £35,000 DOE - Monday - Friday - Ongoing training + suppor - Property Management Experience Essential. General duties of the Property Manager includes: • Acting as sole point of contact for your designated portfolio & nurturing client s relationship. • Maintaining exceptionally high standards of communication with landlords and tenants. • Carrying out property visits (pre tenancy & mid tenancy inspections). • Maintaining the good relationships with contractors. • Managing all end of tenancy tasks, including quantifying deductions, deposit release and de-registration. • Manage costs and arrears by working closely with the finance team. • Conduct and analyse Property inspection reports and liaise with the landlord giving relevant advice. • Manage end of tenancy returns for a managed client portfolio. • Check invoices received against works orders and arrange payment to contractors by working with the accounts team. • Ensuring deposit returns are managed within a 10-14 day turnaround time resolving any issues between parties. Contact Details: If you are interested in this role as a Property Manager in Bexleyheath, please contact Conor at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
Capital Works Project Manager £(Apply online only)p/d Umbrella Rate (Inside IR35) 6 Months Initially (with view for extension) Berkshire - HYBRID! What will you do? 1.To lead the management of the £8.6m Reading Library relocation and the Civic Redesign Levelling Up Fund project as determined by the Levelling Up Fund bid. 2.As an internal client-side Project Manager, you will take the project through the project life cycle from inception to delivery, taking responsibility for the procurement of the multi-disciplinary teams covering design and construction and main contractors. 3.To work closely with all internal workstreams leads including Construction, Design, Libraries, Customer, IT/Digital, Property & Assets and Support Services (HR, Finance, Communications), ensuring progress and delivery is maintained and in line with target dates within the programme. 4.To work with the Programme Management Office and in close collaboration with Finance, other Council teams and external partners and stakeholders to achieve positive outcomes for placemaking in Reading. What do you need? To be successful in your application for this role you will need to demonstrate the following on application and through the interview process: UK Resident Substantial experience of managing medium to large capital projects including construction projects, budget management, contractor and consultant selection, contract preparation and contract management. Hold a membership of a relevant professional body, such as Royal Institution of Chartered Surveyors, Royal Institute of British Architects, or Chartered Institute of Building. PRINCE 2 practitioner or member of Association of Project Management. What to do next? This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV. To understand more about the role a JD is available upon request.
Apr 30, 2024
Contract
Capital Works Project Manager £(Apply online only)p/d Umbrella Rate (Inside IR35) 6 Months Initially (with view for extension) Berkshire - HYBRID! What will you do? 1.To lead the management of the £8.6m Reading Library relocation and the Civic Redesign Levelling Up Fund project as determined by the Levelling Up Fund bid. 2.As an internal client-side Project Manager, you will take the project through the project life cycle from inception to delivery, taking responsibility for the procurement of the multi-disciplinary teams covering design and construction and main contractors. 3.To work closely with all internal workstreams leads including Construction, Design, Libraries, Customer, IT/Digital, Property & Assets and Support Services (HR, Finance, Communications), ensuring progress and delivery is maintained and in line with target dates within the programme. 4.To work with the Programme Management Office and in close collaboration with Finance, other Council teams and external partners and stakeholders to achieve positive outcomes for placemaking in Reading. What do you need? To be successful in your application for this role you will need to demonstrate the following on application and through the interview process: UK Resident Substantial experience of managing medium to large capital projects including construction projects, budget management, contractor and consultant selection, contract preparation and contract management. Hold a membership of a relevant professional body, such as Royal Institution of Chartered Surveyors, Royal Institute of British Architects, or Chartered Institute of Building. PRINCE 2 practitioner or member of Association of Project Management. What to do next? This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV. To understand more about the role a JD is available upon request.
Property Manager - Canada Water Basic: £30,000 - £35,000 (DOE) An exciting new opportunity has arisen for a Property Manager to join an excellent and well respected independent estate agency as a Property Manager based in the Canada Water area. I am looking for a property manager with experience who is looking to take on a new opportunity. Details: - Basic £30,000 - £35,000 DOE - Monday - Friday - Ongoing training + support - Property Management Experience Essential. General duties of the Property Manager includes: • Acting as sole point of contact for your designated portfolio & nurturing client s relationship. • Maintaining exceptionally high standards of communication with landlords and tenants. • Carrying out property visits (pre tenancy & mid tenancy inspections). • Maintaining the good relationships with contractors. • Managing all end of tenancy tasks, including quantifying deductions, deposit release and de-registration. • Manage costs and arrears by working closely with the finance team. • Conduct and analyse Property inspection reports and liaise with the landlord giving relevant advice. • Manage end of tenancy returns for a managed client portfolio. • Check invoices received against works orders and arrange payment to contractors by working with the accounts team. • Ensuring deposit returns are managed within a 10-14 day turnaround time resolving any issues between parties. Contact Details: If you are interested in this role as a Property Manager in Canada Water, please contact Conor at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
Apr 30, 2024
Full time
Property Manager - Canada Water Basic: £30,000 - £35,000 (DOE) An exciting new opportunity has arisen for a Property Manager to join an excellent and well respected independent estate agency as a Property Manager based in the Canada Water area. I am looking for a property manager with experience who is looking to take on a new opportunity. Details: - Basic £30,000 - £35,000 DOE - Monday - Friday - Ongoing training + support - Property Management Experience Essential. General duties of the Property Manager includes: • Acting as sole point of contact for your designated portfolio & nurturing client s relationship. • Maintaining exceptionally high standards of communication with landlords and tenants. • Carrying out property visits (pre tenancy & mid tenancy inspections). • Maintaining the good relationships with contractors. • Managing all end of tenancy tasks, including quantifying deductions, deposit release and de-registration. • Manage costs and arrears by working closely with the finance team. • Conduct and analyse Property inspection reports and liaise with the landlord giving relevant advice. • Manage end of tenancy returns for a managed client portfolio. • Check invoices received against works orders and arrange payment to contractors by working with the accounts team. • Ensuring deposit returns are managed within a 10-14 day turnaround time resolving any issues between parties. Contact Details: If you are interested in this role as a Property Manager in Canada Water, please contact Conor at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
Residential Property Manager Manchester / Leeds Up to 40,000 Property Manager Progression Flexible working The Company Renowned UK property company offering a diverse portfolio of residential, commercial, and mixed-use developments tailored to meet evolving market demands and elevate community living standards. The Role As a Residential Property Manager, you will be entrusted with overseeing a prestigious portfolio of residential properties for clients. Your role will be ensuring the integration of work and life for occupants, all while upholding my client's core values of sustainability, innovation, and impact. Duties of the Property Manager can include but are not limited to: Build and maintain strong relationships with clients, understanding their needs and expectations. Oversee the day-to-day operations of residential properties, ensuring maintenance, security, and cleanliness standards are upheld to the highest degree. Foster a culture of care among tenants, addressing concerns promptly and ensuring their living experience is unparalleled. Manage budgets effectively, optimising resources to drive value for both clients and occupants. Implement solutions to enhance the sustainability and efficiency of property management processes. Managing landlord and tenant agreements and ensuring effective communication You will be responsible for property inspections and maintenance and finance Delivery of management services to a portfolio of residential and mixed-use buildings and estates Requirements Previous experience in residential property management, preferably with high-value portfolios. Strong communication and interpersonal skills, with the ability to build rapport with clients and tenants alike. Proven track record of delivering exceptional customer service in a residential setting. Understanding of sustainability principles and a passion for integrating them into property management practices. Ability to work autonomously and as part of a dynamic team, thriving in a fast-paced environment. Your Reward - Up to 40,000 - Flexible working - Growing business - Lots of opportunities for promotion For more information, please contact Jim Sainsbury (url removed) (phone number removed)
Apr 30, 2024
Full time
Residential Property Manager Manchester / Leeds Up to 40,000 Property Manager Progression Flexible working The Company Renowned UK property company offering a diverse portfolio of residential, commercial, and mixed-use developments tailored to meet evolving market demands and elevate community living standards. The Role As a Residential Property Manager, you will be entrusted with overseeing a prestigious portfolio of residential properties for clients. Your role will be ensuring the integration of work and life for occupants, all while upholding my client's core values of sustainability, innovation, and impact. Duties of the Property Manager can include but are not limited to: Build and maintain strong relationships with clients, understanding their needs and expectations. Oversee the day-to-day operations of residential properties, ensuring maintenance, security, and cleanliness standards are upheld to the highest degree. Foster a culture of care among tenants, addressing concerns promptly and ensuring their living experience is unparalleled. Manage budgets effectively, optimising resources to drive value for both clients and occupants. Implement solutions to enhance the sustainability and efficiency of property management processes. Managing landlord and tenant agreements and ensuring effective communication You will be responsible for property inspections and maintenance and finance Delivery of management services to a portfolio of residential and mixed-use buildings and estates Requirements Previous experience in residential property management, preferably with high-value portfolios. Strong communication and interpersonal skills, with the ability to build rapport with clients and tenants alike. Proven track record of delivering exceptional customer service in a residential setting. Understanding of sustainability principles and a passion for integrating them into property management practices. Ability to work autonomously and as part of a dynamic team, thriving in a fast-paced environment. Your Reward - Up to 40,000 - Flexible working - Growing business - Lots of opportunities for promotion For more information, please contact Jim Sainsbury (url removed) (phone number removed)
Technical Support Manager Maintenance / FM industry Commercial Environment Reading, Berkshire Up to £60,000 + Car Allowance Are you an experienced Technical Manager with experience in the commercial FM industry? Are you seeking a full time position, on a permanent basis, based in Reading? Working across an extremely interesting contract, with a large maintenance team and wealth of projects? If you answered yes to the above, we want to speak with you! We are seeking a Technical Support Manager to lead the deliver efficient mechanical and electrical services maintenance, oversee infrastructure maintenance, and fabric inspections, supporting the Head of Operations. Package: What is in it for you? Permanent, PAYE position, paid monthly. Attractive basic salary, £55,000 - £65,000 dependant on experience. Car allowance, £3,000 - £4,000 per annum. 33 days paid annual leave (25 days + BH) Company pension Company discount scheme Cycle to work scheme Large training and development department which also offers pay increases with courses passed. Site hours: 08:00am - 5:00pm - with some hybrid working available. Key Responsibilities: Lead mechanical and electrical services maintenance, infrastructure maintenance, and fabric inspections. Manage Service Desk and Scheduling teams, ensuring compliance with contract deliverables and KPIs. Provide leadership and support to technical and service teams, promoting a collaborative approach aligned with company values. Oversee planned maintenance progress, manage costs, and ensure customer satisfaction and regulatory compliance. Implement service delivery improvement plans and innovations to optimize efficiency and minimize costs and risks. Ensure compliance with safety procedures, document control, and statutory regulations. Foster positive client relationships, optimize costs, and support commercial and finance processes. Requirements: Technical qualification in electrical or mechanical disiplines. Extensive experience in asset management and maintenance of building services. NEBOSH General Certificate preferred but not essential. Strong leadership and management skills in a regulated environment. Proficiency in CAFM management and SFG20. Excellent analytical, communication, and presentation skills. Ability to work under pressure and adapt to changing needs. Other Details: Must wear provided PPE when required. Confidentiality is crucial. UK-wide travel may be required on occassion; valid UK driving license essential. DBS and/or Security clearance may be necessary. Core hours: 08:00 to 17:00, Monday to Friday. Would you be interested in discussing this role further? If so, please submit a CV today and the team will give you a call to discuss in further detail!
Apr 30, 2024
Full time
Technical Support Manager Maintenance / FM industry Commercial Environment Reading, Berkshire Up to £60,000 + Car Allowance Are you an experienced Technical Manager with experience in the commercial FM industry? Are you seeking a full time position, on a permanent basis, based in Reading? Working across an extremely interesting contract, with a large maintenance team and wealth of projects? If you answered yes to the above, we want to speak with you! We are seeking a Technical Support Manager to lead the deliver efficient mechanical and electrical services maintenance, oversee infrastructure maintenance, and fabric inspections, supporting the Head of Operations. Package: What is in it for you? Permanent, PAYE position, paid monthly. Attractive basic salary, £55,000 - £65,000 dependant on experience. Car allowance, £3,000 - £4,000 per annum. 33 days paid annual leave (25 days + BH) Company pension Company discount scheme Cycle to work scheme Large training and development department which also offers pay increases with courses passed. Site hours: 08:00am - 5:00pm - with some hybrid working available. Key Responsibilities: Lead mechanical and electrical services maintenance, infrastructure maintenance, and fabric inspections. Manage Service Desk and Scheduling teams, ensuring compliance with contract deliverables and KPIs. Provide leadership and support to technical and service teams, promoting a collaborative approach aligned with company values. Oversee planned maintenance progress, manage costs, and ensure customer satisfaction and regulatory compliance. Implement service delivery improvement plans and innovations to optimize efficiency and minimize costs and risks. Ensure compliance with safety procedures, document control, and statutory regulations. Foster positive client relationships, optimize costs, and support commercial and finance processes. Requirements: Technical qualification in electrical or mechanical disiplines. Extensive experience in asset management and maintenance of building services. NEBOSH General Certificate preferred but not essential. Strong leadership and management skills in a regulated environment. Proficiency in CAFM management and SFG20. Excellent analytical, communication, and presentation skills. Ability to work under pressure and adapt to changing needs. Other Details: Must wear provided PPE when required. Confidentiality is crucial. UK-wide travel may be required on occassion; valid UK driving license essential. DBS and/or Security clearance may be necessary. Core hours: 08:00 to 17:00, Monday to Friday. Would you be interested in discussing this role further? If so, please submit a CV today and the team will give you a call to discuss in further detail!
Hyperion Partners are working with a leading housing association committed to providing high-quality social housing to communities, is currently seeking a skilled and dedicated Leasehold Manager to join their team in London. Responsibilities: Leasehold Management: Oversee a portfolio of leasehold properties, ensuring compliance with lease terms, statutory requirements, and company policies. Respond promptly and professionally to leaseholders' inquiries, providing guidance on leasehold matters, service charges, repairs, and other relevant issues. Manage the process of lease extensions, lease transfers, and other leasehold-related transactions, ensuring accuracy and adherence to legal requirements. Maintain accurate and up-to-date records of leasehold properties, including lease agreements, correspondence, and key leaseholder information. Service Charge Management: Administer service charges for leasehold properties, including budgeting, invoicing, collection, and reconciliation. Prepare and distribute service charge statements, ensuring transparency and accuracy in line with lease agreements and regulatory guidelines. Liaise with leaseholders, contractors, and internal departments to address any service charge-related queries, disputes, or concerns. Compliance and Legal Matters: Stay up to date with relevant legislation, regulations, and best practices pertaining to leasehold management and service charges. Ensure compliance with statutory obligations, such as Section 20 consultation, Right to Manage, and other relevant legislation. Collaborate with legal advisors and external stakeholders to resolve leasehold disputes, including attending tribunals or court hearings when necessary. Stakeholder Engagement: Foster positive relationships with leaseholders, addressing their concerns, providing information, and facilitating effective communication channels. Collaborate with internal teams, including property management, finance, and repairs, to deliver excellent service and maintain high levels of customer satisfaction. Represent the organization in meetings with leaseholder associations, resident committees, and external agencies, promoting open dialogue and constructive relationships. Qualifications and Skills: Previous experience in a leasehold management role within the social housing sector or a related field. Knowledge of leasehold legislation, service charge management, and relevant housing regulations. Strong understanding of leasehold agreements, lease interpretation, and the rights and responsibilities of leaseholders and landlords. Excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders. Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines. Proficiency in using relevant software applications, databases, and CRM systems. A customer-focused approach, with the ability to handle and resolve complex leasehold issues with empathy and professionalism.
Apr 30, 2024
Contract
Hyperion Partners are working with a leading housing association committed to providing high-quality social housing to communities, is currently seeking a skilled and dedicated Leasehold Manager to join their team in London. Responsibilities: Leasehold Management: Oversee a portfolio of leasehold properties, ensuring compliance with lease terms, statutory requirements, and company policies. Respond promptly and professionally to leaseholders' inquiries, providing guidance on leasehold matters, service charges, repairs, and other relevant issues. Manage the process of lease extensions, lease transfers, and other leasehold-related transactions, ensuring accuracy and adherence to legal requirements. Maintain accurate and up-to-date records of leasehold properties, including lease agreements, correspondence, and key leaseholder information. Service Charge Management: Administer service charges for leasehold properties, including budgeting, invoicing, collection, and reconciliation. Prepare and distribute service charge statements, ensuring transparency and accuracy in line with lease agreements and regulatory guidelines. Liaise with leaseholders, contractors, and internal departments to address any service charge-related queries, disputes, or concerns. Compliance and Legal Matters: Stay up to date with relevant legislation, regulations, and best practices pertaining to leasehold management and service charges. Ensure compliance with statutory obligations, such as Section 20 consultation, Right to Manage, and other relevant legislation. Collaborate with legal advisors and external stakeholders to resolve leasehold disputes, including attending tribunals or court hearings when necessary. Stakeholder Engagement: Foster positive relationships with leaseholders, addressing their concerns, providing information, and facilitating effective communication channels. Collaborate with internal teams, including property management, finance, and repairs, to deliver excellent service and maintain high levels of customer satisfaction. Represent the organization in meetings with leaseholder associations, resident committees, and external agencies, promoting open dialogue and constructive relationships. Qualifications and Skills: Previous experience in a leasehold management role within the social housing sector or a related field. Knowledge of leasehold legislation, service charge management, and relevant housing regulations. Strong understanding of leasehold agreements, lease interpretation, and the rights and responsibilities of leaseholders and landlords. Excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders. Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines. Proficiency in using relevant software applications, databases, and CRM systems. A customer-focused approach, with the ability to handle and resolve complex leasehold issues with empathy and professionalism.
Job Advertisement: Service Lead Location: South Central - Ideally located between Reading and Hampshire - travel required within Berkshire, Buckinghamshire, and Hampshire Nearest Nacro Office: Devonshire Sq, London, EC2M 4SQ DBS Level: Enhanced Adult Service Users: Vulnerable Adults supporting with homelessness Working Hours: 35 hours per week Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance: Yes Main Duties: As a Service Lead, you will manage and lead a team of Support Workers to deliver high-quality supported housing services to vulnerable adults in the criminal justice system. Your main responsibilities will include: Demonstrating extensive knowledge of support planning and safeguarding, with experience working with vulnerable adults with complex needs. Prioritizing tasks effectively to ensure team support, service user needs, and contractual KPIs are met. Helping with benefits and tenancy agreements to make sure they keep and looking forward to future accommodation. Leading and delivering services in compliance with regulatory frameworks, meeting service quality standards, and ensuring staff adherence to operational and policy standards. Ensuring all service user support and safety plans are in place, up-to-date, and reflective of individual needs. Understanding and meeting agreed financial standards on voids, arrears, and re-lets. Acting as a lead operational partner, liaising with other agencies, partners, and commissioners as required. Collaborating with internal support services such as Quality, Policy, Safeguarding, Finance, IT, and HR to ensure the best service provision. Promoting service user involvement in service design and delivery, managing the rota and on-call arrangements, and ensuring appropriate support is in place. Reporting Line: Regional Manager Lone Working: Yes Working from Home: Yes, with an expectation of travel within the South-Central region, including work from home between property and office visits. Number of Properties: 65 Bedspaces Essential Criteria: Full UK Driving Licence required. Valid Business insurance required for claiming expenses from Nacro. Enhanced DBS clearance. Required to work 9:00 AM - 5:00 PM, with occasional cover for evening Bail Inductions if there are staff shortages. Required to be part of a National On-Call Rota. This role offers a rewarding opportunity to lead a dedicated team in delivering crucial support services to vulnerable adults within the criminal justice system.
Apr 30, 2024
Seasonal
Job Advertisement: Service Lead Location: South Central - Ideally located between Reading and Hampshire - travel required within Berkshire, Buckinghamshire, and Hampshire Nearest Nacro Office: Devonshire Sq, London, EC2M 4SQ DBS Level: Enhanced Adult Service Users: Vulnerable Adults supporting with homelessness Working Hours: 35 hours per week Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance: Yes Main Duties: As a Service Lead, you will manage and lead a team of Support Workers to deliver high-quality supported housing services to vulnerable adults in the criminal justice system. Your main responsibilities will include: Demonstrating extensive knowledge of support planning and safeguarding, with experience working with vulnerable adults with complex needs. Prioritizing tasks effectively to ensure team support, service user needs, and contractual KPIs are met. Helping with benefits and tenancy agreements to make sure they keep and looking forward to future accommodation. Leading and delivering services in compliance with regulatory frameworks, meeting service quality standards, and ensuring staff adherence to operational and policy standards. Ensuring all service user support and safety plans are in place, up-to-date, and reflective of individual needs. Understanding and meeting agreed financial standards on voids, arrears, and re-lets. Acting as a lead operational partner, liaising with other agencies, partners, and commissioners as required. Collaborating with internal support services such as Quality, Policy, Safeguarding, Finance, IT, and HR to ensure the best service provision. Promoting service user involvement in service design and delivery, managing the rota and on-call arrangements, and ensuring appropriate support is in place. Reporting Line: Regional Manager Lone Working: Yes Working from Home: Yes, with an expectation of travel within the South-Central region, including work from home between property and office visits. Number of Properties: 65 Bedspaces Essential Criteria: Full UK Driving Licence required. Valid Business insurance required for claiming expenses from Nacro. Enhanced DBS clearance. Required to work 9:00 AM - 5:00 PM, with occasional cover for evening Bail Inductions if there are staff shortages. Required to be part of a National On-Call Rota. This role offers a rewarding opportunity to lead a dedicated team in delivering crucial support services to vulnerable adults within the criminal justice system.