The Frank Parkinson Yorkshire Trust
Leeds, Yorkshire
Join a Values-Led Charity Making a Difference The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing - it provides a safe, supportive community where people can live independently with dignity and confidence. We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development. About the Role Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment. This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities. Key Responsibilities Manage housing applications, allocations, viewings, sign-ups, and empty homes. Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability. Lead day-to-day estate management activities and property inspections. Monitor repairs, contractors, and compliance activities to ensure high standards are maintained. Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters. Maintain accurate records and support housing, health and safety, and compliance requirements. Organise resident events, engagement activities, and community initiatives. Build positive relationships with residents, families, contractors, local organisations, and partner agencies. Contribute to service improvements and support reporting for senior management and Trustees. Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided. What We're Looking For We are seeking someone who: Has experience in housing, property, community, support, or customer-focused services. Enjoys working directly with older people and supporting independent living. Has excellent communication, organisational, and problem-solving skills. Can work independently while contributing positively to a small team. Demonstrates empathy, professionalism, and sound judgement. Is confident managing competing priorities and maintaining accurate records. Understands the importance of safeguarding, health and safety, and resident wellbeing. Why Join Us? At The Frank Parkinson Yorkshire Trust, you'll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.
07/07/2026
Full time
Join a Values-Led Charity Making a Difference The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing - it provides a safe, supportive community where people can live independently with dignity and confidence. We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development. About the Role Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment. This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities. Key Responsibilities Manage housing applications, allocations, viewings, sign-ups, and empty homes. Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability. Lead day-to-day estate management activities and property inspections. Monitor repairs, contractors, and compliance activities to ensure high standards are maintained. Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters. Maintain accurate records and support housing, health and safety, and compliance requirements. Organise resident events, engagement activities, and community initiatives. Build positive relationships with residents, families, contractors, local organisations, and partner agencies. Contribute to service improvements and support reporting for senior management and Trustees. Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided. What We're Looking For We are seeking someone who: Has experience in housing, property, community, support, or customer-focused services. Enjoys working directly with older people and supporting independent living. Has excellent communication, organisational, and problem-solving skills. Can work independently while contributing positively to a small team. Demonstrates empathy, professionalism, and sound judgement. Is confident managing competing priorities and maintaining accurate records. Understands the importance of safeguarding, health and safety, and resident wellbeing. Why Join Us? At The Frank Parkinson Yorkshire Trust, you'll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.
Hays Construction and Property
Inverness, Highland
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
06/07/2026
Seasonal
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Independent Living Team Supervisor (Temporary Contract) Location: Rugby Rate: 18.85 per hour Contract: Immediate start - until end of September Working Pattern: 4 days office / 1 day from home The Opportunity Our client is looking for an Independent Living Team Supervisor to provide essential short-term support to their housing service. This is a fantastic opportunity for someone with a housing background who is either already in a supervisory role or ready to take the next step up into leadership . You'll be stepping into a well established team of 9 Housing Officers, ensuring smooth day-to-day operations and providing guidance where needed. The Role This is a hands-on, operational supervisory position focusing on keeping the team running effectively. You will: Oversee daily team management of 9 Housing Officers Manage rotas, annual leave, sickness and mileage approvals Provide support and guidance on cases , helping staff determine next steps Act as a key point of escalation , directing cases appropriately Maintain consistency and standards across service delivery Please note: This role is strictly supervisory - there is no project work, service review, or direct Housing Officer caseload . About You We're keen to speak with candidates who: Have experience within housing and/or independent living services Have supervisory, coordination experience , or are a Housing Officer looking to step up Are confident supporting staff and making day to day operational decisions Can provide clear guidance and direction on case management Are organised, approachable, and proactive Why Apply? Excellent opportunity to gain or build supervisory experience Competitive rate of 18.85 per hour Hybrid working pattern ( 4 days on site, 1 day from home ) Join a supportive and experienced team environment
30/06/2026
Seasonal
Independent Living Team Supervisor (Temporary Contract) Location: Rugby Rate: 18.85 per hour Contract: Immediate start - until end of September Working Pattern: 4 days office / 1 day from home The Opportunity Our client is looking for an Independent Living Team Supervisor to provide essential short-term support to their housing service. This is a fantastic opportunity for someone with a housing background who is either already in a supervisory role or ready to take the next step up into leadership . You'll be stepping into a well established team of 9 Housing Officers, ensuring smooth day-to-day operations and providing guidance where needed. The Role This is a hands-on, operational supervisory position focusing on keeping the team running effectively. You will: Oversee daily team management of 9 Housing Officers Manage rotas, annual leave, sickness and mileage approvals Provide support and guidance on cases , helping staff determine next steps Act as a key point of escalation , directing cases appropriately Maintain consistency and standards across service delivery Please note: This role is strictly supervisory - there is no project work, service review, or direct Housing Officer caseload . About You We're keen to speak with candidates who: Have experience within housing and/or independent living services Have supervisory, coordination experience , or are a Housing Officer looking to step up Are confident supporting staff and making day to day operational decisions Can provide clear guidance and direction on case management Are organised, approachable, and proactive Why Apply? Excellent opportunity to gain or build supervisory experience Competitive rate of 18.85 per hour Hybrid working pattern ( 4 days on site, 1 day from home ) Join a supportive and experienced team environment
Housing Officer - Supported Housing Location: North London & Hertfordshire (Field Based) Salary: Up to 40,000 Job Type: Permanent Job Description An exciting opportunity has arisen for an experienced Housing Officer to join a growing Housing Association supporting residents across North London and Hertfordshire. Working in a field-based role, you will deliver a high-quality tenancy management service to residents living within supported housing schemes, helping them sustain their tenancies while working alongside support providers and external agencies. Key Responsibilities Manage a portfolio of supported housing tenancies. Conduct tenancy sign-ups and tenancy terminations. Complete and monitor Housing Benefit applications. Manage rent and benefit-related queries. Investigate and resolve Anti-Social Behaviour cases. Work closely with support providers to ensure successful tenancy sustainment. Carry out scheme inspections and annual tenancy reviews. Liaise with local authorities, social services and partner agencies. Monitor void properties and support re-letting activities. Ensure compliance with housing legislation and organisational policies. About You You will have previous experience working within a Housing Association or Social Housing provider in a Housing Officer or similar role. You'll also possess: Strong tenancy management experience Housing Benefit knowledge Experience managing ASB cases Excellent communication skills Ability to work independently across multiple sites Strong organisational skills CIH Level 3 qualification (desirable) Understanding of Supported Housing (desirable) This is an excellent opportunity to join a supportive organisation committed to delivering outstanding housing services to vulnerable residents.
27/06/2026
Full time
Housing Officer - Supported Housing Location: North London & Hertfordshire (Field Based) Salary: Up to 40,000 Job Type: Permanent Job Description An exciting opportunity has arisen for an experienced Housing Officer to join a growing Housing Association supporting residents across North London and Hertfordshire. Working in a field-based role, you will deliver a high-quality tenancy management service to residents living within supported housing schemes, helping them sustain their tenancies while working alongside support providers and external agencies. Key Responsibilities Manage a portfolio of supported housing tenancies. Conduct tenancy sign-ups and tenancy terminations. Complete and monitor Housing Benefit applications. Manage rent and benefit-related queries. Investigate and resolve Anti-Social Behaviour cases. Work closely with support providers to ensure successful tenancy sustainment. Carry out scheme inspections and annual tenancy reviews. Liaise with local authorities, social services and partner agencies. Monitor void properties and support re-letting activities. Ensure compliance with housing legislation and organisational policies. About You You will have previous experience working within a Housing Association or Social Housing provider in a Housing Officer or similar role. You'll also possess: Strong tenancy management experience Housing Benefit knowledge Experience managing ASB cases Excellent communication skills Ability to work independently across multiple sites Strong organisational skills CIH Level 3 qualification (desirable) Understanding of Supported Housing (desirable) This is an excellent opportunity to join a supportive organisation committed to delivering outstanding housing services to vulnerable residents.
Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression
26/06/2026
Full time
Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
24/06/2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
15/06/2026
Contract
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs. Coordinate the sign-up of new tenants, overseeing the complete submission, tracking, and backdate requests for Housing Benefit and council tax forms. Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on-site care teams. Drive a customer-focused approach to meet performance targets, minimize void property times, and co-create strategic void plans for long-term vacancies. Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews. Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localized training where required. Lead operational housing projects, track performance data, and assist the Head of Housing with third-party Management Agreements and Lease reviews. Requirements: Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high-quality housing management services. Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models. Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable. Skills: Excellent communicator with a "can-do" attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service. Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices. Mobility: Ability to operate flexibly as a field-based officer across North London, with a willingness to undertake occasional travel to the main head office in Leicester for meetings and training. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
15/06/2026
Contract
Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs. Coordinate the sign-up of new tenants, overseeing the complete submission, tracking, and backdate requests for Housing Benefit and council tax forms. Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on-site care teams. Drive a customer-focused approach to meet performance targets, minimize void property times, and co-create strategic void plans for long-term vacancies. Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews. Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localized training where required. Lead operational housing projects, track performance data, and assist the Head of Housing with third-party Management Agreements and Lease reviews. Requirements: Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high-quality housing management services. Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models. Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable. Skills: Excellent communicator with a "can-do" attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service. Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices. Mobility: Ability to operate flexibly as a field-based officer across North London, with a willingness to undertake occasional travel to the main head office in Leicester for meetings and training. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
