Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent Competitive Salary + Benefits Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high performing operational teams? Do you thrive in a fast paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end to end delivery of a high quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi million pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost efficient performance. Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control. Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves. Act as an escalation point for complex complaints, ensuring timely and customer focused resolution. Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice. Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement. Provide strategic planning, reporting, and insight to senior leadership and key governance groups. Ensure effective delivery of the out of hours repairs service, participating in the escalation rota as required. Collaborate with external stakeholders including local authorities, community representatives, and other agencies. Drive innovation and service improvement, championing new approaches rather than "the way things have always been done." About You You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer focused teams. We're looking for someone who can demonstrate: Experience managing repairs or property services operations at a senior level. Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies. Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi disciplinary teams. Ability to work collaboratively across departments and build strong stakeholder relationships. Experience handling and resolving complex customer complaints. A proactive, improvement focused mindset with the confidence to challenge existing processes. A housing sector qualification (or willingness to work towards one) is advantageous. Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs. A DBS check will be required for this role. What's on Offer A leadership role with real impact and visibility. A supportive environment focused on customer safety, satisfaction, and continuous improvement. Opportunities to shape future service delivery and influence strategic direction. Competitive salary, benefits, and flexible working arrangements. How to Apply We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with #
02/03/2026
Full time
Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent Competitive Salary + Benefits Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high performing operational teams? Do you thrive in a fast paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end to end delivery of a high quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi million pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost efficient performance. Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control. Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves. Act as an escalation point for complex complaints, ensuring timely and customer focused resolution. Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice. Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement. Provide strategic planning, reporting, and insight to senior leadership and key governance groups. Ensure effective delivery of the out of hours repairs service, participating in the escalation rota as required. Collaborate with external stakeholders including local authorities, community representatives, and other agencies. Drive innovation and service improvement, championing new approaches rather than "the way things have always been done." About You You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer focused teams. We're looking for someone who can demonstrate: Experience managing repairs or property services operations at a senior level. Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies. Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi disciplinary teams. Ability to work collaboratively across departments and build strong stakeholder relationships. Experience handling and resolving complex customer complaints. A proactive, improvement focused mindset with the confidence to challenge existing processes. A housing sector qualification (or willingness to work towards one) is advantageous. Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs. A DBS check will be required for this role. What's on Offer A leadership role with real impact and visibility. A supportive environment focused on customer safety, satisfaction, and continuous improvement. Opportunities to shape future service delivery and influence strategic direction. Competitive salary, benefits, and flexible working arrangements. How to Apply We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with #
Operations Manager - Derby-based (remote work) - Maintenance and Repairs Your new companyLocation: Remote (with access to Nottinghamshire Hub). Salary: £59,693 + Mileage Scheme + Excellent Benefits. Contract Type: Permanent. Industry: Housing / Property Maintenance. A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you'll be fully equipped to work from home. You'll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.Your new role As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You'll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You'll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations. Leading the operational delivery of maintenance services, ensuring value for money and effective resource management. Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations. Coaching and developing team members, including apprentices and mentors, to build long-term capability. Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention. Managing budgets confidently and ensuring spending remains within targets. Promoting a positive and inclusive team environment through engagement, recognition, and collaboration. Ensuring all safety standards are met and embedded through training, documentation, and leadership. Resolving complaints constructively and using root cause analysis to drive service improvement. Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards. Ensuring all works meet legal and regulatory standards, with accurate compliance documentation. Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices. What you'll need to succeed Proven experience leading property maintenance services in a housing or similar environment. Strong leadership skills with a focus on people, safety, compliance, and customer service. Previous trade or supervisory experience. Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS. HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification. What you'll get in return Salary of £59,693 plus mileage scheme. Remote working with access to a collaborative regional hub. 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days. Generous pension scheme and MediCash health plan. A supportive, forward-thinking culture with opportunities for career progression and professional development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
02/03/2026
Full time
Operations Manager - Derby-based (remote work) - Maintenance and Repairs Your new companyLocation: Remote (with access to Nottinghamshire Hub). Salary: £59,693 + Mileage Scheme + Excellent Benefits. Contract Type: Permanent. Industry: Housing / Property Maintenance. A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you'll be fully equipped to work from home. You'll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.Your new role As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You'll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You'll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations. Leading the operational delivery of maintenance services, ensuring value for money and effective resource management. Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations. Coaching and developing team members, including apprentices and mentors, to build long-term capability. Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention. Managing budgets confidently and ensuring spending remains within targets. Promoting a positive and inclusive team environment through engagement, recognition, and collaboration. Ensuring all safety standards are met and embedded through training, documentation, and leadership. Resolving complaints constructively and using root cause analysis to drive service improvement. Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards. Ensuring all works meet legal and regulatory standards, with accurate compliance documentation. Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices. What you'll need to succeed Proven experience leading property maintenance services in a housing or similar environment. Strong leadership skills with a focus on people, safety, compliance, and customer service. Previous trade or supervisory experience. Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS. HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification. What you'll get in return Salary of £59,693 plus mileage scheme. Remote working with access to a collaborative regional hub. 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days. Generous pension scheme and MediCash health plan. A supportive, forward-thinking culture with opportunities for career progression and professional development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Divisional Manager - Main Contractor Repairs and Maintenance & Planned Maintenance - Property Services Up to £110,000 + Package My client are an established construction contractor who are currently recruiting for an Divisional Manager to head up a newly won partnership with a Housing Association across London & South East. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
02/03/2026
Full time
Divisional Manager - Main Contractor Repairs and Maintenance & Planned Maintenance - Property Services Up to £110,000 + Package My client are an established construction contractor who are currently recruiting for an Divisional Manager to head up a newly won partnership with a Housing Association across London & South East. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
02/03/2026
Full time
Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Responsive Repairs Manager South London Temporary Contract - On going Pay: 302 PAYE / Day We are looking for an experienced Repairs Manager to lead responsive repairs across our social housing portfolio in South London. This is a temporary, ongoing position offering flexible hours. The Role You will manage the delivery of day-to-day responsive repairs, ensuring high-quality service for residents while coordinating operatives and contractors efficiently. You will oversee workflows, monitor performance, and ensure compliance with health & safety regulations. Key Responsibilities Manage responsive repair operations across the housing stock Supervise operatives and subcontractors to maintain high standards Schedule and monitor repair works to ensure timely completion Conduct inspections and quality control checks Maintain compliance with health & safety and housing regulations Liaise with residents and resolve queries professionally Report on performance metrics and progress to senior management Requirements Proven experience in social housing repairs management Strong knowledge of responsive maintenance Excellent organisational and leadership skills Understanding of health & safety regulations Ability to work flexibly and manage priorities effectively Full UK driving licence preferred If this role is of interest to you, please apply with your CV.
28/02/2026
Seasonal
Responsive Repairs Manager South London Temporary Contract - On going Pay: 302 PAYE / Day We are looking for an experienced Repairs Manager to lead responsive repairs across our social housing portfolio in South London. This is a temporary, ongoing position offering flexible hours. The Role You will manage the delivery of day-to-day responsive repairs, ensuring high-quality service for residents while coordinating operatives and contractors efficiently. You will oversee workflows, monitor performance, and ensure compliance with health & safety regulations. Key Responsibilities Manage responsive repair operations across the housing stock Supervise operatives and subcontractors to maintain high standards Schedule and monitor repair works to ensure timely completion Conduct inspections and quality control checks Maintain compliance with health & safety and housing regulations Liaise with residents and resolve queries professionally Report on performance metrics and progress to senior management Requirements Proven experience in social housing repairs management Strong knowledge of responsive maintenance Excellent organisational and leadership skills Understanding of health & safety regulations Ability to work flexibly and manage priorities effectively Full UK driving licence preferred If this role is of interest to you, please apply with your CV.
Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and Outcomes: Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets. Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan. Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service. Maintain risk registers and ensure compliance with health and safety practices. Develop the team through effective recruitment, training, and performance management. Handle complaints and resolve issues to enhance the organisation's reputation. Personal Competencies, Skills, Experience, and Knowledge: Proven management or senior management experience in a compatible business environment. Strong understanding of maintenance requirements for large-scale social landlord organisations. Knowledge of Registered Provider Regulatory framework. Excellent relationship-building skills with both internal and external stakeholders. Ability to analyse data and make informed decisions. Financial awareness with a focus on cost control and value addition. If you would like to be considered, please contact Mel
28/02/2026
Seasonal
Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and Outcomes: Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets. Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan. Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service. Maintain risk registers and ensure compliance with health and safety practices. Develop the team through effective recruitment, training, and performance management. Handle complaints and resolve issues to enhance the organisation's reputation. Personal Competencies, Skills, Experience, and Knowledge: Proven management or senior management experience in a compatible business environment. Strong understanding of maintenance requirements for large-scale social landlord organisations. Knowledge of Registered Provider Regulatory framework. Excellent relationship-building skills with both internal and external stakeholders. Ability to analyse data and make informed decisions. Financial awareness with a focus on cost control and value addition. If you would like to be considered, please contact Mel
Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
26/02/2026
Full time
Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Repairs Senior Operations Manager London 73 - 82k Purpose: To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa 4m. Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the company strategy, identifying opportunities for integration, growth and improvement. Key Duties: To have full accountability and control for an annual budget of circa 4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/ trading accounts of the responsive repairs work stream, as well as departmental complaint handling Effectively lead the delivery of the responsive repairs specifically within London , ensuring our operational performance criteria are met and exceeded. Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boards Requirements: H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent) Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena Demonstrable significant management level experience with budgetary responsibilities and management. Benefits: 28 days holiday + bank holidays Hybrid Working Up to 10% pension Life Assurance Employee Assisted Program Extended Maternity Pay Enhanced Paternity Leave For more information, please call David on (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
25/02/2026
Full time
Repairs Senior Operations Manager London 73 - 82k Purpose: To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa 4m. Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the company strategy, identifying opportunities for integration, growth and improvement. Key Duties: To have full accountability and control for an annual budget of circa 4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/ trading accounts of the responsive repairs work stream, as well as departmental complaint handling Effectively lead the delivery of the responsive repairs specifically within London , ensuring our operational performance criteria are met and exceeded. Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boards Requirements: H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent) Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena Demonstrable significant management level experience with budgetary responsibilities and management. Benefits: 28 days holiday + bank holidays Hybrid Working Up to 10% pension Life Assurance Employee Assisted Program Extended Maternity Pay Enhanced Paternity Leave For more information, please call David on (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Title: Repairs Manager Location: Kent Contract Type: Permanent Are you ready to lead a dynamic team dedicated to delivering exceptional housing maintenance services? Our client is seeking a Repairs Manager to join their team in Kent. What You'll Do: Lead and motivate a team of engineers, ensuring top-notch responsive repairs and installations. Manage day-to-day operations while keeping a keen eye on safety, compliance, and customer satisfaction. Enhance productivity through effective workforce capacity management and scheduling. Conduct quality checks and audits to maintain compliance with Health & Safety, gas safety, and industry regulations. Prepare insightful reports and champion continuous service improvement initiatives. What We're Looking For: Strong background in responsive repairs and housing maintenance. Experience managing field-based teams in a fast-paced environment. Knowledge of gas safety, asbestos regulations, and Health & Safety legislation. Excellent communication skills to engage effectively with residents and stakeholders. Full UK driving licence is essential.
25/02/2026
Full time
Job Title: Repairs Manager Location: Kent Contract Type: Permanent Are you ready to lead a dynamic team dedicated to delivering exceptional housing maintenance services? Our client is seeking a Repairs Manager to join their team in Kent. What You'll Do: Lead and motivate a team of engineers, ensuring top-notch responsive repairs and installations. Manage day-to-day operations while keeping a keen eye on safety, compliance, and customer satisfaction. Enhance productivity through effective workforce capacity management and scheduling. Conduct quality checks and audits to maintain compliance with Health & Safety, gas safety, and industry regulations. Prepare insightful reports and champion continuous service improvement initiatives. What We're Looking For: Strong background in responsive repairs and housing maintenance. Experience managing field-based teams in a fast-paced environment. Knowledge of gas safety, asbestos regulations, and Health & Safety legislation. Excellent communication skills to engage effectively with residents and stakeholders. Full UK driving licence is essential.
A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services within budget while exploring avenues to enhance cost-effectiveness and increase income Collaborate with the estate management team to address individual resident needs and gather feedback. Drive service improvement initiatives to enhance customer satisfaction. Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works. Act as the manager during their absence, ensuring quality responses according to our procedures. Raise work orders for management approval within budget, ensuring legal and contractual compliance. Participate in meetings, providing input, accurately recording minutes, and implementing agreed action points PAYE 20.15 Umbrella 26.64 Essential requirements Must have worked in a similar role previously Highly organised work ethic and ability to work to deadlines and manage conflicting priorities. Good spoken and written English. Intermediate IT and systems skills including Microsoft office Must be immediately available or on short notice
24/02/2026
Seasonal
A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services within budget while exploring avenues to enhance cost-effectiveness and increase income Collaborate with the estate management team to address individual resident needs and gather feedback. Drive service improvement initiatives to enhance customer satisfaction. Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works. Act as the manager during their absence, ensuring quality responses according to our procedures. Raise work orders for management approval within budget, ensuring legal and contractual compliance. Participate in meetings, providing input, accurately recording minutes, and implementing agreed action points PAYE 20.15 Umbrella 26.64 Essential requirements Must have worked in a similar role previously Highly organised work ethic and ability to work to deadlines and manage conflicting priorities. Good spoken and written English. Intermediate IT and systems skills including Microsoft office Must be immediately available or on short notice
Repairs Manager Full-time Permanent Kent Up to £55k Company Van Build Recruitment is working in partnership with a Kent-based housing provider who are recruiting an experienced Repairs Manager to lead a team of 14 engineers delivering responsive repairs and installations to their properties. You ll drive first-time fix performance, ensure compliance (gas safety, asbestos, H&S), manage KPIs and contracts, and deliver an excellent customer experience. You will also deputise for the Operations Manager when required. Key Requirements: Strong background in responsive repairs and housing maintenance in the social housing sector Experience managing field-based teams in a fast-paced environment KPI and contract management experience Up-to-date knowledge of H&S, gas safety, and asbestos regulations Relevant trade qualification (NVQ Level 3 or equivalent) IOSH Managing Safely (or similar) desirable Full UK driving licence If you re a proactive leader focused on performance, safety, and service improvement, apply today or contact Elise at Build Recruitment for more information.
19/02/2026
Full time
Repairs Manager Full-time Permanent Kent Up to £55k Company Van Build Recruitment is working in partnership with a Kent-based housing provider who are recruiting an experienced Repairs Manager to lead a team of 14 engineers delivering responsive repairs and installations to their properties. You ll drive first-time fix performance, ensure compliance (gas safety, asbestos, H&S), manage KPIs and contracts, and deliver an excellent customer experience. You will also deputise for the Operations Manager when required. Key Requirements: Strong background in responsive repairs and housing maintenance in the social housing sector Experience managing field-based teams in a fast-paced environment KPI and contract management experience Up-to-date knowledge of H&S, gas safety, and asbestos regulations Relevant trade qualification (NVQ Level 3 or equivalent) IOSH Managing Safely (or similar) desirable Full UK driving licence If you re a proactive leader focused on performance, safety, and service improvement, apply today or contact Elise at Build Recruitment for more information.
Operations Manager - Main Contractor Repairs and Maintenance - Property Services Up to £95,000 + Package My client are an established construction contractor who are currently recruiting for an Operations Manager to head up a newly won partnership with a Housing Association across London & South East. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
19/02/2026
Full time
Operations Manager - Main Contractor Repairs and Maintenance - Property Services Up to £95,000 + Package My client are an established construction contractor who are currently recruiting for an Operations Manager to head up a newly won partnership with a Housing Association across London & South East. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC Contractors Ltd is seeking a proactive and motivated administrator to join our Operations Support Team based in our Cottermore office, working within our MOD contract to help facilitate the maintenance of Military Housing Stock. The Role As part of our Operations Support Team , you will play a key role in ensuring maintenance tasks are efficiently managed from start to finish. This includes programming tasks to engineers, monitoring progress, reporting on outcomes, and ensuring all works are completed in line with contractual delivery timescales, internal processes, and Health & Safety requirements. In addition, you will provide general administrative support to the Response Manager and contribute to the smooth running of the contract. Key Responsibilities: Schedule and allocate tasks to engineers in line with contract timeframes. Track and report on job progress to ensure timely and compliant completion. Communicate effectively with internal teams, clients, and property occupants. Maintain accurate records and documentation. Support the Response Manager with ad hoc administrative duties. Ensure Health & Safety provisions are followed throughout all operations. About You: Professional and confident communicator, both verbally and in writing. Able to liaise effectively across all levels of the business and with external stakeholders. Self-motivated, organized, and able to work independently. A strong team player who contributes positively to a collaborative work environment. Flexible and reliable, willing to extend working hours when necessary to meet deadlines. What We Offer: Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Monday to Friday 8am till 4.30pm Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
18/02/2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC Contractors Ltd is seeking a proactive and motivated administrator to join our Operations Support Team based in our Cottermore office, working within our MOD contract to help facilitate the maintenance of Military Housing Stock. The Role As part of our Operations Support Team , you will play a key role in ensuring maintenance tasks are efficiently managed from start to finish. This includes programming tasks to engineers, monitoring progress, reporting on outcomes, and ensuring all works are completed in line with contractual delivery timescales, internal processes, and Health & Safety requirements. In addition, you will provide general administrative support to the Response Manager and contribute to the smooth running of the contract. Key Responsibilities: Schedule and allocate tasks to engineers in line with contract timeframes. Track and report on job progress to ensure timely and compliant completion. Communicate effectively with internal teams, clients, and property occupants. Maintain accurate records and documentation. Support the Response Manager with ad hoc administrative duties. Ensure Health & Safety provisions are followed throughout all operations. About You: Professional and confident communicator, both verbally and in writing. Able to liaise effectively across all levels of the business and with external stakeholders. Self-motivated, organized, and able to work independently. A strong team player who contributes positively to a collaborative work environment. Flexible and reliable, willing to extend working hours when necessary to meet deadlines. What We Offer: Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Monday to Friday 8am till 4.30pm Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Enfield Repairs Operations Manager You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. Ensure that the requirement to provide a 24/7 service is effectively discharged including the necessary back up emergency support that may be needed to staff outside normal working hours. Provide leadership, support and motivation to staff in the DLO ensuring that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures. Provide operational leadership to the DLO under, designing operational plans to translate the strategic objectives set by the head of department into tangible operational outcomes and service improvement. You will be doing the following: Lead, manage and motivate the team to deliver high performance Ensure that corporate/departmental people practices are understood and implemented within your service Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation Monitor and evaluate your team's performance and recommend areas for improvement based on evidence Coach and support staff to develop Recommend areas for service improvement based on relevant data and information Communicate effectively with elected members and other partners/stakeholders Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues Build a culture of trust in your team To succeed you will bring: Ability to engage, coach and motivate teams and set clear targets and expectations Evidence of high levels of customer service and satisfaction Experience of successfully managing performance and providing clear constructive feedback Experience of successfully implementing plans and projects to time and budget Ability to effectively plan and manage budgets and resources Demonstrates a good understanding of the political structure and role of elected members Ability to work collaboratively both with own service and across other services As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Experience of and understanding of the importance of involving residents in management decisions and service delivery Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles Experience of working in face-paced environment, with many competing priorities Ability to risk asses and make decisions You will receive a salary £68,542 - £70,452 per year dependent on experience, together with a well-rounded benefits package including: Even if you are happy in your current role for now, we always welcome calls from Building Surveying professionals keen to make their introductions for future months or years. Please call Jack James at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
17/02/2026
Full time
Enfield Repairs Operations Manager You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. Ensure that the requirement to provide a 24/7 service is effectively discharged including the necessary back up emergency support that may be needed to staff outside normal working hours. Provide leadership, support and motivation to staff in the DLO ensuring that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures. Provide operational leadership to the DLO under, designing operational plans to translate the strategic objectives set by the head of department into tangible operational outcomes and service improvement. You will be doing the following: Lead, manage and motivate the team to deliver high performance Ensure that corporate/departmental people practices are understood and implemented within your service Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation Monitor and evaluate your team's performance and recommend areas for improvement based on evidence Coach and support staff to develop Recommend areas for service improvement based on relevant data and information Communicate effectively with elected members and other partners/stakeholders Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues Build a culture of trust in your team To succeed you will bring: Ability to engage, coach and motivate teams and set clear targets and expectations Evidence of high levels of customer service and satisfaction Experience of successfully managing performance and providing clear constructive feedback Experience of successfully implementing plans and projects to time and budget Ability to effectively plan and manage budgets and resources Demonstrates a good understanding of the political structure and role of elected members Ability to work collaboratively both with own service and across other services As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Experience of and understanding of the importance of involving residents in management decisions and service delivery Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles Experience of working in face-paced environment, with many competing priorities Ability to risk asses and make decisions You will receive a salary £68,542 - £70,452 per year dependent on experience, together with a well-rounded benefits package including: Even if you are happy in your current role for now, we always welcome calls from Building Surveying professionals keen to make their introductions for future months or years. Please call Jack James at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role The Fleet Administrator is responsible for providing comprehensive administrative support across fleet operations, ensuring compliance, efficiency, and cost control. This role plays a crucial part in managing documentation, scheduling, data entry, and coordinating with suppliers and internal stakeholders to maintain seamless fleet operations. Fleet Administrators work under the guidance of Fleet Managers and assist in managing service bookings, compliance records, telematics, driver documentation, and general fleet-related administrative duties. Responsibilities Financial Accountability (What You Own): Maintain accurate records of fleet-related expenses, including maintenance, insurance, and operational costs. Validate and process invoices related to fleet operations and systems. Assist fleet managers in budget tracking and cost-saving initiatives. Customer Focus (Who You Impact): Internal Stakeholders: Work closely with fleet managers and operational teams to ensure administrative efficiency. Suppliers & Service Providers: Liaise with third-party vendors, garages, and leasing companies for fleet-related services. Drivers & Employees: Provide support for driver queries related to fleet processes and compliance. Team/People Experience (Who You Lead or Collaborate With): Work under the guidance of Fleet Maintenance, Operations, and Risk Managers to ensure seamless fleet administration. Assist in onboarding new employees and ensuring awareness of fleet policies and procedures. Collaborate with HR, Finance, and Legal teams for compliance, reporting, and policy updates. Innovation, Tech, and Continuous Improvement (How You Excel): Use fleet management tools for tracking compliance, scheduling, and reporting. Identify and implement process improvements for administrative efficiency. Ensure data accuracy and integrity across fleet records and databases. KPI Metrics (How Your Output Will Be Measured): Administrative Efficiency: Administrative Efficiency: Evaluated based on response times, data accuracy, and task completion rates. Supplier & Invoice Processing: Timely and accurate processing of fleet-related invoices and purchase orders. Driver Compliance: Adherence to licensing, documentation, and safety requirements. Operational Excellence (What You Deliver): Travel to other office locations/sites when required. Schedule routine servicing, MOTs, inspections, and preventative maintenance. Maintain service histories, mileage logs, warranty info, and maintenance schedules Track repair work orders and ensure timely completion. Monitor vehicle downtime and arrange temporary replacements if needed. Ensure all vehicles meet regulatory requirements (MOT, inspections, safety checks) Verify invoices, challenge discrepancies, and process payments. Fleet Management Systems (data input) Penalty Charge and Fines management Purchase order processing for fleet-related services. General fleet administration and documentation. Cost recharges and financial tracking related to fleet operations. Holiday / sickness cover support within the fleet team. Adhoc Fleet Duties when required. Fuel Card Admin Emails and correspondence handling. Phones and communication support. Data input and management of data streams About You: Strong organisational skills with attention to detail. Excellent communication skills, both written and verbal. Ability to multitask and prioritise workload effectively. Proficiency in Microsoft Office (Excel, Word, Outlook) and fleet management systems. Strong problem-solving abilities and ability to work in a fast-paced environment. What we offer Salary of 28K per annum plus benefits including: 25 days holiday + bank holidays Hybrid Working Model Pension scheme and life assurance Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.
17/02/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role The Fleet Administrator is responsible for providing comprehensive administrative support across fleet operations, ensuring compliance, efficiency, and cost control. This role plays a crucial part in managing documentation, scheduling, data entry, and coordinating with suppliers and internal stakeholders to maintain seamless fleet operations. Fleet Administrators work under the guidance of Fleet Managers and assist in managing service bookings, compliance records, telematics, driver documentation, and general fleet-related administrative duties. Responsibilities Financial Accountability (What You Own): Maintain accurate records of fleet-related expenses, including maintenance, insurance, and operational costs. Validate and process invoices related to fleet operations and systems. Assist fleet managers in budget tracking and cost-saving initiatives. Customer Focus (Who You Impact): Internal Stakeholders: Work closely with fleet managers and operational teams to ensure administrative efficiency. Suppliers & Service Providers: Liaise with third-party vendors, garages, and leasing companies for fleet-related services. Drivers & Employees: Provide support for driver queries related to fleet processes and compliance. Team/People Experience (Who You Lead or Collaborate With): Work under the guidance of Fleet Maintenance, Operations, and Risk Managers to ensure seamless fleet administration. Assist in onboarding new employees and ensuring awareness of fleet policies and procedures. Collaborate with HR, Finance, and Legal teams for compliance, reporting, and policy updates. Innovation, Tech, and Continuous Improvement (How You Excel): Use fleet management tools for tracking compliance, scheduling, and reporting. Identify and implement process improvements for administrative efficiency. Ensure data accuracy and integrity across fleet records and databases. KPI Metrics (How Your Output Will Be Measured): Administrative Efficiency: Administrative Efficiency: Evaluated based on response times, data accuracy, and task completion rates. Supplier & Invoice Processing: Timely and accurate processing of fleet-related invoices and purchase orders. Driver Compliance: Adherence to licensing, documentation, and safety requirements. Operational Excellence (What You Deliver): Travel to other office locations/sites when required. Schedule routine servicing, MOTs, inspections, and preventative maintenance. Maintain service histories, mileage logs, warranty info, and maintenance schedules Track repair work orders and ensure timely completion. Monitor vehicle downtime and arrange temporary replacements if needed. Ensure all vehicles meet regulatory requirements (MOT, inspections, safety checks) Verify invoices, challenge discrepancies, and process payments. Fleet Management Systems (data input) Penalty Charge and Fines management Purchase order processing for fleet-related services. General fleet administration and documentation. Cost recharges and financial tracking related to fleet operations. Holiday / sickness cover support within the fleet team. Adhoc Fleet Duties when required. Fuel Card Admin Emails and correspondence handling. Phones and communication support. Data input and management of data streams About You: Strong organisational skills with attention to detail. Excellent communication skills, both written and verbal. Ability to multitask and prioritise workload effectively. Proficiency in Microsoft Office (Excel, Word, Outlook) and fleet management systems. Strong problem-solving abilities and ability to work in a fast-paced environment. What we offer Salary of 28K per annum plus benefits including: 25 days holiday + bank holidays Hybrid Working Model Pension scheme and life assurance Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.
I am looking for a Repairs Team Leader to work on behalf of the council in the Charnwood area working in a repairs and Maintenance team whilst working closely with the Responsive Repairs Manager. You will also work closely with a team of Mobile Working Planners, Area Surveyors and Support Officers. As a Team Leader in the Repairs and Maintenance Team you will ensure the team compliance records are kept up to date, order materials and mange the day to day operations of the team The Team Leader will receive: 24 P/H Long run of work The successful candidate will be expected to: Have experience dealing with disrepairs. Have experience in diagnosing damp and mould and remediating damp and mould issues. Manage a team of construction trades and oversee Health and Safety Manage productivity and performance, deal with customer queries and concerns. Work to a high standard You will need: Driving licence Relevant Team Leading/Supervisory experience working in a construction environment If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)!
16/02/2026
Seasonal
I am looking for a Repairs Team Leader to work on behalf of the council in the Charnwood area working in a repairs and Maintenance team whilst working closely with the Responsive Repairs Manager. You will also work closely with a team of Mobile Working Planners, Area Surveyors and Support Officers. As a Team Leader in the Repairs and Maintenance Team you will ensure the team compliance records are kept up to date, order materials and mange the day to day operations of the team The Team Leader will receive: 24 P/H Long run of work The successful candidate will be expected to: Have experience dealing with disrepairs. Have experience in diagnosing damp and mould and remediating damp and mould issues. Manage a team of construction trades and oversee Health and Safety Manage productivity and performance, deal with customer queries and concerns. Work to a high standard You will need: Driving licence Relevant Team Leading/Supervisory experience working in a construction environment If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)!
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
13/02/2026
Full time
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Skilled Careers is currently recruiting for a Repairs Manager on a Temp/perm basis to lead the operational delivery of responsive repairs, ensuring high performance, customer satisfaction, and safe working practices. Duties and Responsibilities of the Repairs Manager include (but not limited to): Lead and manage the delivery of a customer-focused in-house repairs service, supported by subcontractors where required. Provide effective leadership, supervision, performance management, and development for team leaders and engineers. Drive operational, commercial, and financial performance, ensuring targets, KPIs and budgets are met. Maintain full oversight of repairs operations, including scheduling, resource planning, inspections, and technical support. Ensure compliance with health, safety, environmental, and legislative requirements. Coordinate repairs quality assurance, including pre- and post-inspections and certification of relevant works. Work collaboratively with colleagues, customer representatives, and external partners to continuously enhance service standards. Essential Requirements of the Repairs Manager: Proven experience in managing repairs or maintenance operations (housing or similar environment desirable) Full UK Driving Licence
10/02/2026
Contract
Skilled Careers is currently recruiting for a Repairs Manager on a Temp/perm basis to lead the operational delivery of responsive repairs, ensuring high performance, customer satisfaction, and safe working practices. Duties and Responsibilities of the Repairs Manager include (but not limited to): Lead and manage the delivery of a customer-focused in-house repairs service, supported by subcontractors where required. Provide effective leadership, supervision, performance management, and development for team leaders and engineers. Drive operational, commercial, and financial performance, ensuring targets, KPIs and budgets are met. Maintain full oversight of repairs operations, including scheduling, resource planning, inspections, and technical support. Ensure compliance with health, safety, environmental, and legislative requirements. Coordinate repairs quality assurance, including pre- and post-inspections and certification of relevant works. Work collaboratively with colleagues, customer representatives, and external partners to continuously enhance service standards. Essential Requirements of the Repairs Manager: Proven experience in managing repairs or maintenance operations (housing or similar environment desirable) Full UK Driving Licence
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team in Essex. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts. Job Purpose As Contract Manager you will be responsible for the Hard FM service delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance to one of our key NHS clients. This is a varied role where you will be the point of contact for all operational issues across 3 Hospitals and 2 Care Homes in Essex. You will ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Key responsibilities are as follows: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: Basic salary range £50 - 60k depending on experience Car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business This is an excellent opportunity with onward development for you and the teams you lead Experience Required You will be an experienced Contract Manager ideally with experience gained within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained delivering into other critical workplace environments. Previous PFI (Private Finance Initiative) experience would be an advantage. You will have excellent previous experience of leading teams that manage directly employed and subcontracted trades. You will also have strong financial acumen and experience of managing a P&L, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You should also be able to demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
10/02/2026
Full time
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team in Essex. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts. Job Purpose As Contract Manager you will be responsible for the Hard FM service delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance to one of our key NHS clients. This is a varied role where you will be the point of contact for all operational issues across 3 Hospitals and 2 Care Homes in Essex. You will ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Key responsibilities are as follows: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: Basic salary range £50 - 60k depending on experience Car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business This is an excellent opportunity with onward development for you and the teams you lead Experience Required You will be an experienced Contract Manager ideally with experience gained within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained delivering into other critical workplace environments. Previous PFI (Private Finance Initiative) experience would be an advantage. You will have excellent previous experience of leading teams that manage directly employed and subcontracted trades. You will also have strong financial acumen and experience of managing a P&L, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You should also be able to demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis, one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. The Role We re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met. You ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment. What You ll Do Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios. Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets. Build and maintain strong relationships with clients, residents and internal stakeholders. Oversee contract performance, financial results, compliance, and customer satisfaction. Monitor progress, quality and specification compliance through site inspections and performance reviews. Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents. Ensure all works comply with Health & Safety legislation, RAMS and company procedures. Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement. Oversee contract variations, valuations and documentation, ensuring accurate financial reporting. Support commercial teams with forecasting, profitability reviews and business planning. Lead, mentor and develop your teams to achieve excellence in service delivery. Promote sustainability, compliance and equal opportunity across all operations. About You You re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams. Requirements Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance. Formal qualification and/or trade background within the construction industry. Strong understanding of repairs, maintenance and operational management principles. Proven ability to manage budgets, performance KPIs and multi-disciplinary teams. Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable). Excellent leadership, organisation and communication skills. IT literate with experience using management systems and reporting tools. Full UK driving licence and willingness to travel to sites. Clean DBS. Benefits Competitive salary (commensurate with experience) Company vehicle and fuel card 25 days annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox discounts on coffee, cinema, travel and wellbeing One paid volunteer day each year Ongoing training, development and real career progression, Axis promotes from within Our Commitment Many faces, One Axis. We re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you re an experienced Contracts Manager looking to make an impact, leading dedicated teams, driving quality, and shaping service delivery in social housing, we d love to hear from you.
10/02/2026
Full time
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis, one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. The Role We re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met. You ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment. What You ll Do Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios. Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets. Build and maintain strong relationships with clients, residents and internal stakeholders. Oversee contract performance, financial results, compliance, and customer satisfaction. Monitor progress, quality and specification compliance through site inspections and performance reviews. Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents. Ensure all works comply with Health & Safety legislation, RAMS and company procedures. Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement. Oversee contract variations, valuations and documentation, ensuring accurate financial reporting. Support commercial teams with forecasting, profitability reviews and business planning. Lead, mentor and develop your teams to achieve excellence in service delivery. Promote sustainability, compliance and equal opportunity across all operations. About You You re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams. Requirements Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance. Formal qualification and/or trade background within the construction industry. Strong understanding of repairs, maintenance and operational management principles. Proven ability to manage budgets, performance KPIs and multi-disciplinary teams. Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable). Excellent leadership, organisation and communication skills. IT literate with experience using management systems and reporting tools. Full UK driving licence and willingness to travel to sites. Clean DBS. Benefits Competitive salary (commensurate with experience) Company vehicle and fuel card 25 days annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox discounts on coffee, cinema, travel and wellbeing One paid volunteer day each year Ongoing training, development and real career progression, Axis promotes from within Our Commitment Many faces, One Axis. We re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you re an experienced Contracts Manager looking to make an impact, leading dedicated teams, driving quality, and shaping service delivery in social housing, we d love to hear from you.
