53 jobs found

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Sheffield. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Sheffield.

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester.

Job Title: Tenant Liaison Officer Location: Canterbury - Kent Overview We re looking for a confident and outgoing individual to join the Water team as a Tenant Liaison Officer This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you. Duties Appointment Booking Resident Engagement Internal Home Surveys CRM and Reporting Compliance and Safety Team Collaboration Requirements / Demonstrable Experience Minimum 2 years of customer-facing experience Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions Full UK driving license A clean license is preferred, and the role involves regular travel within a defined area Access to a personal vehicle with business use insurance Essential for fieldwork (mileage allowance provided) Clear DBS check (Disclosure and Barring Service) Required due to the nature of working in residential homes Basic IT skills If you feel like you would be a good fit for this job please apply today

I'm looking for a Customer Liasion Officer for a project in Social Housing Properties in Hereford for the next 6 months. The Customer Liasion Officer will be expected to: Collecting and delivering documents, keys, and small materials between sites and offices Acting as a Customer Liaison Officer, providing clear and professional communication Updating customers on delivery times, access arrangements, and any changes Ideally I'm looking to speak to a Customer Liasion Officer that has: Tenant Liasion Officer to have experience in social housing properties Experience as a TLO / CLO And in return, the Customer Liasion Officer will receive: 19.90 per hour Mileage covered Ongoing work If you're interested in this Customer Liasion Officer role, then please apply online or email/call (url removed) on (phone number removed)

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a social housing contractor working on upgrades with council housing stock throughout the Cambridgeshire area. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works, you will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. Essential Experience Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer £17-21 P/H Temp/Perm Car allowance Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving homes

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a social housing contractor working on upgrades with council housing stock throughout the Midlands. Based out of the Walsall office, you will be covering various site locations between Wolverhampton and Birmingham The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works, you will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. Essential Experience Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer £17-21 P/H Temp/Perm Car allowance Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving homes

Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.

Tenant Liaison Officer Location: Rushden Start Date: ASAP Duration: Ongoing Rate: 24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment - Rushden I'm working with a social housing contractor delivering refurbishment works in Rushden and they're looking for an experienced Tenant Liaison Officer to join the team. The role will involve acting as the main point of contact for residents throughout the works, keeping tenants informed, arranging access and helping to ensure the programme runs smoothly with minimal disruption. The Role: Acting as the main point of contact for residents throughout the works Keeping tenants informed of upcoming works, programmes and any changes Arranging access to properties and coordinating appointments Liaising with Site Managers, subcontractors and the client Dealing with resident queries, concerns and complaints Carrying out resident visits and welfare checks where required Supporting the project team with the smooth delivery of the refurbishment programme Maintaining accurate records of resident communications and issues Helping to resolve any problems quickly and professionally Key Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Housing Officer Experience within social housing, refurbishment or maintenance Confident dealing with residents and managing queries or complaints Strong communication and organisational skills Professional and approachable manner Construction or housing experience preferred

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is 16.75-17ph (Umbrella). To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Resident Liaison Officer - Social Housing Planned Works Cambridge Full time, permanent 35k+ company car / car allowance ( 4000 per annum) We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing. This role is covering the Cambridge and Huntingdon areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out We are looking for candidates with prior experience in an RLO position. You must also have a full, UK driving license for this position. You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Project Manager Location : Based in York, YO1 Salary : Circa £50,000 per annum + £5,500 Car Allowance + Discretionary 10% Bonus Contract & Hours : Full time, Permanent Hours : 39.5 hours per week Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Lead High-Quality Construction Projects from Concept to Completion Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. We are seeking an experienced Project Manager to take full responsibility for the day-to-day operational management of multiple construction sites. You will oversee Site Managers, Supervisors, Tenant Liaison Officers and Quality Administrators, ensuring all onsite activity is delivered safely, to the highest quality, on programme, and within budget. This is a pivotal leadership role where you will drive project performance from initial setup through to final completion and client handover. What You ll Be Doing As a Project Manager , you will play a key role in ensuring smooth and efficient delivery across your designated projects. Your responsibilities will include: Setting up projects from the outset, including resourcing, handover from estimating, agreeing budgets, reviewing retrofit information and procuring subcontractors. Developing and managing project programmes to ensure timely and efficient delivery. Leading and mentoring Site Managers, Supervisors, Tenant Liaison Officers and site operatives. Holding regular formal and informal team briefings to communicate priorities, milestones and programme updates. Ensuring all sites are appropriately resourced both internally and across the supply chain. Monitoring the performance of subcontractors and supply chain partners, ensuring adherence to programme and contractual expectations. Attending operations meetings and producing relevant project reports. Ensuring all properties and works meet contract specification standards and retrofit compliance requirements, enabling timely lodgements in line with client deadlines. In order to be essential in this role you must have: Minimum 7 years experience within the construction industry SMSTS CSCS card First Aid certification Strong leadership and team-management abilities Ability to plan and organise resources effectively to meet tight deadlines Strong problem-solving ability and analytical thinking Proficiency in Outlook, Excel and general IT Experience in retrofit processes including assessments, designs and lodgements Full UK driving licence It would be great if you had: NVQ Level 7 Diploma in Construction Senior Management IOSH Managing Safely Experience in energy efficiency and/or social housing projects Why Join Us Opportunity to lead significant construction projects A supportive team culture Career development and training opportunities The chance to help deliver high-quality, safe, and impactful work Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to Lead With Impact If you re a driven Project Manager with the experience and leadership qualities to deliver exceptional construction projects, we d love to hear from you. Apply today and take the next step in your career.

Site Manager Social Housing Decarbonisation Fund (SHDF) Site Manager Retrofit SHDF Social Housing Planned Maintenance Decarbonisation Job Title: Site Manager (SHDF / Retrofit Framework) Location: Erith, South East London / Kent Pay Rate: £32.00 per hour (CIS) Contract Type: Temp to Perm (Long-term, ongoing contract transitioning into a permanent staff position) Project Scope: SHDF Contract Energy Efficiency & Decarbonisation Works across occupied domestic stock Essential Requirements: SMSTS, Full UK Driving Licence, proven SHDF / Retrofit experience within social housing Are you an experienced Site Manager with direct experience delivering Social Housing Decarbonisation Fund (SHDF) or energy efficiency retrofit programmes Looking for a high-paying £32.00/hr CIS temp-to-perm role in Erith with a direct route into a permanent staff position We are urgently recruiting a proactive Site Manager to lead operational site delivery on a major SHDF contract based out of Erith . Joining an expanding Planned Maintenance division, you will manage day-to-day site operations across occupied social housing estates overseeing subcontractors, specialist retrofit trades, health and safety, and programme milestones for multi-measure decarbonisation upgrades (insulation, windows, doors, ventilation, and energy efficiency systems). Why Apply for This Role Competitive CIS Pay: Earn £32.00 per hour (CIS) with reliable weekly pay. Temp-to-Perm Career Stability: Immediate start with a direct, seamless route into a permanent staff position within a growing division. High-Profile Framework: Lead delivery on a flagship social housing decarbonisation contract. Long-Term Work Pipeline: Continuous regional work across Erith and surrounding South East London / Kent patches. Key Responsibilities: Subcontractor & Direct Workforce Management: Lead and direct specialist subcontractors, direct labour, and site teams delivering retrofit and energy efficiency works in live occupied properties. Program & Milestone Delivery: Coordinate, monitor, and drive daily SHDF work programmes to ensure projects hit quality standards and schedule targets. Health & Safety Compliance: Enforce strict H&S protocols, RAMS compliance, site inductions, and quality assurance standards across all active work areas. Site Logistics & Planning: Manage daily site logistics, material call-offs, workforce planning, and access schedules to minimise disruption for residents. Stakeholder & Resident Relations: Work closely with Resident Liaison Officers (RLOs), client representatives, and housing managers to resolve site queries and maintain positive tenant relations. Reporting: Produce regular progress updates, site daily logs, and milestone performance reports for project management. Candidate Profile & Requirements: Social Housing Experience: Proven track record as a Site Manager delivering planned maintenance, refurbishments, or upgrades within occupied social housing environments. Essential SHDF / Retrofit Knowledge: Direct experience managing SHDF-funded , PAS 2030/2035, decarbonisation, insulation, ventilation, window/door, or energy efficiency improvement programmes is mandatory. Occupied Properties Expertise: Demonstrated background managing sub-contractors and site trades safely within live domestic properties. Mandatory Qualifications: Valid SMSTS certificate. Valid Full UK Driving Licence . First Aid at Work & CSCS Card (preferred). Location: Based within an easy commute of Erith / South East London / Kent . How to Apply: If you are an SMSTS-qualified Site Manager with hands-on SHDF retrofit experience available for a £32.00/hr CIS temp-to-perm role in Erith, click APPLY NOW with your updated CV for immediate review.

Site Manager - Planned Retrofit Works 55k + company car / car allowance Dartford based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Dartford area. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!

Resident Liaison Officer - Social Housing Planned Works Basingstoke & Farnborough Full time, permanent 32-37k+ company car / car allowance ( 4000 per annum) We are working with a leading Property Services Contractor to recruit a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing. This role is covering Basingstoke, Farnborough and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out We are looking for candidates with prior experience in an RLO position. You must also have a full, UK driving license for this position. You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Site Manager - Planned Maintenance £55K plus package Walton on Thames based Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit multiple experienced Site Managers to deliver Planned Maintenance Projects throughout Walton on Thames. Work scopes are varied, and include aids and adapts, kitchens, bathrooms, roofing works, window and door replacements, cladding, structural repairs and insulation. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K. For your chance of securing this role please apply online now!

Site Manager - Planned Maintenance 55K plus package Walton on Thames based Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit multiple experienced Site Managers to deliver Planned Maintenance Projects throughout Walton on Thames. Work scopes are varied, and include aids and adapts, kitchens, bathrooms, roofing works, window and door replacements, cladding, structural repairs and insulation. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K. For your chance of securing this role please apply online now!

Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.

Project Manager - Retrofit Location: Site-based Hours: 39.5 hours per week Reporting to: Contracts Manager About the Role We are recruiting on behalf of our client for an experienced Project Manager to oversee retrofit projects from conception through to completion. The successful candidate will be responsible for managing site teams, ensuring projects are delivered safely, on programme, within budget and to the highest quality standards. You will also oversee supply chain performance, resource planning and compliance with retrofit requirements. Key Responsibilities Manage project setup, including site team allocation, handovers, budgets, subcontractor procurement and programme planning. Oversee Site Managers, Site Supervisors, Tenants Liaison Officers and site operatives. Hold regular team briefings to communicate programme priorities, changes and key milestones. Ensure sites are adequately resourced and project deadlines are met. Monitor subcontractors and supply chain performance to ensure contractual requirements are followed. Attend operational meetings and prepare reports as required. Ensure properties meet contract specifications and retrofit compliance requirements. Ensure properties are lodged in line with client deadlines. Requirements Minimum of 7 years' construction experience. SMSTS. Valid CSCS card. First Aid qualification. Full UK driving licence. Strong leadership, management and communication skills. Ability to organise resources and meet tight deadlines while maintaining high-quality standards. Good IT skills, particularly Microsoft Outlook and Excel. Strong problem-solving and analytical skills. Experience with the retrofit process, including assessments, designs and lodgements. Desirable Experience and Qualifications Experience in energy efficiency and social housing. NVQ Level 7 Diploma in Construction Senior Management. IOSH Managing Safely. Personal Attributes Excellent interpersonal and communication skills. Ability to lead, influence and mentor teams effectively. A proactive and organised approach to project delivery.