Property Manager £28,000- £32,000- Southwest London (multi-office coverage) in office. The Role Do you have a proven track record in property management and the confidence to handle complex landlord and tenant situations? Are you experienced in coordinating maintenance, managing compliance, and driving results within a busy property portfolio? If so, we have an exciting opportunity for you. As a Property Manager at Samuel Estates, you will manage a portfolio of residential properties, working closely with your pod team to deliver a seamless service. You will be the main point of contact for landlords, tenants and contractors, ensuring properties are well maintained, tenancies run smoothly and compliance is always up to date. This is a fantastic opportunity to grow your career in a supportive environment with clear pathways to leadership roles. This is a full-time role working 9:30am 6:00pm (Monday to Friday) and 1 Saturday every 6 weeks. Take the next step in your property management career with a team that celebrates success and supports your development apply now and make an impact with Samuel Estates! Key Responsibilities: Handle day-to-day communications with landlords and tenants. Lead tenancy renewals, including negotiating rent reviews and new terms. Monitor rent arrears and escalate issues when needed. Coordinate maintenance and contractor work through Fixflo. Conduct routine inspections and pre-let visits. Maintain accurate compliance documentation alongside your pod. Support the Senior Property Manager with complex or escalated matters. Help achieve pod KPIs in arrears, renewals, compliance, and service levels. The Company Samuel Estates is one of London s leading independent estate agencies providing a range of property lettings, management and sales services. We are the winner of many local awards. We are proud to be fully licensed and regulated members of both ARLA & the NAEA Properymark. Samuel Estates is built on a relationship of trust, integrity and total commitment to a genuine, personal customer service. The Benefits Access to a pool car. 20 days holiday + Bank Holidays. 1 Saturday every 6 weeks (on rotation). Company mobile phone. Company pension scheme. The Person 1 3 years property management experience. Knowledge of property legislation and compliance standards. Strong organisational and multitasking skills. Professional communication and negotiation abilities. A customer-focused mindset with problem-solving skills. Competence in MS Office and property management systems (Fixflo, QUBE desirable). A full, clean driving licence.
12/03/2026
Full time
Property Manager £28,000- £32,000- Southwest London (multi-office coverage) in office. The Role Do you have a proven track record in property management and the confidence to handle complex landlord and tenant situations? Are you experienced in coordinating maintenance, managing compliance, and driving results within a busy property portfolio? If so, we have an exciting opportunity for you. As a Property Manager at Samuel Estates, you will manage a portfolio of residential properties, working closely with your pod team to deliver a seamless service. You will be the main point of contact for landlords, tenants and contractors, ensuring properties are well maintained, tenancies run smoothly and compliance is always up to date. This is a fantastic opportunity to grow your career in a supportive environment with clear pathways to leadership roles. This is a full-time role working 9:30am 6:00pm (Monday to Friday) and 1 Saturday every 6 weeks. Take the next step in your property management career with a team that celebrates success and supports your development apply now and make an impact with Samuel Estates! Key Responsibilities: Handle day-to-day communications with landlords and tenants. Lead tenancy renewals, including negotiating rent reviews and new terms. Monitor rent arrears and escalate issues when needed. Coordinate maintenance and contractor work through Fixflo. Conduct routine inspections and pre-let visits. Maintain accurate compliance documentation alongside your pod. Support the Senior Property Manager with complex or escalated matters. Help achieve pod KPIs in arrears, renewals, compliance, and service levels. The Company Samuel Estates is one of London s leading independent estate agencies providing a range of property lettings, management and sales services. We are the winner of many local awards. We are proud to be fully licensed and regulated members of both ARLA & the NAEA Properymark. Samuel Estates is built on a relationship of trust, integrity and total commitment to a genuine, personal customer service. The Benefits Access to a pool car. 20 days holiday + Bank Holidays. 1 Saturday every 6 weeks (on rotation). Company mobile phone. Company pension scheme. The Person 1 3 years property management experience. Knowledge of property legislation and compliance standards. Strong organisational and multitasking skills. Professional communication and negotiation abilities. A customer-focused mindset with problem-solving skills. Competence in MS Office and property management systems (Fixflo, QUBE desirable). A full, clean driving licence.
Key Responsibilities People Management Lead and manage a competent, motivated and ambitious team comprising two managers and a total staff of 15+ Build relationships and take care of team wellbeing and development, ensuring every team member knows their value Assist in recruiting new team members as and when required Alongside the Facilities Manager, manage the defects and snagging processes with the Developer Build relationships with senior team members, investors, stakeholders, and clients across the business Attend regular Operations and Leasing team meetings to ensure full awareness of all move-in/move-out forecasts and maintain strong inter-company communications Customer Experience Take full ownership of the resident experience with a focus on customer service, turning residents into brand ambassadors Deal with complaints with empathy, and praise with modesty Deliver an exceptional resident experience in line with company Standard Operating Procedures Manage resident tenancies, including ASTs, move-in and move-out processes, renewals and everything in between Operational & Compliance Autonomously manage the entire estate, including residential and commercial elements Ensure full operational knowledge of apartment and communal area systems Work with main contractors and Employer's Agent to ensure snagging and defect management is dealt with in a timely manner Coordinate all move-ins with the leasing team, night concierge and third-party service providers to ensure apartments are ready and welcome packs are in place Be part of the on-call rota as and when required Be flexible and hands-on - get stuck in to manage the site in the best possible way Support the Facilities Manager in monitoring and procuring stock for soft FM services economically and competitively Support the Facilities Manager in maintaining all health and safety policies and risk assessments Manage the property management system, including preparing and presenting reports Manage bank accounts and payments - both resident and supplier - including debt management Keep up to date with changes in technology, processes and industry standards Offer suggestions to improve operational performance Commercial Manage the wider estate, including commercial tenants Work alongside the accounts team to ensure payments are received on time Work in conjunction with the estates management team for the smooth running of the estate Establish positive working relationships with the wider estate community Support the Leasing Manager with touring and leasing to optimise occupancy and revenue The General Manager will also be expected to extend their duties to other tasks commensurate with the role. Who We're Looking For We're looking for a talented, committed and flexible manager who can lead from the front. The ideal candidate will be educated to degree level and will draw on their operational management experience to lead a team, drive revenue, and deliver an unforgettable living experience for residents. This is a significant role with considerable responsibility and unlimited potential for career growth. We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail.
09/03/2026
Full time
Key Responsibilities People Management Lead and manage a competent, motivated and ambitious team comprising two managers and a total staff of 15+ Build relationships and take care of team wellbeing and development, ensuring every team member knows their value Assist in recruiting new team members as and when required Alongside the Facilities Manager, manage the defects and snagging processes with the Developer Build relationships with senior team members, investors, stakeholders, and clients across the business Attend regular Operations and Leasing team meetings to ensure full awareness of all move-in/move-out forecasts and maintain strong inter-company communications Customer Experience Take full ownership of the resident experience with a focus on customer service, turning residents into brand ambassadors Deal with complaints with empathy, and praise with modesty Deliver an exceptional resident experience in line with company Standard Operating Procedures Manage resident tenancies, including ASTs, move-in and move-out processes, renewals and everything in between Operational & Compliance Autonomously manage the entire estate, including residential and commercial elements Ensure full operational knowledge of apartment and communal area systems Work with main contractors and Employer's Agent to ensure snagging and defect management is dealt with in a timely manner Coordinate all move-ins with the leasing team, night concierge and third-party service providers to ensure apartments are ready and welcome packs are in place Be part of the on-call rota as and when required Be flexible and hands-on - get stuck in to manage the site in the best possible way Support the Facilities Manager in monitoring and procuring stock for soft FM services economically and competitively Support the Facilities Manager in maintaining all health and safety policies and risk assessments Manage the property management system, including preparing and presenting reports Manage bank accounts and payments - both resident and supplier - including debt management Keep up to date with changes in technology, processes and industry standards Offer suggestions to improve operational performance Commercial Manage the wider estate, including commercial tenants Work alongside the accounts team to ensure payments are received on time Work in conjunction with the estates management team for the smooth running of the estate Establish positive working relationships with the wider estate community Support the Leasing Manager with touring and leasing to optimise occupancy and revenue The General Manager will also be expected to extend their duties to other tasks commensurate with the role. Who We're Looking For We're looking for a talented, committed and flexible manager who can lead from the front. The ideal candidate will be educated to degree level and will draw on their operational management experience to lead a team, drive revenue, and deliver an unforgettable living experience for residents. This is a significant role with considerable responsibility and unlimited potential for career growth. We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail.
Job Title: Contract Manager (Passive Fire) Location: Reading / M4 (Will involve travel) Salary: Competitive + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties: Full P&L responsibility of projects from receipt of order to final account stage Producing project site files, incorporating all relevant site documentation Application of project programme timescales, building the programme of works for production Assessment of all sub-contractor H&S documentation, including client employed contractors Preparation and collation of Principal Contractor H&S documentation External Stakeholder Management - Client site progress meetings with property team and project Interested parties, safety consultants, designers, local authority, or property tenants Internal Stakeholder Management - Weekly labour and production review meetings reporting to the board and preparing senior management reports for weekly client SMT updates Cost Management, working alongside the assigned QS, monitoring the project lifecycle cost, engaging with the buyer to achieve cost effective materials and sub-contract teams Scope Change Management, ensuring any additional works requested are costed, submitted for approval by the QS before being undertaken onsite Qualifications / Certs SMSTS CSCS First Aid Asbestos Awareness Passive Fire Accreditation Social Housing experience Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Car allowance 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
03/03/2026
Full time
Job Title: Contract Manager (Passive Fire) Location: Reading / M4 (Will involve travel) Salary: Competitive + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties: Full P&L responsibility of projects from receipt of order to final account stage Producing project site files, incorporating all relevant site documentation Application of project programme timescales, building the programme of works for production Assessment of all sub-contractor H&S documentation, including client employed contractors Preparation and collation of Principal Contractor H&S documentation External Stakeholder Management - Client site progress meetings with property team and project Interested parties, safety consultants, designers, local authority, or property tenants Internal Stakeholder Management - Weekly labour and production review meetings reporting to the board and preparing senior management reports for weekly client SMT updates Cost Management, working alongside the assigned QS, monitoring the project lifecycle cost, engaging with the buyer to achieve cost effective materials and sub-contract teams Scope Change Management, ensuring any additional works requested are costed, submitted for approval by the QS before being undertaken onsite Qualifications / Certs SMSTS CSCS First Aid Asbestos Awareness Passive Fire Accreditation Social Housing experience Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Car allowance 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
Commercial Property Manager - North London 50,000 - 70,000 (DOE) + Progression + Diverse Portfolio An established and forward-thinking property and asset management consultancy in North West London is seeking an experienced Commercial Property Manager to join its growing team. This is an excellent opportunity for a motivated professional looking to work across a varied commercial portfolio while developing their asset management and client-facing skills. About the Company We are a well-respected real estate consultancy with a strong reputation for delivering high-quality property and asset management services. Our business covers multiple sectors including Residential, Block Management, and Commercial Property, and we pride ourselves on building long-term relationships with both our clients and occupiers. Our Commercial team manages a diverse portfolio across the office, industrial, retail, and mixed-use sectors , offering genuine exposure to all aspects of commercial property management. You will work closely with experienced surveyors, legal professionals, and financial specialists, providing a supportive and collaborative environment. The Opportunity You will take responsibility for a portfolio of commercial properties, acting as the main point of contact for clients and tenants. The role offers a high level of autonomy and the chance to contribute to both day-to-day management and longer-term asset strategies. Working alongside senior team members and support staff, you will play a key role in delivering an efficient, professional, and proactive management service. Core Duties Preparing, reviewing, and monitoring service charge budgets and reconciliations Analysing expenditure and identifying opportunities to reduce costs and improve value Managing planned preventative maintenance programmes and contractor agreements Reviewing technical and condition reports and coordinating required works Overseeing site teams and managing managing agents or building staff where applicable Appointing and supervising contractors to ensure high service standards Ensuring statutory compliance and health & safety obligations are met Approving expenditure and processing invoices Liaising with business rates consultants and relevant authorities Monitoring arrears and working with internal and external teams to recover debt Carrying out regular site inspections Managing occupier on-boarding and exit processes Handling dilapidations matters and coordinating professional advice Working with letting agents to market vacant space Assisting with lease renewals, rent reviews, and negotiations Drafting basic property documentation and notices when required Managing legal instructions and correspondence with solicitors Responding effectively to client and tenant queries Preparing reports and attending client meetings Supporting strategic asset management initiatives Candidate Profile Degree educated, ideally in a property-related discipline At least 3 years' experience in commercial property management Good working knowledge of commercial leases and service charge processes Awareness of market trends and rental evidence Strong organisational and problem-solving skills Confident communicator with a client-focused approach Ability to manage competing priorities and work proactively Proficient in Microsoft Office and comfortable learning new systems Positive team player with a professional attitude What's on Offer Competitive salary of 50,000 - 70,000 , depending on experience Exposure to a varied and high-quality commercial portfolio Clear career progression and professional development Supportive and collaborative working environment Opportunity to develop asset management expertise Attractive benefits package This role would suit a driven and ambitious individual looking to join a growing consultancy and take the next step in their commercial property career. To apply or for a confidential discussion, please apply through the link or get in touch with Harry Ayre today. or call (phone number removed).
24/02/2026
Full time
Commercial Property Manager - North London 50,000 - 70,000 (DOE) + Progression + Diverse Portfolio An established and forward-thinking property and asset management consultancy in North West London is seeking an experienced Commercial Property Manager to join its growing team. This is an excellent opportunity for a motivated professional looking to work across a varied commercial portfolio while developing their asset management and client-facing skills. About the Company We are a well-respected real estate consultancy with a strong reputation for delivering high-quality property and asset management services. Our business covers multiple sectors including Residential, Block Management, and Commercial Property, and we pride ourselves on building long-term relationships with both our clients and occupiers. Our Commercial team manages a diverse portfolio across the office, industrial, retail, and mixed-use sectors , offering genuine exposure to all aspects of commercial property management. You will work closely with experienced surveyors, legal professionals, and financial specialists, providing a supportive and collaborative environment. The Opportunity You will take responsibility for a portfolio of commercial properties, acting as the main point of contact for clients and tenants. The role offers a high level of autonomy and the chance to contribute to both day-to-day management and longer-term asset strategies. Working alongside senior team members and support staff, you will play a key role in delivering an efficient, professional, and proactive management service. Core Duties Preparing, reviewing, and monitoring service charge budgets and reconciliations Analysing expenditure and identifying opportunities to reduce costs and improve value Managing planned preventative maintenance programmes and contractor agreements Reviewing technical and condition reports and coordinating required works Overseeing site teams and managing managing agents or building staff where applicable Appointing and supervising contractors to ensure high service standards Ensuring statutory compliance and health & safety obligations are met Approving expenditure and processing invoices Liaising with business rates consultants and relevant authorities Monitoring arrears and working with internal and external teams to recover debt Carrying out regular site inspections Managing occupier on-boarding and exit processes Handling dilapidations matters and coordinating professional advice Working with letting agents to market vacant space Assisting with lease renewals, rent reviews, and negotiations Drafting basic property documentation and notices when required Managing legal instructions and correspondence with solicitors Responding effectively to client and tenant queries Preparing reports and attending client meetings Supporting strategic asset management initiatives Candidate Profile Degree educated, ideally in a property-related discipline At least 3 years' experience in commercial property management Good working knowledge of commercial leases and service charge processes Awareness of market trends and rental evidence Strong organisational and problem-solving skills Confident communicator with a client-focused approach Ability to manage competing priorities and work proactively Proficient in Microsoft Office and comfortable learning new systems Positive team player with a professional attitude What's on Offer Competitive salary of 50,000 - 70,000 , depending on experience Exposure to a varied and high-quality commercial portfolio Clear career progression and professional development Supportive and collaborative working environment Opportunity to develop asset management expertise Attractive benefits package This role would suit a driven and ambitious individual looking to join a growing consultancy and take the next step in their commercial property career. To apply or for a confidential discussion, please apply through the link or get in touch with Harry Ayre today. or call (phone number removed).
Job Title: Contract Manager (Passive Fire) Location: Midlands (Will involve travel) Salary: Competitive + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties: Full P&L responsibility of projects from receipt of order to final account stage Producing project site files, incorporating all relevant site documentation Application of project programme timescales, building the programme of works for production Assessment of all sub-contractor H&S documentation, including client employed contractors Preparation and collation of Principal Contractor H&S documentation External Stakeholder Management - Client site progress meetings with property team and project Interested parties, safety consultants, designers, local authority, or property tenants Internal Stakeholder Management - Weekly labour and production review meetings reporting to the board and preparing senior management reports for weekly client SMT updates Cost Management, working alongside the assigned QS, monitoring the project lifecycle cost, engaging with the buyer to achieve cost effective materials and sub-contract teams Scope Change Management, ensuring any additional works requested are costed, submitted for approval by the QS before being undertaken onsite Qualifications / Certs SMSTS CSCS First Aid Asbestos Awareness Passive Fire Accreditation Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Car allowance 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
19/02/2026
Full time
Job Title: Contract Manager (Passive Fire) Location: Midlands (Will involve travel) Salary: Competitive + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties: Full P&L responsibility of projects from receipt of order to final account stage Producing project site files, incorporating all relevant site documentation Application of project programme timescales, building the programme of works for production Assessment of all sub-contractor H&S documentation, including client employed contractors Preparation and collation of Principal Contractor H&S documentation External Stakeholder Management - Client site progress meetings with property team and project Interested parties, safety consultants, designers, local authority, or property tenants Internal Stakeholder Management - Weekly labour and production review meetings reporting to the board and preparing senior management reports for weekly client SMT updates Cost Management, working alongside the assigned QS, monitoring the project lifecycle cost, engaging with the buyer to achieve cost effective materials and sub-contract teams Scope Change Management, ensuring any additional works requested are costed, submitted for approval by the QS before being undertaken onsite Qualifications / Certs SMSTS CSCS First Aid Asbestos Awareness Passive Fire Accreditation Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Car allowance 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
Job Title: Contract Manager (Passive Fire) Location: Essex (Will involve travel) Salary: Competitive + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties: Full P&L responsibility of projects from receipt of order to final account stage Producing project site files, incorporating all relevant site documentation Application of project programme timescales, building the programme of works for production Assessment of all sub-contractor H&S documentation, including client employed contractors Preparation and collation of Principal Contractor H&S documentation External Stakeholder Management - Client site progress meetings with property team and project Interested parties, safety consultants, designers, local authority, or property tenants Internal Stakeholder Management - Weekly labour and production review meetings reporting to the board and preparing senior management reports for weekly client SMT updates Cost Management, working alongside the assigned QS, monitoring the project lifecycle cost, engaging with the buyer to achieve cost effective materials and sub-contract teams Scope Change Management, ensuring any additional works requested are costed, submitted for approval by the QS before being undertaken onsite Qualifications / Certs SMSTS CSCS First Aid Asbestos Awareness Passive Fire Accreditation Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Car / allowance 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
19/02/2026
Full time
Job Title: Contract Manager (Passive Fire) Location: Essex (Will involve travel) Salary: Competitive + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties: Full P&L responsibility of projects from receipt of order to final account stage Producing project site files, incorporating all relevant site documentation Application of project programme timescales, building the programme of works for production Assessment of all sub-contractor H&S documentation, including client employed contractors Preparation and collation of Principal Contractor H&S documentation External Stakeholder Management - Client site progress meetings with property team and project Interested parties, safety consultants, designers, local authority, or property tenants Internal Stakeholder Management - Weekly labour and production review meetings reporting to the board and preparing senior management reports for weekly client SMT updates Cost Management, working alongside the assigned QS, monitoring the project lifecycle cost, engaging with the buyer to achieve cost effective materials and sub-contract teams Scope Change Management, ensuring any additional works requested are costed, submitted for approval by the QS before being undertaken onsite Qualifications / Certs SMSTS CSCS First Aid Asbestos Awareness Passive Fire Accreditation Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Car / allowance 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
Senior Property Manager Residential Portfolio London (Farringdon) £35,500 + up to £4,000 commission + bonus (OTE £41,500) Monday Friday, 9am 6pm Start ASAP Are you an experienced Property Manager ready to lead a team and take charge of your own portfolio? We re looking for a proactive and confident Senior Property Manager to join a thriving London-based agency, based in vibrant Farringdon. This is a fantastic opportunity for someone with a strong background in residential lettings and management who s ready for a hands-on leadership role with plenty of autonomy, structure, and opportunity. What You ll Be Doing Managing your own residential lettings portfolio, overseeing everything from maintenance and renewals to compliance and deposit handling. Leading a small team of 2 3 Property Managers, holding regular 1:1s and providing on-the-job coaching and support. Acting as a key contact for tenants, landlords, and suppliers fostering strong, professional relationships. Ensuring all properties remain compliant with relevant legislation and standards. Contributing to wider business initiatives and campaigns in partnership with the Associate Director. Using management systems and data to monitor team performance and improve service delivery. What We re Looking For Minimum of 2 years experience in residential property management. Strong people management, communication, and organisation skills. Customer service champion who is confident dealing with both tenants and landlords. Excellent time management and a cool head under pressure. Able to think creatively and solve problems on the spot. Confident using property management software and systems. What s On Offer Salary: £35,500 Commission: Up to £4,000 per year (based on performance) Annual Bonus: Up to £2,000 (based on company and personal targets) Start date: ASAP Working Hours: Monday to Friday, 9am 6pm Annual Leave: 20 days + bank holidays (increasing by 1 day per year up to 25 days) Extra Days Off: Birthday day off + 1 wellness day per year Hybrid Working: 1 work-from-home day per week after passing probation (6 months) Location: Office-based in Farringdon, London If you're ready to step into a role where you can lead, deliver exceptional service, and grow your career, we d love to hear from you. Get in touch with Sarah or Sophie at Hardy Booth Recruitment for more information or apply by submitting your CV today. Disclaimer Hardy Booth Recruitment Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.
26/08/2025
Full time
Senior Property Manager Residential Portfolio London (Farringdon) £35,500 + up to £4,000 commission + bonus (OTE £41,500) Monday Friday, 9am 6pm Start ASAP Are you an experienced Property Manager ready to lead a team and take charge of your own portfolio? We re looking for a proactive and confident Senior Property Manager to join a thriving London-based agency, based in vibrant Farringdon. This is a fantastic opportunity for someone with a strong background in residential lettings and management who s ready for a hands-on leadership role with plenty of autonomy, structure, and opportunity. What You ll Be Doing Managing your own residential lettings portfolio, overseeing everything from maintenance and renewals to compliance and deposit handling. Leading a small team of 2 3 Property Managers, holding regular 1:1s and providing on-the-job coaching and support. Acting as a key contact for tenants, landlords, and suppliers fostering strong, professional relationships. Ensuring all properties remain compliant with relevant legislation and standards. Contributing to wider business initiatives and campaigns in partnership with the Associate Director. Using management systems and data to monitor team performance and improve service delivery. What We re Looking For Minimum of 2 years experience in residential property management. Strong people management, communication, and organisation skills. Customer service champion who is confident dealing with both tenants and landlords. Excellent time management and a cool head under pressure. Able to think creatively and solve problems on the spot. Confident using property management software and systems. What s On Offer Salary: £35,500 Commission: Up to £4,000 per year (based on performance) Annual Bonus: Up to £2,000 (based on company and personal targets) Start date: ASAP Working Hours: Monday to Friday, 9am 6pm Annual Leave: 20 days + bank holidays (increasing by 1 day per year up to 25 days) Extra Days Off: Birthday day off + 1 wellness day per year Hybrid Working: 1 work-from-home day per week after passing probation (6 months) Location: Office-based in Farringdon, London If you're ready to step into a role where you can lead, deliver exceptional service, and grow your career, we d love to hear from you. Get in touch with Sarah or Sophie at Hardy Booth Recruitment for more information or apply by submitting your CV today. Disclaimer Hardy Booth Recruitment Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.
Assistant Property Manager Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. An Assistant Property Manager is responsible for supporting the Property Managers in overseeing a portfolio of mixed-use developments and supporting the Senior Property Manager and other team members on the management of the whole portfolio. This position is based in the office five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm. Duties include but are not limited to: Support the day-to-day maintenance of leasehold properties. Carry out various property management tasks as directed by the Property Manager, Senior Property Manager, and Head of Property. Assist in the project management of Section 20 consultations, and major internal and external works along with the relevant surveyors consultants. Manage electronic data and emails and ensure all records are updated. Manage email and telephone enquiries from lessees, subtenants, contractors etc. and ensure information is circulated to residents. Assist with site visits to ensure all buildings are in good order and complete site inspection reports. Ensure insurance claims are being processed efficiently and correctly in conjunction with the property management team. Review and agree all circular & client correspondence including newsletters, ensuring that communication is regular and accurate. Liaise with contractors to arrange repairs, cleans, and any other tasks including emergency repairs and attend appointments when required. Maintain and update the approved contractors list. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Manage and upload compliance documents to Quooda. Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio. Support the Property Manager and Senior Property Manager in carrying out monthly resident surgeries on site. Collaborate with the Property Manager, Senior Property Manager, and accounts team with regards to service charge budgets and payments. The Person The Assistant Property Manager will have previous experience within Block Property Management and will have worked either client-side or agent-side. They will also meet the below criteria: Essential: Must have an understanding of new build residential and mixed-use developments. Previous experience operating as an Assistant Property Manager, Property Administrator or similar. Some understanding of the relevant Leasehold, Landlord and Tenant Act. Knowledge of budgets and accounts, including utility billing and apportionment. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Demonstrable ability to build relationships and influence stakeholders at all levels. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills. Desirable: Will be AIRPM Qualified or working towards AIRPM. An understanding and experience with multi-schedule budgets. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
29/01/2025
Full time
Assistant Property Manager Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. An Assistant Property Manager is responsible for supporting the Property Managers in overseeing a portfolio of mixed-use developments and supporting the Senior Property Manager and other team members on the management of the whole portfolio. This position is based in the office five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm. Duties include but are not limited to: Support the day-to-day maintenance of leasehold properties. Carry out various property management tasks as directed by the Property Manager, Senior Property Manager, and Head of Property. Assist in the project management of Section 20 consultations, and major internal and external works along with the relevant surveyors consultants. Manage electronic data and emails and ensure all records are updated. Manage email and telephone enquiries from lessees, subtenants, contractors etc. and ensure information is circulated to residents. Assist with site visits to ensure all buildings are in good order and complete site inspection reports. Ensure insurance claims are being processed efficiently and correctly in conjunction with the property management team. Review and agree all circular & client correspondence including newsletters, ensuring that communication is regular and accurate. Liaise with contractors to arrange repairs, cleans, and any other tasks including emergency repairs and attend appointments when required. Maintain and update the approved contractors list. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Manage and upload compliance documents to Quooda. Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio. Support the Property Manager and Senior Property Manager in carrying out monthly resident surgeries on site. Collaborate with the Property Manager, Senior Property Manager, and accounts team with regards to service charge budgets and payments. The Person The Assistant Property Manager will have previous experience within Block Property Management and will have worked either client-side or agent-side. They will also meet the below criteria: Essential: Must have an understanding of new build residential and mixed-use developments. Previous experience operating as an Assistant Property Manager, Property Administrator or similar. Some understanding of the relevant Leasehold, Landlord and Tenant Act. Knowledge of budgets and accounts, including utility billing and apportionment. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Demonstrable ability to build relationships and influence stakeholders at all levels. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills. Desirable: Will be AIRPM Qualified or working towards AIRPM. An understanding and experience with multi-schedule budgets. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
An exciting opportunity has arisen for an experienced Senior Commercial Property Manager to join a prominent client-side business, managing a diverse and high-profile commercial property portfolio across the South East of the UK. This is a client-side role, offering the chance to take ownership of strategic property management functions within a dynamic and fast-paced environment. As the Senior Commercial Property Manager, you will be responsible for overseeing the day-to-day management of the portfolio, ensuring that operational, financial, and legal aspects of the properties are effectively handled. You will work closely with internal stakeholders, external service providers, and tenants to maintain high standards of property performance, drive value creation, and deliver exceptional client service. Key Responsibilities: Manage a portfolio of commercial properties across the South East of the UK, ensuring compliance with health & safety, building regulations, and all relevant legislation. Develop and execute strategic property management plans to optimise value, including lease negotiations, rent reviews, and asset management initiatives. Build and maintain strong relationships with tenants, contractors, and suppliers to ensure operational efficiency and a high level of tenant satisfaction. Oversee the preparation and management of property budgets, ensuring financial targets are met and delivering cost-effective solutions. Provide regular reports to senior leadership on portfolio performance, market trends, and opportunities for improvement or growth. Lead and mentor junior property managers, supporting their development and ensuring the highest standards of service delivery. Collaborate with internal departments, including facilities management, legal, and finance teams, to ensure seamless operations. Key Requirements: Proven experience as a Commercial Property Manager, with a strong track record of managing multi-site portfolios. In-depth knowledge of commercial property management, including lease agreements, rent reviews, and property law. Strong negotiation, communication, and interpersonal skills, with the ability to build relationships with key stakeholders. Self-motivated with the ability to work independently and as part of a team. Ability to manage competing priorities and work under pressure. MRICS qualification (or working towards) is highly desirable but not essential. Full UK driving licence and willingness to travel across the South East. Why Join Us: This is a fantastic opportunity to work client-side for a well-established FTSE business, offering long-term career development, a competitive salary, and an extensive benefits package. You will play a key role in the success of the property portfolio and contribute to the continued growth and success of the business. If you are a seasoned Commercial Property Manager with a passion for driving excellence and delivering results, we d love to hear from you.
29/01/2025
Full time
An exciting opportunity has arisen for an experienced Senior Commercial Property Manager to join a prominent client-side business, managing a diverse and high-profile commercial property portfolio across the South East of the UK. This is a client-side role, offering the chance to take ownership of strategic property management functions within a dynamic and fast-paced environment. As the Senior Commercial Property Manager, you will be responsible for overseeing the day-to-day management of the portfolio, ensuring that operational, financial, and legal aspects of the properties are effectively handled. You will work closely with internal stakeholders, external service providers, and tenants to maintain high standards of property performance, drive value creation, and deliver exceptional client service. Key Responsibilities: Manage a portfolio of commercial properties across the South East of the UK, ensuring compliance with health & safety, building regulations, and all relevant legislation. Develop and execute strategic property management plans to optimise value, including lease negotiations, rent reviews, and asset management initiatives. Build and maintain strong relationships with tenants, contractors, and suppliers to ensure operational efficiency and a high level of tenant satisfaction. Oversee the preparation and management of property budgets, ensuring financial targets are met and delivering cost-effective solutions. Provide regular reports to senior leadership on portfolio performance, market trends, and opportunities for improvement or growth. Lead and mentor junior property managers, supporting their development and ensuring the highest standards of service delivery. Collaborate with internal departments, including facilities management, legal, and finance teams, to ensure seamless operations. Key Requirements: Proven experience as a Commercial Property Manager, with a strong track record of managing multi-site portfolios. In-depth knowledge of commercial property management, including lease agreements, rent reviews, and property law. Strong negotiation, communication, and interpersonal skills, with the ability to build relationships with key stakeholders. Self-motivated with the ability to work independently and as part of a team. Ability to manage competing priorities and work under pressure. MRICS qualification (or working towards) is highly desirable but not essential. Full UK driving licence and willingness to travel across the South East. Why Join Us: This is a fantastic opportunity to work client-side for a well-established FTSE business, offering long-term career development, a competitive salary, and an extensive benefits package. You will play a key role in the success of the property portfolio and contribute to the continued growth and success of the business. If you are a seasoned Commercial Property Manager with a passion for driving excellence and delivering results, we d love to hear from you.
We are working with a prestigious, well-known firm that has had roots in Brighton for over a hundred years. Their talented team is built up of long standing employees who proudly call themselves a family, all sharing a common goal: to uphold the business' esteemed reputation by providing first-class service. With a central office located in the heart of this vibrant and busy city, our client is committed to creating an enjoyable work environment that fosters room for growth, development and shiny career prospects. Of course, it is not just an excellent location and brilliant team they offer. Here's the full list: Flexible Working Opportunities: We understand the importance of work-life balance. Hybrid Working: 1 day a week working from home. Generous Leave: 25 days of annual leave plus an additional day during your birthday week. Professional Growth: Continuous training, CPD, and career development opportunities. Employee Recognition: Reward schemes and team-building events to celebrate achievements. Well-being Support: Cycle to work scheme, free eye test vouchers, participation in community activities, and access to an Employee Assistance Program. Convenience: Central office in the heart of Brighton! Our client prides themselves on attracting and retaining top-tier talent. When evaluating a new addition to their team, they look for three important traits: skill, personality and professionalism. There are a few other technical requirements for this Senior Commercial Property Manager role too: Experience: 5+ years in commercial property management, with a strong understanding of the Landlord & Tenant Acts (especially Part II of the 1954 Act), leases, licences, compliance, financial control, and cost efficiencies. Qualifications: Good standard of education; ideally MRICS/FRICS or working towards it, but at minimum AIRPM, Assoc RICS. Financial Management: Interpret financial data, draft budgets, monitor expenditure, and report to clients and tenants, working with the Accounts Team. Skills: Ability to prioritise and work under pressure, excellent communication skills (written and verbal), strong numeracy, problem-solving and analytical abilities, proficient in Microsoft Office (MRI Qube knowledge advantageous), team player with leadership potential. Implementation and Accountability: Ensure key deliverables are achieved on time, take responsibility, react quickly, and resolve issues. Professional Competence: Address complex issues, identify options, plan solutions, make decisions, and implement positive outcomes. Customer Service and Communication: Provide outstanding service, communicate effectively to build trust and confidence. Your valuable work will be a driving factor in the smooth operation of this successful company, and the high-standard service they promise to deliver to their clients. No two days will be the same in this Senior Commercial Property Manager role, but here is an overview of what you can expect: Client Satisfaction: Serve as the primary contact for commercial property management, liaising with clients, occupiers, service providers, and third parties. Lease Management: Oversee lease agreements, including rent reviews and renewals, coordinating with the Professional Department and clients. Site Inspections: Conduct regular site visits, ensuring standards are met and addressing necessary actions. Maintenance Management: Address reactive maintenance issues efficiently, ensuring effective communication. Insurance: Ensure valid insurance coverage for each property and manage claims. Compliance and Administration: Maintain statutory records, manage the asset register, and track lease events and insurance renewals. Health & Safety: Ensure compliance with H&S legislation and maintain Fire Risk Assessments. EPCs: Manage and commission Energy Performance Certificates as required. Planned Maintenance: Ensure an up-to-date maintenance schedule for each property, with timely completion of works. Contract and Parking Management: Review service agreements and manage parking permits. Legal Compliance: Seek legal advice and take appropriate action as needed. Financial Management: Prepare and monitor service charge budgets, manage expenditures, address service charge arrears, and oversee utility billing. Annual Accounts: Review service charge accounts and liaise with the accounts department. Team Leadership: Direct and liaise with colleagues managing commercial properties. Strategic Oversight: Provide direction for the commercial portfolio and portfolio-wide processes. Reporting: Regularly report to the Managing Partners. Business Development: Actively pursue new property management clients and instructions. Apply today for this Senior Commercial Property Manager role or contact Jamie Watson to become part of a team that values your growth, supports your career journey, and celebrates your successes! Job Title: Senior Commercial Property Manager Location: Brighton (Hybrid - 1 day working at home a week) Salary: 45,000 per annum (dependent on experience) Full Time: Monday to Friday, 9.00am - 5.30pm
29/01/2025
Full time
We are working with a prestigious, well-known firm that has had roots in Brighton for over a hundred years. Their talented team is built up of long standing employees who proudly call themselves a family, all sharing a common goal: to uphold the business' esteemed reputation by providing first-class service. With a central office located in the heart of this vibrant and busy city, our client is committed to creating an enjoyable work environment that fosters room for growth, development and shiny career prospects. Of course, it is not just an excellent location and brilliant team they offer. Here's the full list: Flexible Working Opportunities: We understand the importance of work-life balance. Hybrid Working: 1 day a week working from home. Generous Leave: 25 days of annual leave plus an additional day during your birthday week. Professional Growth: Continuous training, CPD, and career development opportunities. Employee Recognition: Reward schemes and team-building events to celebrate achievements. Well-being Support: Cycle to work scheme, free eye test vouchers, participation in community activities, and access to an Employee Assistance Program. Convenience: Central office in the heart of Brighton! Our client prides themselves on attracting and retaining top-tier talent. When evaluating a new addition to their team, they look for three important traits: skill, personality and professionalism. There are a few other technical requirements for this Senior Commercial Property Manager role too: Experience: 5+ years in commercial property management, with a strong understanding of the Landlord & Tenant Acts (especially Part II of the 1954 Act), leases, licences, compliance, financial control, and cost efficiencies. Qualifications: Good standard of education; ideally MRICS/FRICS or working towards it, but at minimum AIRPM, Assoc RICS. Financial Management: Interpret financial data, draft budgets, monitor expenditure, and report to clients and tenants, working with the Accounts Team. Skills: Ability to prioritise and work under pressure, excellent communication skills (written and verbal), strong numeracy, problem-solving and analytical abilities, proficient in Microsoft Office (MRI Qube knowledge advantageous), team player with leadership potential. Implementation and Accountability: Ensure key deliverables are achieved on time, take responsibility, react quickly, and resolve issues. Professional Competence: Address complex issues, identify options, plan solutions, make decisions, and implement positive outcomes. Customer Service and Communication: Provide outstanding service, communicate effectively to build trust and confidence. Your valuable work will be a driving factor in the smooth operation of this successful company, and the high-standard service they promise to deliver to their clients. No two days will be the same in this Senior Commercial Property Manager role, but here is an overview of what you can expect: Client Satisfaction: Serve as the primary contact for commercial property management, liaising with clients, occupiers, service providers, and third parties. Lease Management: Oversee lease agreements, including rent reviews and renewals, coordinating with the Professional Department and clients. Site Inspections: Conduct regular site visits, ensuring standards are met and addressing necessary actions. Maintenance Management: Address reactive maintenance issues efficiently, ensuring effective communication. Insurance: Ensure valid insurance coverage for each property and manage claims. Compliance and Administration: Maintain statutory records, manage the asset register, and track lease events and insurance renewals. Health & Safety: Ensure compliance with H&S legislation and maintain Fire Risk Assessments. EPCs: Manage and commission Energy Performance Certificates as required. Planned Maintenance: Ensure an up-to-date maintenance schedule for each property, with timely completion of works. Contract and Parking Management: Review service agreements and manage parking permits. Legal Compliance: Seek legal advice and take appropriate action as needed. Financial Management: Prepare and monitor service charge budgets, manage expenditures, address service charge arrears, and oversee utility billing. Annual Accounts: Review service charge accounts and liaise with the accounts department. Team Leadership: Direct and liaise with colleagues managing commercial properties. Strategic Oversight: Provide direction for the commercial portfolio and portfolio-wide processes. Reporting: Regularly report to the Managing Partners. Business Development: Actively pursue new property management clients and instructions. Apply today for this Senior Commercial Property Manager role or contact Jamie Watson to become part of a team that values your growth, supports your career journey, and celebrates your successes! Job Title: Senior Commercial Property Manager Location: Brighton (Hybrid - 1 day working at home a week) Salary: 45,000 per annum (dependent on experience) Full Time: Monday to Friday, 9.00am - 5.30pm
Senior Commercial Property Manager
Our Client is a niche property management company set up to provide high quality management services for owners who truly care about their real estate assets and their tenants. Through its experience and understanding of asset and investment management, our Client knows the meaning of 'excellent service' and why it is so important to the long-term success of an investor. By managing the day-to-day running of its clients’ buildings and by creating a direct relationship with each and every tenant, they are able to bridge the gap that all too often exists between asset and property management.
They are looking for a Commercial Property Manager to join their team! Are you recently RICS qualified? Experience in commercial property? This could be the job for you!
The role requirements:
Preparation and structure of service charge budgets
Delivery of annual service charge reconciliations (and independent audits)
Take responsibility for review leases and signing-off quarterly pre-lists, maintaining tenancy records.
Ensure information is provided to the finance team and entered into TRAMPS and correct.
Resolve/escalate tenant queries in a timely manner (e.g. service charge, rent, lease etc.).
Oversee and coordinate the internal flow of information to allow the wider team to meet their deadlines and requirements.
Point of contact for tenants, clients and significant third parties.
Key Responsibilities
Assist with the management of all operational matters within the portfolio
Manage tenant relationships in a manner that supports long term value and the Company's brand
Assist with the developing and motivating staff resources to increase their quality over time, through mentoring, training and development and recruitment, influencing the FM service provider to do the same
Instil a culture of excellent occupier and visitor customer service and engagement throughout the direct reports, both internal and external and the personnel employed
Support and set requirements and standards for customer service
To advise line manager of portfolio-wide improvements, encompassing customer service, security, property management to including major service charge works and projects, market trends, facilities for shoppers and visitors and all other forms of attractions and amenities.
Deliver a world class property management service, at a minimum in accordance with RICS guidelines, to include lease covenant compliance, service charge management, estate presentation, health and safety, insurance and incident management.
Where appropriate draft tenant communications regarding major plans and works across the estate
Where applicable, to develop and manage all events promotions, seasonal activities/decorations, and all other forms of public entertainment as required.
Develop use of technology and management systems to enhance operational efficiency and customer service.
Promote sustainability (ESG strategy) and efficiency across the portfolio.
Develop and manage property management processes and reporting
Provide ad hoc technical advice
Manage property costs on individual buildings and ensure cost efficiency
Ensure compliance with any leases or statutory requirements
Develop specifications and supplier agreements
Support contract management
Understand changing customer needs and develop solutions to help meet customer expectations
Resolve relationship issues with service partners
Monitor and report on compliance with H&S and environmental policies
Provide project management support, direction and oversight, working closely with our in-house and external building surveyors.
Qualifications
RICS qualified.
19/05/2020
Full time
Senior Commercial Property Manager
Our Client is a niche property management company set up to provide high quality management services for owners who truly care about their real estate assets and their tenants. Through its experience and understanding of asset and investment management, our Client knows the meaning of 'excellent service' and why it is so important to the long-term success of an investor. By managing the day-to-day running of its clients’ buildings and by creating a direct relationship with each and every tenant, they are able to bridge the gap that all too often exists between asset and property management.
They are looking for a Commercial Property Manager to join their team! Are you recently RICS qualified? Experience in commercial property? This could be the job for you!
The role requirements:
Preparation and structure of service charge budgets
Delivery of annual service charge reconciliations (and independent audits)
Take responsibility for review leases and signing-off quarterly pre-lists, maintaining tenancy records.
Ensure information is provided to the finance team and entered into TRAMPS and correct.
Resolve/escalate tenant queries in a timely manner (e.g. service charge, rent, lease etc.).
Oversee and coordinate the internal flow of information to allow the wider team to meet their deadlines and requirements.
Point of contact for tenants, clients and significant third parties.
Key Responsibilities
Assist with the management of all operational matters within the portfolio
Manage tenant relationships in a manner that supports long term value and the Company's brand
Assist with the developing and motivating staff resources to increase their quality over time, through mentoring, training and development and recruitment, influencing the FM service provider to do the same
Instil a culture of excellent occupier and visitor customer service and engagement throughout the direct reports, both internal and external and the personnel employed
Support and set requirements and standards for customer service
To advise line manager of portfolio-wide improvements, encompassing customer service, security, property management to including major service charge works and projects, market trends, facilities for shoppers and visitors and all other forms of attractions and amenities.
Deliver a world class property management service, at a minimum in accordance with RICS guidelines, to include lease covenant compliance, service charge management, estate presentation, health and safety, insurance and incident management.
Where appropriate draft tenant communications regarding major plans and works across the estate
Where applicable, to develop and manage all events promotions, seasonal activities/decorations, and all other forms of public entertainment as required.
Develop use of technology and management systems to enhance operational efficiency and customer service.
Promote sustainability (ESG strategy) and efficiency across the portfolio.
Develop and manage property management processes and reporting
Provide ad hoc technical advice
Manage property costs on individual buildings and ensure cost efficiency
Ensure compliance with any leases or statutory requirements
Develop specifications and supplier agreements
Support contract management
Understand changing customer needs and develop solutions to help meet customer expectations
Resolve relationship issues with service partners
Monitor and report on compliance with H&S and environmental policies
Provide project management support, direction and oversight, working closely with our in-house and external building surveyors.
Qualifications
RICS qualified.
