75 jobs found

Housing & Public Protection Business Improvement Manager Windsor & Maidenhead based Interim 3 6 Months Hybrid (1 2 days on site) £39.99 Umbrella / £31.33 PAYE We are seeking an experienced manager to lead business support, performance, and transformation activity within Housing and Public Protection. Key Responsibilities Lead and manage the Housing and Public Protection Business Support Team, analysts, and Housing Complaints and Review Officer. Drive service improvement initiatives and oversee a range of transformation projects. Support the leadership, management, and delivery of Housing and Public Protection services. Act as a key member of the management team, providing strategic and operational support to the Assistant Director for Housing and Public Protection. Ensure effective performance management, service delivery, and continuous improvement across the function. Use data, insight, and analysis to support decision-making and service enhancement. About You Proven experience in a business improvement, service improvement, transformation, or operational management role. Strong leadership experience managing teams within local government, housing, public protection, regulatory services, or a similar environment. Experience delivering change programmes and driving organisational improvement. Excellent stakeholder management and communication skills. Ability to operate strategically while maintaining oversight of day-to-day service delivery. Experience working within complex public sector environments is highly desirable. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering North West London Full-time, permanent Salary 40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!

Technical Support Officer - Housing Property Services (Contract) Immediate opportunity for an organised, customer-focused administrator to join a busy Housing Property Services team. The Role Contract opportunity for an experienced Technical Support Officer / Housing Administrator to join a busy Housing Property Services / Repairs & Maintenance team. This role focuses on delivering technical administrative support, managing work orders, job tickets, and invoicing, and providing excellent customer service to tenants, contractors, and internal teams across housing, compliance, and engineering services. Key Responsibilities Manage work orders / job tickets / repairs scheduling from receipt to completion Handle customer enquiries, complaints, and service requests via phone and face-to-face Provide administrative support within housing property services and repairs & maintenance Maintain housing databases, records, and documentation (data protection compliant) Process purchase orders (POs), invoices, and finance administration Liaise with tenants, contractors, trades, and housing officers Prepare documents, reports, letters, and meeting minutes Support compliance, engineering, and property teams Deliver strong customer-focused service delivery within SLA targets About You Previous experience in an administrative or support role (housing or property services preferred) Strong organisational and multitasking skills Excellent communication and customer service abilities Confident working with IT systems, databases, and finance systems Ability to work collaboratively within a team environment High attention to detail and ability to handle sensitive information confidentially Professional, tactful, and able to manage challenging situations Why Apply? Opportunity to work within a vital public service environment Varied role with exposure across multiple teams Supportive team environment with potential to develop new skills Contract role offering immediate impact and experience Apply Now If you're a proactive administrator with strong customer service skills looking for your next contract opportunity, apply today to be considered.

Join a dynamic team where your communication skills make a real difference to residents' daily lives. Call Handler (Social Housing Repairs) Location: Crawley, West Sussex Pay Rate: £12.80 per hour Working Hours: 40 hours per week (Monday Friday) Contract Type: Full-time, Contract/Temporary to Permanent About the Role We are looking for a reliable, customer-focused Call Handler to join a busy team in Crawley, working on behalf of a leading social housing contractor. As the first point of contact for residents, you will play an important role in ensuring day-to-day property repairs and maintenance services run smoothly. You will handle inbound calls from tenants, log their repair requests, and help guide them through their customer journey. Key Responsibilities Take inbound calls from tenants, housing officers, and subcontractors regarding reactive repairs and maintenance issues Clearly and accurately identify the nature of the repair request by asking targeted questions to log the job correctly Enter comprehensive job details and resident notes onto the internal housing database system Direct emergency repair updates and safety concerns to the scheduling and field management teams instantly Handle tenant queries, complaints, and follow-up calls regarding ongoing works, providing clear updates on appointment slots Manage email correspondence coming into the main customer care inbox and update records accordingly What We Are Looking For Experience: Previous experience in a call handling, customer service, or contact centre environment is essential. Experience within social housing, local authorities, or the construction sector is highly desirable Communication: Excellent telephone manner with the ability to communicate clearly, patiently, and empathetically with residents from all backgrounds IT Skills: Strong computer literacy with the ability to input data quickly and accurately while managing phone queues. Experience with housing management systems (such as Northgate or CRM platforms) is a plus Organisation: Comfort managing a high volume of calls in a fast-paced environment while maintaining clear documentation Benefits Consistent weekly pay at £12.80 per hour Stable, full-time 40-hour work week with regular daytime hours Excellent training and support provided on internal software platforms Great opportunity to transition into a permanent role with an established national contractor Apply today to start making a positive impact in social housing while building your career with a respected contractor. Job Types: Full-time, Temp to perm Pay: £12.80 per hour Work Location: In person

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential).

The Community Partnership and Engagement Officer will play a vital role in fostering meaningful relationships with community stakeholders to support impactful initiatives within the not-for-profit sector. Based in Birmingham, this temporary role offers an exciting opportunity to make a difference in public sector and not-for-profit endeavours. Client Details This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis. Description To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets. To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager. To pro-actively seek ways to engage tenants and service users in shaping services. To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for the services provided. Proactively work with and influence external agencies in promoting the business and encourage tenant engagement. To act as the lead and liaise with all departments in the production of marketing and promotional programmes and information for customers and wider stakeholders. To increase the number of customers involved in shaping and influencing services. Collating evidence for the consumer standards self-assessment review from Housing, Property, Finance and Corporate Services. To oversee the recording, investigation of reported complaints and to meet with the Operations Director at least monthly to review the complaint handling performance dashboard. The Dashboard to be presented via our board/committee governance structure. You will also be required to assist with complaint investigation as directed. To deputise for the Housing Services Manager at meetings as and when required. You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to share specialist knowledge and assist in business planning. Aware of regulatory consumer standards and undertake annual review against standard. Profile A successful Community Partnership and Engagement Officer should have: A Full UK Drivers licence is essential. Previous experience within the housing sector is desirable. Previous experience in community engagement or partnership development, preferably in the not-for-profit sector. Strong communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in planning, organising, and delivering community-focused projects. A track record of monitoring and evaluating programme outcomes. An understanding of public sector and not-for-profit operations and challenges. Ability to work independently and collaboratively in a dynamic environment. Competence in using standard office software for reporting and presentations. Job Offer A competitive annual salary of 38000 - 42000pa A temporary position offering flexibility and an opportunity to make an immediate impact. Work within a supportive and community-focused environment in Birmingham. Engage in meaningful work that strengthens relationships within the not-for-profit sector. Free Parking on-site. Opportunities for potential Progression. 9am - 5pm working hours. If you're passionate about fostering community partnerships and thrive in a collaborative setting, we encourage you to apply for this exciting Community Partnership and Engagement Officer role in Birmingham.

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Resident Liaison Officer (RLO) Social Housing Refurbishment Full-time Permanent Lewisham, London Up to £32,000 + Car Allowance Resident Liaison Officer job in Lewisham supporting residents throughout planned social housing refurbishment works, offering the opportunity to join a well-established contractor delivering high-quality improvement projects across occupied residential properties. The Role This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering social housing refurbishment works across occupied homes in Lewisham. Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining clear communication throughout the project, ensuring residents are fully informed and supported while works are carried out to their homes. This is a customer-focused role requiring previous RLO experience within social housing, planned maintenance, refurbishment, or construction, alongside excellent communication, organisation, and problem-solving skills. Key Responsibilities Acting as the main point of contact for residents throughout refurbishment works Building positive relationships with residents and maintaining clear communication across the project Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently Issuing resident notifications, newsletters, and updates regarding planned works and programme changes Supporting site teams with access coordination and resident engagement across occupied properties Attending site meetings and maintaining accurate records of resident interactions and project updates Ensuring high levels of customer satisfaction throughout the duration of the project Requirements Previous experience working as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, or construction Experience working on occupied residential projects is essential Strong communication and interpersonal skills with the ability to manage challenging situations professionally Confident liaising with residents, site teams, subcontractors, and client representatives Organised and proactive approach with strong administrative skills Full UK driving licence Able to work 5 days per week on site in Lewisham (8:00am 5:30pm) Package & Benefits Up to £32,000 depending on experience Car allowance Pension scheme Long-term project pipeline and career progression opportunities Stable, permanent position with a well-established contractor Immediate start available This Resident Liaison Officer role in Lewisham offers the opportunity to join a busy social housing refurbishment programme, playing a vital role in delivering an excellent customer experience while supporting the successful delivery of works across occupied homes. Apply now through Skilled Careers to be considered for this opportunity.

Join a Values-Led Charity Making a Difference The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing - it provides a safe, supportive community where people can live independently with dignity and confidence. We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development. About the Role Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment. This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities. Key Responsibilities Manage housing applications, allocations, viewings, sign-ups, and empty homes. Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability. Lead day-to-day estate management activities and property inspections. Monitor repairs, contractors, and compliance activities to ensure high standards are maintained. Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters. Maintain accurate records and support housing, health and safety, and compliance requirements. Organise resident events, engagement activities, and community initiatives. Build positive relationships with residents, families, contractors, local organisations, and partner agencies. Contribute to service improvements and support reporting for senior management and Trustees. Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided. What We're Looking For We are seeking someone who: Has experience in housing, property, community, support, or customer-focused services. Enjoys working directly with older people and supporting independent living. Has excellent communication, organisational, and problem-solving skills. Can work independently while contributing positively to a small team. Demonstrates empathy, professionalism, and sound judgement. Is confident managing competing priorities and maintaining accurate records. Understands the importance of safeguarding, health and safety, and resident wellbeing. Why Join Us? At The Frank Parkinson Yorkshire Trust, you'll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.

The Leaseholder Officer will oversee and manage all matters related to leasehold properties, ensuring compliance with regulations and effective communication with leaseholders. This temporary role in Manchester offers an excellent opportunity to contribute to the not-for-profit sector within the property department. Client Details This organisation operates in the not-for-profit industry and is dedicated to providing quality housing solutions. With a strong presence in Manchester, it is a small-sized entity focused on delivering excellent service to its customers while maintaining high standards in property management. Description Manage leaseholder accounts, including service charges and ground rents. Ensure compliance with lease agreements and relevant legislation. Act as the main point of contact for leaseholders, addressing queries and concerns effectively. Prepare and distribute service charge statements and related documentation. Coordinate maintenance and repair works with contractors and leaseholders. Investigate and resolve disputes or complaints in a timely manner. Maintain accurate records of leasehold properties and agreements. Collaborate with internal teams to ensure smooth property operations. Profile A successful Leaseholder Officer should have: Relevant experience in property management or leasehold services. Strong knowledge of lease agreements and property legislation. Excellent organisational and communication skills. The ability to handle queries and resolve issues professionally. Proficiency in maintaining accurate records and documentation. A proactive approach to collaborating with internal and external stakeholders. Job Offer Competitive hourly rate between 19.00 and 22.00. Opportunity to work in the not-for-profit sector in Manchester. Temporary position offering valuable experience within the property department. A supportive and professional work environment. If you are ready to make a meaningful impact as a Leaseholder Officer, we encourage you to apply today!

We are seeking an experienced Freelance Resident Liaison Officer (RLO) to support a major fire remediation (recladding) project in Elephant & Castle. The project comprises four residential blocks , and the successful candidate will act as the primary point of contact between residents, the client, and the site team throughout the works. Key Responsibilities Build and maintain positive relationships with residents throughout the duration of the project. Communicate upcoming works, programme updates, and any disruptions in a clear and timely manner. Organise and attend resident meetings, drop-in sessions, and consultations where required. Handle resident enquiries, concerns, and complaints professionally, ensuring prompt resolution. Maintain accurate records of resident interactions, correspondence, and agreed actions. Work closely with the site management team to minimise disruption to residents. Support access arrangements for occupied properties where necessary. Ensure all communications comply with client requirements and relevant policies. Produce regular reports on resident engagement and project communications. Essential Requirements Previous experience as a Resident Liaison Officer on occupied residential construction projects. Experience on fire remediation, fa ade, or recladding schemes . Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Ability to work independently while collaborating effectively with the project team. Full right to work in the UK. Desirable Previous experience working with Southwark Council on similar occupied residential refurbishment or fire remediation schemes is a distinct advantage . Knowledge of local authority housing environments and resident engagement best practices. Experience using resident liaison and reporting systems.

Resident Liaison Officer (RLO) - External Works Location: Harlow Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, supporting an external works programme across Harlow. This is an excellent opportunity for an experienced Resident Liaison Officer to play a key role in delivering planned maintenance works within occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept informed throughout the programme while maintaining a high standard of customer service. Key Responsibilities Acting as the main point of contact for residents throughout the external works programme. Communicating works schedules, access arrangements, and project updates to residents. Conducting resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints in a professional manner. Working closely with site teams, supervisors, and client representatives to coordinate access and programme delivery. Supporting vulnerable residents and ensuring appropriate measures are in place throughout the works. Maintaining accurate records of resident communications, appointments, and project updates. Attending site and client meetings, providing feedback on resident concerns and customer satisfaction. Promoting excellent customer service and helping to ensure projects are completed with minimal disruption to residents. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external works, planned maintenance, refurbishment, or social housing projects. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Repairs Supervisor - Social Housing Location: South East London Salary: 45,000 per annum + Company Van & Fuel Card Job Type: Permanent, Full-Time Repairs Supervisor - Day-to-Day Repairs Repairs Supervisor - Day-to-Day Repairs A well-established Social Housing Contractor is looking to recruit an experienced Repairs Supervisor to oversee a team delivering responsive day-to-day repairs across occupied social housing properties throughout South East London. This is an excellent opportunity for a motivated supervisor with a strong repairs and maintenance background who enjoys managing operatives, ensuring high-quality workmanship, and delivering excellent customer service. Key Responsibilities Supervise and manage a team of multi-skilled operatives carrying out day-to-day responsive repairs. Allocate and monitor workloads to ensure repairs are completed within agreed KPIs and service level agreements. Carry out pre- and post-inspections to ensure work is completed to the required quality standards. Monitor productivity, quality, and performance of operatives and subcontractors. Provide technical support and guidance to tradespeople on site. Ensure all works comply with health and safety legislation, company policies, and industry standards. Build positive working relationships with residents, housing officers, and client representatives. Resolve customer queries and complaints professionally and efficiently. Identify additional works where required and raise recommendations. Ensure accurate completion of paperwork, inspection reports, and updates via handheld devices or scheduling systems. Conduct toolbox talks, performance reviews, and support the ongoing development of the team. Assist in achieving contractual KPIs relating to quality, customer satisfaction, productivity, and first-time fix rates. Candidate Requirements Previous experience as a Repairs Supervisor, Maintenance Supervisor, Voids Supervisor, or similar within the social housing or property maintenance sector. Strong knowledge of responsive maintenance and day-to-day repairs. Experience managing direct labour operatives and subcontractors. Good understanding of building maintenance, repairs, and construction processes. Ability to prioritise workloads in a fast-paced environment. Excellent communication and customer service skills. Strong IT skills with experience using repairs management systems. Full UK Driving Licence (essential). Desirable SSSTS or SMSTS qualification. Trade background (Carpentry, Plumbing, Multi-Trade, or similar). Health & Safety qualifications such as IOSH or NEBOSH. Experience working under social housing maintenance contracts. What's on Offer 45,000 basic salary Company van and fuel card Permanent, full-time position Annual leave plus bank holidays Pension scheme Ongoing training and career progression Opportunity to join a reputable Social Housing Contractor with a strong pipeline of work across London. If you have experience supervising responsive repairs within the social housing sector and are looking for your next permanent opportunity, we'd like to hear from you. Apply today for immediate consideration.

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Complaints Coordinator Pay Rate: 16.23 PAYE or 20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14 Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate resident complaints thoroughly, gathering and analysing relevant information to reach fair and balanced resolutions Manage complaints in accordance with the Housing Ombudsman Complaint Handling Code and organisational policies Liaise with internal departments, stakeholders, and external contractors to obtain evidence and progress investigations Draft clear, professional, and comprehensive complaint responses Maintain accurate records of all complaint activities and customer interactions within CRM systems Ensure complaints are managed within agreed service level agreements (SLAs) Escalate complex cases where appropriate and provide recommendations for resolution Identify recurring themes and trends within complaints and provide feedback to support service improvements Communicate effectively with residents throughout the complaint process, providing updates and managing expectations Support a positive complaint-handling culture focused on customer satisfaction and continuous improvement Contribute to team objectives and provide support to colleagues when required Skills & Experience Required Previous experience in a Complaint Investigator, Complaints Officer, Customer Relations, or similar complaints-handling role Proven experience investigating and resolving complex customer complaints Experience working within a contact centre, customer service, housing, or public sector environment Strong understanding of complaint resolution processes and best practices Excellent written and verbal communication skills Experience using CRM systems and customer service platforms Good organisational skills with the ability to manage competing priorities and meet deadlines Ability to analyse information, make informed decisions, and provide balanced outcomes Strong attention to detail and record-keeping skills Competent using Microsoft Office applications Key Competencies Customer-focused approach Strong investigative and problem-solving skills Excellent written communication and report-writing abilities Ability to manage sensitive and challenging conversations professionally Resilient and calm under pressure Strong organisational and time management skills Able to work independently and manage a high-volume workload Collaborative team player Adaptable and flexible in a fast-paced environment To apply for the Complaints Coordinator position, please submit your CV for consideration.