9 jobs found

Senior Operations Manager (Property - Voids) Contract Details Type: Contract Duration: 24 weeks Rate: £500 per day Inside IR35 Location: South London Working Pattern: On-site Hours: 36 hours per week Target Start: 28 September 2026 Role Overview A large London local authority is seeking an experienced Senior Operations Manager (Property - Voids) to lead the day-to-day operational delivery of its Voids Service. The role will be responsible for driving performance across internal teams, contractors and support functions, with a strong focus on reducing void turnaround times, improving contractor performance, reducing backlog, increasing housing availability and protecting rental income. You will provide visible operational leadership, manage Contracts Managers, oversee service performance and support the delivery of the wider Voids Recovery Programme. Key Responsibilities Lead the day-to-day operational delivery of the Voids Service Manage and hold Contracts Managers accountable for performance and delivery Oversee Surveyors, Service Managers and operational teams Drive improvements in void turnaround times, backlog reduction and weekly property completions Manage contractor performance, capacity, productivity and service delivery Challenge underperformance and lead recovery activity where targets are not being achieved Oversee workforce deployment, resource planning and operational workflows Identify and remove delays and bottlenecks across the end-to-end void process Monitor KPIs, SLAs and operational performance data Lead operational and contractor performance meetings Manage escalated operational risks, issues and service failures Ensure properties are returned to a safe, compliant and lettable standard efficiently Drive operational efficiency, value for money and reductions in void-related rental loss Promote a high-performance, accountable and collaborative working culture Essential Experience Significant experience leading social housing voids, repairs or property maintenance operations Strong understanding of social housing operational environments Experience delivering operational recovery or service improvement programmes Proven experience managing operational management teams Extensive contractor and supplier management experience Strong track record of improving service performance and reducing operational backlogs Experience managing multiple operational workstreams and competing priorities Strong knowledge of KPIs, SLAs, productivity and performance management Experience working within regulated housing or property environments Strong stakeholder, leadership and escalation management skills Important Information Applicants must have the Right to Work in the UK Applicants must be UK residents This is an on-site role in South London Candidates must be able to commute to and work on-site for the required working pattern Interviews will be conducted on-site, with details to be confirmed Strong demonstrable experience within social housing voids, repairs or property maintenance operations is essential A full Job Description will be shared with applicants whose skills and experience closely align with the requirements of the role. *Rates depend on experience and client requirements

Housing Scheme Manager Join our dedicated team at Finborough Court Housing and play an important role in promoting our Society's mission and Christian ethos as our Housing Scheme Manager . Find out more about Finborough Court Housing As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do. At Pilgrims' Friend Society, each of our homes and schemes seeks to express God's love through compassion and support , helping people to live life to the fullest. We are committed to creating a warm and supportive environment for our "family members" (our residents) while maintaining the Christian ethos that is important to many of them. For more information, please read the Job Pack here Key Responsibilities Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly. Ensure the wellbeing of occupants is maintained to a high standard. Ensure support plans are kept up to date. Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences. Manage the domestic and maintenance teams. Manage the Wellbeing Assistant. Work with the Finance Team to manage rents, services and other charges. Be responsible for devotions and lead devotional times as required. Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner. Oversee the health and safety of the scheme. Manage complaints from service users, staff and others in accordance with Society policy. Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible. Skills & Experience We are looking for someone who has: An understanding of the needs of older people. Management or supervisory experience in a housing scheme or similar environment. Experience working in a customer-focused environment. The ability to lead and motivate others. Strong communication skills. Experience in budget control and management. Good IT skills, including Microsoft Excel and Outlook. The ability to work effectively under pressure. Strong organisational skills. Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010). Please read what we believe here Hours: 20 hours per week, Monday to Friday On-call: Cover required What We Offer £20,740 per annum (£41,470 FTE) Ongoing support from management The opportunity to be part of a friendly and committed staff team Employee Assistance Programme Perkbox rewards Team events Paid DBS checks Pension scheme Recommend a Friend Scheme Medicash Care Friends

Our client is a modern, partner-led, full-service property consultancy based in central London. They offer a diverse range of professional services and place their clients at the heart of everything they do. They are currently seeking a Property Manager to join their well-established residential management team. You will be responsible for managing a portfolio of privately rented properties across London, as well as ensuring efficient operations, tenant satisfaction, and compliance of the company's residential assets, while delivering excellent service to both landlords and tenants. This property management role is ideal for a proactive, commercially astute professional with a thorough understanding of UK landlord and tenant law, property management best practices, and a proven track record in managing residential tenanted properties. If this sounds like you, please get in touch! Responsibilities will include: Coordinating and overseeing property maintenance, repairs, and refurbishments, working closely with contractors and service providers Managing the full tenancy lifecycle for AST properties - from move-in to move-out Acting as a point of contact for tenant queries, supporting with dispute resolution, and ensuring high customer service standards Conducting regular property inspections, recording and reporting findings Reviewing check-out reports and negotiating deposit deductions with tenants Building strong relationships with tenants, contractors, and other stakeholders to ensure smooth operations and continued business growth Monitoring rent payments and pursuing arrears in line with company policy Liaising with tenants and guarantors to resolve payment issues Ensuring all properties comply with current legislation (e.g. gas safety, EICRs, EPCs, licensing requirements) Keeping up to date with changes in housing laws and regulations Maintaining accurate records for audits and legal purposes Maintaining up-to-date records using property management software (e.g.PropMan, Dwellant or similar). Personal profile: At least 2 years' experience in residential property management Strong understanding of legislative requirements in the UK housing market ARLA Propertymark Level 3 or AssocRICS qualification Ability to multitask and manage workload efficiently Experience managing rental income and arrears processes Strong interpersonal skills to engage with tenants and service providers effectively Knowledge of property management software and Microsoft Office suite. This role is offering a salary of £32,000 to £36,000 dependent on experience. Our client believes their people are central to their success. They foster a culture where individuals are empowered to take ownership, develop lasting client relationships and contribute to the continued growth of the business.

Local authority in Greater London are looking for a senior voids manager for an initial period of 6 months. Purpose of the role: This role is responsible for the day-to-day management, control, performance and delivery of the entire voids operation. The role exists to create dedicated operational leadership capacity, enabling the Interim Voids Business Development Lead to maintain overall accountability for service delivery whilst focusing on strategic planning, transformation, service redesign, contractor mobilisation, systems development, organisational change and long-term recovery initiatives. The Senior Operations Manager will be responsible for ensuring that all operational teams, contractors and support functions work collaboratively as a single integrated service focused on returning vacant properties to a safe, compliant and lettable condition as quickly as possible. The postholder will provide visible leadership across the service, driving pace, accountability, productivity, contractor performance and operational excellence whilst supporting delivery of the wider Voids Recovery Programme. The role is critical to reducing void turnaround times, protecting rental income, increasing housing availability and embedding sustainable service improvements. 500 a day umbrella 6 months Hybrid working - split to be confirmed Start ASAP If you would like to discuss the role further please apply for the role and one of the property team will call you to discuss.

Senior Property and Development Manager Haverfordwest Contract £28.79 per hour PAYE or £37.43 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Senior Property and Development Manager 3 days remote, 2 in office Provide strategic leadership for the Council's property estate, ensuring assets are managed effectively to support corporate priorities and service delivery objectives. Lead the preparation, implementation and review of the Council's Strategic Asset Management Plan and associated property strategies. Drive transformational property programmes, identifying opportunities for estate rationalisation, consolidation, income generation, service improvement and capital receipt generation. Lead the development of corporate property policies, procedures and frameworks to ensure Oversee the strategic management of operational and investment assets, ensuring property decisions deliver best value and support organisational objectives. Lead on strategic property reviews to ensure assets remain fit for purpose and aligned to changing service needs. Act as the Council's lead professional adviser on valuation matters and oversee the delivery of the corporate asset valuation programme in accordance with RICS and CIPFA guidance. Support the Head of Service in developing service plans, business improvement initiatives and long-term property strategies. Deputise for the Head of Property, Regeneration & Economic Development as required. This is one of many roles we are currently recruiting for please visit our website for more information Corporate membership of the RICS (MRICS or FRICS). In-depth knowledge of landlord & tenant matters and relevant legislation. Proven experience of undertaking a variety of valuations including asset valuation work. Demonstrable experience in development appraisal, regeneration or site delivery. Experience of supervising staff and supporting professional development including APC. Able to evidence strong communication, negotiation and report writing skills. Significant experience of strategic asset management and corporate property portfolio management. Proven experience of leading complex property programmes and organisational change initiatives. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Housing Manager Supported Housing Location: Berkshire Job Type: Full-Time, Permanent Salary: Competitive, dependent on experience About the Role Due to company expansion, our client is looking for an additional experienced and proactive Housing Manager to take ownership of a growing supported housing portfolio. This is a hands-on role for someone who understands housing management but also wants the opportunity to build, improve and develop a housing function as an organisation grows. You will be responsible for the day-to-day management of their properties and tenancies, including rent and Housing Benefit, compliance, repairs, voids, occupancy agreements, resident issues and relationships with landlords, local authorities and partner organisations. You will work closely with care and support providers while maintaining clear boundaries between the housing and support functions. They are looking for someone who takes ownership, solves problems and is comfortable working in an environment where they will initially need to wear several hats. What You'll Be Responsible For: Taking ownership of the day-to-day housing management function across our client s supported housing portfolio. Managing tenancies, licences and occupancy agreements from sign-up through to move-on or termination. Overseeing rent accounts, Housing Benefit claims, arrears and income collection. Liaising with Housing Benefit teams and local authorities to resolve claims and payment issues. Managing voids and ensuring properties are prepared and occupied as efficiently as possible. Carrying out regular property and tenancy inspections. Coordinating repairs and maintenance with landlords, contractors and relevant teams. Maintaining oversight of property compliance including gas, electrical, fire, legionella and other relevant statutory requirements. Managing housing-related complaints, ASB, neighbour disputes and breaches of occupancy agreements. Maintaining accurate housing, property and compliance records. Building strong working relationships with landlords, Registered Providers, local authorities, commissioners and other partners. Supporting the mobilisation and onboarding of new properties and supported housing schemes. Producing regular management information covering occupancy, voids, arrears, rent collection, repairs and compliance. Developing and improving housing policies, procedures, systems and controls as the organisation grows. Identifying risks and ensuring issues are followed through to resolution. What They re Looking For You will ideally have: At least two years' experience in housing management, preferably within supported housing, social housing, temporary accommodation, HMOs or a similar environment. Good knowledge of Housing Benefit and Universal Credit housing costs. Experience managing rent accounts, arrears and income collection. Practical knowledge of tenancy and licence agreements and housing management processes. Experience dealing with housing-related matters involving vulnerable adults. Good understanding of residential property compliance and health and safety requirements. Experience working with landlords, local authorities, Housing Benefit teams and contractors. Strong organisational and record-keeping skills. Confidence managing multiple properties, priorities and deadlines. Strong written and verbal communication skills. Good IT skills and confidence using housing or property management systems. An understanding of safeguarding and appropriate escalation procedures. Experience of supported / specified accommodation, Registered Providers, eligible service charges, supported housing rent structures or mobilisation of new schemes would be particularly advantageous. The Person They re Looking For Qualifications and experience are important, but they are equally interested in how you work. They want someone who: Takes ownership and follows things through. Is highly organised and able to manage competing priorities. Doesn't wait to be told what to do when they can see something needs addressing. Are comfortable solving problems and making decisions. Can build positive relationships while also having difficult conversations when required. Has strong attention to detail, particularly around compliance and documentation. Can work independently while being a collaborative member of the wider team. Wants to help build something rather than simply inherit an established housing department. Why Join Our Client Our client is at an exciting stage of its development. Their portfolio is growing, and this role provides the opportunity to take genuine ownership of the housing management function and help shape how it develops. You won't simply be managing an existing system. You will have the opportunity to improve processes, introduce better systems, establish strong housing management standards and help build the infrastructure required for future growth. As the portfolio expands, there will also be the opportunity to help develop the wider housing team and take on increased responsibility. If you are an experienced housing professional who enjoys taking ownership, improving services and helping organisations grow, our client would be very interested in hearing from you. Requirements: Enhanced DBS check our client will arrange this. Right to work in the UK.

Spencer Clarke Group are seeking a Rent Income Manager for a local authority in Southwest London. In this role, you will lead and develop an income team, maximising rental income, reducing arrears and supporting residents to sustain their tenancies. Duties: Lead and manage the Income Team, including performance, training and development. Oversee rent collection, arrears recovery and legal action. Monitor performance, reporting and income collection targets. Build partnerships to support tenancy sustainment and maximise income. Qualifications and Experience: Experience managing and developing staff in a performance-focused environment. Experience in social housing, income management or rent arrears recovery. Experience managing complex cases and supporting vulnerable residents. Experience working with housing legislation, welfare benefits and external partners. What's on offer: Salary: 36ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Residential & Commercial Property Manager Hours: Minimum of 37.5 hours per week, normally Monday to Friday. Due to the nature of the role the working pattern may occasionally change to include evenings, weekends and Public Holidays, with reasonable notice provided or by prior agreement. This may be to support property inspections, tenant matters, or other operational requirements for example. TOIL will be provided for additional planned evening or weekend working in accordance with departmental arrangements. Normal start and finish times may be reasonably adjusted with reasonable notice to meet operational requirements. The role requires regular travel across the property portfolio and occasional travel to St James's Place, London, and other locations as required. The Role The Property Department is responsible for the facilities management and maintenance of the historic, residential and commercial properties belonging to the Rothschild Foundation and National Trust, including Waddesdon Manor, The Stables, Windmill Hill, the Five Arrows Hotel, The Bow, The Dairy, commercial and residential properties and various other smaller outbuildings, staff houses and general infrastructure. The department is led by the Head of Property & Facilities Management, supported by the Facilities & Maintenance Manager, Residential & Commercial Property Manager and a team of skilled trade technicians, general facilities & maintenance operatives, grounds assistants and administrative and data support staff. The Residential & Commercial Property Manager is responsible for the effective management, performance and development of the Rothschild Foundation's residential and commercial property portfolio, working within the strategic direction set by the Head of Property & Facilities Management. What you will do The role is responsible for maintaining high standards of landlord and property management, supporting optimal occupancy and rental income, ensuring appropriate legal and regulatory compliance, and providing a professional and responsive service to tenants and internal stakeholders. The postholder line manages the Lettings Administrator and works closely with the Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance and HR to ensure the effective management of the portfolio. Key Responsibilities include but are not limited to: Portfolio Management & Strategy Work with the Head of Property & Facilities Management to develop and deliver the long-term strategy for the residential and commercial property portfolio. Manage the day-to-day performance of the residential and commercial portfolio, ensuring properties are managed effectively, professionally and in accordance with organisational objectives. Maintain oversight of occupancy, voids, rental performance and emerging portfolio risks, providing regular information and recommendations to the Head of Property & Facilities Management. Identify opportunities to improve the performance, condition, use and value of the portfolio and make recommendations for investment or improvement. Support property acquisitions, disposals, lease renewals and other portfolio changes as required, working with appropriate professional advisers. Prepare and contribute to relevant budgets, forecasts and longer-term property plans and monitor expenditure and income against agreed targets. Residential Lettings & Tenancy Management Provide management oversight of the full residential lettings and tenancy lifecycle, ensuring properties are marketed, let and managed efficiently and in accordance with organisational policy and legal requirements. Line manage the Lettings Administrator, providing clear direction, regular one-to-one meetings, performance management, development support and appropriate oversight of workload and priorities. Ensure appropriate processes are in place for marketing, viewings, referencing, tenancy documentation, inventories, rent reviews, renewals, tenancy changes and check-out arrangements. Review recommendations relating to prospective tenants, rental values and tenancy arrangements and approve or escalate decisions in accordance with delegated authority. Maintain oversight of rent collection and arrears, working closely with Finance and ensuring concerns are identified and escalated promptly. Ensure tenant queries, complaints and tenancy-management matters are handled promptly, professionally and consistently. Maintain appropriate oversight of void properties and coordinate with Facilities & Maintenance colleagues to agree required works and support timely re-letting. Staff Accommodation Provide property-management oversight of the organisation's staff accommodation portfolio, working closely with the Director of People and HR Department. Ensure the Lettings Administrator provides effective administration of staff accommodation, including Manor flats, National Trust Key Representative housing, Pathways Programme accommodation and other short-term or emergency accommodation. Ensure property, landlord, occupancy and compliance requirements relating to staff accommodation are appropriately managed. Work with the Director of People and/or Head of Property & Facilities Management on staff accommodation matters, recognising that employment-related eligibility, approvals, rental concessions and associated policy decisions sit outside the Lettings Administrator role and are determined in accordance with organisational policy. Commercial Property Management Manage the day-to-day administration and performance of the commercial property portfolio, maintaining appropriate records of leases, licences, rent reviews, renewals and other key dates. Build and maintain effective relationships with commercial tenants and occupiers and act as a key point of contact for property-management matters. Coordinate lease events, rent reviews and other commercial property matters with external agents, valuers, solicitors and other professional advisers as required. Monitor rental performance, arrears, lease compliance and emerging risks and make recommendations to the Head of Property & Facilities Management. Support the effective management of commercial properties including the Five Arrows Hotel and The Bow where relevant to the landlord/property-management responsibilities of the Foundation. Property Maintenance & Condition Work in close partnership with the Facilities & Maintenance Manager to agree priorities, capacity and workflows for planned and reactive works across the residential and commercial portfolio, balancing property and tenant requirements with available Facilities & Maintenance resources and wider departmental priorities. Agree appropriate timescales for works with the Facilities & Maintenance Manager before commitments are made to tenants or other stakeholders, and ensure priorities are reviewed where operational demands or available capacity change. Provide the Facilities & Maintenance Manager with relevant property, tenancy and access information to support effective planning and allocation of work. Maintain appropriate oversight of outstanding residential and commercial property works, working with the Facilities & Maintenance Manager and Facilities & Maintenance Administrator to ensure progress is communicated effectively to tenants and other stakeholders. Monitor property condition and identify emerging repair, investment or compliance requirements, escalating significant issues to the Head of Property & Facilities Management. Support property inspections, condition reviews and programmes of improvement as required. Escalate competing priorities, significant capacity constraints or unresolved issues to the Head of Property & Facilities Management where agreement cannot reasonably be reached. Compliance & Risk Ensure the residential and commercial portfolio is managed in accordance with applicable landlord, property, housing and tenancy legislation and regulatory requirements. Maintain oversight of relevant property and tenancy compliance records, working closely with the Property & Systems Data Lead and Facilities & Maintenance colleagues to ensure information is accurate and up to date. Ensure appropriate processes are maintained for statutory and landlord requirements, including relevant safety certification, tenancy documentation, deposit and occupancy requirements where applicable. Keep abreast of changes in residential and commercial property legislation and good practice and advise the Head of Property & Facilities Management on implications for the portfolio. Identify, assess and escalate property-management risks and support the implementation of appropriate controls and mitigations. Work with the Facilities & Maintenance Manager and Health & Safety Manager to ensure responsibilities for property compliance, maintenance compliance and health and safety are clearly coordinated. Stakeholder & Professional Relationships Develop and maintain positive and professional relationships with residential and commercial tenants, prospective tenants and occupiers. Work collaboratively with the Head of Property & Facilities Management, Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance . click apply for full job details

A well-established housing provider is seeking an experienced and proactive Housing Officer to join their team on an initial 3-month interim contract , with the potential for the position to become permanent. Working Pattern: 5 days per week on-site Contract: 3 months initially, with potential to become permanent Rate: 22 - 23 per hour Driving Requirement: Full UK driving licence and access to a vehicle Portfolio: 500+ properties across London The successful candidate will take responsibility for managing a substantial portfolio of 500+ properties across London , delivering a high-quality tenancy management service while supporting the wider housing team. This is a hands-on role requiring strong knowledge of tenancy management, income recovery, voids, nominations and neighbourhood management. You will also be expected to act as a positive role model and source of support to other housing staff , sharing knowledge, promoting good practice and helping to maintain high standards across the service. Key Responsibilities Manage a portfolio of 500+ residential properties across London , ensuring effective tenancy and neighbourhood management. Take full responsibility for the day-to-day management of tenancies, from tenancy commencement through to tenancy termination. Provide professional and proactive advice to residents on tenancy matters, housing management issues and service requests. Manage rent arrears and income recovery , taking appropriate action to maximise rental income and minimise arrears. Identify early warning signs of tenancy failure and implement appropriate interventions to sustain tenancies. Manage void properties , working closely with repairs and other internal teams to minimise void periods and ensure properties are returned to lettable standard. Manage nominations and lettings , ensuring properties are allocated appropriately and in accordance with relevant policies and procedures. Conduct tenancy visits, inspections and neighbourhood visits across the London portfolio. Investigate and resolve tenancy breaches, anti-social behaviour, unauthorised occupation and other tenancy management issues. Work collaboratively with residents, local authorities, contractors and partner agencies to resolve complex housing matters. Maintain accurate and comprehensive records on housing management systems, ensuring cases and actions are fully documented. Monitor outstanding actions and proactively progress cases through to resolution. Provide a visible and customer-focused housing management service across the organisation's housing stock. Support the identification and resolution of recurring housing management issues and contribute to continuous service improvement. Act as a role model for housing staff , providing guidance, knowledge sharing and practical support to colleagues. Promote consistency, professionalism and best practice across the housing service. Support colleagues with complex tenancy cases and provide advice on appropriate housing management interventions. Work collaboratively with senior management to achieve key housing performance targets and service objectives. Ensure all activities comply with relevant housing legislation, regulatory requirements, organisational policies and procedures. Travel regularly across London to undertake property visits, resident meetings, inspections and other operational duties. Essential Experience Proven experience working as a Housing Officer, Tenancy Manager, Neighbourhood Officer or similar housing management professional . Strong experience managing a substantial residential housing portfolio, ideally 500+ properties . Comprehensive knowledge of tenancy management and housing management procedures . Practical experience of income recovery, rent arrears and tenancy sustainment . Experience managing voids and lettings . Experience of nominations and allocations within social housing. Strong understanding of tenancy enforcement, tenancy breaches and housing-related case management. Experience working within a housing association, local authority or social housing environment . Ability to manage competing priorities and a high-volume caseload effectively. Strong communication, negotiation and interpersonal skills. Ability to work independently while contributing effectively to a wider housing team. Demonstrable ability to support, mentor and act as a role model to other housing professionals . Full UK driving licence and access to a vehicle. Willingness and ability to work 5 days per week on-site and travel across London as required. APPLY NOW for the Housing Officer role.