Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property inductions with new residents Prepare inventories for apartments and ensure these are returned by new tenants Arrange utility registrations & council tax communications after residents move in Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails Implement and support branded marketing campaigns Assist with deposit protection scheme set up and releases Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes Assist with market surveys, competitor analysis and "open houses" Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings KPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme Undertake activities to recognise and celebrate long-term residents Assist the General Manager with resolving customer complaints Provide feedback on the efficiency of customer service process to help develop brand and ways of working Active involvement in obtaining regular 5 reviews for the property Be a true ambassador of the brand and what it stands for KPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude Excellent organisation and administration skills Responsive with the ability to adapt to change and a fast-paced environment Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required
04/08/2026
Full time
Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property inductions with new residents Prepare inventories for apartments and ensure these are returned by new tenants Arrange utility registrations & council tax communications after residents move in Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails Implement and support branded marketing campaigns Assist with deposit protection scheme set up and releases Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes Assist with market surveys, competitor analysis and "open houses" Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings KPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme Undertake activities to recognise and celebrate long-term residents Assist the General Manager with resolving customer complaints Provide feedback on the efficiency of customer service process to help develop brand and ways of working Active involvement in obtaining regular 5 reviews for the property Be a true ambassador of the brand and what it stands for KPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude Excellent organisation and administration skills Responsive with the ability to adapt to change and a fast-paced environment Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required
Join a Growing International Property Business Are you an organised, proactive Lettings Administrator looking to join a respected international real estate business? Our client is seeking a confident and detail-oriented Lettings Administrator to become part of their busy London lettings team based in Farringdon. Supporting a dedicated portfolio while assisting the wider team during busy periods, you'll play a key role in ensuring the lettings process runs smoothly from offer through to move-in. This is an excellent opportunity to join a collaborative and supportive team where you'll have the chance to develop your career within a business that owns and manages over 20,000 residential apartments across England, Germany, France, Canada and the United States. Reporting to the Senior Leasing Manager, you'll join a team of three Lettings Administrators in a fast-paced, professional environment. The Role As Lettings Administrator, you'll be responsible for delivering a seamless administrative service throughout the tenancy process, ensuring every tenancy is fully compliant and accurately documented. Your responsibilities will include: Preparing tenancy agreements and all associated documentation Coordinating the signing of tenancy agreements Arranging move-ins, including inventories, check-ins and key releases Managing tenant referencing and liaising with referencing providers Handling pre-tenancy enquiries Issuing post move-in documentation Registering deposits with the Tenancy Deposit Scheme Maintaining accurate records across internal systems Raising initial move-in invoices Ensuring tenancy files are fully compliant prior to occupation Reviewing and approving lettings invoices Updating utility providers with tenancy changes Producing and maintaining regular lettings reports Providing administrative support to the wider lettings team when required About You You'll be highly organised, enjoy working in a busy environment and take pride in delivering exceptional attention to detail. You enjoy administration, can manage multiple priorities and work well as part of a close-knit team. We're looking for someone with: A minimum of 12 months' experience within a Lettings Administration or Property Administration role Excellent communication and interpersonal skills Strong organisational and time management abilities Outstanding attention to detail A proactive and positive approach to problem solving The ability to work independently while contributing to a wider team Confidence to communicate with colleagues, tenants and external agencies Flexibility and willingness to support colleagues when required Strong Microsoft Office skills, including Word, Excel and Outlook About the Company Our client is a well-established international real estate investment and management company specialising in acquiring, refurbishing and managing high-quality residential property. With a portfolio of more than 20,000 rental homes across England, Germany, France, Canada and the United States, including 2,500 apartments across London , they continue to grow while maintaining an excellent reputation for professionalism, service and quality. Joining the London lettings team means becoming part of a substantial and well-established operation, offering genuine long-term career opportunities within a highly respected international business. Why Apply? Join an established international property company Hybrid working (4 days office / 1 day from home) Friendly and supportive team environment Modern offices in the heart of Farringdon Genuine long-term career progression opportunities Be part of a growing business with an impressive international portfolio If you're an experienced Lettings Administrator looking for your next opportunity within a respected property business, we'd love to hear from you.
15/07/2026
Full time
Join a Growing International Property Business Are you an organised, proactive Lettings Administrator looking to join a respected international real estate business? Our client is seeking a confident and detail-oriented Lettings Administrator to become part of their busy London lettings team based in Farringdon. Supporting a dedicated portfolio while assisting the wider team during busy periods, you'll play a key role in ensuring the lettings process runs smoothly from offer through to move-in. This is an excellent opportunity to join a collaborative and supportive team where you'll have the chance to develop your career within a business that owns and manages over 20,000 residential apartments across England, Germany, France, Canada and the United States. Reporting to the Senior Leasing Manager, you'll join a team of three Lettings Administrators in a fast-paced, professional environment. The Role As Lettings Administrator, you'll be responsible for delivering a seamless administrative service throughout the tenancy process, ensuring every tenancy is fully compliant and accurately documented. Your responsibilities will include: Preparing tenancy agreements and all associated documentation Coordinating the signing of tenancy agreements Arranging move-ins, including inventories, check-ins and key releases Managing tenant referencing and liaising with referencing providers Handling pre-tenancy enquiries Issuing post move-in documentation Registering deposits with the Tenancy Deposit Scheme Maintaining accurate records across internal systems Raising initial move-in invoices Ensuring tenancy files are fully compliant prior to occupation Reviewing and approving lettings invoices Updating utility providers with tenancy changes Producing and maintaining regular lettings reports Providing administrative support to the wider lettings team when required About You You'll be highly organised, enjoy working in a busy environment and take pride in delivering exceptional attention to detail. You enjoy administration, can manage multiple priorities and work well as part of a close-knit team. We're looking for someone with: A minimum of 12 months' experience within a Lettings Administration or Property Administration role Excellent communication and interpersonal skills Strong organisational and time management abilities Outstanding attention to detail A proactive and positive approach to problem solving The ability to work independently while contributing to a wider team Confidence to communicate with colleagues, tenants and external agencies Flexibility and willingness to support colleagues when required Strong Microsoft Office skills, including Word, Excel and Outlook About the Company Our client is a well-established international real estate investment and management company specialising in acquiring, refurbishing and managing high-quality residential property. With a portfolio of more than 20,000 rental homes across England, Germany, France, Canada and the United States, including 2,500 apartments across London , they continue to grow while maintaining an excellent reputation for professionalism, service and quality. Joining the London lettings team means becoming part of a substantial and well-established operation, offering genuine long-term career opportunities within a highly respected international business. Why Apply? Join an established international property company Hybrid working (4 days office / 1 day from home) Friendly and supportive team environment Modern offices in the heart of Farringdon Genuine long-term career progression opportunities Be part of a growing business with an impressive international portfolio If you're an experienced Lettings Administrator looking for your next opportunity within a respected property business, we'd love to hear from you.
Exciting opportunity for a commercially-minded Surveyor / property professional (Lease Advisory / Occupier Transaction Management / L&T and/or Property Management) to join a dynamic PERE investor with a diverse retail portfolio across the UK and Europe. Working closely with senior property leadership, you will play a key role in shaping and delivering leasing and portfolio strategies across a large property estate. Client Details Our client is growing PE and Real Estate Family Office with a specialism in Retail investments and operating companies across the UK and Europe. Property is a key value driver within the group and encompasses Freehold Asset Management, Leasehold liability reduction and active portfolio strategy, creating a unique opportunity for a commercially focused property professional. Description Support the development and implementation of leasing strategies across a portfolio of retail assets, working closely with the Group Property Director and Real Estate team. Analyse portfolio performance, lease events and occupational costs to identify risks and opportunities. Monitor key metrics including rent roll, lease expiries, break options, vacancy rates and over-rented properties. Identify opportunities to enhance freehold value and reduce leasehold liabilities through lease restructuring, renewals, surrenders and managed exits. Support and, where appropriate, lead lease negotiations including renewals, rent reviews, re-gears, surrenders and new lettings. Manage external agents and professional advisers and collaborate with operational teams. Produce portfolio reporting, dashboards and strategic recommendations. Maintain accurate property and lease records and support acquisition due diligence. Profile A successful Portfolio & Leasing Associate should have: 2-5 years of experience within commercial property, asset management or property management. Understanding of commercial leasing and lease events. Ideally MRICS qualified Strong analytical and financial skills. Advanced Excel and reporting skills. Excellent communication and stakeholder management skills. Highly organised with strong attention to detail. Experience within retail property portfolios. Exposure to restructuring or insolvency-related property matters. Experience managing external consultants or agents. Job Offer Competitive salary up to 80,000 (pro-rata). Bonus opportunities and additional benefits (pro-rata). Great, fast-paced company culture, learning from seasoned PE professionals. Opportunity to work on a fixed-term contract with the potential to flip to Perm, subject to needs and performance
09/07/2026
Contract
Exciting opportunity for a commercially-minded Surveyor / property professional (Lease Advisory / Occupier Transaction Management / L&T and/or Property Management) to join a dynamic PERE investor with a diverse retail portfolio across the UK and Europe. Working closely with senior property leadership, you will play a key role in shaping and delivering leasing and portfolio strategies across a large property estate. Client Details Our client is growing PE and Real Estate Family Office with a specialism in Retail investments and operating companies across the UK and Europe. Property is a key value driver within the group and encompasses Freehold Asset Management, Leasehold liability reduction and active portfolio strategy, creating a unique opportunity for a commercially focused property professional. Description Support the development and implementation of leasing strategies across a portfolio of retail assets, working closely with the Group Property Director and Real Estate team. Analyse portfolio performance, lease events and occupational costs to identify risks and opportunities. Monitor key metrics including rent roll, lease expiries, break options, vacancy rates and over-rented properties. Identify opportunities to enhance freehold value and reduce leasehold liabilities through lease restructuring, renewals, surrenders and managed exits. Support and, where appropriate, lead lease negotiations including renewals, rent reviews, re-gears, surrenders and new lettings. Manage external agents and professional advisers and collaborate with operational teams. Produce portfolio reporting, dashboards and strategic recommendations. Maintain accurate property and lease records and support acquisition due diligence. Profile A successful Portfolio & Leasing Associate should have: 2-5 years of experience within commercial property, asset management or property management. Understanding of commercial leasing and lease events. Ideally MRICS qualified Strong analytical and financial skills. Advanced Excel and reporting skills. Excellent communication and stakeholder management skills. Highly organised with strong attention to detail. Experience within retail property portfolios. Exposure to restructuring or insolvency-related property matters. Experience managing external consultants or agents. Job Offer Competitive salary up to 80,000 (pro-rata). Bonus opportunities and additional benefits (pro-rata). Great, fast-paced company culture, learning from seasoned PE professionals. Opportunity to work on a fixed-term contract with the potential to flip to Perm, subject to needs and performance
