Temporary Accommodation Reduction Officer East London Hybrid working Rate: £26.04 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 hours per week Role Summary You will identify suitable households and match them with private rented sector properties secured through a range of housing schemes. The role will focus on preventing customers from entering temporary accommodation and helping existing households move into suitable, affordable private sector housing. What You Will Do as a Temporary Accommodation Reduction Officer Identify suitable customers and match them with available private rented sector properties. Complete thorough assessments of household needs, affordability and suitability before making offers. Consider property refusals and ensure decisions are made in accordance with statutory requirements. Prepare clear decision letters relating to property offers and the discharge of housing duties. Investigate and resolve queries relating to nominations, void periods and housing schemes. Maintain accurate customer records and ensure needs assessments remain up to date. Administer relevant housing schemes, including eligibility checks and payment arrangements. Reconcile invoices and arrange payments relating to accommodation schemes. What You Will Need as a Temporary Accommodation Reduction Officer Previous experience working in temporary accommodation, homelessness or housing options. Up-to-date knowledge of homelessness legislation, statutory guidance and relevant case law. Detailed knowledge of temporary accommodation suitability requirements. Experience assessing household needs, affordability and property suitability. The ability to draft complex correspondence and effective statutory decision letters. Strong customer service skills, including experience managing challenging or sensitive situations. The ability to negotiate effectively with customers, colleagues and external agencies. The ability to manage competing priorities and work effectively in a pressurised environment. What's on Offer £26.04 per hour. 36-hour working week. Initial three-month contract. Hybrid working arrangements. Opportunity to support a high-profile temporary accommodation reduction programme. Application Apply today or contact the consultant managing this Temporary Accommodation Reduction Project Officer vacancy to discuss the role in further detail.
15/07/2026
Contract
Temporary Accommodation Reduction Officer East London Hybrid working Rate: £26.04 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 hours per week Role Summary You will identify suitable households and match them with private rented sector properties secured through a range of housing schemes. The role will focus on preventing customers from entering temporary accommodation and helping existing households move into suitable, affordable private sector housing. What You Will Do as a Temporary Accommodation Reduction Officer Identify suitable customers and match them with available private rented sector properties. Complete thorough assessments of household needs, affordability and suitability before making offers. Consider property refusals and ensure decisions are made in accordance with statutory requirements. Prepare clear decision letters relating to property offers and the discharge of housing duties. Investigate and resolve queries relating to nominations, void periods and housing schemes. Maintain accurate customer records and ensure needs assessments remain up to date. Administer relevant housing schemes, including eligibility checks and payment arrangements. Reconcile invoices and arrange payments relating to accommodation schemes. What You Will Need as a Temporary Accommodation Reduction Officer Previous experience working in temporary accommodation, homelessness or housing options. Up-to-date knowledge of homelessness legislation, statutory guidance and relevant case law. Detailed knowledge of temporary accommodation suitability requirements. Experience assessing household needs, affordability and property suitability. The ability to draft complex correspondence and effective statutory decision letters. Strong customer service skills, including experience managing challenging or sensitive situations. The ability to negotiate effectively with customers, colleagues and external agencies. The ability to manage competing priorities and work effectively in a pressurised environment. What's on Offer £26.04 per hour. 36-hour working week. Initial three-month contract. Hybrid working arrangements. Opportunity to support a high-profile temporary accommodation reduction programme. Application Apply today or contact the consultant managing this Temporary Accommodation Reduction Project Officer vacancy to discuss the role in further detail.
Neighbourhood Officer Rate of Pay: 21.86 PAYE or 27.76 per hour Umbrella Job Type: Temporary Location: SE28 8RA, London (2 office days per week - Tuesday & Thursday) We are recruiting for an experienced Neighbourhood Officer to join a leading Housing Association on a temporary basis. This is a customer-facing role where you will take ownership of a designated neighbourhood, ensuring residents receive an excellent housing management service while driving customer satisfaction, community engagement, and neighbourhood improvements. Acting as the main point of contact for residents, you will manage tenancy-related matters, customer enquiries, estate inspections, neighbourhood plans, and community safety concerns. Working closely with internal teams and external partners, you will play a key role in creating safe, sustainable communities and maintaining high standards across your patch. Day-to-Day Responsibilities Manage customer enquiries and housing management cases, including complaints, mutual exchanges, successions, assignments, lettings, and community safety concerns. Act as the primary point of contact for residents, delivering a proactive and responsive service. Develop and deliver neighbourhood plans to improve customer satisfaction and local performance. Conduct estate, scheme, and property inspections, identifying issues and ensuring timely resolution. Monitor and manage neighbourhood risks, escalating concerns where necessary. Use customer feedback and performance data to identify trends and drive service improvements. Work with Community Safety teams and external agencies to tackle anti-social behaviour and neighbourhood issues. Support resident engagement activities, meetings, and community events. Assist with the turnaround of empty homes, including viewings and sign-ups. Support compliance programmes by helping resolve access issues for essential safety works. Work with Finance and Service Charge teams to ensure value for money for residents. Identify and support vulnerable residents, including safeguarding referrals when required. Promote digital services and self-service options to customers. Manage local budgets effectively and contribute to achieving service targets. Required Skills & Experience Previous experience in a Neighbourhood Officer, Neighbourhood Manager, Housing Officer, Tenancy Officer, or Housing Management role. Ideally gained within a Housing Association environment. Strong knowledge of tenancy and housing management. Experience dealing with complaints, customer enquiries, and neighbourhood issues. Excellent customer service and stakeholder management skills. Ability to manage a varied caseload independently and prioritise workloads effectively. Strong problem-solving, decision-making, influencing, and negotiation skills. Experience using housing management systems and performance data. Excellent written and verbal communication skills. Ability to analyse customer information, legal documents, service charges, and budgets. Understanding of safeguarding, equality, diversity, and inclusion principles. Flexible approach to occasional evening or weekend working (TOIL provided). Basic DBS check required. Driving licence not essential but would be advantageous. Travel expenses paid. Personal safety equipment provided for community visits. To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience.
15/07/2026
Seasonal
Neighbourhood Officer Rate of Pay: 21.86 PAYE or 27.76 per hour Umbrella Job Type: Temporary Location: SE28 8RA, London (2 office days per week - Tuesday & Thursday) We are recruiting for an experienced Neighbourhood Officer to join a leading Housing Association on a temporary basis. This is a customer-facing role where you will take ownership of a designated neighbourhood, ensuring residents receive an excellent housing management service while driving customer satisfaction, community engagement, and neighbourhood improvements. Acting as the main point of contact for residents, you will manage tenancy-related matters, customer enquiries, estate inspections, neighbourhood plans, and community safety concerns. Working closely with internal teams and external partners, you will play a key role in creating safe, sustainable communities and maintaining high standards across your patch. Day-to-Day Responsibilities Manage customer enquiries and housing management cases, including complaints, mutual exchanges, successions, assignments, lettings, and community safety concerns. Act as the primary point of contact for residents, delivering a proactive and responsive service. Develop and deliver neighbourhood plans to improve customer satisfaction and local performance. Conduct estate, scheme, and property inspections, identifying issues and ensuring timely resolution. Monitor and manage neighbourhood risks, escalating concerns where necessary. Use customer feedback and performance data to identify trends and drive service improvements. Work with Community Safety teams and external agencies to tackle anti-social behaviour and neighbourhood issues. Support resident engagement activities, meetings, and community events. Assist with the turnaround of empty homes, including viewings and sign-ups. Support compliance programmes by helping resolve access issues for essential safety works. Work with Finance and Service Charge teams to ensure value for money for residents. Identify and support vulnerable residents, including safeguarding referrals when required. Promote digital services and self-service options to customers. Manage local budgets effectively and contribute to achieving service targets. Required Skills & Experience Previous experience in a Neighbourhood Officer, Neighbourhood Manager, Housing Officer, Tenancy Officer, or Housing Management role. Ideally gained within a Housing Association environment. Strong knowledge of tenancy and housing management. Experience dealing with complaints, customer enquiries, and neighbourhood issues. Excellent customer service and stakeholder management skills. Ability to manage a varied caseload independently and prioritise workloads effectively. Strong problem-solving, decision-making, influencing, and negotiation skills. Experience using housing management systems and performance data. Excellent written and verbal communication skills. Ability to analyse customer information, legal documents, service charges, and budgets. Understanding of safeguarding, equality, diversity, and inclusion principles. Flexible approach to occasional evening or weekend working (TOIL provided). Basic DBS check required. Driving licence not essential but would be advantageous. Travel expenses paid. Personal safety equipment provided for community visits. To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience.
Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service. About the Role We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures. Key Responsibilities In this role, you will: Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges. Trace former tenants and negotiate realistic repayment arrangements. Monitor caseload performance and produce monthly recovery information. Work with internal teams and external agencies to support successful recovery outcomes. Use housing management and corporate systems accurately and confidently. About You We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement. At least 2 years' recent experience in social housing income recovery. Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges. Good knowledge of welfare benefits, Universal Credit and income recovery procedures. Strong communication skills and the ability to work sensitively with vulnerable or distressed customers. Confident in managing your own workload, meeting deadlines, and working with minimal supervision. Proficient ICT skills, including experience using housing or corporate systems. Why Apply? Immediate temporary opportunity within a busy housing service. Competitive umbrella rate of £22.84 per hour. Opportunity to make a direct impact on income recovery and service performance. Three-month assignment with potential for extension based on performance. Compliance Requirements Appointment is subject to a satisfactory Enhanced DBS disclosure. Willingness to complete mandatory Right to Work checks as part of the pre-screening process. Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
15/07/2026
Contract
Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service. About the Role We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures. Key Responsibilities In this role, you will: Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges. Trace former tenants and negotiate realistic repayment arrangements. Monitor caseload performance and produce monthly recovery information. Work with internal teams and external agencies to support successful recovery outcomes. Use housing management and corporate systems accurately and confidently. About You We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement. At least 2 years' recent experience in social housing income recovery. Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges. Good knowledge of welfare benefits, Universal Credit and income recovery procedures. Strong communication skills and the ability to work sensitively with vulnerable or distressed customers. Confident in managing your own workload, meeting deadlines, and working with minimal supervision. Proficient ICT skills, including experience using housing or corporate systems. Why Apply? Immediate temporary opportunity within a busy housing service. Competitive umbrella rate of £22.84 per hour. Opportunity to make a direct impact on income recovery and service performance. Three-month assignment with potential for extension based on performance. Compliance Requirements Appointment is subject to a satisfactory Enhanced DBS disclosure. Willingness to complete mandatory Right to Work checks as part of the pre-screening process. Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Senior Block Property Manager We are seeking an experienced and dedicated Senior Block Property Manager to join a highly regarded block property management firm based in North-West London. Managing a portfolio of blocks, encompassing around 600 units, the successful candidate will be responsible for providing a seamless management service to clients and residents. Key Responsibilities: Property Inspections: Conduct regular inspections, prepare detailed reports, and oversee maintenance and repair work. Budget Management: Prepare and manage budgets, oversee service charge collections, and maintain accurate client accounts, including regular financial reporting. Insurance: Manage building and Directors & Officers insurance policies, ensuring appropriate coverage and handling claims as needed. Meetings: Organise and attend AGMs, EGMs, Directors and Residents meetings, including preparation and distribution of minutes. Administrative Duties: Handle all correspondence and ensure timely communication with residents and stakeholders. Lease Compliance: Address breaches of lease agreements, liaising with legal advisors as necessary. Contractor Management: Select, appoint, and supervise contractors, ensuring work is completed to a high standard and within budget. Complaints Handling: Resolve resident complaints efficiently, maintaining a high standard of customer service. Section 20 Processes: Manage major works, ensuring compliance with Section 20 procedures. Qualifications and Skills: At least 3 years of experience in block property management, with a proven ability to manage similar-sized portfolios. Strong understanding of property management principles, legislation, and best practices. Excellent written and verbal communication skills, with attention to detail. Organisational and time-management skills, with the ability to handle multiple priorities. A proactive and resourceful approach to problem-solving. Proficiency in property management software (e.g., Qube) and Microsoft Office Suite. What We Offer: Competitive salary between £45k - £55k per annum. Opportunity to work with a well-established and supportive team. A varied and challenging role in a professional environment. If you are a skilled and motivated property manager looking for your next career opportunity, we d love to hear from you!
14/07/2026
Full time
Senior Block Property Manager We are seeking an experienced and dedicated Senior Block Property Manager to join a highly regarded block property management firm based in North-West London. Managing a portfolio of blocks, encompassing around 600 units, the successful candidate will be responsible for providing a seamless management service to clients and residents. Key Responsibilities: Property Inspections: Conduct regular inspections, prepare detailed reports, and oversee maintenance and repair work. Budget Management: Prepare and manage budgets, oversee service charge collections, and maintain accurate client accounts, including regular financial reporting. Insurance: Manage building and Directors & Officers insurance policies, ensuring appropriate coverage and handling claims as needed. Meetings: Organise and attend AGMs, EGMs, Directors and Residents meetings, including preparation and distribution of minutes. Administrative Duties: Handle all correspondence and ensure timely communication with residents and stakeholders. Lease Compliance: Address breaches of lease agreements, liaising with legal advisors as necessary. Contractor Management: Select, appoint, and supervise contractors, ensuring work is completed to a high standard and within budget. Complaints Handling: Resolve resident complaints efficiently, maintaining a high standard of customer service. Section 20 Processes: Manage major works, ensuring compliance with Section 20 procedures. Qualifications and Skills: At least 3 years of experience in block property management, with a proven ability to manage similar-sized portfolios. Strong understanding of property management principles, legislation, and best practices. Excellent written and verbal communication skills, with attention to detail. Organisational and time-management skills, with the ability to handle multiple priorities. A proactive and resourceful approach to problem-solving. Proficiency in property management software (e.g., Qube) and Microsoft Office Suite. What We Offer: Competitive salary between £45k - £55k per annum. Opportunity to work with a well-established and supportive team. A varied and challenging role in a professional environment. If you are a skilled and motivated property manager looking for your next career opportunity, we d love to hear from you!
Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time Permanent Salary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. Experience within housing management, leasehold management, tenancy management or neighbourhood services. Proven debt management and arrears recovery experience. Knowledge of leasehold services and homeownership products. Excellent communication, negotiation and influencing sk
14/07/2026
Full time
Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time Permanent Salary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. Experience within housing management, leasehold management, tenancy management or neighbourhood services. Proven debt management and arrears recovery experience. Knowledge of leasehold services and homeownership products. Excellent communication, negotiation and influencing sk
Michael Page Property and Construction
Sale, Cheshire
The Leaseholder Officer will oversee and manage all matters related to leasehold properties, ensuring compliance with regulations and effective communication with leaseholders. This temporary role in Manchester offers an excellent opportunity to contribute to the not-for-profit sector within the property department. Client Details This organisation operates in the not-for-profit industry and is dedicated to providing quality housing solutions. With a strong presence in Manchester, it is a small-sized entity focused on delivering excellent service to its customers while maintaining high standards in property management. Description Manage leaseholder accounts, including service charges and ground rents. Ensure compliance with lease agreements and relevant legislation. Act as the main point of contact for leaseholders, addressing queries and concerns effectively. Prepare and distribute service charge statements and related documentation. Coordinate maintenance and repair works with contractors and leaseholders. Investigate and resolve disputes or complaints in a timely manner. Maintain accurate records of leasehold properties and agreements. Collaborate with internal teams to ensure smooth property operations. Profile A successful Leaseholder Officer should have: Relevant experience in property management or leasehold services. Strong knowledge of lease agreements and property legislation. Excellent organisational and communication skills. The ability to handle queries and resolve issues professionally. Proficiency in maintaining accurate records and documentation. A proactive approach to collaborating with internal and external stakeholders. Job Offer Competitive hourly rate between £19.00 and £22.00. Opportunity to work in the not-for-profit sector in Manchester. Temporary position offering valuable experience within the property department. A supportive and professional work environment. If you are ready to make a meaningful impact as a Leaseholder Officer, we encourage you to apply today!
14/07/2026
Seasonal
The Leaseholder Officer will oversee and manage all matters related to leasehold properties, ensuring compliance with regulations and effective communication with leaseholders. This temporary role in Manchester offers an excellent opportunity to contribute to the not-for-profit sector within the property department. Client Details This organisation operates in the not-for-profit industry and is dedicated to providing quality housing solutions. With a strong presence in Manchester, it is a small-sized entity focused on delivering excellent service to its customers while maintaining high standards in property management. Description Manage leaseholder accounts, including service charges and ground rents. Ensure compliance with lease agreements and relevant legislation. Act as the main point of contact for leaseholders, addressing queries and concerns effectively. Prepare and distribute service charge statements and related documentation. Coordinate maintenance and repair works with contractors and leaseholders. Investigate and resolve disputes or complaints in a timely manner. Maintain accurate records of leasehold properties and agreements. Collaborate with internal teams to ensure smooth property operations. Profile A successful Leaseholder Officer should have: Relevant experience in property management or leasehold services. Strong knowledge of lease agreements and property legislation. Excellent organisational and communication skills. The ability to handle queries and resolve issues professionally. Proficiency in maintaining accurate records and documentation. A proactive approach to collaborating with internal and external stakeholders. Job Offer Competitive hourly rate between £19.00 and £22.00. Opportunity to work in the not-for-profit sector in Manchester. Temporary position offering valuable experience within the property department. A supportive and professional work environment. If you are ready to make a meaningful impact as a Leaseholder Officer, we encourage you to apply today!
Join Our Team as a Contingency Housing Officer Supervisor! Location: Field based across North West England Pay : 17.01 per hour Hours: Monday to Friday 7:00 to 17:00 - 50 hours per week Contract Type: Temporary Industry: Public Services Are you passionate about making a difference in your community? Do you have a knack for leadership and a heart for helping those in need? If so, we have an exciting opportunity for you to shine as a Contingency Housing Officer Supervisor in North West What We're Looking For: We are seeking a dynamic and dedicated individual who is ready to take charge and lead a team in providing essential housing services. This role is pivotal in ensuring that our contingency housing programmes run smoothly and effectively, helping those who need it most. Key Responsibilities: Supervise and Support: Lead a team of housing officers, providing guidance and support to ensure high-quality service delivery. Engage with Stakeholders: Build strong relationships with clients, community organisations, and other stakeholders to foster a collaborative approach to housing solutions. Monitor Performance: Oversee the performance of housing officers, ensuring compliance with policies and procedures while identifying areas for improvement. Crisis Management: Respond to housing emergencies and assist in the development of contingency plans to support vulnerable populations. Data Management: Maintain accurate records and reports to track progress and outcomes of housing initiatives. What You Bring to the Table: Previous experience in housing services or a related field, with a strong understanding of public service policies. Proven leadership skills and the ability to motivate a team. Excellent communication and interpersonal skills. A proactive approach to problem-solving and crisis management. A passion for supporting individuals and families in need. Why Join Us? Make a Difference: Your work will have a direct impact on the lives of individuals and families facing housing challenges. Supportive Environment: Join a team that values collaboration, innovation, and community engagement. Professional Development: Opportunities for training and growth to help you excel in your career. Competitive Pay: We offer a competitive salary that reflects your skills and experience. Ready to Make an Impact? If you're enthusiastic about supporting your community and have the leadership skills we're looking for, we want to hear from you! We are an equal opportunity employer and welcome applications from all qualified individuals. Feel free to adjust the closing date or any other details as necessary! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
13/07/2026
Seasonal
Join Our Team as a Contingency Housing Officer Supervisor! Location: Field based across North West England Pay : 17.01 per hour Hours: Monday to Friday 7:00 to 17:00 - 50 hours per week Contract Type: Temporary Industry: Public Services Are you passionate about making a difference in your community? Do you have a knack for leadership and a heart for helping those in need? If so, we have an exciting opportunity for you to shine as a Contingency Housing Officer Supervisor in North West What We're Looking For: We are seeking a dynamic and dedicated individual who is ready to take charge and lead a team in providing essential housing services. This role is pivotal in ensuring that our contingency housing programmes run smoothly and effectively, helping those who need it most. Key Responsibilities: Supervise and Support: Lead a team of housing officers, providing guidance and support to ensure high-quality service delivery. Engage with Stakeholders: Build strong relationships with clients, community organisations, and other stakeholders to foster a collaborative approach to housing solutions. Monitor Performance: Oversee the performance of housing officers, ensuring compliance with policies and procedures while identifying areas for improvement. Crisis Management: Respond to housing emergencies and assist in the development of contingency plans to support vulnerable populations. Data Management: Maintain accurate records and reports to track progress and outcomes of housing initiatives. What You Bring to the Table: Previous experience in housing services or a related field, with a strong understanding of public service policies. Proven leadership skills and the ability to motivate a team. Excellent communication and interpersonal skills. A proactive approach to problem-solving and crisis management. A passion for supporting individuals and families in need. Why Join Us? Make a Difference: Your work will have a direct impact on the lives of individuals and families facing housing challenges. Supportive Environment: Join a team that values collaboration, innovation, and community engagement. Professional Development: Opportunities for training and growth to help you excel in your career. Competitive Pay: We offer a competitive salary that reflects your skills and experience. Ready to Make an Impact? If you're enthusiastic about supporting your community and have the leadership skills we're looking for, we want to hear from you! We are an equal opportunity employer and welcome applications from all qualified individuals. Feel free to adjust the closing date or any other details as necessary! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We're working with a well-established Housing Association in Greater Manchester seeking an experienced professional to join their Leasehold & Private Rent team on a temporary basis . This is an excellent opportunity to secure an immediate start, benefit from weekly pay , gain experience with a respected housing provider and enjoy the flexibility of contract work, with the potential for extension. You'll be responsible for managing a portfolio of leasehold and private rented properties, ensuring excellent customer service while maintaining compliance with leasehold legislation, service charge requirements and property management standards. Key responsibilities of a Leasehold Officer include: Managing leasehold and private rented schemes and providing a high-quality customer-focused service. Setting and monitoring service charge budgets and managing expenditure. Leading on Section 20 consultation processes. Managing repairs, insurance claims and sinking funds. Conducting regular scheme, health & safety and property inspections. Managing void properties, coordinating lettings agents and overseeing void works. Managing tenancy matters, repairs and contractor performance. Producing accurate reports and maintaining housing management systems. Processing Right to Buy, Right to Acquire, lease extensions, staircasing and assignments. Liaising with solicitors, contractors, internal departments and external stakeholders. Ensuring compliance with legislation, financial regulations and organisational policies. We're looking for someone who has: Previous experience within a Leasehold Officer, Property Manager, Housing Officer or Neighbourhood Officer role. Experience managing leasehold properties, service charges and Section 20 consultations. Knowledge of Right to Buy, Right to Acquire or Shared Ownership processes. Strong customer service and stakeholder management skills. Experience managing contractors, repairs and property inspections. Excellent organisational and administrative skills. A full UK driving licence with access to a vehicle for business use. Why Apply? Weekly pay. Competitive hourly rate. Dedicated recruitment consultant throughout your assignment. Opportunity to work with a respected Housing Association. Immediate start available. Potential for contract extension. Valuable experience within a busy and supportive housing team. If you're an experienced housing professional looking for your next temporary opportunity, we'd love to hear from you. Apply today or contact us for more information. Please apply or contact (url removed)
10/07/2026
Contract
We're working with a well-established Housing Association in Greater Manchester seeking an experienced professional to join their Leasehold & Private Rent team on a temporary basis . This is an excellent opportunity to secure an immediate start, benefit from weekly pay , gain experience with a respected housing provider and enjoy the flexibility of contract work, with the potential for extension. You'll be responsible for managing a portfolio of leasehold and private rented properties, ensuring excellent customer service while maintaining compliance with leasehold legislation, service charge requirements and property management standards. Key responsibilities of a Leasehold Officer include: Managing leasehold and private rented schemes and providing a high-quality customer-focused service. Setting and monitoring service charge budgets and managing expenditure. Leading on Section 20 consultation processes. Managing repairs, insurance claims and sinking funds. Conducting regular scheme, health & safety and property inspections. Managing void properties, coordinating lettings agents and overseeing void works. Managing tenancy matters, repairs and contractor performance. Producing accurate reports and maintaining housing management systems. Processing Right to Buy, Right to Acquire, lease extensions, staircasing and assignments. Liaising with solicitors, contractors, internal departments and external stakeholders. Ensuring compliance with legislation, financial regulations and organisational policies. We're looking for someone who has: Previous experience within a Leasehold Officer, Property Manager, Housing Officer or Neighbourhood Officer role. Experience managing leasehold properties, service charges and Section 20 consultations. Knowledge of Right to Buy, Right to Acquire or Shared Ownership processes. Strong customer service and stakeholder management skills. Experience managing contractors, repairs and property inspections. Excellent organisational and administrative skills. A full UK driving licence with access to a vehicle for business use. Why Apply? Weekly pay. Competitive hourly rate. Dedicated recruitment consultant throughout your assignment. Opportunity to work with a respected Housing Association. Immediate start available. Potential for contract extension. Valuable experience within a busy and supportive housing team. If you're an experienced housing professional looking for your next temporary opportunity, we'd love to hear from you. Apply today or contact us for more information. Please apply or contact (url removed)
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella
09/07/2026
Seasonal
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella
Service Charge Officer - S20 Temp 3 months initially 22 PAYE plus holiday Canning Town Area - 3 days in the office 2 days working from home Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts. You will also: Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery. Provide an objective and effective income recovery service. Sensitive to resident needs, be the first and main contact for service charges. Appropriately refer complex casework Assist with the preparation of papers for court and tribunals Ensure arrears recommendations are actioned Ensure timely completion of benefit claims and assist with verification Identify at-risk residents and ensure that they are provided with appropriate support and advice Maximise recovery of former tenant, parking, sundry and other homeowner debts Meet with residents on-line, in the office, and in their homes Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
09/07/2026
Seasonal
Service Charge Officer - S20 Temp 3 months initially 22 PAYE plus holiday Canning Town Area - 3 days in the office 2 days working from home Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts. You will also: Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery. Provide an objective and effective income recovery service. Sensitive to resident needs, be the first and main contact for service charges. Appropriately refer complex casework Assist with the preparation of papers for court and tribunals Ensure arrears recommendations are actioned Ensure timely completion of benefit claims and assist with verification Identify at-risk residents and ensure that they are provided with appropriate support and advice Maximise recovery of former tenant, parking, sundry and other homeowner debts Meet with residents on-line, in the office, and in their homes Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Leaseholder Officer will oversee and manage all matters related to leasehold properties, ensuring compliance with regulations and effective communication with leaseholders. This temporary role in Manchester offers an excellent opportunity to contribute to the not-for-profit sector within the property department. Client Details This organisation operates in the not-for-profit industry and is dedicated to providing quality housing solutions. With a strong presence in Manchester, it is a small-sized entity focused on delivering excellent service to its customers while maintaining high standards in property management. Description Manage leaseholder accounts, including service charges and ground rents. Ensure compliance with lease agreements and relevant legislation. Act as the main point of contact for leaseholders, addressing queries and concerns effectively. Prepare and distribute service charge statements and related documentation. Coordinate maintenance and repair works with contractors and leaseholders. Investigate and resolve disputes or complaints in a timely manner. Maintain accurate records of leasehold properties and agreements. Collaborate with internal teams to ensure smooth property operations. Profile A successful Leaseholder Officer should have: Relevant experience in property management or leasehold services. Strong knowledge of lease agreements and property legislation. Excellent organisational and communication skills. The ability to handle queries and resolve issues professionally. Proficiency in maintaining accurate records and documentation. A proactive approach to collaborating with internal and external stakeholders. Job Offer Competitive hourly rate between 19.00 and 22.00. Opportunity to work in the not-for-profit sector in Manchester. Temporary position offering valuable experience within the property department. A supportive and professional work environment. If you are ready to make a meaningful impact as a Leaseholder Officer, we encourage you to apply today!
07/07/2026
Seasonal
The Leaseholder Officer will oversee and manage all matters related to leasehold properties, ensuring compliance with regulations and effective communication with leaseholders. This temporary role in Manchester offers an excellent opportunity to contribute to the not-for-profit sector within the property department. Client Details This organisation operates in the not-for-profit industry and is dedicated to providing quality housing solutions. With a strong presence in Manchester, it is a small-sized entity focused on delivering excellent service to its customers while maintaining high standards in property management. Description Manage leaseholder accounts, including service charges and ground rents. Ensure compliance with lease agreements and relevant legislation. Act as the main point of contact for leaseholders, addressing queries and concerns effectively. Prepare and distribute service charge statements and related documentation. Coordinate maintenance and repair works with contractors and leaseholders. Investigate and resolve disputes or complaints in a timely manner. Maintain accurate records of leasehold properties and agreements. Collaborate with internal teams to ensure smooth property operations. Profile A successful Leaseholder Officer should have: Relevant experience in property management or leasehold services. Strong knowledge of lease agreements and property legislation. Excellent organisational and communication skills. The ability to handle queries and resolve issues professionally. Proficiency in maintaining accurate records and documentation. A proactive approach to collaborating with internal and external stakeholders. Job Offer Competitive hourly rate between 19.00 and 22.00. Opportunity to work in the not-for-profit sector in Manchester. Temporary position offering valuable experience within the property department. A supportive and professional work environment. If you are ready to make a meaningful impact as a Leaseholder Officer, we encourage you to apply today!
Belmont Recruitment are currently looking for an experienced Leasehold Officer to join a Housing Association on an ongoing temporary contract. This is a full-time role working 35 hours per week, Monday to Friday. Key Responsibilities Manage a portfolio of leasehold and privately rented properties. Build positive relationships with leaseholders, shared owners and private tenants. Set and manage service charge budgets and monitor expenditure. Coordinate repairs, maintenance and insurance claims. Carry out regular property and scheme inspections, including health and safety checks. Manage void properties, oversee refurbishment works and liaise with letting agents. Support the management of tenancies, sign-ups and property terminations. Process Right to Buy, Right to Acquire and Shared Ownership applications. Manage lease extensions, staircasing, assignments and other home ownership transactions. Deliver Section 20 consultation processes for major works. Maintain accurate records and produce reports using housing management systems. About You We're looking for someone who has: Experience working within housing, leasehold or residential property management. Knowledge of leasehold legislation, service charges and home ownership processes. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied workload. Experience of managing budgets and coordinating contractors. Please apply with an up to date CV ASAP if this role would be of interest to you!
06/07/2026
Contract
Belmont Recruitment are currently looking for an experienced Leasehold Officer to join a Housing Association on an ongoing temporary contract. This is a full-time role working 35 hours per week, Monday to Friday. Key Responsibilities Manage a portfolio of leasehold and privately rented properties. Build positive relationships with leaseholders, shared owners and private tenants. Set and manage service charge budgets and monitor expenditure. Coordinate repairs, maintenance and insurance claims. Carry out regular property and scheme inspections, including health and safety checks. Manage void properties, oversee refurbishment works and liaise with letting agents. Support the management of tenancies, sign-ups and property terminations. Process Right to Buy, Right to Acquire and Shared Ownership applications. Manage lease extensions, staircasing, assignments and other home ownership transactions. Deliver Section 20 consultation processes for major works. Maintain accurate records and produce reports using housing management systems. About You We're looking for someone who has: Experience working within housing, leasehold or residential property management. Knowledge of leasehold legislation, service charges and home ownership processes. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied workload. Experience of managing budgets and coordinating contractors. Please apply with an up to date CV ASAP if this role would be of interest to you!
The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.
03/07/2026
Contract
The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.
Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
01/07/2026
Full time
Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Homeowner Services Officer - £36,986 - Eastleigh This is a Full Time, Permanent vacancy . Your new role Homeowner Services Officer Permanent, Eastleigh. Manage leasehold/shared ownership homes, service charges & customer support. Driving licence required.
30/06/2026
Full time
Homeowner Services Officer - £36,986 - Eastleigh This is a Full Time, Permanent vacancy . Your new role Homeowner Services Officer Permanent, Eastleigh. Manage leasehold/shared ownership homes, service charges & customer support. Driving licence required.
Leasehold Officer Location - Eastleigh Salary - 36,986 per annum 37 Hours per week - (Monday - Friday) Hybrid position with 3 days office based in Eastleigh Permanent position Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Leasehold Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Leasehold Officer: Your main purpose as a Leasehold Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
30/06/2026
Full time
Leasehold Officer Location - Eastleigh Salary - 36,986 per annum 37 Hours per week - (Monday - Friday) Hybrid position with 3 days office based in Eastleigh Permanent position Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Leasehold Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Leasehold Officer: Your main purpose as a Leasehold Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
24/06/2026
Contract
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Architectural Technician A regional house builder have a requirement for an Architectural Technician to join their Design & Technical team based in Merseyside. Reporting to the Technical Director you will assist with the appointment of and liaison with external consultants; produce AutoCAD house type and working drawings and support the Design and Planning Manager with the management of the business's standard house type portfolio and the developments of standard Part L specification Within this role you will develop and maintain good working relationships with consultants, subcontractors and material supply chains ensuring communication is effective and prompt where needed. Duties and responsibilities: Role Responsibilities Preparation of drawn information, and collation of consultant information, suitable for obtaining all relevant permissions including planning, building control and building warranty, and for construction purposes Check external consultants' drawings, documents and reports. Ensure all designs are economical, in line with site start budget allowances, and produced in accordance with development programme timescales Produce AutoCAD house type and working drawings. Produce AutoCAD planning layouts and all associated drawings and visualisations. Preparation and collation of planning applications, including applications for discharge of details reserved by planning conditions. Preparation and collation of Building Regulations and NHBC Applications. Liaise with necessary council officers, statutory authorities and NHBC to obtain approvals. Liaise with solicitors on the preparation of legal drawings and documents. Produce tender drawing packs liaising with commercial staff on any queries. Produce construction drawing packs liaising with suppliers, subcontractors, and internal staff on any queries. Manage budgets and payments. Ensure information for management company procurement is done in line with programme and accurate. Attend monthly development team meetings and contribute proactively to discussions on development performance. Ensure technical matters are discussed with cost and programme delivery being key considerations. Attend site weekly and liaise with the construction and commercial staff to review and remedy technical queries. Skills and experience required: Architectural degree. Minimum 3 years' experience working in a technical role at a reputable housebuilder. Strong understanding of UK Building Regulations and NHBC standards. Commercial awareness and analytical ability. Proficient in Microsoft Office and AutoCAD What's on offer? Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of company benefits If you are interested in the Architectural Technical role and would like to join a reputable housebuilder who deliver quality homes and excellent customer service, please contact Deena at Fawkes & Reece on (phone number removed) or apply via the link.
22/06/2026
Full time
Architectural Technician A regional house builder have a requirement for an Architectural Technician to join their Design & Technical team based in Merseyside. Reporting to the Technical Director you will assist with the appointment of and liaison with external consultants; produce AutoCAD house type and working drawings and support the Design and Planning Manager with the management of the business's standard house type portfolio and the developments of standard Part L specification Within this role you will develop and maintain good working relationships with consultants, subcontractors and material supply chains ensuring communication is effective and prompt where needed. Duties and responsibilities: Role Responsibilities Preparation of drawn information, and collation of consultant information, suitable for obtaining all relevant permissions including planning, building control and building warranty, and for construction purposes Check external consultants' drawings, documents and reports. Ensure all designs are economical, in line with site start budget allowances, and produced in accordance with development programme timescales Produce AutoCAD house type and working drawings. Produce AutoCAD planning layouts and all associated drawings and visualisations. Preparation and collation of planning applications, including applications for discharge of details reserved by planning conditions. Preparation and collation of Building Regulations and NHBC Applications. Liaise with necessary council officers, statutory authorities and NHBC to obtain approvals. Liaise with solicitors on the preparation of legal drawings and documents. Produce tender drawing packs liaising with commercial staff on any queries. Produce construction drawing packs liaising with suppliers, subcontractors, and internal staff on any queries. Manage budgets and payments. Ensure information for management company procurement is done in line with programme and accurate. Attend monthly development team meetings and contribute proactively to discussions on development performance. Ensure technical matters are discussed with cost and programme delivery being key considerations. Attend site weekly and liaise with the construction and commercial staff to review and remedy technical queries. Skills and experience required: Architectural degree. Minimum 3 years' experience working in a technical role at a reputable housebuilder. Strong understanding of UK Building Regulations and NHBC standards. Commercial awareness and analytical ability. Proficient in Microsoft Office and AutoCAD What's on offer? Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of company benefits If you are interested in the Architectural Technical role and would like to join a reputable housebuilder who deliver quality homes and excellent customer service, please contact Deena at Fawkes & Reece on (phone number removed) or apply via the link.
