Job Description
Senior Operations Manager (Property - Voids)
Contract Details
Type: Contract
Duration: 24 weeks
Rate: £500 per day Inside IR35
Location: South London
Working Pattern: On-site
Hours: 36 hours per week
Target Start: 28 September 2026
Role Overview
A large London local authority is seeking an experienced Senior Operations Manager (Property - Voids) to lead the day-to-day operational delivery of its Voids Service.
The role will be responsible for driving performance across internal teams, contractors and support functions, with a strong focus on reducing void turnaround times, improving contractor performance, reducing backlog, increasing housing availability and protecting rental income.
You will provide visible operational leadership, manage Contracts Managers, oversee service performance and support the delivery of the wider Voids Recovery Programme.
Key Responsibilities
Lead the day-to-day operational delivery of the Voids Service
Manage and hold Contracts Managers accountable for performance and delivery
Oversee Surveyors, Service Managers and operational teams
Drive improvements in void turnaround times, backlog reduction and weekly property completions
Manage contractor performance, capacity, productivity and service delivery
Challenge underperformance and lead recovery activity where targets are not being achieved
Oversee workforce deployment, resource planning and operational workflows
Identify and remove delays and bottlenecks across the end-to-end void process
Monitor KPIs, SLAs and operational performance data
Lead operational and contractor performance meetings
Manage escalated operational risks, issues and service failures
Ensure properties are returned to a safe, compliant and lettable standard efficiently
Drive operational efficiency, value for money and reductions in void-related rental loss
Promote a high-performance, accountable and collaborative working culture
Essential Experience
Significant experience leading social housing voids, repairs or property maintenance operations
Strong understanding of social housing operational environments
Experience delivering operational recovery or service improvement programmes
Proven experience managing operational management teams
Extensive contractor and supplier management experience
Strong track record of improving service performance and reducing operational backlogs
Experience managing multiple operational workstreams and competing priorities
Strong knowledge of KPIs, SLAs, productivity and performance management
Experience working within regulated housing or property environments
Strong stakeholder, leadership and escalation management skills
Important Information
Applicants must have the Right to Work in the UK
Applicants must be UK residents
This is an on-site role in South London
Candidates must be able to commute to and work on-site for the required working pattern
Interviews will be conducted on-site, with details to be confirmed
Strong demonstrable experience within social housing voids, repairs or property maintenance operations is essential
A full Job Description will be shared with applicants whose skills and experience closely align with the requirements of the role.
*Rates depend on experience and client requirements
