13 jobs found

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)

Building a sustainable tomorrow BAM UK & Ireland is recruiting an FM Premises Officer/ Facilities Manager - Soft Services to join our FM segment and the team based out of The Bridge Academy in Sutton Coldfield. Working 7:30am - 1:00pm and 3:30pm - 5:30pm - Split Shift. You will be working around B26, B33 and B36 postcode areas. The role is primarily Monday to Friday, with working hours aligned to site requirements. The role is site-based within a school part of a multi-academy trust, with occasional travel required across other Trust sites where needed. Reporting to the Account Manager, the Premises Officer/Site Manager is responsible for the day-to-day delivery of services on site, ensuring the school runs safely, smoothly and without disruption. Making Possible You will be responsible for leading and coordinating all FM services on site, including M&E, building fabric, and caretaker duties. This is a hands-on role ensuring all activities are delivered in line with contractual requirements, service standards and agreed timescales to ensure the site remains safe and compliant. You will also need to liaise with other third party service contractors including catering & cleaning, although you will not be responsible for those operations. • Manage subcontractor activities on site, ensuring all works are delivered in line with safe systems of work. • Have keyholding responsibility, including the safe opening and closing of premises and overall site security. • Take responsibility for Health & Safety compliance, ensuring legislative and organisational requirements for H&S and fire safety are met, including accurate record keeping, near miss reporting, and use of the H&S portal, working with the Trust s Business Manager and the Trust external health & safety adviser. • Support safety audits, risk assessments, and related compliance activities in conjunction with Trust representatives. • Support audit activity, including H&S Audits and Action Plans. • Develop and maintain effective relationships with key stakeholders, including regular engagement with the School Senior Leadership Team and weekly meetings with documented actions. • Ensure BAM FM policies, procedures, and standards are consistently implemented and adhered to. • Ensure contractual repair works are completed in line with SLA requirements, including minor repairs and redecoration. • Coordinate planned preventative maintenance activities in line with the maintenance schedule. • Arrange and coordinate reactive maintenance and repair works as required. • Coordinate activities where multiple contractors or trades are involved, including permit to work processes where required. • Monitor and make minor adjustments to the BMS system to ensure optimal performance for the client, including monthly meter readings and data uploads in line with client processes. • Manage site waste processes, ensuring correct segregation, compliance with guidelines, and escalation of issues where required. • Maintain site presentation, including litter control, bin management, and general external cleanliness, including oversight of weed control and winter gritting arrangements. • Receive and coordinate deliveries (both for BAM and school), ensuring appropriate distribution across the site. • Carry out general site duties as required, including portering tasks such as mail delivery and movement of furniture and equipment. • Support emergency response tasks. • Support procurement activities by obtaining quotations and raising purchase requests in line with agreed processes. • Provide input into contract performance and reporting, ensuring accurate site-level information is captured and shared. • Maintain accurate contract administration records and site documentation. • Undertake any reasonable duties required to support the effective operation of the contract. • Support a school, where relevant, in the management of their minibus. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Experience delivering both hard and soft FM services in a live environment • Good understanding of Health and Safety compliance and safe systems of work • Experience coordinating day-to-day site operations and dealing with issues as they arise • Ability to build effective working relationships with school staff and stakeholders • Understanding of contract requirements and service standards (SLA/KPI awareness) • IT skills including Word, Excel, PowerPoint and CAFM systems • Strong organisational, interpersonal and people management skills • BICS understanding is desirable but not essential • You will be required to undertake an enhanced DBS check • Full United Kingdom Driving Licence. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. An enhanced DBS will be required for this position. "Join us in Making Possible".

Resident Liaison Officer (RLO) Kitchens & Bathrooms Resident Liaison Officer Tenant Liaison RLO Social Housing Planned Maintenance Job Title: Resident Liaison Officer (RLO) Kitchen & Bathroom Renewals Location: Ealing, West London (Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract / Temp to Perm Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced, customer-focused Resident Liaison Officer (RLO) looking for your next contract in West London We are urgently recruiting a skilled Resident Liaison Officer to join an established social housing contractor delivering a high-volume kitchen and bathroom renewal programme across occupied housing stock in Ealing . Acting as the vital link between residents, site management, and trade operatives, you will oversee tenant engagement from initial home surveys and colour choice selections through to installation access and final customer sign-off. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with reliable weekly pay. Structured Planned Works: Focus on a dedicated, high-volume internal planned maintenance scheme. Local Patch: Work locally within the London Borough of Ealing with consistent, full-time weekday hours. Key Responsibilities: Pre-Start Surveys & Choice Selections: Visit tenants in their homes to explain works schedules, complete pre-start surveys, and guide residents through kitchen and bathroom finish choices. Access Coordination: Manage daily property access, liaising closely with site supervisors and sub-contractors to keep multi-trade replacement schedules running on time. Occupied Home Support: Support residents through the temporary disruption of live plumbing and electrical works, ensuring temporary facilities are arranged where required. Issue Resolution & De-escalation: Handle tenant queries, manage access refusals, and resolve minor on-site disputes before they turn into formal complaints. Handover & Administration: Maintain accurate resident logs, track job progress on internal systems, and conduct post-completion satisfaction surveys. Candidate Profile & Requirements: Prior RLO Experience: Essential. Proven background working as an RLO or TLO within social housing or local authority planned maintenance contracts. Kitchen & Bathroom Scheme Knowledge: Practical understanding of internal refurbishment programmes in live/occupied environments. Full Mobility: Must hold a Full UK Driving Licence and have access to your own vehicle for daily estate visits across Ealing. Soft Skills: Excellent conflict-resolution skills, strong empathy, clear communication, and high organisational ability. How to Apply: If you are an experienced Resident Liaison Officer ready for an immediate start in Ealing, click APPLY NOW with your updated CV for immediate consideration.

Building Safety Levy Implementation Officer Location: Ealing (Hybrid Working) Rate: 23.05 PAYE / 30.09 Umbrella Contract: 3 Months Initially Directorate: Economy & Sustainability Department: Building Control & Surveying Services Building Safety Levy Implementation Officer - London Borough of Ealing An excellent opportunity has arisen for an experienced Building Safety Levy Implementation Officer to support the London Borough of Ealing in establishing and implementing the new Building Safety Levy function. This is a key project-based role where you will lead the implementation of levy processes, systems and governance arrangements, ensuring the Council is fully prepared to meet its statutory obligations. Working closely with colleagues across Building Control, Planning, Finance, ICT and Legal Services, you will play a pivotal role in creating a compliant and efficient levy administration framework. Key Responsibilities Lead the implementation and establishment of the Building Safety Levy across the Council. Design and document end-to-end processes covering assessment, billing, collection, enforcement and reporting. Develop operational procedures, templates and guidance documents. Work with ICT teams and system suppliers to configure, test and implement levy administration systems. Establish financial controls, invoicing processes, reconciliation procedures and revenue reporting arrangements. Coordinate data requirements across Building Control, Planning and Finance teams. Develop governance frameworks, audit controls and compliance processes. Identify implementation risks and introduce mitigation strategies. Deliver training and guidance to officers responsible for ongoing levy administration. Act as the Council's subject matter expert for Building Safety Levy implementation. Support the transition into business-as-usual operations. About You We are looking for candidates with: Experience delivering projects, service implementations or process improvement initiatives, ideally within a local authority or public sector environment. Knowledge of financial administration, invoicing, reconciliation and reporting processes. Understanding of Building Control, Planning, Regulatory Services or similar environments. Experience developing operational procedures, guidance and service frameworks. Strong stakeholder management skills with experience working across multiple departments. Excellent analytical, organisational and problem-solving abilities. Strong written communication skills with the ability to produce clear procedural documentation. Ability to manage competing priorities and deliver to tight deadlines. What's on Offer? Hybrid working arrangement. Opportunity to lead a high-profile statutory implementation project. Collaborative and supportive local government environment. Initial 3-month contract with potential for extension. Competitive rates of 23.05 PAYE or 30.09 Umbrella . If you have experience in service implementation, regulatory services, Building Control, Planning, project delivery or process design within a local authority setting, we would be keen to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Location: Croydon Rate: 20 - 25 Per hour Contract: 6 Months Hyperion Partners Recruitment is delighted to be supporting a leading organisation in the housing and property services sector with the appointment of a Repairs Officer on a 6-month temporary contract. This is an excellent opportunity for an organised and customer-focused professional to join a busy Property Services team, providing high-quality administrative support and coordinating repairs and maintenance services across a housing portfolio. The Role As a Repairs Officer, you will play a key role in ensuring repairs are scheduled and managed efficiently, while providing an excellent service to residents, contractors and internal stakeholders. You will act as an important first point of contact for repairs-related enquiries and work closely with contractors and colleagues to ensure works are progressed within agreed timescales and service standards. Key Responsibilities Provide high-quality administrative and customer service support within the Property Services team. Raise works orders for repairs and pest control. Schedule repair works according to priority and workstream. Liaise with contractors daily regarding work in progress and outstanding works. Monitor jeopardy reports and help ensure repairs are completed within agreed service levels. Manage work in progress to improve customer satisfaction and achieve a first-time-right approach. Monitor and respond to CRM cases and calls within agreed timescales. Act as a first point of contact for residents, contractors and external organisations. Maintain accurate records, data and electronic filing systems. Assist with contractor invoice processing. Support the maintenance and updating of stock condition databases. Arrange surveyor inspections and carry out resident satisfaction surveys. Assist with correspondence, telephone enquiries and general administration. Provide administrative or reception cover when required. Work collaboratively with internal teams and external stakeholders to deliver an effective, joined-up service. Support the management and resolution of complaints in a professional and collaborative manner. Carry out other reasonable duties in support of the Property Services function. About You We are looking for someone who is highly organised, customer-focused and able to manage competing priorities in a busy environment. You will ideally have: Strong organisational skills and the ability to manage your own workload. Excellent written and verbal communication skills. Good literacy, numeracy and IT skills. The ability to work effectively under pressure and adapt to changing priorities. A proactive approach, with the confidence to work independently as well as within a team. Strong attention to detail and accurate administrative skills. A professional, friendly and collaborative approach. A commitment to equality, diversity and inclusion. Good IT knowledge and confidence using systems for data entry and record management. Desirable Experience Previous experience working within a housing, property services or repairs environment. Experience providing high-quality administrative support to a team. Knowledge or experience of property services-related procedures. Apply Now If you're an organised and customer-focused Repairs Officer looking for your next opportunity, this 6-month temporary contract could be an excellent opportunity to develop your experience within a busy property services environment. Apply today to find out more about this opportunity and take the next step in your career with Hyperion Partners Recruitment.

Job Title: Private Sector Housing Officer Location: Hackney, London E8 Contract Duration: 3 Months Interview Date: Interviews taking place after 12th October Pay Rates: PAYE: 23.94 - 26.19 per hour Umbrella: 32.26 - 35.29 per hour Role Overview We are seeking an experienced Private Sector Housing Officer to join the Neighbourhoods & Housing team in Hackney. This role plays a key part in improving living conditions and management standards across the private rented sector, ensuring safety, compliance, and support for vulnerable residents. Key Responsibilities Inspections & HHSRS: Conduct property inspections under Part 1 of the Housing Act 2004 (Housing Health and Safety Rating System) and the Environmental Protection Act 1990. Property Licensing: Assess applications for property licences (including HMOs), investigate licensing status, and monitor compliance with conditions. Enforcement: Issue notices, orders, Simple Cautions, and Financial Penalty Notices. Prepare prosecution cases under PACE/RIPA guidelines and attend court or First-tier Tribunals when necessary. Grants Delivery: Assess and process Disabled Facilities Grants (DFGs) and Minor Adaptations to support independent living. Candidate Requirements Qualifications: Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Certified HHSRS assessor. Experience: Proven track record in local authority private sector housing inspections, enforcement, and/or grant administration. Experience handling HMO licensing and complex casework. Legal Knowledge: Strong working knowledge of the Housing Act 2004, PACE, RIPA, and statutory enforcement procedures. Skills: Strong written and verbal communication, proficient with property databases, and a proactive, collaborative approach. How to Apply If you meet the requirements and are ready to make an immediate impact, submit your CV Interviews will be scheduled shortly after 12th October. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

CSS Recruitment are looking for a Resident Liasion Officer to in Kent. This role requires travel across the Kent area. As the primary liaison between residents, contractors, and the housing organisation, you ll ensure clear communication, support residents during planned works or regeneration projects, and maintain positive relationships while minimising disruption. Key Responsibilities Resident Communication & Support Act as the first point of contact for residents on planned works and housing issues. Provide timely, clear updates on scope, timelines, and impact. Organise and attend meetings, drop-ins, and home visits. Support vulnerable residents during disruptions. Handle queries and complaints, escalating when necessary. Project Coordination Coordinate with contractors and project teams to reduce inconvenience. Maintain accurate contact details and communication logs. Schedule appointments and manage access for works. Monitor on-site activity to ensure standards and respect for residents homes. Community Engagement Promote resident involvement in decisions and improvement projects. Support consultations and surveys. Foster positive relationships between residents, contractors, and the landlord. Administration & Reporting Keep detailed records of communications and actions. Prepare reports on engagement, complaints, and satisfaction. Track progress and feed insights into project reviews. Essential Skills & Experience Strong communication and interpersonal skills. Background in customer service, housing, or community engagement. Ability to manage conflict diplomatically. Excellent organisational and time management skills. Proficient in Microsoft Office and database systems. Full driving licence. Previous experience required. Please contact Emma at CSS for further details and to apply.

An opportunity has arisen for a Property Manager / Property Coordinator to join a well-established estate agency known for their proactive approach to lettings and tenant relations across the Edinburgh residential market. This is not a traditional Property Manager role; instead, it is primarily focused on property compliance and coordination across a residential property portfolio. You will be responsible for ensuring all legal, regulatory and safety requirements are met efficiently and accurately, while coordinating inspections, certification, remedial works, contractors and compliance records. The role also involves liaising with landlords and tenants and supporting the effective management of the properties. This full-time role offers salary range of £30,000 - £35,000 and benefits. You will be responsible for: Managing compliance requirements across a portfolio of residential properties. Monitoring and tracking statutory inspections, certifications and renewal deadlines. Arranging and coordinating safety inspections and compliance-related assessments. Liaising with landlords, tenants, contractors and relevant external bodies. Coordinating remedial works identified through inspections and compliance reports. Maintaining property compliance information within internal systems. Supporting the implementation of legislative and regulatory updates. Assisting with HMO licensing obligations and associated compliance requirements. What we are looking for: Previously worked as a Property Compliance Manager, Compliance Property Manager, Property Compliance Officer, Property Compliance Coordinator, Property Compliance Administrator, Lettings Compliance Manager, Lettings Compliance Officer, Lettings Property Manager, Property Management Coordinator, Property Administrator, Property Coordinator, Lettings Coordinator, Lettings Administrator, Tenancy Coordinator, Tenancy Administrator or in a similar role. Experience within property, compliance, administration, or a similar coordination role Knowledge of compliance processes and regulatory requirements. Strong organisational skills and attention to detail. Excellent communication and stakeholder management skills. Knowledge of some/all the following would be beneficial: Scottish lettings legislation Gas Safety Certificates EICR requirements Legionella Risk Assessments PAT Testing Smoke and Heat Alarm Compliance Carbon Monoxide Detection Regulations HMO Licensing and Compliance This is an excellent opportunity for a highly organised Property Manager / Property Coordinator looking to develop their career within a respected residential lettings business. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

C&P recruitment are working closely with our client who are looking for a Tenant Liaison Officer to support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents. Pay rate is negotiable with reference and experience. Working Hours Monday to Thursday: 8:00am-5:00pm Friday: 8:00am-3:30pm Key Responsibilities Contact tenants to arrange access for surveys and window replacement works. Explain the programme, timescales and expected disruption clearly and professionally. Maintain regular communication with residents before, during and after the work. Liaise with site managers, operatives, subcontractors and housing representatives. Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements. Record appointments, access issues, complaints and completed visits accurately. Respond promptly to tenant enquiries and resolve concerns wherever possible. Carry out resident satisfaction checks following completion. Support the site team in keeping the programme on schedule. About You The successful candidate will have: Previous experience in tenant liaison, social housing, customer service or a resident-facing construction role. Strong communication and interpersonal skills. A calm, tactful and professional approach to complaints or difficult situations. Good organisation and administrative skills. Confidence working independently and as part of a busy site team. Competence using email, spreadsheets and standard office systems. What We Offer A six-month temporary assignment starting in October 2026. Full-time weekday hours with an earlier finish on Fridays. The opportunity to support a major housing improvement programme in East Kilbride. A varied role combining tenant engagement, administration and site coordination. If you are interested or know someone who is please call Anita at C&P recruitment on (phone number removed) or email (url removed) Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services - in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy

Visiting Officer Location: London Patch (Holborn, Camden, Regent's Park, Hammersmith, New Oxford Street - all commutable via public transport) Contract: 12 Weeks (2 Positions available) Rate of pay: 18.75 PAYE or 22 Umbrella per hour Hours: Monday to Friday, 36.25 hours per week Working Pattern: Hybrid (3 days on-site, 2 days home-based) DBS: Basic DBS Required The Role We are looking for two Tenancy Visiting Officers to support a busy Housing team with tenancy audits, resident visits and housing administration across London. You'll be responsible for arranging and carrying out home visits, gathering resident information, updating records on internal systems, and identifying any issues that require further action. Key Responsibilities Book and carry out home visits and tenancy audits across London. Update and maintain accurate records on internal systems (Salesforce). Verify resident and household information. Report repairs and housing issues to the relevant teams. Conduct estate inspections whilst carrying out visits. Take and submit photos to support service requests and investigations. Identify and raise safeguarding concerns. Identify and report potential tenancy fraud. Manage appointments effectively, planning visits geographically to maximise efficiency. Liaise with residents via telephone, letter and face-to-face appointments. About You Previous experience in housing, lettings, community housing, tenancy management. Strong communication and customer service skills. Well organised with the ability to manage your own diary and workload. Comfortable working independently across a designated patch. Good IT skills, including Outlook, SharePoint and Microsoft Word. Able to accurately gather and record information. Must live within a reasonable commuting distance of London. Additional Information Interviews will be conducted via Microsoft Teams. Onboarding and training will be office-based. This role would suit candidates with experience as a Housing Officer, Community Housing Officer, Lettings Officer, Neighbourhood Officer or Visiting Officer. To apply for the Visiting Officer position, please submit your CV for consideration.

Estates Support Officer - Part Time Pay: 13.84 per hour PAYE Job Type: Part Time Temporary (Rolling Contract) Hours: 22.5 hours per week Location: Preston The Role We are looking for an Estates Support Officer to support a busy Estates and Facilities team. You will manage maintenance requests, coordinate contractors, maintain records, and provide administrative support to help keep services running smoothly. Day-to-Day Responsibilities Manage maintenance requests through the CAFM system. Coordinate contractors and monitor jobs through to completion. Maintain accurate records, databases, and filing systems. Support planned and reactive maintenance works. Arrange inspections, testing programmes, and contractor visits. Process purchase orders, invoices, requisitions, and delivery notes. Produce reports and management information. Handle telephone and email enquiries from customers and contractors. Provide general administrative support across the Estates team. Skills & Experience Experience within an Estates, Facilities, Property, or Maintenance environment. Knowledge of planned and reactive maintenance processes. Experience using CAFM systems or similar software. Strong administration and organisational skills. Experience maintaining computerised records and filing systems. Experience processing invoices, orders, and requisitions. Good Microsoft Office skills, particularly Word and Excel. Strong communication and customer service skills. Able to work independently and as part of a team. To apply for the Estates Support Officer - Part Time position, please submit your CV for consideration.

Customer Experience Coordinator Location: Kent Contract: Temporary until April 2027 Hours: Full Time Rate: Up to 26 per hour The Opportunity We are currently recruiting for a Customer Experience Coordinator to join a Housing Association based in Kent on a temporary contract until March 2027. This role sits within the Customer Experience team and is focused on ensuring complaints are accurately logged, tracked and administered in line with the Housing Ombudsman Complaint Handling Code. Unlike a traditional complaints investigation role, this position is centred around complaint administration, compliance monitoring, inbox management and customer communication. This is an excellent opportunity for an organised and customer-focused individual with experience within social housing, complaints administration or customer services who is looking to support the delivery of an effective complaints service. Key Responsibilities Receive, acknowledge and log customer complaints accurately and within required timescales. Ensure complaints are recorded and managed in accordance with the Housing Ombudsman Complaint Handling Code. Manage a high-volume complaints inbox, ensuring all enquiries are allocated and responded to appropriately. Handle correspondence received from residents, MPs, councillors and other stakeholders. Maintain accurate records and complaint data across digital systems. Monitor complaint deadlines and support the team in meeting service KPIs and compliance requirements. Process compensation requisition forms and maintain associated records. Support the wider Customer Experience team with complaint-related administration and reporting. Use SharePoint and other digital systems to organise documentation and manage workflows. Assist with tracking complaint trends and producing management information where required. Ensure all customer interactions are handled professionally, empathetically and in line with organisational standards. About You To be successful in this role, you will have: Previous experience working within a Housing Association, Local Authority or social housing environment. Experience in complaints administration, customer service coordination or case management. An understanding of the Housing Ombudsman Complaint Handling Code. Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment. Experience managing busy inboxes and maintaining accurate records. Strong written and verbal communication skills. Confidence working with digital systems, including SharePoint and case management databases. A keen eye for detail and a commitment to maintaining compliance and service standards. The ability to work collaboratively with internal teams and external stakeholders. What's on Offer Up to 26 per hour Full-time position Temporary contract until April 2027 Opportunity to join a well-established Housing Association Supportive and collaborative working environment Valuable experience within a busy Customer Experience team

Hill & Hill Recruitment are seeking a Building Surveying Manager to work within a Local Authority based in Suffolk . Key Responsibilities You will provide professional leadership and technical expertise across the Council s housing maintenance, planned maintenance and major capital improvement programmes, ensuring works are delivered effectively and to the required standards. You will manage and lead a team of building surveyors, technical officers and other property professionals, including allocation of workloads, programming, performance management, mentoring and appraisal. You will lead project teams delivering high-value and complex maintenance, refurbishment and improvement projects, coordinating internal teams, contractors and external stakeholders. You will provide senior technical advice to housing management, senior leadership teams, elected members and other stakeholders, ensuring building-related issues are clearly communicated and appropriately managed. You will oversee the delivery of responsive repairs, planned maintenance and major capital programmes, ensuring works are properly prioritised, programmed and delivered within agreed timescales and budgets. You will undertake and oversee feasibility studies, condition surveys, cost estimates, specifications, drawings and contract documentation for repair, maintenance, refurbishment, adaptation, demolition and other building works. You will ensure appropriate statutory approvals, Building Regulations, health and safety and CDM requirements are considered and complied with throughout projects. You will lead or support significant procurement exercises, preparing detailed specifications and contract documentation, obtaining tenders and quotations and ensuring procurement is undertaken in accordance with relevant procedures. You will oversee contractors and project delivery, including chairing meetings, monitoring progress, managing costs, assessing quality and ensuring health and safety requirements and specifications are met. You will investigate and manage complex customer complaints, contractor disputes and service issues, working with relevant stakeholders to achieve appropriate resolutions and identify lessons learned. You will contribute to service improvement, policy development and strategic planning, identifying improved working practices and developing initiatives to improve customer service, efficiency and value for money. You will prepare detailed reports, business cases and technical recommendations for senior management and elected members where required. You will provide technical training and guidance to non-technical colleagues and support the development of building-related knowledge across the wider housing service. Your Experience Significant post-qualification experience working as a Building Surveyor, Senior Building Surveyor, Building Surveying Manager, Asset Manager or similar senior property professional. Strong experience managing housing maintenance, planned maintenance, capital improvement and refurbishment programmes, ideally within a Local Authority or Registered Social Landlord environment. Relevant degree-level qualification in Building Surveying, Building Services, Construction, Property or a related discipline, together with substantial professional experience. Strong knowledge of building construction, maintenance, refurbishment, repairs, defects and property condition. Detailed knowledge of relevant Building Regulations, health and safety legislation and statutory requirements affecting housing and construction projects. Experience managing and supervising technical and professional teams, including workload allocation, performance management and staff development. Proven experience managing complex and high-value building projects, from feasibility and specification through to procurement, contract management and completion. Strong experience preparing specifications, schedules of works, contract documentation, cost estimates and technical reports. Experience managing contractors and consultants, monitoring quality, cost, programme, compliance and health and safety. Good knowledge of standard forms of building contract and experience supporting procurement and contract administration. Strong understanding of risk management, quality assurance and project governance. Experience working with property databases, spreadsheets and other systems to monitor asset condition, programmes, budgets and project information. Excellent communication, presentation, negotiation and interpersonal skills, with the ability to communicate effectively with residents, tenants, contractors, consultants, senior management and elected members. Ability to analyse complex technical and customer issues and provide clear, accurate and practical professional advice. Proven ability to organise and prioritise a varied workload, delivering multiple projects within time, cost and quality requirements. A relevant management, health and safety or professional qualification such as IOSH, NEBOSH or a recognised building-related professional membership would be advantageous. Previous experience within a Local Authority, housing association or social housing environment would be highly desirable. Apply today! Hill & Hill Recruitment Specialise in Technical Property Staff across the whole of the UK and have close to 10 years experience in the sector. If you are looking for a new opportunity, please feel free to get in contact.