Resident Liaison Officer 6 months + South London 25 - 30 per hour Are you an experienced Resident Liaison Officer / RLO who is looking for a new role? An exciting opportunity is available to work for a Housing Association, working across projects based in Brixton and Clapham. The role: Manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired. Use established relationships and experience to quickly resolve defects with customers. Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money. Coordinate access to customer's homes Key Skills and Experience: Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords. Able to communicate, influence and negotiate effectively with internal and external stakeholders. Proven track record of managing projects. Good attention to detail and accurate recording for audit purposes. Ability to work under pressure and deadlines. Experience as an RLO or working in a regeneration / housing capacity with the above experience Drivers licence required Please apply with an updated CV Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 26, 2024
Full time
Resident Liaison Officer 6 months + South London 25 - 30 per hour Are you an experienced Resident Liaison Officer / RLO who is looking for a new role? An exciting opportunity is available to work for a Housing Association, working across projects based in Brixton and Clapham. The role: Manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired. Use established relationships and experience to quickly resolve defects with customers. Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money. Coordinate access to customer's homes Key Skills and Experience: Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords. Able to communicate, influence and negotiate effectively with internal and external stakeholders. Proven track record of managing projects. Good attention to detail and accurate recording for audit purposes. Ability to work under pressure and deadlines. Experience as an RLO or working in a regeneration / housing capacity with the above experience Drivers licence required Please apply with an updated CV Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Tenancy Enforcement Officer Woolwich I am recruiting for a local authority who is looking for someone to provide a comprehensive, high quality, customer focused range of front- line services to residents. Key Responsibilities The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. Provide a pro-active approach to dealing with all forms of nuisance and anti social behaviour and will be responsible for taking robust enforcement action against breaches of tenancy conditions.
Apr 26, 2024
Contract
Tenancy Enforcement Officer Woolwich I am recruiting for a local authority who is looking for someone to provide a comprehensive, high quality, customer focused range of front- line services to residents. Key Responsibilities The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. Provide a pro-active approach to dealing with all forms of nuisance and anti social behaviour and will be responsible for taking robust enforcement action against breaches of tenancy conditions.
RESIDENT LIAISON OFFICER - LUXURY PROPERTIES LONDON UPTO 40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management. This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant THE ROLE: Managing the process of apartment completions Working closely with purchasers or other agents providing the best level of customer experience Act as the main point of contact for potential buyers, providing information about new homes, prices and availability Build and maintain relationships with potential buyers, providing excellent customer service throughout the process Conduct property viewings highlighting the features and benefits of each property In charge of purchaser snagging and defects Liaising with contractors on snags and defects, ensuring that service level agreements are met THE PERSON: Must have New Build Residential experience Must have experience within a similar role handing snags and defects Excellent communication skills, both written and verbal Self-motivated and results-oriented Ability to work independently and as part of a team Get Recruited is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
RESIDENT LIAISON OFFICER - LUXURY PROPERTIES LONDON UPTO 40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management. This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant THE ROLE: Managing the process of apartment completions Working closely with purchasers or other agents providing the best level of customer experience Act as the main point of contact for potential buyers, providing information about new homes, prices and availability Build and maintain relationships with potential buyers, providing excellent customer service throughout the process Conduct property viewings highlighting the features and benefits of each property In charge of purchaser snagging and defects Liaising with contractors on snags and defects, ensuring that service level agreements are met THE PERSON: Must have New Build Residential experience Must have experience within a similar role handing snags and defects Excellent communication skills, both written and verbal Self-motivated and results-oriented Ability to work independently and as part of a team Get Recruited is acting as an Employment Agency in relation to this vacancy.
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 26, 2024
Seasonal
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Manchester based role, with an extremely competitve salary. Looking for people with over 2yrs experience in working wiithin this type of role. Client Details We believe in creating vibrant and supportive housing communities where residents feel valued, heard, and empowered. As a leading provider in the housing sector, we are committed to delivering exceptional service and building lasting connections with our residents. Description As a Resident Liaison Officer, you will be the primary point of contact between residents and management. Your role will involve: Building strong relationships with residents and fostering a sense of community cohesion. Acting as a mediator to resolve conflicts and address concerns effectively and efficiently. Providing information and support to residents regarding housing policies, procedures, and community resources. Organizing community events and initiatives to promote resident engagement and well-being. Conducting regular surveys and feedback sessions to assess resident satisfaction and identify areas for improvement. Profile To succeed in this role, you will need: Excellent interpersonal and communication skills. Empathy, patience, and the ability to remain calm under pressure. Strong problem-solving abilities and conflict resolution skills. Knowledge of housing regulations and procedures (preferred but not required). Previous experience in a customer service or community engagement role (preferred but not required). Job Offer Opportunity to make a meaningful impact within the community. Supportive work environment with opportunities for professional growth and development. Competitive salary and benefits package. Chance to work with a dynamic and passionate team dedicated to creating positive change. If you are enthusiastic about community-building and making a difference in people's lives, we want to hear from you! Apply now to become a valued member of our team as a Resident Liaison Officer.
Apr 26, 2024
Full time
Manchester based role, with an extremely competitve salary. Looking for people with over 2yrs experience in working wiithin this type of role. Client Details We believe in creating vibrant and supportive housing communities where residents feel valued, heard, and empowered. As a leading provider in the housing sector, we are committed to delivering exceptional service and building lasting connections with our residents. Description As a Resident Liaison Officer, you will be the primary point of contact between residents and management. Your role will involve: Building strong relationships with residents and fostering a sense of community cohesion. Acting as a mediator to resolve conflicts and address concerns effectively and efficiently. Providing information and support to residents regarding housing policies, procedures, and community resources. Organizing community events and initiatives to promote resident engagement and well-being. Conducting regular surveys and feedback sessions to assess resident satisfaction and identify areas for improvement. Profile To succeed in this role, you will need: Excellent interpersonal and communication skills. Empathy, patience, and the ability to remain calm under pressure. Strong problem-solving abilities and conflict resolution skills. Knowledge of housing regulations and procedures (preferred but not required). Previous experience in a customer service or community engagement role (preferred but not required). Job Offer Opportunity to make a meaningful impact within the community. Supportive work environment with opportunities for professional growth and development. Competitive salary and benefits package. Chance to work with a dynamic and passionate team dedicated to creating positive change. If you are enthusiastic about community-building and making a difference in people's lives, we want to hear from you! Apply now to become a valued member of our team as a Resident Liaison Officer.
Job Title: Housing Management Officer Location: Darlington Salary / Pay Rate: 15.44 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Housing Management Officer to carry out housing management duties in a specific area of the town, in close liaison and partnership with tenants, residents, members, other sections and departments and voluntary and statutory organisations to promote and develop inclusive and sustainable areas. Your main duties will vary some of which will include; Tenancy Matters - Involving a wide variety of individual tasks associated with enforcement of housing policy, for instance alterations, social problems, tenancy support, neighbour nuisances. Liaison - Working closely with other sections, departments and outside agencies to provide a holistic approach to housing management issues. Housing Maintenance - Visiting and inspecting properties and the general area resulting from tenant enquiries and estate inspections - scheduling all work required and ordering via the computer, to ensure best quality/price is achieved. Void Properties - Carrying out void property inspections and prepare schedule of repair/decoration, arrange and undertake accompanied views, completing all tenancy documentation and computer records to ensure that properties are let as efficiently and expeditiously as possible. Rent Control - Monitoring individual cases, provide advice, liaising closely with Housing Benefits, Legal Services and taking appropriate recovery action, culminating in eviction where necessary. Housing Applications - Interview applicants, input, visiting and completing computer reports, liaising closely with partner organisations as appropriate, identify suitable applicants and offer property to ensure effective use of the property. The Candidate Approximately two years previous experience of working in a housing environment or related field Approximately two years' experience of property inspections, including identifying appropriate repair and maintenance needs Ability to work alone in sometimes difficult environmental situations with clients who have challenging behaviour. Experience of account monitoring Awareness of Welfare Benefits Awareness of the political agenda for Social Housing How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Apr 26, 2024
Seasonal
Job Title: Housing Management Officer Location: Darlington Salary / Pay Rate: 15.44 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Housing Management Officer to carry out housing management duties in a specific area of the town, in close liaison and partnership with tenants, residents, members, other sections and departments and voluntary and statutory organisations to promote and develop inclusive and sustainable areas. Your main duties will vary some of which will include; Tenancy Matters - Involving a wide variety of individual tasks associated with enforcement of housing policy, for instance alterations, social problems, tenancy support, neighbour nuisances. Liaison - Working closely with other sections, departments and outside agencies to provide a holistic approach to housing management issues. Housing Maintenance - Visiting and inspecting properties and the general area resulting from tenant enquiries and estate inspections - scheduling all work required and ordering via the computer, to ensure best quality/price is achieved. Void Properties - Carrying out void property inspections and prepare schedule of repair/decoration, arrange and undertake accompanied views, completing all tenancy documentation and computer records to ensure that properties are let as efficiently and expeditiously as possible. Rent Control - Monitoring individual cases, provide advice, liaising closely with Housing Benefits, Legal Services and taking appropriate recovery action, culminating in eviction where necessary. Housing Applications - Interview applicants, input, visiting and completing computer reports, liaising closely with partner organisations as appropriate, identify suitable applicants and offer property to ensure effective use of the property. The Candidate Approximately two years previous experience of working in a housing environment or related field Approximately two years' experience of property inspections, including identifying appropriate repair and maintenance needs Ability to work alone in sometimes difficult environmental situations with clients who have challenging behaviour. Experience of account monitoring Awareness of Welfare Benefits Awareness of the political agenda for Social Housing How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
Apr 26, 2024
Contract
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
A. Purkiss Building and Decorating Contractors
Portsmouth, Hampshire
SMSTS Site Manager required Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site Manager Portsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Apr 26, 2024
Contract
SMSTS Site Manager required Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site Manager Portsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service. Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY 14.10-15.08 PAYE (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) Duties: To deliver a high quality service within required time scales & deliver a quality advice service to tenants on a full range of housing issues. To represent the organisation at meetings with customers and ensure effective liaison with other agencies where required. To advise tenants on entitlement to Housing Benefit , and other welfare benefits including adjustments to existing benefits. To renew legal notices within the specified time. To be responsible for the letting/administration of garages , raising repair orders and reporting repairs to the Council. To ensure that an appropriate response is given to tenant's enquiries by phone or in person on all tenancy, rent and repair matters for example. To support staff in ensuring the overall appearance of the organisation is maintained. (communal areas, gardens, play areas, and lockups) To assist with viewings and sign up new tenants to their tenancy. To deal with enquiries relating to leasehold and tenancy matters, referring to Housing Officers as necessary. To carry out regular estate and block inspections with colleagues and residents to ensure internal and external communal areas are maintained to high standards and gain an appreciation of monitoring contractor performance. To assist in the production of monthly Housing Services performance indicators and other reports as required. (visitors to office, phone calls, complaints, type of enquiry) To make maximum use of IT systems. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Housing Assistant , click 'Apply' now!
Apr 25, 2024
Full time
Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service. Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY 14.10-15.08 PAYE (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) Duties: To deliver a high quality service within required time scales & deliver a quality advice service to tenants on a full range of housing issues. To represent the organisation at meetings with customers and ensure effective liaison with other agencies where required. To advise tenants on entitlement to Housing Benefit , and other welfare benefits including adjustments to existing benefits. To renew legal notices within the specified time. To be responsible for the letting/administration of garages , raising repair orders and reporting repairs to the Council. To ensure that an appropriate response is given to tenant's enquiries by phone or in person on all tenancy, rent and repair matters for example. To support staff in ensuring the overall appearance of the organisation is maintained. (communal areas, gardens, play areas, and lockups) To assist with viewings and sign up new tenants to their tenancy. To deal with enquiries relating to leasehold and tenancy matters, referring to Housing Officers as necessary. To carry out regular estate and block inspections with colleagues and residents to ensure internal and external communal areas are maintained to high standards and gain an appreciation of monitoring contractor performance. To assist in the production of monthly Housing Services performance indicators and other reports as required. (visitors to office, phone calls, complaints, type of enquiry) To make maximum use of IT systems. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Housing Assistant , click 'Apply' now!
Security Officer - Permanent, East London (E14) Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am) Rate: £12.73 Per hour Duties & Responsibilities Always maintain a safe environment for all people in the estate, including a constant security presence. • Meeting and greeting all residents, guests and clients around the estate. • Communicate with Concierge and assist with smooth running of the site. • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. • Communicate with control regularly and ensure there is a quick response to any incident. • To include building rounds & PES patrols of the site, in the daily tasks. • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. • Maintain a safe environment for all people in the estate at all times. • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. • As part of the Estates Team reviewing and maintaining policies, company rules and Ballymore quality standards. • Liaise with the Operations Manager where necessary and follow all given instructions. • Provide support and shift cover for Concierge functions when necessary. • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately. • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. • Ensure that all firefighting apparatus is accounted for and maintained. • Correct reporting of any cleaning or maintenance issues around the Estate. • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV • Ensure compliance with Data Protection Act. • Monitor CCTV cameras pro-actively, to detect any security related incidents. • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner. • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients. • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. • Correct reporting of any incidents or complaints. • Safekeeping of keys on behalf of residents and the estate. • Recording at all times the signing in and out of keys. • Report any accidents and record in the accident book as appropriate. • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel. • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. • Ensure all relevant correspondence is forwarded without delay to the Manager s office. • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. • Help to create a can do, will do, with pleasure culture within all aspects of the Estates Team. • Assist with extra shifts where the business needs are requested within a reasonable timeframe. Skills, Experience & Qualifications • SIA Licence (Required) • Previous experience in a similar Security position (Desirable) • Good communication skills • Patience and the ability to remain clam in stressful situations. • Thinking and reasoning skills for dealing with emergencies. • Ability to work well with others Ballymore operates as an equal opportunities employer.
Apr 25, 2024
Full time
Security Officer - Permanent, East London (E14) Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am) Rate: £12.73 Per hour Duties & Responsibilities Always maintain a safe environment for all people in the estate, including a constant security presence. • Meeting and greeting all residents, guests and clients around the estate. • Communicate with Concierge and assist with smooth running of the site. • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. • Communicate with control regularly and ensure there is a quick response to any incident. • To include building rounds & PES patrols of the site, in the daily tasks. • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. • Maintain a safe environment for all people in the estate at all times. • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. • As part of the Estates Team reviewing and maintaining policies, company rules and Ballymore quality standards. • Liaise with the Operations Manager where necessary and follow all given instructions. • Provide support and shift cover for Concierge functions when necessary. • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately. • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. • Ensure that all firefighting apparatus is accounted for and maintained. • Correct reporting of any cleaning or maintenance issues around the Estate. • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV • Ensure compliance with Data Protection Act. • Monitor CCTV cameras pro-actively, to detect any security related incidents. • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner. • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients. • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. • Correct reporting of any incidents or complaints. • Safekeeping of keys on behalf of residents and the estate. • Recording at all times the signing in and out of keys. • Report any accidents and record in the accident book as appropriate. • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel. • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. • Ensure all relevant correspondence is forwarded without delay to the Manager s office. • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. • Help to create a can do, will do, with pleasure culture within all aspects of the Estates Team. • Assist with extra shifts where the business needs are requested within a reasonable timeframe. Skills, Experience & Qualifications • SIA Licence (Required) • Previous experience in a similar Security position (Desirable) • Good communication skills • Patience and the ability to remain clam in stressful situations. • Thinking and reasoning skills for dealing with emergencies. • Ability to work well with others Ballymore operates as an equal opportunities employer.
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
Apr 24, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay 12.50 per hour . Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you! Please note that only shortlisted candidates will be contacted.
18 Recruitment Limited
Kingston Upon Thames, London
Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston. The Role You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing Responsibilities Liaising closely with Tenants & Scheme Manager regarding access and programme of works Assisting and liaising with Site Managers, Supervisors and the Client Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates, colour schemes etc. Attending/chairing tenant forum meetings/open days advising tenants of works being completed Conducting surveys Pre-entry visits to introduce the company & to advise tenants on works being completed General admin - printing letters, updating files and trackers, arranging appointments etc. Qualifications & Experience Must have previous experience of working as an TLO/RLO on social housing projects. Ability to manage own workload & work to tight deadlines Ability to work under pressure Full UK Driving Licence (company vehicle is provided)
Apr 24, 2024
Full time
Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston. The Role You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing Responsibilities Liaising closely with Tenants & Scheme Manager regarding access and programme of works Assisting and liaising with Site Managers, Supervisors and the Client Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates, colour schemes etc. Attending/chairing tenant forum meetings/open days advising tenants of works being completed Conducting surveys Pre-entry visits to introduce the company & to advise tenants on works being completed General admin - printing letters, updating files and trackers, arranging appointments etc. Qualifications & Experience Must have previous experience of working as an TLO/RLO on social housing projects. Ability to manage own workload & work to tight deadlines Ability to work under pressure Full UK Driving Licence (company vehicle is provided)
Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in. Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required
Apr 24, 2024
Full time
Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. Responsibilities: Arranging contractor appointments Carrying out site and resident visits Attending resident meetings and being a focal point for resident contact and correspondence Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives Deal with queries as and when they come in. Experience: Excellent verbal and written communication skills Previous experience of working in a RLO role Experience of development of housing schemes within Social Housing Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Maintenance Contractor Permanent contract East to West London Office is then based in Belvedere 32,000 Driving license required Will get a company Vehicle and Fuel card Previous RLO experience/similar is required
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Apr 23, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
A. Purkiss Building and Decorating Contractors
Portsmouth, Hampshire
SMSTS Site Manager required - Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site ManagerPortsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am - 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Apr 17, 2024
Full time
SMSTS Site Manager required - Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site ManagerPortsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am - 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 16, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Feb 03, 2023
Contract
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector.
We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London.
Title: Resident Liaison Officer
Location: Sites across the East London
Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Outline
We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required.
Key Responsibilities
As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team.
Your main duties will include:
* Carrying out property condition surveys
* Establish each resident's requirement & detail the full RLO process
* Consulting resident representatives & groups
* Arranging works and surveys appointment.
* Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
Requirements
To be a Resident Liaison Officer with our team on this project, we are looking for those who have;
Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.
You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Full UK Driving License
If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited
Feb 03, 2023
Permanent
Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector.
We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London.
Title: Resident Liaison Officer
Location: Sites across the East London
Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Outline
We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required.
Key Responsibilities
As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team.
Your main duties will include:
* Carrying out property condition surveys
* Establish each resident's requirement & detail the full RLO process
* Consulting resident representatives & groups
* Arranging works and surveys appointment.
* Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
Requirements
To be a Resident Liaison Officer with our team on this project, we are looking for those who have;
Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.
You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Full UK Driving License
If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies