MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
May 01, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
MMP Consultancy currently have an opportunity for 2X Stock Condition Surveyor's Lead to join Housing Association based in Leicester. My client are looking for the successfully candidate to manage a geographical patch from Northampton to Nottingham. This will be a 1 Year FTC paying £31,672p/a + £1875 Car Allowance.
Main Purpose:
* To carry out site surveys/inspections and to collect accurate stock condition survey data using hand-held PDA or tablet device.
* Maintaining and inputting building attributes data on mobile devices and office-based computer systems.
* To report back to the repairs and assets teams all health and safety, non-compliant or urgent works that is required to be acted upon.
* Liaison with repairs team, neighbourhood officers, residents and contractors where required.
* To project a positive image of my client and to represent the organisation when carrying out site surveys.
Key Tasks & Responsibilities:
* To assess my clients stock to carry out site surveys/inspections and to collect accurate stock condition survey data using hand-held PDAs or iPad type devices
* Liaise with Repairs, Neighbourhood Officers, residents and contractors while carrying out site surveys to report any repairs that are required to the stock or communal areas. Photos and description will need to be passed to the relevant teams in order for an effective repair to take place.
* Ensure the well-being of others in accordance with PA's health and safety policy; identifying any areas of non-compliance with regards to Fire, asbestos, legionella, electrical etc. Be responsible and accountable to ensure the areas of risk are dealt with to completion.
* To work with the Assets team to ensure the hierarchy of the housing system is correct and fully up to date, including identifying and confirming corrective action where anomalies exist.
* Support the Stock Investment team to target areas that require upgrades or need to be a higher priority than previously recorded.
* Highlight properties to the Stock Investment team where the life expectancy of the components is less than previously recorded.
* Provide advice and assistance in relation to all maintenance and stock condition matters.
* To ensure that the stock condition and attributes data is updated in a timely manner following the completion of maintenance programmes and the addition of new stock in both Northgate and the Keystone asset management system.
* To project a positive image of my clients by providing an excellent level of customer service to the services Group's internal and external customers, including dealing with complaints.
* To contribute to the effective and efficient running of the area and Division, achieving targets and objectives that are set.
* Comply with the Group Health & Safety Policy, ensuring own and others health and safety.
Title: 2x Stock Condition Surveyor's
Salary: £31,672 + £1875 Car Allowance
Location: Northampton to Nottingham
Jun 23, 2020
MMP Consultancy currently have an opportunity for 2X Stock Condition Surveyor's Lead to join Housing Association based in Leicester. My client are looking for the successfully candidate to manage a geographical patch from Northampton to Nottingham. This will be a 1 Year FTC paying £31,672p/a + £1875 Car Allowance.
Main Purpose:
* To carry out site surveys/inspections and to collect accurate stock condition survey data using hand-held PDA or tablet device.
* Maintaining and inputting building attributes data on mobile devices and office-based computer systems.
* To report back to the repairs and assets teams all health and safety, non-compliant or urgent works that is required to be acted upon.
* Liaison with repairs team, neighbourhood officers, residents and contractors where required.
* To project a positive image of my client and to represent the organisation when carrying out site surveys.
Key Tasks & Responsibilities:
* To assess my clients stock to carry out site surveys/inspections and to collect accurate stock condition survey data using hand-held PDAs or iPad type devices
* Liaise with Repairs, Neighbourhood Officers, residents and contractors while carrying out site surveys to report any repairs that are required to the stock or communal areas. Photos and description will need to be passed to the relevant teams in order for an effective repair to take place.
* Ensure the well-being of others in accordance with PA's health and safety policy; identifying any areas of non-compliance with regards to Fire, asbestos, legionella, electrical etc. Be responsible and accountable to ensure the areas of risk are dealt with to completion.
* To work with the Assets team to ensure the hierarchy of the housing system is correct and fully up to date, including identifying and confirming corrective action where anomalies exist.
* Support the Stock Investment team to target areas that require upgrades or need to be a higher priority than previously recorded.
* Highlight properties to the Stock Investment team where the life expectancy of the components is less than previously recorded.
* Provide advice and assistance in relation to all maintenance and stock condition matters.
* To ensure that the stock condition and attributes data is updated in a timely manner following the completion of maintenance programmes and the addition of new stock in both Northgate and the Keystone asset management system.
* To project a positive image of my clients by providing an excellent level of customer service to the services Group's internal and external customers, including dealing with complaints.
* To contribute to the effective and efficient running of the area and Division, achieving targets and objectives that are set.
* Comply with the Group Health & Safety Policy, ensuring own and others health and safety.
Title: 2x Stock Condition Surveyor's
Salary: £31,672 + £1875 Car Allowance
Location: Northampton to Nottingham