This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works. AKC Building Operations • Oversee and manage the teams responsible for the reception, security and cleaning. • To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each hard and soft FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided. • To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first. • To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan. • To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required. • To act on defects highlighted in suppliers reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety. • To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks. • To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available. • To receive, review, store and respond to suppliers reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation. • To maintain and review equipment asset registers and update accordingly. • Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out. • To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC. • Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security. • To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times. • Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects. • Support the relationships with the tenants of the AKC retail units. • Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped. • Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC • Liaise with other building managers on the KX Estate and maintain good neighbourly relations. • Respond to emergency situations or other urgent issues involving AKC. AKC Building Administration • To prepare an annual operational plan and budget for the AKC building management team. • To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times. • To lead any supplier procurement processes related to building management. • Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure. • To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes. • To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money. • Manage and maintain the SLA standards, KPIs and targets for the AKC building management team. • To own the AKC building management risk register ensuring that it is up to date at all times. • To attend the AKF(UK) Property Committee meetings • Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours. • To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan AKC Events • To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality. • To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently. People Management • Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness. • Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours. • Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK) s staff performance management procedures. • Identify staff with potential for advancement and, as part of succession planning, contribute to their development. • Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives. Carry out any other duties as assigned by the Head of Kings Cross Properties. Qualifications • A degree in Facilities Management or similar qualification would be an advantage. Experience • Experience of staff management • Experience of managing third-party contractors • Experience in managing complex mechanical, electrical and plumbing systems • Experience of managing planned preventative maintenance for hard and soft services • Experience of working in a complex, multi-stakeholder environment • Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy. • Experience of identifying trends and developing/implementing management reports. • Experience in a similar field e.g. school, university or charity. Skills • Good interpersonal, customer care and liaison with a wide range of stakeholders • Ability to explain technical issues to non-technical personnel. • Ability to work both strategically and operationally. • Ability to successfully manage time, plans and other related tasks. • Ability to continuously meet targets and surpass expectations. • Ability to lead, inspire and motivate a team to meet objectives. • Excellent written and verbal communication skills in English. • Good presentation skills. • Excellent communication skills and able to communicate with internal and external customers. • Commercially aware with good negotiating skills. • Excellent client facing skills with the confidence to deal with people at all levels. • Capable of working independently and collaboratively as part of a wider team. • Good numeracy and presentation skills. • Self-motivated, action-focused and with a proactive approach. • Ability to always maintain a professional appearance and approach. • Proven ability to deal with change. Application Details: • Must have right to work in the UK. • Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
Oct 21, 2025
Full time
This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works. AKC Building Operations • Oversee and manage the teams responsible for the reception, security and cleaning. • To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each hard and soft FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided. • To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first. • To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan. • To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required. • To act on defects highlighted in suppliers reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety. • To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks. • To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available. • To receive, review, store and respond to suppliers reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation. • To maintain and review equipment asset registers and update accordingly. • Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out. • To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC. • Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security. • To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times. • Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects. • Support the relationships with the tenants of the AKC retail units. • Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped. • Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC • Liaise with other building managers on the KX Estate and maintain good neighbourly relations. • Respond to emergency situations or other urgent issues involving AKC. AKC Building Administration • To prepare an annual operational plan and budget for the AKC building management team. • To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times. • To lead any supplier procurement processes related to building management. • Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure. • To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes. • To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money. • Manage and maintain the SLA standards, KPIs and targets for the AKC building management team. • To own the AKC building management risk register ensuring that it is up to date at all times. • To attend the AKF(UK) Property Committee meetings • Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours. • To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan AKC Events • To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality. • To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently. People Management • Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness. • Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours. • Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK) s staff performance management procedures. • Identify staff with potential for advancement and, as part of succession planning, contribute to their development. • Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives. Carry out any other duties as assigned by the Head of Kings Cross Properties. Qualifications • A degree in Facilities Management or similar qualification would be an advantage. Experience • Experience of staff management • Experience of managing third-party contractors • Experience in managing complex mechanical, electrical and plumbing systems • Experience of managing planned preventative maintenance for hard and soft services • Experience of working in a complex, multi-stakeholder environment • Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy. • Experience of identifying trends and developing/implementing management reports. • Experience in a similar field e.g. school, university or charity. Skills • Good interpersonal, customer care and liaison with a wide range of stakeholders • Ability to explain technical issues to non-technical personnel. • Ability to work both strategically and operationally. • Ability to successfully manage time, plans and other related tasks. • Ability to continuously meet targets and surpass expectations. • Ability to lead, inspire and motivate a team to meet objectives. • Excellent written and verbal communication skills in English. • Good presentation skills. • Excellent communication skills and able to communicate with internal and external customers. • Commercially aware with good negotiating skills. • Excellent client facing skills with the confidence to deal with people at all levels. • Capable of working independently and collaboratively as part of a wider team. • Good numeracy and presentation skills. • Self-motivated, action-focused and with a proactive approach. • Ability to always maintain a professional appearance and approach. • Proven ability to deal with change. Application Details: • Must have right to work in the UK. • Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
We have a great opportunity for a Mechanical and Electrical (M&E) Manager to join the business on a permanent basis. The role will involve you overseeing and providing advice, guidance, and practical input regarding services throughout the life cycle of the project design, through to build and handover including testing & commissioning of building services, quality assurance / snagging and the identification of risks, mitigations, with the rectification of faults. As the M&E Manager you ll act as a key contact engaging with clients, employers agents or other representatives in relation to designs, product approvals and other matters related to mechanical and electrical elements of the development. You ll also be assisting the in-house design team with regulatory matters in relation to M&E (Operational Maintenance Manual) and overseeing the certification processes working closely with, and managing subcontractors in relation to M&E. About you We re looking for an individual who is educated to Level 5 qualification in a construction related discipline or significant and substantial experience in a relevant position. You ll need to demonstrate excellent communication skills and a technical aptitude, with a strong knowledge and understanding of regulatory requirements in relation to mechanical and electrical elements of a construction development. To be successful in this role you ll need to understand construction principles, processes and procedures and have experience of working in a Mechanical & Electrical role (or similar profession) within the construction industry. You ll need demonstrable experience of working in the construction / development industry and been comfortable working with multiple stakeholders working to tight schedules with competing priorities to deliver projects on time and in line with the design specifications / client requirements. What we can offer you Watkin Jones success to date has been based on our emphasis on building relationships of trust, our customer focus, and our forward-thinking structure. Our intention is to create the future of living, which to us means high quality rental homes, community focus and sustainably driven development. We have an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as 25 days annual leave plus bank holidays (increasing after 2 years service by 1 day up to a max of 29 days per annum), a discretionary bonus, healthcare cash plan, life insurance, discounted gym memberships, exclusive shopping discounts and a contributory pension scheme. About Us Watkin Jones Group is the UK s leading developer, builder, and manager of residential for rent homes, with 52,000+ homes developed and in-build across 135 schemes. Our operating arm, Fresh, manages over 22,000 units across 64 schemes, reflecting approximately £1.7bn of assets under management, giving us unique and unrivalled insight into what tenants and investors desire. Our company was established in 1791 and has been building homes since 1927. More recently, we listed on the AIM market in 2016, and have a current market cap of c.£250m. In FY2022 we generated gross revenue of £407m and a Gross Profit of £67m. Our position in the market is based on a capital light model, where we typically work with institutional forward funders. Why join us? At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), flexible working from home, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform Benefits: Company car or allowance, exclusive shopping discounts, and a contributory pension scheme. About Us: Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000 PBAS beds and BTR units since inception across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 20,000 units across 58 schemes, representing £3.2bn of assets under management.
Oct 15, 2025
Full time
We have a great opportunity for a Mechanical and Electrical (M&E) Manager to join the business on a permanent basis. The role will involve you overseeing and providing advice, guidance, and practical input regarding services throughout the life cycle of the project design, through to build and handover including testing & commissioning of building services, quality assurance / snagging and the identification of risks, mitigations, with the rectification of faults. As the M&E Manager you ll act as a key contact engaging with clients, employers agents or other representatives in relation to designs, product approvals and other matters related to mechanical and electrical elements of the development. You ll also be assisting the in-house design team with regulatory matters in relation to M&E (Operational Maintenance Manual) and overseeing the certification processes working closely with, and managing subcontractors in relation to M&E. About you We re looking for an individual who is educated to Level 5 qualification in a construction related discipline or significant and substantial experience in a relevant position. You ll need to demonstrate excellent communication skills and a technical aptitude, with a strong knowledge and understanding of regulatory requirements in relation to mechanical and electrical elements of a construction development. To be successful in this role you ll need to understand construction principles, processes and procedures and have experience of working in a Mechanical & Electrical role (or similar profession) within the construction industry. You ll need demonstrable experience of working in the construction / development industry and been comfortable working with multiple stakeholders working to tight schedules with competing priorities to deliver projects on time and in line with the design specifications / client requirements. What we can offer you Watkin Jones success to date has been based on our emphasis on building relationships of trust, our customer focus, and our forward-thinking structure. Our intention is to create the future of living, which to us means high quality rental homes, community focus and sustainably driven development. We have an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as 25 days annual leave plus bank holidays (increasing after 2 years service by 1 day up to a max of 29 days per annum), a discretionary bonus, healthcare cash plan, life insurance, discounted gym memberships, exclusive shopping discounts and a contributory pension scheme. About Us Watkin Jones Group is the UK s leading developer, builder, and manager of residential for rent homes, with 52,000+ homes developed and in-build across 135 schemes. Our operating arm, Fresh, manages over 22,000 units across 64 schemes, reflecting approximately £1.7bn of assets under management, giving us unique and unrivalled insight into what tenants and investors desire. Our company was established in 1791 and has been building homes since 1927. More recently, we listed on the AIM market in 2016, and have a current market cap of c.£250m. In FY2022 we generated gross revenue of £407m and a Gross Profit of £67m. Our position in the market is based on a capital light model, where we typically work with institutional forward funders. Why join us? At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), flexible working from home, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform Benefits: Company car or allowance, exclusive shopping discounts, and a contributory pension scheme. About Us: Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000 PBAS beds and BTR units since inception across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 20,000 units across 58 schemes, representing £3.2bn of assets under management.
Our client is seeking a Building Safety Project Manager to join their expanding, highly knowledgeable team, supported by prestigious financial institutions. In this key role, you ll help manage an impressive £6 billion residential property portfolio, ensuring it remains safe, compliant, and effectively maintained. Combining technical expertise in building surveying with hands-on project management, you ll lead major remediation projects, including fire and construction safety works, helping shape the future of excellence across the business. This is a busy but highly rewarding role. Having successfully placed many individuals within this business, we know the support and development opportunities here are unmatched in the sector. You ll provide strategic guidance, manage contractors and consultants, and collaborate with developers, statutory authorities, and key stakeholders to deliver high-quality outcomes across the organisation. What You ll Do: Lead and monitor major remediation projects across a diverse property portfolio. Ensure compliance with Building Regulations, fire safety, and statutory requirements. Advise on construction, building safety, and H&S matters. Oversee Managing Agents, consultants, and contractors to deliver consistent, high-quality results. Review technical documents, contracts, and plans to identify risks and ensure compliance. Liaise with developers, warranty providers, authorities, leaseholders, and residents. Track project progress, budgets, and milestones; report regularly to senior management. Contribute to strategic planning and delivery of fire safety and remediation programmes. Support due diligence and asset enhancement initiatives across acquisitions and developments. What We re Looking For: Proven experience in building surveying, construction, and project management. Strong knowledge of Building Regulations, fire safety, and H&S compliance. Experience in residential property management and landlord/tenant law is desirable. Excellent stakeholder management, negotiation, and communication skills. Ability to manage multiple projects, consultants, and contractors effectively. Why Join them? This is a chance to make a real impact on building safety and the wellbeing of residents. You ll work with a collaborative team, lead high-profile remediation projects, and play a key role in shaping safety standards across a significant residential portfolio.
Oct 02, 2025
Full time
Our client is seeking a Building Safety Project Manager to join their expanding, highly knowledgeable team, supported by prestigious financial institutions. In this key role, you ll help manage an impressive £6 billion residential property portfolio, ensuring it remains safe, compliant, and effectively maintained. Combining technical expertise in building surveying with hands-on project management, you ll lead major remediation projects, including fire and construction safety works, helping shape the future of excellence across the business. This is a busy but highly rewarding role. Having successfully placed many individuals within this business, we know the support and development opportunities here are unmatched in the sector. You ll provide strategic guidance, manage contractors and consultants, and collaborate with developers, statutory authorities, and key stakeholders to deliver high-quality outcomes across the organisation. What You ll Do: Lead and monitor major remediation projects across a diverse property portfolio. Ensure compliance with Building Regulations, fire safety, and statutory requirements. Advise on construction, building safety, and H&S matters. Oversee Managing Agents, consultants, and contractors to deliver consistent, high-quality results. Review technical documents, contracts, and plans to identify risks and ensure compliance. Liaise with developers, warranty providers, authorities, leaseholders, and residents. Track project progress, budgets, and milestones; report regularly to senior management. Contribute to strategic planning and delivery of fire safety and remediation programmes. Support due diligence and asset enhancement initiatives across acquisitions and developments. What We re Looking For: Proven experience in building surveying, construction, and project management. Strong knowledge of Building Regulations, fire safety, and H&S compliance. Experience in residential property management and landlord/tenant law is desirable. Excellent stakeholder management, negotiation, and communication skills. Ability to manage multiple projects, consultants, and contractors effectively. Why Join them? This is a chance to make a real impact on building safety and the wellbeing of residents. You ll work with a collaborative team, lead high-profile remediation projects, and play a key role in shaping safety standards across a significant residential portfolio.
Assistant Property Manager Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. An Assistant Property Manager is responsible for supporting the Property Managers in overseeing a portfolio of mixed-use developments and supporting the Senior Property Manager and other team members on the management of the whole portfolio. This position is based in the office five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm. Duties include but are not limited to: Support the day-to-day maintenance of leasehold properties. Carry out various property management tasks as directed by the Property Manager, Senior Property Manager, and Head of Property. Assist in the project management of Section 20 consultations, and major internal and external works along with the relevant surveyors consultants. Manage electronic data and emails and ensure all records are updated. Manage email and telephone enquiries from lessees, subtenants, contractors etc. and ensure information is circulated to residents. Assist with site visits to ensure all buildings are in good order and complete site inspection reports. Ensure insurance claims are being processed efficiently and correctly in conjunction with the property management team. Review and agree all circular & client correspondence including newsletters, ensuring that communication is regular and accurate. Liaise with contractors to arrange repairs, cleans, and any other tasks including emergency repairs and attend appointments when required. Maintain and update the approved contractors list. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Manage and upload compliance documents to Quooda. Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio. Support the Property Manager and Senior Property Manager in carrying out monthly resident surgeries on site. Collaborate with the Property Manager, Senior Property Manager, and accounts team with regards to service charge budgets and payments. The Person The Assistant Property Manager will have previous experience within Block Property Management and will have worked either client-side or agent-side. They will also meet the below criteria: Essential: Must have an understanding of new build residential and mixed-use developments. Previous experience operating as an Assistant Property Manager, Property Administrator or similar. Some understanding of the relevant Leasehold, Landlord and Tenant Act. Knowledge of budgets and accounts, including utility billing and apportionment. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Demonstrable ability to build relationships and influence stakeholders at all levels. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills. Desirable: Will be AIRPM Qualified or working towards AIRPM. An understanding and experience with multi-schedule budgets. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Jan 29, 2025
Full time
Assistant Property Manager Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. An Assistant Property Manager is responsible for supporting the Property Managers in overseeing a portfolio of mixed-use developments and supporting the Senior Property Manager and other team members on the management of the whole portfolio. This position is based in the office five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm. Duties include but are not limited to: Support the day-to-day maintenance of leasehold properties. Carry out various property management tasks as directed by the Property Manager, Senior Property Manager, and Head of Property. Assist in the project management of Section 20 consultations, and major internal and external works along with the relevant surveyors consultants. Manage electronic data and emails and ensure all records are updated. Manage email and telephone enquiries from lessees, subtenants, contractors etc. and ensure information is circulated to residents. Assist with site visits to ensure all buildings are in good order and complete site inspection reports. Ensure insurance claims are being processed efficiently and correctly in conjunction with the property management team. Review and agree all circular & client correspondence including newsletters, ensuring that communication is regular and accurate. Liaise with contractors to arrange repairs, cleans, and any other tasks including emergency repairs and attend appointments when required. Maintain and update the approved contractors list. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Manage and upload compliance documents to Quooda. Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio. Support the Property Manager and Senior Property Manager in carrying out monthly resident surgeries on site. Collaborate with the Property Manager, Senior Property Manager, and accounts team with regards to service charge budgets and payments. The Person The Assistant Property Manager will have previous experience within Block Property Management and will have worked either client-side or agent-side. They will also meet the below criteria: Essential: Must have an understanding of new build residential and mixed-use developments. Previous experience operating as an Assistant Property Manager, Property Administrator or similar. Some understanding of the relevant Leasehold, Landlord and Tenant Act. Knowledge of budgets and accounts, including utility billing and apportionment. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Demonstrable ability to build relationships and influence stakeholders at all levels. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills. Desirable: Will be AIRPM Qualified or working towards AIRPM. An understanding and experience with multi-schedule budgets. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
A fantastic opportunity for a Regional Facilities Manager has arisen to join a UK leading Managing Agent. The Regional Facilities Manager will cover a portfolio of commercial properties within the West London area.
The successful candidate will have previous managing agent experience and be responsible for managing the delivery of an effective and compliant facilities management service across hard and soft services, on a regional portfolio of buildings.
Key Responsibilities
Ensure that the Operation Reporting System ("Compass") and Datastation Health & Safety systems are up to date and complete at all times.
Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
Prepare each site for risk assessment maintaining a target compliance rating of 95%.
Ensuring that a full set of risk assessments is held at each property and on Datastation and action plans are implemented, diligently and competently at all times.
Ensure that monthly checklists are completed and uploaded on to Datastation, within the appropriate time scales
To act as a mentor to Assistant Facilities Managers and ensure that their development and progression is managed to allow them the best chance of success.
Develop individual training plans for all Assistant Facilities Managers within your region and hold regular review meetings to monitor progress and performance.
Record utility consumption, at all sites and update Optima/Compass accordingly.
Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budgets.
Visit each tenant on a monthly basis or as often as the management contract dictates and report any issues to the appointed Management Surveyor.
Develop a close working relationship with tenant representatives and manage tenant satisfaction and confidence. Ensure that all tenants have relevant contact details for the Regional Facilities Manager and Management Surveyor.
Inspect all properties on frequency specified by the Management Surveyor, multi lets should be visited at least once a month, although site conditions may dictate a higher frequency. In the event of emergency situations, to attend property as soon as is possible and report back to relevant personnel.
Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Management Surveyor and Operations team.
Monitor tenant alterations and advise the Management Surveyor of any works noted, to be ongoing on site, of which the Regional Facilities Manager has not been made aware.
Advise the Management Surveyor of any changes in tenants occupational status i.e. vacation of space, new occupiers moving in, potential name changes etc.
Assist in the preparation of the annual service charge budget by completing a 1st draft with explanatory notes detailing your recommendations and financial requests to ensure the surveyor is aware of all operational needs for each managed property.
Monitor expenditure and ensure that invoices are approved in a timely manner via Proactis.
Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
Ensure that the Management Surveyor is kept fully informed, as to site issues at all times and to assist with the certifying of expenditure invoices if required.
To carry out annual appraisals for all site staff that are based on your sites within the time scales given and ensure that 6 monthly reviews are completed.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Self-motivated individual with excellent interpersonal skills.
Excellent organisational and time management skills with a degree of flexibility.
Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
Experience and knowledge of achieving high standards in property management on multi let sites.
Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
NEBOSH or IOSH Managing Safely qualifications.
Strong overall experience in a similar environment.
Package
Salary £40,000 - £45,000 + 8% car allowance + bonus
Holiday 25 days + bank holidays
Flexible working - remote
Monday to Friday 9am - 5.30pm
Pension
Sep 15, 2022
Permanent
A fantastic opportunity for a Regional Facilities Manager has arisen to join a UK leading Managing Agent. The Regional Facilities Manager will cover a portfolio of commercial properties within the West London area.
The successful candidate will have previous managing agent experience and be responsible for managing the delivery of an effective and compliant facilities management service across hard and soft services, on a regional portfolio of buildings.
Key Responsibilities
Ensure that the Operation Reporting System ("Compass") and Datastation Health & Safety systems are up to date and complete at all times.
Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
Prepare each site for risk assessment maintaining a target compliance rating of 95%.
Ensuring that a full set of risk assessments is held at each property and on Datastation and action plans are implemented, diligently and competently at all times.
Ensure that monthly checklists are completed and uploaded on to Datastation, within the appropriate time scales
To act as a mentor to Assistant Facilities Managers and ensure that their development and progression is managed to allow them the best chance of success.
Develop individual training plans for all Assistant Facilities Managers within your region and hold regular review meetings to monitor progress and performance.
Record utility consumption, at all sites and update Optima/Compass accordingly.
Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budgets.
Visit each tenant on a monthly basis or as often as the management contract dictates and report any issues to the appointed Management Surveyor.
Develop a close working relationship with tenant representatives and manage tenant satisfaction and confidence. Ensure that all tenants have relevant contact details for the Regional Facilities Manager and Management Surveyor.
Inspect all properties on frequency specified by the Management Surveyor, multi lets should be visited at least once a month, although site conditions may dictate a higher frequency. In the event of emergency situations, to attend property as soon as is possible and report back to relevant personnel.
Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Management Surveyor and Operations team.
Monitor tenant alterations and advise the Management Surveyor of any works noted, to be ongoing on site, of which the Regional Facilities Manager has not been made aware.
Advise the Management Surveyor of any changes in tenants occupational status i.e. vacation of space, new occupiers moving in, potential name changes etc.
Assist in the preparation of the annual service charge budget by completing a 1st draft with explanatory notes detailing your recommendations and financial requests to ensure the surveyor is aware of all operational needs for each managed property.
Monitor expenditure and ensure that invoices are approved in a timely manner via Proactis.
Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
Ensure that the Management Surveyor is kept fully informed, as to site issues at all times and to assist with the certifying of expenditure invoices if required.
To carry out annual appraisals for all site staff that are based on your sites within the time scales given and ensure that 6 monthly reviews are completed.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Self-motivated individual with excellent interpersonal skills.
Excellent organisational and time management skills with a degree of flexibility.
Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
Experience and knowledge of achieving high standards in property management on multi let sites.
Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
NEBOSH or IOSH Managing Safely qualifications.
Strong overall experience in a similar environment.
Package
Salary £40,000 - £45,000 + 8% car allowance + bonus
Holiday 25 days + bank holidays
Flexible working - remote
Monday to Friday 9am - 5.30pm
Pension
A fantastic opportunity for a Regional Facilities Manager has arisen to join a UK leading Managing Agent. The Regional Facilities Manager will cover a portfolio of commercial properties within the West London area.
The successful candidate will have previous managing agent experience and be responsible for managing the delivery of an effective and compliant facilities management service across hard and soft services, on a regional portfolio of buildings.
Key Responsibilities
Ensure that the Operation Reporting System ("Compass") and Datastation Health & Safety systems are up to date and complete at all times.
Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
Prepare each site for risk assessment maintaining a target compliance rating of 95%.
Ensuring that a full set of risk assessments is held at each property and on Datastation and action plans are implemented, diligently and competently at all times.
Ensure that monthly checklists are completed and uploaded on to Datastation, within the appropriate time scales
To act as a mentor to Assistant Facilities Managers and ensure that their development and progression is managed to allow them the best chance of success.
Develop individual training plans for all Assistant Facilities Managers within your region and hold regular review meetings to monitor progress and performance.
Record utility consumption, at all sites and update Optima/Compass accordingly.
Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budgets.
Visit each tenant on a monthly basis or as often as the management contract dictates and report any issues to the appointed Management Surveyor.
Develop a close working relationship with tenant representatives and manage tenant satisfaction and confidence. Ensure that all tenants have relevant contact details for the Regional Facilities Manager and Management Surveyor.
Inspect all properties on frequency specified by the Management Surveyor, multi lets should be visited at least once a month, although site conditions may dictate a higher frequency. In the event of emergency situations, to attend property as soon as is possible and report back to relevant personnel.
Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Management Surveyor and Operations team.
Monitor tenant alterations and advise the Management Surveyor of any works noted, to be ongoing on site, of which the Regional Facilities Manager has not been made aware.
Advise the Management Surveyor of any changes in tenants occupational status i.e. vacation of space, new occupiers moving in, potential name changes etc.
Assist in the preparation of the annual service charge budget by completing a 1st draft with explanatory notes detailing your recommendations and financial requests to ensure the surveyor is aware of all operational needs for each managed property.
Monitor expenditure and ensure that invoices are approved in a timely manner via Proactis.
Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
Ensure that the Management Surveyor is kept fully informed, as to site issues at all times and to assist with the certifying of expenditure invoices if required.
To carry out annual appraisals for all site staff that are based on your sites within the time scales given and ensure that 6 monthly reviews are completed.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Self-motivated individual with excellent interpersonal skills.
Excellent organisational and time management skills with a degree of flexibility.
Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
Experience and knowledge of achieving high standards in property management on multi let sites.
Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
NEBOSH or IOSH Managing Safely qualifications.
Strong overall experience in a similar environment.
Package
Salary £40,000 - £45,000 + 8% car allowance + bonus
Holiday 25 days + bank holidays
Flexible working - remote
Monday to Friday 9am - 5.30pm
Pension
Sep 15, 2022
Permanent
A fantastic opportunity for a Regional Facilities Manager has arisen to join a UK leading Managing Agent. The Regional Facilities Manager will cover a portfolio of commercial properties within the West London area.
The successful candidate will have previous managing agent experience and be responsible for managing the delivery of an effective and compliant facilities management service across hard and soft services, on a regional portfolio of buildings.
Key Responsibilities
Ensure that the Operation Reporting System ("Compass") and Datastation Health & Safety systems are up to date and complete at all times.
Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
Prepare each site for risk assessment maintaining a target compliance rating of 95%.
Ensuring that a full set of risk assessments is held at each property and on Datastation and action plans are implemented, diligently and competently at all times.
Ensure that monthly checklists are completed and uploaded on to Datastation, within the appropriate time scales
To act as a mentor to Assistant Facilities Managers and ensure that their development and progression is managed to allow them the best chance of success.
Develop individual training plans for all Assistant Facilities Managers within your region and hold regular review meetings to monitor progress and performance.
Record utility consumption, at all sites and update Optima/Compass accordingly.
Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budgets.
Visit each tenant on a monthly basis or as often as the management contract dictates and report any issues to the appointed Management Surveyor.
Develop a close working relationship with tenant representatives and manage tenant satisfaction and confidence. Ensure that all tenants have relevant contact details for the Regional Facilities Manager and Management Surveyor.
Inspect all properties on frequency specified by the Management Surveyor, multi lets should be visited at least once a month, although site conditions may dictate a higher frequency. In the event of emergency situations, to attend property as soon as is possible and report back to relevant personnel.
Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Management Surveyor and Operations team.
Monitor tenant alterations and advise the Management Surveyor of any works noted, to be ongoing on site, of which the Regional Facilities Manager has not been made aware.
Advise the Management Surveyor of any changes in tenants occupational status i.e. vacation of space, new occupiers moving in, potential name changes etc.
Assist in the preparation of the annual service charge budget by completing a 1st draft with explanatory notes detailing your recommendations and financial requests to ensure the surveyor is aware of all operational needs for each managed property.
Monitor expenditure and ensure that invoices are approved in a timely manner via Proactis.
Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
Ensure that the Management Surveyor is kept fully informed, as to site issues at all times and to assist with the certifying of expenditure invoices if required.
To carry out annual appraisals for all site staff that are based on your sites within the time scales given and ensure that 6 monthly reviews are completed.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Self-motivated individual with excellent interpersonal skills.
Excellent organisational and time management skills with a degree of flexibility.
Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
Experience and knowledge of achieving high standards in property management on multi let sites.
Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
NEBOSH or IOSH Managing Safely qualifications.
Strong overall experience in a similar environment.
Package
Salary £40,000 - £45,000 + 8% car allowance + bonus
Holiday 25 days + bank holidays
Flexible working - remote
Monday to Friday 9am - 5.30pm
Pension
Engineering Manager - Kings Cross, London - Leading Managing Agent - Prestigious 300,000 Sq Ft Commercial Trophy Building - Up to £65k + Package
Are you an experienced Engineering Manager, looking for an exciting new Managing Agent side opportunity in Kings Cross, London
How would you like the chance to head up the M&E services on a prestigious 300,000 Sq. Ft Trophy Building?
One of the countries leading Managing Agent's is currently looking for an Engineering Manager to join their award winning team, where you will be heading up the M&E service delivery in a very client facing role.
Benefits:
This is a fantastic chance to work on one of the companies most prestigious buildings in London, where you will be responsible to the client M&E service delivery on site
The opportunity to step into more of a 'client side' role, where you will hold responsibility to manage the M&E contractors on site rather than be managed yourself
Joining one of the most reputable Managing Agent's in the UK with some of the cities finest Real Estate under their management
A real chance for career progression within a highly ambitious organisation
Responsibilities:
Overseeing all technical M&E services on site with regards to both electrical and mechanical plant inclusive of critical equipment.
Hard service contractor management
M&E Project Management
Monitoring performance of M&E contractors on site.
Annual service charge budget - preparing, monitoring and reconciling
Provide best in class customer service
Daily client and tenant liaison
Overseeing small and large M&E project works on site
Overseeing M&E plant replacement projects.
Qualifications & Experience:
HNC/ HND Electrical/ Mechanical Engineering
City & Guilds Mechanical/ City & Guilds 17th Edition
HV/ LV experience
This exciting opportunity is paying an extremely attractive salary of £65k + Package with the chance to work for one of the countries leading Managing Agent's.
They offer great career progression and a real opportunity to climb the ranks within an award winning organisation.
May 02, 2020
Full time
Engineering Manager - Kings Cross, London - Leading Managing Agent - Prestigious 300,000 Sq Ft Commercial Trophy Building - Up to £65k + Package
Are you an experienced Engineering Manager, looking for an exciting new Managing Agent side opportunity in Kings Cross, London
How would you like the chance to head up the M&E services on a prestigious 300,000 Sq. Ft Trophy Building?
One of the countries leading Managing Agent's is currently looking for an Engineering Manager to join their award winning team, where you will be heading up the M&E service delivery in a very client facing role.
Benefits:
This is a fantastic chance to work on one of the companies most prestigious buildings in London, where you will be responsible to the client M&E service delivery on site
The opportunity to step into more of a 'client side' role, where you will hold responsibility to manage the M&E contractors on site rather than be managed yourself
Joining one of the most reputable Managing Agent's in the UK with some of the cities finest Real Estate under their management
A real chance for career progression within a highly ambitious organisation
Responsibilities:
Overseeing all technical M&E services on site with regards to both electrical and mechanical plant inclusive of critical equipment.
Hard service contractor management
M&E Project Management
Monitoring performance of M&E contractors on site.
Annual service charge budget - preparing, monitoring and reconciling
Provide best in class customer service
Daily client and tenant liaison
Overseeing small and large M&E project works on site
Overseeing M&E plant replacement projects.
Qualifications & Experience:
HNC/ HND Electrical/ Mechanical Engineering
City & Guilds Mechanical/ City & Guilds 17th Edition
HV/ LV experience
This exciting opportunity is paying an extremely attractive salary of £65k + Package with the chance to work for one of the countries leading Managing Agent's.
They offer great career progression and a real opportunity to climb the ranks within an award winning organisation.
Building Manager - Leading Managing Agent - St Paul's Area, London - Prestigious 220,000 Sq Ft Trophy Building - Up to £65k + Package
Would you like the opportunity to head up the day to day running of the FM services to a new, prestigious, 220,000 Sq Ft multi tenanted commercial building in Fenchurch Street, London
Do you have experience of managing a 5* FM service to a multitude of corporate tenants, whilst in a very client facing role?
I am currently recruiting for an exciting new position for an exceptional Building Manager to head up the FM services on a fantastic 220,000 Sq Ft Multi Tenanted commercial building in Central London
Benefits:
Fantastic team culture within an award winning FM organisation
You will be joining a company that are specialists in providing exceptional Facilities Management to some of the UK's finest commercial Real Estate.
Support from Senior FM staff with years of experience in the delivery of best in class FM service provisions
The chance to join a 'family ethos' within the organisation that hold numerous social events throughout the year.
Responsibilities:
Management of a best in class FM service provision to multiple corporate tenants on site
Daily tenant liaison, forming close working relationships with tenants and clients on site
Service charge budget preparation, management and reconciliation of around £2.5million per annum
Health & safety management
Hard and soft service contractor management
Oversight and management of an on site Assistant Building Manager
Project management and refurbishment works
Requirements:
The successful candidate will have 5 + years experience in a similar role with service charge budget experience and previous experience of working on a multi tenanted commercial building, preferably in a Managing Agent capacity
MBIFM - Member Of BIFM
IOSH/ Nebosh certificate
This is an exciting opportunity, paying an attractive salary of up to £65k + Package with the chance to work for a company that invests in their people and career progression.
May 02, 2020
Full time
Building Manager - Leading Managing Agent - St Paul's Area, London - Prestigious 220,000 Sq Ft Trophy Building - Up to £65k + Package
Would you like the opportunity to head up the day to day running of the FM services to a new, prestigious, 220,000 Sq Ft multi tenanted commercial building in Fenchurch Street, London
Do you have experience of managing a 5* FM service to a multitude of corporate tenants, whilst in a very client facing role?
I am currently recruiting for an exciting new position for an exceptional Building Manager to head up the FM services on a fantastic 220,000 Sq Ft Multi Tenanted commercial building in Central London
Benefits:
Fantastic team culture within an award winning FM organisation
You will be joining a company that are specialists in providing exceptional Facilities Management to some of the UK's finest commercial Real Estate.
Support from Senior FM staff with years of experience in the delivery of best in class FM service provisions
The chance to join a 'family ethos' within the organisation that hold numerous social events throughout the year.
Responsibilities:
Management of a best in class FM service provision to multiple corporate tenants on site
Daily tenant liaison, forming close working relationships with tenants and clients on site
Service charge budget preparation, management and reconciliation of around £2.5million per annum
Health & safety management
Hard and soft service contractor management
Oversight and management of an on site Assistant Building Manager
Project management and refurbishment works
Requirements:
The successful candidate will have 5 + years experience in a similar role with service charge budget experience and previous experience of working on a multi tenanted commercial building, preferably in a Managing Agent capacity
MBIFM - Member Of BIFM
IOSH/ Nebosh certificate
This is an exciting opportunity, paying an attractive salary of up to £65k + Package with the chance to work for a company that invests in their people and career progression.
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