Location: North London Contract: Initial 12-week contract PAYE: £27.81 per hour Limited/Umbrella: £36.40 per hour We are currently seeking an experienced Private Sector Housing Officer to join a busy Local Authority in North London on an initial 12-week contract. The successful candidate will work within the Housing Standards service, helping to improve housing conditions within the private rented sector and ensure landlords comply with relevant housing and licensing legislation. You will undertake property inspections, investigate complaints relating to poor housing conditions and nuisance, identify housing hazards and take appropriate enforcement action where required. Key responsibilities will include: Carrying out housing and public health inspections, including property condition, nuisance, drainage, pest control and licensing compliance visits. Investigating complaints regarding poor conditions within privately rented accommodation. Identifying housing hazards and assessing the nature, severity and urgency of remedial works. Taking appropriate action against non-compliant landlords in accordance with relevant legislation. Providing clear advice and guidance to tenants, landlords and other stakeholders. Maintaining accurate records and ensuring cases are progressed effectively and in line with statutory requirements. We are looking for candidates with previous Private Sector Housing/Housing Standards experience, within a Local Authority environment, alongside a good understanding of housing hazards, property inspections, enforcement and relevant housing/public health legislation. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
14/09/2026
Contract
Location: North London Contract: Initial 12-week contract PAYE: £27.81 per hour Limited/Umbrella: £36.40 per hour We are currently seeking an experienced Private Sector Housing Officer to join a busy Local Authority in North London on an initial 12-week contract. The successful candidate will work within the Housing Standards service, helping to improve housing conditions within the private rented sector and ensure landlords comply with relevant housing and licensing legislation. You will undertake property inspections, investigate complaints relating to poor housing conditions and nuisance, identify housing hazards and take appropriate enforcement action where required. Key responsibilities will include: Carrying out housing and public health inspections, including property condition, nuisance, drainage, pest control and licensing compliance visits. Investigating complaints regarding poor conditions within privately rented accommodation. Identifying housing hazards and assessing the nature, severity and urgency of remedial works. Taking appropriate action against non-compliant landlords in accordance with relevant legislation. Providing clear advice and guidance to tenants, landlords and other stakeholders. Maintaining accurate records and ensuring cases are progressed effectively and in line with statutory requirements. We are looking for candidates with previous Private Sector Housing/Housing Standards experience, within a Local Authority environment, alongside a good understanding of housing hazards, property inspections, enforcement and relevant housing/public health legislation. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Options Officer Kettering Contract £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer 4 days in Kettering office 1 day at home Triage officer to conduct the initial homelessness assessments for customers who are at risk of homelessness. Role will be to assess eligibility, homelessness and reason to believe priority need and determine if any S188 duties are owed with a key priority to preventing homelessness with a positive outcome. This is one of several roles we are currently recruiting for please visit our website for more opportunities. To work with other Housing Options Advisors in a small team within the Housing Advice and Options Service or Single Homelessness Service delivering specialist advice, support and interventions via triage, and casework functions for both families and certain priority groups and single homeless people. To provide an efficient, high-quality advice and assessment service for people who are homeless or threatened with homelessness, ensuring that customer s circumstances are investigated and their housing and support needs are assessed and met in accordance with homelessness legislation, statutory guidance and the Council s policies and procedures. Focussed on securing positive outcomes, the post holder will work collaboratively and proactively with other services and organisations, landlords, letting agents and family members to support and safeguard homeless households and vulnerable people, and work to prevent homelessness and the use of temporary accommodation. The role will be based across the locality of North Northamptonshire. Principal responsibilities 1. Acting as a primary point of contact for households who are homeless or threatened with homelessness, provide an effective triage service to assess initial housing needs, risks, and eligibility for assistance, offering immediate advice, practical support, and advocacy to stabilise their situations. 2. Take swift and decisive action to mitigate risks of eviction or homelessness, escalating complex cases as needed, delivering timely and appropriate advice and referrals for families and single individuals based on their circumstances and statutory entitlements. 3. Deliver tailored, proactive, and person-centred advice to prevent or relieve homelessness, including negotiating with landlords, mediating with family or friends, and identifying suitable alternative accommodation. Working with customers to complete Full Housing Assessments (FHA s) and create and implement Personal Housing Plans (PHP s) that outline steps to resolve their housing issues sustainably. 4. Manage a varied caseload, ensuring that all advice, actions, casework, assessments and decisions comply with relevant legislation, guidance and caselaw, and the Council s policies and procedures. Ensure decisions are evidence based, and robust, liaising with Senior Housing Options Advisors for guidance on complex or high-risk cases as required. 5. Work collaboratively and proactively across the Housing Solutions service, with internal departments and external agencies to deliver holistic accommodation and support solutions for people who are homeless or threatened with homelessness. Coordinate, lead and actively participate in multi-agency meetings to share information, discuss concerns or risk, work together to respond to housing issues, identify and agree multi agency support plans and improve outcomes. 6. Provide empathetic, professional, and high-quality customer service at all times, resolving queries and complaints promptly and effectively. Escalate recurring issues or trends to Senior Housing Options Advisors for resolution and to support service improvement. 7. Maintain accurate, up-to-date records on all cases using the Council s homelessness case management system and other records as required, ensuring compliance with data protection regulations. Contribute to data collection and reporting processes, supporting performance monitoring and service improvement initiatives. 8. Identify safeguarding concerns for vulnerable individuals, including children and adults at risk, and take appropriate action in line with safeguarding protocols. Work with relevant teams and agencies to address risks and ensure positive outcomes for customers. 9. Take responsibility for own learning and development in relation to updates to legislation, guidance, case law and best practise to enhance knowledge and skills relating to housing advice and homelessness prevention. Share best practices and insights with colleagues to ensure consistency and contribute to the development and implementation of service improvements. 10. Provide flexible support to meet service demands during peak periods or emergencies, ensuring continuity of service for customers in urgent need. 11. Identify trends and areas for improvement within the Housing Solutions Service, contributing ideas and solutions to enhance efficiency, effectiveness, and outcomes. Support the development and implementation of new initiatives, policies, and procedures to meet changing demands and legal requirements. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
14/09/2026
Contract
Housing Options Officer Kettering Contract £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer 4 days in Kettering office 1 day at home Triage officer to conduct the initial homelessness assessments for customers who are at risk of homelessness. Role will be to assess eligibility, homelessness and reason to believe priority need and determine if any S188 duties are owed with a key priority to preventing homelessness with a positive outcome. This is one of several roles we are currently recruiting for please visit our website for more opportunities. To work with other Housing Options Advisors in a small team within the Housing Advice and Options Service or Single Homelessness Service delivering specialist advice, support and interventions via triage, and casework functions for both families and certain priority groups and single homeless people. To provide an efficient, high-quality advice and assessment service for people who are homeless or threatened with homelessness, ensuring that customer s circumstances are investigated and their housing and support needs are assessed and met in accordance with homelessness legislation, statutory guidance and the Council s policies and procedures. Focussed on securing positive outcomes, the post holder will work collaboratively and proactively with other services and organisations, landlords, letting agents and family members to support and safeguard homeless households and vulnerable people, and work to prevent homelessness and the use of temporary accommodation. The role will be based across the locality of North Northamptonshire. Principal responsibilities 1. Acting as a primary point of contact for households who are homeless or threatened with homelessness, provide an effective triage service to assess initial housing needs, risks, and eligibility for assistance, offering immediate advice, practical support, and advocacy to stabilise their situations. 2. Take swift and decisive action to mitigate risks of eviction or homelessness, escalating complex cases as needed, delivering timely and appropriate advice and referrals for families and single individuals based on their circumstances and statutory entitlements. 3. Deliver tailored, proactive, and person-centred advice to prevent or relieve homelessness, including negotiating with landlords, mediating with family or friends, and identifying suitable alternative accommodation. Working with customers to complete Full Housing Assessments (FHA s) and create and implement Personal Housing Plans (PHP s) that outline steps to resolve their housing issues sustainably. 4. Manage a varied caseload, ensuring that all advice, actions, casework, assessments and decisions comply with relevant legislation, guidance and caselaw, and the Council s policies and procedures. Ensure decisions are evidence based, and robust, liaising with Senior Housing Options Advisors for guidance on complex or high-risk cases as required. 5. Work collaboratively and proactively across the Housing Solutions service, with internal departments and external agencies to deliver holistic accommodation and support solutions for people who are homeless or threatened with homelessness. Coordinate, lead and actively participate in multi-agency meetings to share information, discuss concerns or risk, work together to respond to housing issues, identify and agree multi agency support plans and improve outcomes. 6. Provide empathetic, professional, and high-quality customer service at all times, resolving queries and complaints promptly and effectively. Escalate recurring issues or trends to Senior Housing Options Advisors for resolution and to support service improvement. 7. Maintain accurate, up-to-date records on all cases using the Council s homelessness case management system and other records as required, ensuring compliance with data protection regulations. Contribute to data collection and reporting processes, supporting performance monitoring and service improvement initiatives. 8. Identify safeguarding concerns for vulnerable individuals, including children and adults at risk, and take appropriate action in line with safeguarding protocols. Work with relevant teams and agencies to address risks and ensure positive outcomes for customers. 9. Take responsibility for own learning and development in relation to updates to legislation, guidance, case law and best practise to enhance knowledge and skills relating to housing advice and homelessness prevention. Share best practices and insights with colleagues to ensure consistency and contribute to the development and implementation of service improvements. 10. Provide flexible support to meet service demands during peak periods or emergencies, ensuring continuity of service for customers in urgent need. 11. Identify trends and areas for improvement within the Housing Solutions Service, contributing ideas and solutions to enhance efficiency, effectiveness, and outcomes. Support the development and implementation of new initiatives, policies, and procedures to meet changing demands and legal requirements. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Senior Housing Officer (Independent Living) 38,000 including 2000 car allowance Permanent, Full Time The role covers various service locations and requires regular travel. The Senior Housing Officer (Independent Living) is responsible for providing specialist housing management expertise and professional support across Independent Living services. The role acts as the lead practitioner for complex tenancy management, safeguarding, risk management and customer wellbeing cases. Working closely with operational colleagues, the postholder will champion best practice, support continuous improvement, coach and mentor team members, and help ensure services remain compliant, customer-focused and outcomes-driven Key Responsibilities Manage and support complex tenancy, safeguarding and risk management cases. Provide expert advice and guidance to colleagues on housing management matters. Coordinate multi-agency interventions and build effective partnerships to support customer outcomes. Coach, mentor and support the development of Scheme Managers and Independent Living colleagues. Carry out quality assurance activities, audits and service reviews. Ensure compliance with housing legislation, safeguarding requirements, policies and procedures. Identify opportunities for service improvement and support the implementation of best practice. Support operational resilience and service continuity across schemes when required. Promote customer wellbeing, independence and tenancy sustainment. Person Specification Knowledge and Experience Significant experience in housing management. Experience of supporting vulnerable customers. Experience of complex case management. Experience of safeguarding adults and risk management. Experience of multi-agency working and partnership development. Experience of coaching, mentoring and developing others. Experience of quality assurance, auditing or service improvement activities. Strong knowledge of housing legislation and tenancy management practice. Knowledge of mental health, dementia, self-neglect, hoarding and safeguarding practices. CIH qualification or equivalent professional experience. Skills and Attributes Excellent communication and interpersonal skills. Strong customer focus and commitment to service excellence. Ability to make sound decisions in complex situations. Strong organisational and prioritisation skills. Ability to influence, support and develop others. Strong analytical and problem-solving skills. Ability to work independently and use initiative. Excellent IT and record-keeping skills. Full UK driving licence and ability to travel regularly across service areas. Please note : We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. We therefore encourage candidates to apply as soon as possible.
14/09/2026
Full time
Senior Housing Officer (Independent Living) 38,000 including 2000 car allowance Permanent, Full Time The role covers various service locations and requires regular travel. The Senior Housing Officer (Independent Living) is responsible for providing specialist housing management expertise and professional support across Independent Living services. The role acts as the lead practitioner for complex tenancy management, safeguarding, risk management and customer wellbeing cases. Working closely with operational colleagues, the postholder will champion best practice, support continuous improvement, coach and mentor team members, and help ensure services remain compliant, customer-focused and outcomes-driven Key Responsibilities Manage and support complex tenancy, safeguarding and risk management cases. Provide expert advice and guidance to colleagues on housing management matters. Coordinate multi-agency interventions and build effective partnerships to support customer outcomes. Coach, mentor and support the development of Scheme Managers and Independent Living colleagues. Carry out quality assurance activities, audits and service reviews. Ensure compliance with housing legislation, safeguarding requirements, policies and procedures. Identify opportunities for service improvement and support the implementation of best practice. Support operational resilience and service continuity across schemes when required. Promote customer wellbeing, independence and tenancy sustainment. Person Specification Knowledge and Experience Significant experience in housing management. Experience of supporting vulnerable customers. Experience of complex case management. Experience of safeguarding adults and risk management. Experience of multi-agency working and partnership development. Experience of coaching, mentoring and developing others. Experience of quality assurance, auditing or service improvement activities. Strong knowledge of housing legislation and tenancy management practice. Knowledge of mental health, dementia, self-neglect, hoarding and safeguarding practices. CIH qualification or equivalent professional experience. Skills and Attributes Excellent communication and interpersonal skills. Strong customer focus and commitment to service excellence. Ability to make sound decisions in complex situations. Strong organisational and prioritisation skills. Ability to influence, support and develop others. Strong analytical and problem-solving skills. Ability to work independently and use initiative. Excellent IT and record-keeping skills. Full UK driving licence and ability to travel regularly across service areas. Please note : We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. We therefore encourage candidates to apply as soon as possible.
Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.
11/09/2026
Full time
Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.
H&S Officer for Joseph Rowntree Housing for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description H&S Officer for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager Risk assessments and method statements Managing the H&S inbox enquiries Ensuring H&S works issued have been carried out by the wider team Support with incident investigations Co-ordination of H&S activities Data processing and using the H&S system Profile IOSH qualification Experience operating in a similar role in the housing, health care or safety sectors Able to carry out risk assessments and method statements Passion for safety Commutable distance of York Job Offer 40,076 Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme
11/09/2026
Full time
H&S Officer for Joseph Rowntree Housing for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description H&S Officer for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager Risk assessments and method statements Managing the H&S inbox enquiries Ensuring H&S works issued have been carried out by the wider team Support with incident investigations Co-ordination of H&S activities Data processing and using the H&S system Profile IOSH qualification Experience operating in a similar role in the housing, health care or safety sectors Able to carry out risk assessments and method statements Passion for safety Commutable distance of York Job Offer 40,076 Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme
Hertfordshire County Council
Stevenage, Hertfordshire
About the team As a key member of the Estates team, you will play a vital role in managing one of the county's most diverse property portfolios. Our estate includes libraries, adult care facilities (supported living schemes, care homes and extra care housing), fire stations, register offices, recycling centres, highways assets, public health facilities, and corporate offices. This breadth of assets provides a unique opportunity to work on a wide variety of property matters that directly support vital public services across Hertfordshire. As a valued member of the team, you will: • Manage and instruct external property management agents and specialist consultants. • Work collaboratively with colleagues across Legal Services, Planning, Property Development, Design and Construction, Facilities Management and service departments. • Develop strong relationships with internal stakeholders to deliver property solutions that meet service needs while achieving best value for the Council. • Support the delivery of strategic property initiatives, estate management programmes and major projects across the portfolio. • Lead and contribute to governance and decision-making processes, preparing reports and securing approvals within a democratic and politically sensitive environment. We embrace flexible and hybrid working, offering a combination of office-based, site-based and remote working to help you maintain a healthy work-life balance. About the role As a Senior Estates Officer, you will help ensure the Council's estate is managed effectively, efficiently and in accordance with the Strategic Asset Management Plan, supporting the delivery of high-quality services for Hertfordshire residents. Your primary focus will be the Adult Care property portfolio, including supported living schemes, care homes and extra care facilities. You will contribute to significant strategic programmes, including the implementation of the Council's Supported Living Strategy and the development of new Extra Care schemes across the county. You will also play an important role in reviewing and transforming the older persons' care home estate, helping to shape property solutions that improve accommodation, enhance service provision and support future service delivery. Reporting to the Strategic Asset and Estates Manager, you will provide expert property and estates advice on a wide range of land and property matters, ensuring compliance with RICS professional standards, relevant legislation and Council policies. The role offers significant variety of estate management, including landlord and tenant matters such as rent reviews, lease renewals and lease re-gears, as well as project delivery, property asset management, strategic reviews, and the provision of professional estates advice to colleagues, service departments, and external stakeholders. This is an excellent opportunity for someone who enjoys combining professional estate management with strategic thinking and stakeholder engagement. About you We are looking for an enthusiastic and motivated property professional who can confidently manage a varied workload and build strong working relationships across a range of stakeholders. Essential: Experience in estate management, property management or a related property discipline, with a sound understanding of professional property practice. Knowledge of landlord and tenant matters and wider estate management principles. Understanding of property, planning and legal issues, with the ability to navigate complex and sensitive situations. Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes. Excellent organisational skills with the ability to manage competing priorities and deliver results to deadlines. Strong written and verbal communication skills, including the ability to prepare reports and present recommendations. Good IT skills, including proficiency in Microsoft Office applications. Ability to work independently while contributing positively to a collaborative team environment. Desirable: Experience of working within a local authority or public sector property environment. Membership of the Royal Institution of Chartered Surveyors (MRICS) or progressing towards professional qualification. Experience of delivering strategic property projects.
10/09/2026
Full time
About the team As a key member of the Estates team, you will play a vital role in managing one of the county's most diverse property portfolios. Our estate includes libraries, adult care facilities (supported living schemes, care homes and extra care housing), fire stations, register offices, recycling centres, highways assets, public health facilities, and corporate offices. This breadth of assets provides a unique opportunity to work on a wide variety of property matters that directly support vital public services across Hertfordshire. As a valued member of the team, you will: • Manage and instruct external property management agents and specialist consultants. • Work collaboratively with colleagues across Legal Services, Planning, Property Development, Design and Construction, Facilities Management and service departments. • Develop strong relationships with internal stakeholders to deliver property solutions that meet service needs while achieving best value for the Council. • Support the delivery of strategic property initiatives, estate management programmes and major projects across the portfolio. • Lead and contribute to governance and decision-making processes, preparing reports and securing approvals within a democratic and politically sensitive environment. We embrace flexible and hybrid working, offering a combination of office-based, site-based and remote working to help you maintain a healthy work-life balance. About the role As a Senior Estates Officer, you will help ensure the Council's estate is managed effectively, efficiently and in accordance with the Strategic Asset Management Plan, supporting the delivery of high-quality services for Hertfordshire residents. Your primary focus will be the Adult Care property portfolio, including supported living schemes, care homes and extra care facilities. You will contribute to significant strategic programmes, including the implementation of the Council's Supported Living Strategy and the development of new Extra Care schemes across the county. You will also play an important role in reviewing and transforming the older persons' care home estate, helping to shape property solutions that improve accommodation, enhance service provision and support future service delivery. Reporting to the Strategic Asset and Estates Manager, you will provide expert property and estates advice on a wide range of land and property matters, ensuring compliance with RICS professional standards, relevant legislation and Council policies. The role offers significant variety of estate management, including landlord and tenant matters such as rent reviews, lease renewals and lease re-gears, as well as project delivery, property asset management, strategic reviews, and the provision of professional estates advice to colleagues, service departments, and external stakeholders. This is an excellent opportunity for someone who enjoys combining professional estate management with strategic thinking and stakeholder engagement. About you We are looking for an enthusiastic and motivated property professional who can confidently manage a varied workload and build strong working relationships across a range of stakeholders. Essential: Experience in estate management, property management or a related property discipline, with a sound understanding of professional property practice. Knowledge of landlord and tenant matters and wider estate management principles. Understanding of property, planning and legal issues, with the ability to navigate complex and sensitive situations. Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes. Excellent organisational skills with the ability to manage competing priorities and deliver results to deadlines. Strong written and verbal communication skills, including the ability to prepare reports and present recommendations. Good IT skills, including proficiency in Microsoft Office applications. Ability to work independently while contributing positively to a collaborative team environment. Desirable: Experience of working within a local authority or public sector property environment. Membership of the Royal Institution of Chartered Surveyors (MRICS) or progressing towards professional qualification. Experience of delivering strategic property projects.
ASB Team Leader London Hybrid / Field Based Rate: £450.02 per day IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time hours (37) Role Summary The successful candidate will be responsible for managing a team of ASB Complex Case Officers, ensuring high-quality case management, robust enforcement activity and effective partnership working to reduce and prevent anti-social behaviour. This role requires an experienced ASB professional who can provide leadership, drive performance and work collaboratively with internal teams, statutory partners and community organisations to deliver positive outcomes. What You Will Do As An ASB Team Leader - Lead and manage a team of ASB Complex Case Officers, ensuring effective delivery of complex ASB case management. - Provide operational leadership, guidance and support to officers managing challenging and high-risk cases. - Coordinate partnership working with agencies including police, probation, health services, fire services, community groups and other stakeholders. - Support the delivery of effective problem-solving approaches to prevent and reduce anti-social behaviour. - Oversee investigations, ensuring cases are managed appropriately, evidence is gathered and enforcement action is progressed where required. - Provide advice and support on legal interventions, including actions under ASB legislation and associated housing legislation. - Support court proceedings by assisting with case preparation, evidence gathering, statements and attendance as a witness when required. What You Will Need As An ASB Team Leader - Proven experience leading or managing complex ASB, enforcement or community safety casework. - Strong knowledge of ASB legislation, statutory duties, enforcement processes and best practice approaches. - Experience managing complex investigations and preparing cases for formal enforcement action. - Experience working with multi-agency partnerships to achieve positive outcomes. - Excellent communication, negotiation and problem-solving skills with the ability to engage with a range of stakeholders. - Ability to manage and motivate a team, driving performance and maintaining high service standards. - Experience representing an organisation in court or providing evidence as a witness is desirable. - Full UK driving licence and access to a vehicle for site visits. What's On Offer - Competitive day rate of £450.02 per day - Initial 3-month contract with potential extension - Inside IR35 engagement via umbrella - Opportunity to lead a specialist ASB service and manage complex community safety cases - A varied role involving leadership, enforcement, partnership working and service improvement Application for ASB Team Leader Apply today or contact our recruitment consultant to discuss this ASB Team Leader opportunity.
10/09/2026
Contract
ASB Team Leader London Hybrid / Field Based Rate: £450.02 per day IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time hours (37) Role Summary The successful candidate will be responsible for managing a team of ASB Complex Case Officers, ensuring high-quality case management, robust enforcement activity and effective partnership working to reduce and prevent anti-social behaviour. This role requires an experienced ASB professional who can provide leadership, drive performance and work collaboratively with internal teams, statutory partners and community organisations to deliver positive outcomes. What You Will Do As An ASB Team Leader - Lead and manage a team of ASB Complex Case Officers, ensuring effective delivery of complex ASB case management. - Provide operational leadership, guidance and support to officers managing challenging and high-risk cases. - Coordinate partnership working with agencies including police, probation, health services, fire services, community groups and other stakeholders. - Support the delivery of effective problem-solving approaches to prevent and reduce anti-social behaviour. - Oversee investigations, ensuring cases are managed appropriately, evidence is gathered and enforcement action is progressed where required. - Provide advice and support on legal interventions, including actions under ASB legislation and associated housing legislation. - Support court proceedings by assisting with case preparation, evidence gathering, statements and attendance as a witness when required. What You Will Need As An ASB Team Leader - Proven experience leading or managing complex ASB, enforcement or community safety casework. - Strong knowledge of ASB legislation, statutory duties, enforcement processes and best practice approaches. - Experience managing complex investigations and preparing cases for formal enforcement action. - Experience working with multi-agency partnerships to achieve positive outcomes. - Excellent communication, negotiation and problem-solving skills with the ability to engage with a range of stakeholders. - Ability to manage and motivate a team, driving performance and maintaining high service standards. - Experience representing an organisation in court or providing evidence as a witness is desirable. - Full UK driving licence and access to a vehicle for site visits. What's On Offer - Competitive day rate of £450.02 per day - Initial 3-month contract with potential extension - Inside IR35 engagement via umbrella - Opportunity to lead a specialist ASB service and manage complex community safety cases - A varied role involving leadership, enforcement, partnership working and service improvement Application for ASB Team Leader Apply today or contact our recruitment consultant to discuss this ASB Team Leader opportunity.
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contact Tenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and "know how" to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team
08/09/2026
Full time
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contact Tenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and "know how" to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
07/09/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
An excellent opportunity has arisen for a Fire Safety professional to join one of the North's largest social housing providers, responsible for helping to manage fire safety compliance across a portfolio of more than 35,000 homes. Based within a specialist fire safety team, you'll play a key role in shaping fire safety strategy, driving compliance performance, and supporting the delivery of safer homes for residents. Client Details Our client is a major social housing provider managing tens of thousands of homes across the North West and Midlands. With significant investment being made into Building Safety, Fire Compliance, Asset Management and Resident Safety, this is an exciting time to join a forward-thinking organisation committed to maintaining the highest standards across its housing stock. The business has a strong compliance culture, excellent staff retention, and a supportive leadership team who genuinely value technical expertise and professional development. Description This role sits within a dedicated Fire Safety team and will see you acting as the subject matter expert supporting colleagues, contractors and stakeholders across a large residential portfolio. Manage and monitor Fire Risk Assessment (FRA) programmes. Review FRA findings and allocate remedial actions. Track fire safety actions through to completion. Support compliance with the Fire Safety England Regulations (FSER). Undertake fire door inspections and compliance audits. Provide fire safety advice to operational and asset management teams. Investigate fire-related incidents and ensure lessons learned are shared. Work alongside development teams to ensure new-build compliance. Produce compliance reports, KPI data and management information. Deliver fire safety training and awareness sessions. Support resident engagement and fire safety communication. Liaise with external regulators, contractors and enforcement bodies. Assist with building safety audits and assurance activities. Profile Experience managing Fire Risk Assessment programmes. Knowledge of Fire Safety England Regulations. Experience monitoring compliance actions and remedial works. Strong understanding of residential fire safety. Experience within social housing, local authority, public sector or residential property portfolios. Ability to engage effectively with internal stakeholders and residents. Experience reviewing fire safety inspections, fire doors and compartmentation. Confidence producing reports, compliance data and management information. Fire Safety qualification such as NEBOSH Fire, IFE, IFSM or equivalent. Full UK Driving Licence. Job Offer Circa 45,000 salary. Hybrid and flexible working arrangements. 27 days annual leave plus bank holidays. Additional annual leave entitlement based on length of service. Social Housing Pension Scheme. Enhanced family-friendly benefits. Occupational sick pay. Healthcare benefits. Ongoing professional development and training. Supportive and experienced Fire Safety leadership team. Long-term career development opportunities within a growing compliance function.
05/09/2026
Full time
An excellent opportunity has arisen for a Fire Safety professional to join one of the North's largest social housing providers, responsible for helping to manage fire safety compliance across a portfolio of more than 35,000 homes. Based within a specialist fire safety team, you'll play a key role in shaping fire safety strategy, driving compliance performance, and supporting the delivery of safer homes for residents. Client Details Our client is a major social housing provider managing tens of thousands of homes across the North West and Midlands. With significant investment being made into Building Safety, Fire Compliance, Asset Management and Resident Safety, this is an exciting time to join a forward-thinking organisation committed to maintaining the highest standards across its housing stock. The business has a strong compliance culture, excellent staff retention, and a supportive leadership team who genuinely value technical expertise and professional development. Description This role sits within a dedicated Fire Safety team and will see you acting as the subject matter expert supporting colleagues, contractors and stakeholders across a large residential portfolio. Manage and monitor Fire Risk Assessment (FRA) programmes. Review FRA findings and allocate remedial actions. Track fire safety actions through to completion. Support compliance with the Fire Safety England Regulations (FSER). Undertake fire door inspections and compliance audits. Provide fire safety advice to operational and asset management teams. Investigate fire-related incidents and ensure lessons learned are shared. Work alongside development teams to ensure new-build compliance. Produce compliance reports, KPI data and management information. Deliver fire safety training and awareness sessions. Support resident engagement and fire safety communication. Liaise with external regulators, contractors and enforcement bodies. Assist with building safety audits and assurance activities. Profile Experience managing Fire Risk Assessment programmes. Knowledge of Fire Safety England Regulations. Experience monitoring compliance actions and remedial works. Strong understanding of residential fire safety. Experience within social housing, local authority, public sector or residential property portfolios. Ability to engage effectively with internal stakeholders and residents. Experience reviewing fire safety inspections, fire doors and compartmentation. Confidence producing reports, compliance data and management information. Fire Safety qualification such as NEBOSH Fire, IFE, IFSM or equivalent. Full UK Driving Licence. Job Offer Circa 45,000 salary. Hybrid and flexible working arrangements. 27 days annual leave plus bank holidays. Additional annual leave entitlement based on length of service. Social Housing Pension Scheme. Enhanced family-friendly benefits. Occupational sick pay. Healthcare benefits. Ongoing professional development and training. Supportive and experienced Fire Safety leadership team. Long-term career development opportunities within a growing compliance function.
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
02/09/2026
Full time
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
15.28PH VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
01/09/2026
Contract
15.28PH VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
Location: Islington (Hybrid Working) Salary: 37,855 - 52,052 Contract: Permanent Are you an experienced fire safety professional looking for an opportunity to influence safety standards across a large and diverse residential property portfolio? We are seeking a Fire Safety Officer to join our specialist Fire Safety Team, providing technical expertise, assurance and compliance oversight across residential housing assets throughout the UK. This is a varied role combining site inspections, stakeholder engagement and fire safety assurance activities. You'll play a key part in ensuring compliance with fire safety legislation while helping protect residents, colleagues and property assets. What you'll be doing Conducting fire safety inspections across residential properties and communal areas. Monitoring and assuring compliance with fire safety legislation and internal standards. Reviewing fire risk assessments and supporting the management of remedial actions. Liaising with housing teams, caretaking teams, contractors, local authorities and Fire & Rescue Services. Supporting quality assurance activities relating to fire safety projects and compliance programmes. Providing technical fire safety advice and guidance to operational teams. Contributing to continuous improvement initiatives and the development of fire safety processes and standards. Supporting Building Safety and Fire Safety governance across the portfolio. About you We're open to candidates from a variety of backgrounds, including housing, facilities management, construction, building safety, compliance, fire risk assessment and Fire & Rescue Services. However, applicants must be able to demonstrate strong technical fire safety knowledge and experience within a fire safety, compliance, inspection or assurance-based role. You'll ideally possess: Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or similar qualification. Knowledge of the Fire Safety Act, Building Safety Act and wider fire safety legislation. Experience undertaking inspections, audits or fire safety assurance activities. Understanding of residential buildings, social housing, facilities or property environments. Strong stakeholder management and communication skills. A full UK driving licence and access to transport. What's on offer Salary of 37,855 - 52,052. Hybrid working with approximately 2 office days per week. Extensive national travel as part of the role. Hotel accommodation, travel and subsistence expenses paid when required. Opportunity to work with experienced fire safety professionals in a highly visible role.
01/09/2026
Full time
Location: Islington (Hybrid Working) Salary: 37,855 - 52,052 Contract: Permanent Are you an experienced fire safety professional looking for an opportunity to influence safety standards across a large and diverse residential property portfolio? We are seeking a Fire Safety Officer to join our specialist Fire Safety Team, providing technical expertise, assurance and compliance oversight across residential housing assets throughout the UK. This is a varied role combining site inspections, stakeholder engagement and fire safety assurance activities. You'll play a key part in ensuring compliance with fire safety legislation while helping protect residents, colleagues and property assets. What you'll be doing Conducting fire safety inspections across residential properties and communal areas. Monitoring and assuring compliance with fire safety legislation and internal standards. Reviewing fire risk assessments and supporting the management of remedial actions. Liaising with housing teams, caretaking teams, contractors, local authorities and Fire & Rescue Services. Supporting quality assurance activities relating to fire safety projects and compliance programmes. Providing technical fire safety advice and guidance to operational teams. Contributing to continuous improvement initiatives and the development of fire safety processes and standards. Supporting Building Safety and Fire Safety governance across the portfolio. About you We're open to candidates from a variety of backgrounds, including housing, facilities management, construction, building safety, compliance, fire risk assessment and Fire & Rescue Services. However, applicants must be able to demonstrate strong technical fire safety knowledge and experience within a fire safety, compliance, inspection or assurance-based role. You'll ideally possess: Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or similar qualification. Knowledge of the Fire Safety Act, Building Safety Act and wider fire safety legislation. Experience undertaking inspections, audits or fire safety assurance activities. Understanding of residential buildings, social housing, facilities or property environments. Strong stakeholder management and communication skills. A full UK driving licence and access to transport. What's on offer Salary of 37,855 - 52,052. Hybrid working with approximately 2 office days per week. Extensive national travel as part of the role. Hotel accommodation, travel and subsistence expenses paid when required. Opportunity to work with experienced fire safety professionals in a highly visible role.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction. Salary: 17,156.5 Hours of work: 17.5 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
01/09/2026
Full time
Role Summary We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction. Salary: 17,156.5 Hours of work: 17.5 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
