Aster Group
Reading, Oxfordshire
Job Title: Independent Living Housing Officer - Part Time Location: Reading Salary: £19,741 per annum (£32,464 FTE) Job type: Permanent, Part Time. 22.5 hours per week. Closing Date: 3rd November 2026. As a Service Officer, as you'll be known internally you will work within Alexandra Place, our scheme in Woodley, Reading. This is a part time role and will ideally suit someone with housing experience. We'll happily discuss a suitable working pattern at the interview. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues. About You: You'll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic. The following are considered essential: Experience in tenancy management, including audits and signposting to other agencies for additional resident support Strong awareness of building health & safety issues Ability to work independently, exercising good initiative and judgement. Great communication skills, you'll be a go to person so building rapport will be very important Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm. Excellent written, communication and IT skills. Who We Are Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates. What's in it for me: We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues' careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives Ready to apply? We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification . All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship. Please click APPLY to be redirected to our website to complete your application. Candidates with experience of: Service Officer, Housing Service Officer, Housing Officer, Scheme Officer, Housing Scheme Officer, Scheme Manager, Housing Scheme Manager, Retirement Scheme Officer, Retirement Housing Officer, Retirement Living Officer, Independent Living Officer, Supported Housing Officer, Supported Housing Coordinator, Sheltered Housing Officer, Sheltered Housing Scheme Officer, may also be considered for this role.
Job Title: Independent Living Housing Officer - Part Time Location: Reading Salary: £19,741 per annum (£32,464 FTE) Job type: Permanent, Part Time. 22.5 hours per week. Closing Date: 3rd November 2026. As a Service Officer, as you'll be known internally you will work within Alexandra Place, our scheme in Woodley, Reading. This is a part time role and will ideally suit someone with housing experience. We'll happily discuss a suitable working pattern at the interview. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues. About You: You'll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic. The following are considered essential: Experience in tenancy management, including audits and signposting to other agencies for additional resident support Strong awareness of building health & safety issues Ability to work independently, exercising good initiative and judgement. Great communication skills, you'll be a go to person so building rapport will be very important Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm. Excellent written, communication and IT skills. Who We Are Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates. What's in it for me: We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues' careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives Ready to apply? We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification . All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship. Please click APPLY to be redirected to our website to complete your application. Candidates with experience of: Service Officer, Housing Service Officer, Housing Officer, Scheme Officer, Housing Scheme Officer, Scheme Manager, Housing Scheme Manager, Retirement Scheme Officer, Retirement Housing Officer, Retirement Living Officer, Independent Living Officer, Supported Housing Officer, Supported Housing Coordinator, Sheltered Housing Officer, Sheltered Housing Scheme Officer, may also be considered for this role.
MMP Consultancy
Director of Tenant Services Location: Norfolk, with hybrid working available Salary: 102,000 per annum Contract: Permanent Hours: 37 hours per week, Monday to Friday MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services . This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants' needs shape the organisation's priorities and decisions. Reporting to the Chief Operating Officer , you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance. Key Responsibilities Develop and deliver the Tenant Services strategy in line with organisational objectives. Improve service quality, operational performance and outcomes for tenants. Provide assurance on housing regulation, consumer standards, governance and risk management. Lead improvement and transformation programmes across Tenant Services. Build and develop effective leadership teams, promoting accountability and continuous improvement. Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance. Engage with tenants and external stakeholders to shape services and deliver positive outcomes. Oversee financial performance and ensure services deliver value for money. Experience and Skills The successful candidate will demonstrate: Significant experience at Director or senior leadership level within social housing or another regulated, customer-focused environment. A strong track record of strategic leadership, service transformation and organisational change. Extensive knowledge of housing regulation, consumer standards, safeguarding and Housing Ombudsman requirements. Experience working with Boards and Executive Teams, providing assurance and strategic advice. Strong commercial awareness and financial management skills. The ability to lead through complex challenges and regulatory scrutiny while maintaining high-quality services. Excellent communication and stakeholder engagement skills, with the ability to inspire teams and build productive relationships. Qualifications A degree-level qualification or equivalent professional experience. CIH Level 5 qualification, or the ability to achieve this within an agreed timeframe. Evidence of ongoing professional development relevant to strategic leadership and housing services. About You You will be an authentic, values-driven leader with a clear commitment to social housing and improving tenants' lives. Ambitious, commercially aware and politically astute, you will combine strategic thinking with effective operational leadership. You will bring a strong focus on tenant outcomes, a commitment to regulatory excellence and the ability to motivate teams to deliver lasting improvements. Working Arrangements Based in Norfolk, with flexible hybrid working by agreement. Full-time, permanent position. Appointment is subject to a Basic DBS check.
Director of Tenant Services Location: Norfolk, with hybrid working available Salary: 102,000 per annum Contract: Permanent Hours: 37 hours per week, Monday to Friday MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services . This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants' needs shape the organisation's priorities and decisions. Reporting to the Chief Operating Officer , you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance. Key Responsibilities Develop and deliver the Tenant Services strategy in line with organisational objectives. Improve service quality, operational performance and outcomes for tenants. Provide assurance on housing regulation, consumer standards, governance and risk management. Lead improvement and transformation programmes across Tenant Services. Build and develop effective leadership teams, promoting accountability and continuous improvement. Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance. Engage with tenants and external stakeholders to shape services and deliver positive outcomes. Oversee financial performance and ensure services deliver value for money. Experience and Skills The successful candidate will demonstrate: Significant experience at Director or senior leadership level within social housing or another regulated, customer-focused environment. A strong track record of strategic leadership, service transformation and organisational change. Extensive knowledge of housing regulation, consumer standards, safeguarding and Housing Ombudsman requirements. Experience working with Boards and Executive Teams, providing assurance and strategic advice. Strong commercial awareness and financial management skills. The ability to lead through complex challenges and regulatory scrutiny while maintaining high-quality services. Excellent communication and stakeholder engagement skills, with the ability to inspire teams and build productive relationships. Qualifications A degree-level qualification or equivalent professional experience. CIH Level 5 qualification, or the ability to achieve this within an agreed timeframe. Evidence of ongoing professional development relevant to strategic leadership and housing services. About You You will be an authentic, values-driven leader with a clear commitment to social housing and improving tenants' lives. Ambitious, commercially aware and politically astute, you will combine strategic thinking with effective operational leadership. You will bring a strong focus on tenant outcomes, a commitment to regulatory excellence and the ability to motivate teams to deliver lasting improvements. Working Arrangements Based in Norfolk, with flexible hybrid working by agreement. Full-time, permanent position. Appointment is subject to a Basic DBS check.
