43 jobs found

Senior Head of Operations CONTRACT: Permanent, Full Time (35 hours per week) ORGANISATION: Royal Life Saving Society UK (RLSS UK) DIRECTORATE: Corporate Services LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ) REPORTS TO: Chief Executive Officer DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT SALARY: £48,000 to £52,000 per annum ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have 'Communities free from drowning' and our strategic framework details our goals over this period. ROLE AND RESPONSIBILITIES The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate. Our current Regulatory bodies are: The Office of Qualifications and Examinations Regulation, Ofqual in England. The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland. Qualifications Wales, QW in Wales. Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator. Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation's systems and culture needed to support high-quality delivery across a growing water safety education charity. The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation's purpose 'To prevent drowning, so everyone can enjoy water safely'. KEY RESPONSIBILITIES Organisational Leadership & Operations Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions Develop and improve internal systems, processes, and operational procedures Support organisational planning and delivery Work closely with the CEO and senior managers to support organisational growth and resilience Contribute to organisational decision-making and leadership culture Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary Build effective relations across departments to support organisational excellence Always demonstrate and uphold the Society's values and behavioural standards. People & HR Management Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement Lead on the development and presentation of recommendations for annual pay and benefits review Support recruitment, onboarding, and staff development processes Help foster a positive, inclusive, and high-performing workplace culture Support managers with operational people-management matters Compliance Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies Ensure compliance with RLSS UK regulators Oversee organisational risk management systems Ensure appropriate insurance, contracts, and compliance frameworks are in place Lead on operational health and safety systems and organisational compliance Organisational Systems Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams Oversee operational procurement and contract management systems Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security Improve internal reporting and programme coordination systems Programme & Delivery Support Support operational coordination across RLSS UK programmes and projects Help ensure teams are appropriately resourced and supported Improve organisational project management systems and workflows Support efficient collaboration across delivery teams Contribute to organisational development opportunities and partnerships Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK's compliance programme To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills, and/or Aptitudes Significant experience in operational management, organisational leadership or business management Experience developing and improving organisational systems and processes Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT Demonstrable experience supporting HR and people-management processes Excellent organisational and project management skills Strong interpersonal and communication skills Ability to work strategically while also being comfortable with operational detail Experience managing competing priorities in a fast-paced environment High level of integrity and dependability Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace Proficient in Microsoft Office and organisational software systems Desirable Relevant Experience, Skills, and/or Aptitudes Experience working within the charity sector Knowledge of charity governance and funding environments Experience supporting organisational growth and change management Familiarity with CRM systems and operational databases Understanding of health and safety systems We are looking for someone who: Is highly organised, proactive, and solutions-focused Enjoys enabling others to succeed Can balance strategic thinking with practical delivery Is calm and adaptable in a growing organisation Has a positive, can-do attitude and demonstrates RLSS UK values Has strong emotional intelligence and leadership skills YOUR APPLICATION Please send your CV and a Cover Letter outlining your suitability for the post Closing Date - 11.59pm, Thursday 23 July 2026 Interview Date - Thursday 30 July 2026 at our Worcester Head Office (subject to change) WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan Enhanced Society Sick Pay Eye Care Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials Subject to eligibility criteria Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Estimator / Senior Estimator Boroughbridge Full-Time Permanent Build Your Career with a Growing Industry Leader We're recruiting on behalf of a well-established and expanding contractor for an experienced Estimator / Senior Estimator to join their commercial team. Working from the company's Boroughbridge head office (with flexibility to work from other operational hubs), you'll play a key role in securing exciting projects across Hard Landscaping, Soft Landscaping, Fencing and Vegetation Management. This is an excellent opportunity to join a business that genuinely invests in its people, offers long-term career progression, and delivers projects that make a real impact across the UK. As part of the commercial team, you'll be responsible for producing accurate, competitive tenders while supporting the successful delivery of projects from enquiry through to contract award. Your responsibilities will include: Preparing competitive cost estimates and tender submissions Producing Bills of Quantities from drawings and specifications Obtaining and reviewing supplier and subcontractor quotations Completing site visits during the tender process Identifying commercial risks and opportunities within bids Preparing programmes, RAMS and supporting tender documentation Negotiating and analysing tenders prior to contract award Building strong relationships with clients and stakeholders Supporting project handovers to the Operations and Commercial teams Contributing to forecasting, reporting and CRM management Ensuring tenders incorporate Social Value, sustainability and environmental initiatives About You You'll have estimating experience within a relevant construction sector and enjoy working in a fast-paced, commercially focused environment. Ideally you'll have: Experience in Hard Landscaping, Soft Landscaping, Grounds Maintenance or Minor Civils Strong commercial awareness Knowledge of NEC contracts (desirable) Excellent organisational and communication skills The ability to manage multiple tenders and work to tight deadlines A full UK driving licence What's in It for You? Competitive salary (dependent on experience) 23 days annual leave, increasing with service Company pension Ongoing training and professional development Excellent career progression opportunities Employee Assistance Programme Birthday off every year Health Cash Plan Enhanced maternity & paternity benefits Free financial advice Free counselling services Complimentary sanitary products Plus a range of additional employee benefits Apply Now If you're an ambitious Estimator or Senior Estimator looking to join a growing organisation where your work will make a real difference, we'd love to hear from you. Apply today or contact us for a confidential discussion.

Job Title Dig & Lay Project Manager Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Birmingham / Worcester / Gloucester / Bristol Our Company Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do. Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment. As we approach a turnover of 100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group. The Role As Dig & Lay Project Manager, you will be responsible for overseeing all stages of onsite excavation works across our NGED Dig & Lay contract. You will be expected to spend time in the field, proactively managing, coaching and mentoring Supervisors, pre-empting potential issues, and working with them to resolve any challenges quickly and effectively. We are committed to the health and safety of our teams, and a key part of this role is to ensure compliance is maintained at all times. You will also be responsible for ensuring that Supervisors and site teams complete work son time, safely, and in line with agreed job specification. Working days are Monday to Friday, however ad hoc weekend work required to meet operational needs. You will be responsible for ensuring that all required weekend work is appropriately planned, resourced and covered. Responsibilities Coordinate, manage and plan contractor, direct labour and operative resources across the project, ensuring the effective allocation of people, plant and equipment Ensure all works are appropriately planned and supported, including streetworks requirements, permits, work packs, RAMS and all other relevant documentation Liaise daily with the Operations Director, NGED contract Manager, NGED personnel and other key stakeholders to ensure effective communication and project delivery Ensure Supervisors brief civil teams before mobilisation to site, including review of work packs, task requirements, site-specific hazards and any additional guidance required Access upcoming works within the designated area to determine traffic management requirements and ensure these are booked and in place ahead of works starting Monitor project progress, identifying and resolving queries, operational challenges or performance-related issues quickly and effectively Ensure all jobs, RAMS and relevant project information are accurately updated on both client and company systems Manage the reinstatement process for work sunder your responsibility, ensuring it operates effectively and is completed within required permits dates Ensure any specialist materials required for works under your control are ordered in sufficient time through the procurement team Plan, manage and coordinate safety and site manage audits, ensuring standards are maintained and any actions are followed through to completion Deal with customer complaints in line with contract requirements and company procedures, ensuring they are handled professionally and resolved appropriately Collate and approve weekly timesheets for civil teams under your supervision Collate all vehicle and plant paperwork for teams or assets operating under your supervision Attend site immediately in the event of discovery, latent damage or utility damage, and participate in all utility damage debriefs relating to works under your supervision. Complete final walk-off inspections on all works over 100m under your control to identify and address any defects Technical Skills & Experience Previous experience working as a Utilities Site Manager or Supervisor, ideally on an electricity contract Experience managing high volume civils projects of a similar nature, including the supervision of civil teams Experience working in a fast-paced, pressurised environment Good IT skills, including the use of Microsoft Office, Outlook and client their-party systems Excellent planning and organisational skills, with the ability to prioritise workload and manage competing demands Ability to professionally represent the organisation when dealing with stakeholders, including the main client, subcontractors, customers and members of the public Qualifications & Training NRSWA SMSTS Full UK Driving Licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Head of Estates Northumberland College (Recruiting through The Supply Register) Location: Ashington, Kirkley Hall & Berwick-upon-Tweed Salary: £44,699 - £47,421 per annum Contract: Full Time Permanent Are you an experienced Estates or Facilities Manager ready to lead the day-to-day operation of a diverse estate where your decisions make a real difference? The Supply Register is recruiting on behalf of Northumberland College for a Head of Estates to oversee operations across three unique campuses: the new Wansbeck campus in Ashington, the impressive Kirkley Hall campus with its working zoo, and the Berwick satellite campus. This is an exciting opportunity to join a collaborative Estates leadership team, creating safe, compliant and welcoming environments that support thousands of students, staff and visitors. About the Role Reporting to the Executive Director of Capital Projects and Estates, you ll lead the operational management of the estate across your campuses, managing in-house teams and specialist contractors to ensure safe, efficient and high-quality service delivery. This is a predominantly soft facilities management leadership role, covering cleaning, security, grounds maintenance, waste management and contractor performance, while supporting statutory compliance across the estate. Around 70% of the role is reactive, so you ll enjoy problem-solving, making decisions quickly and responding to operational challenges. You ll also help drive continuous improvement, sustainability initiatives and value for money across estate services. Key Responsibilities You ll be responsible for: • Leading and developing a team of two Team Leaders and six Estates Technicians. • Managing day-to-day estates operations across Ashington, Kirkley Hall and Berwick. • Ensuring campuses remain safe, compliant and operational. • Managing service contracts including cleaning, security, grounds maintenance, waste and specialist services. • Monitoring contractor performance, compliance and KPIs. • Managing budgets and delivering value for money. • Working with campus leaders and senior stakeholders to meet operational priorities. • Supporting statutory compliance, planned maintenance and legislative requirements. • Promoting health, safety and safeguarding across estates activities. • Driving sustainability, energy efficiency and environmental improvements. • Leading estates projects and operational improvements. • Responding to emergencies and providing occasional out-of-hours support. About You We re looking for an experienced estates or facilities management professional with strong operational leadership and excellent people skills. You ll be confident managing competing priorities, building relationships and making effective decisions in a fast-paced environment. Applications are welcomed from candidates with experience in: • Facilities Management • Commercial Property • Property Management • Student Accommodation • Social Housing • Estate Agencies and Lettings • Hospitality • Holiday Parks • Healthcare • Local Government • Multi-site operations Essential Criteria • Level 2 Maths and English (or equivalent). • Relevant management qualification or significant management experience. • Full UK driving licence and ability to travel across Northumberland. • Experience managing soft facilities services, contractors and operational teams. • Experience coordinating statutory compliance activities. • Strong knowledge of health and safety legislation. • Excellent communication, organisation and stakeholder management skills. • Good IT skills, including Microsoft Office and business systems. • Flexibility to respond to operational issues, including occasional emergencies. Desirable • Estates or Facilities Management experience within a complex estate. • IOSH or NEBOSH qualification. • Asbestos awareness or management qualification. • Experience managing estates projects. • Knowledge of Building Management Systems (BMS). • Understanding of sustainability and environmental management. • Experience developing estates policies and procedures. Why Join Northumberland College? Join an ambitious organisation investing in its estate, including the opening of the new Wansbeck campus, while becoming part of a supportive Estates leadership team. You ll benefit from: • 35 days annual leave plus Bank Holidays • Local Government Pension Scheme (LGPS) • Flexible working, including some home working after induction • MyLifestyle employee benefits platform with retail discounts • Optional dental, eye care and healthcare cash plans • NHS Fleet vehicle scheme • Free parking across all campuses • Ongoing professional development opportunities About The Supply Register The Supply Register partners with leading education organisations across the UK, connecting talented professionals with rewarding career opportunities. We are proud to be supporting Northumberland College in recruiting for this important leadership position. If you're ready to lead estates operations across a growing and diverse college estate, we'd love to hear from you. Apply today through The Supply Register. Safeguarding Statement The Supply Register and Northumberland College are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to appropriate safeguarding checks, including an enhanced DBS.

Head of Maintenance and Technical Projects Education Partnership North East ( Northumberland, Sunderland or Ashington College) - (Recruiting through The Supply Register) Salary: £51,295 - £53,128 per annum Contract: Full Time Permanent Location: Any EPNE Campus (Northumberland, Sunderland or Ashington) with travel across the region and flexible hybrid working. The Supply Register is delighted to be recruiting on behalf of Education Partnership North East (EPNE) for a newly created Head of Maintenance and Technical Projects position. EPNE is one of the North East s leading education providers, supporting students across Sunderland College, Northumberland College and Hartlepool Sixth Form. With a diverse estate of approximately 70 buildings across multiple campuses, this is an exciting opportunity to play a key role in shaping the future of the organisation s estates and facilities service. The Role Reporting to the Director of Estates, the Head of Maintenance and Technical Projects will provide regional leadership for all hard services, maintenance operations and technical projects across EPNE s estate. This is a senior operational role where you will lead a team, manage contractors, ensure statutory compliance and deliver a safe, reliable and value-for-money service. You will work closely with campus leaders, estates colleagues and external partners to ensure buildings remain fully operational and support the delivery of outstanding education. You will oversee areas including electrical and mechanical services, fire systems, gas, ventilation, air conditioning, planned maintenance and technical projects. While you do not need to be the technical expert in every discipline, you will have the knowledge and confidence to challenge contractors, manage performance and ensure high standards are maintained. Key Responsibilities Lead and develop the regional maintenance and technical teams. Ensure compliance across all hard services and statutory requirements. Manage maintenance contracts, contractor relationships and service delivery. Oversee technical projects, refurbishments and improvement works. Manage budgets and ensure value for money across estates services. Support procurement and tendering activity for technical contracts. Develop processes and systems to improve operational performance. Promote a strong health and safety culture across in-house and contracted teams. Work collaboratively with campus teams through regular site visits and inspections. Provide technical advice and support to senior estates leadership. About You You will be an experienced estates, facilities management, property or building services professional with a strong understanding of hard services and compliance within a complex environment. You will have experience of: Managing maintenance operations across a large or multi-site estate. Leading and developing teams. Managing contractors and technical service contracts. Delivering planned maintenance and improvement projects. Working with budgets, procurement and compliance requirements. Building effective relationships with stakeholders at all levels. A confident communicator who can engage with senior leaders, contractors and operational teams. A professional, approachable leadership style and the ability to drive positive change are essential. Experience from sectors including facilities management, commercial property, social housing, student accommodation, construction, manufacturing, healthcare, leisure or similar environments will be considered. Essential Requirements Leadership and management qualification (CMI Level 7 / ILM Level 5-7 or equivalent preferred) Project management qualification such as Prince2 or Agile PM NEBOSH, IOSH or equivalent Health & Safety qualification Level 2 Maths and English Full UK driving licence Benefits Competitive salary of £51,295 - £53,128 35 days annual leave plus bank holidays Local Government Pension Scheme (LGPS) Flexible working opportunities following induction MyLifestyle benefits platform offering employee discounts Optional health cash plan including dental and eye care NHS Fleet Scheme Free parking across Northumberland campuses Opportunities for professional development If you are an experienced estates or facilities professional looking for the opportunity to lead technical maintenance across a large and diverse education estate, we would love to hear from you. Safeguarding Statement The Supply Register and Northumberland College are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to appropriate safeguarding checks, including an enhanced DBS.

Director of Estates Education Partnership North East ( Northumberland, Sunderland or Ashington College) - (Recruiting through The Supply Register) Salary: £51,295 - £53,128 per annum Contract: Full Time Permanent Location: Any EPNE Campus (Northumberland, Sunderland or Ashington) The Supply Register is delighted to be supporting Education Partnership North East in the appointment of a Director of Estates to lead the strategic and operational management of the college s estates function across all sites. This is a key leadership role within the organisation, reporting directly to the Vice Principal Corporate Services and working as part of the wider senior leadership structure. The successful candidate will provide vision, direction and expertise across estates, facilities management, compliance, sustainability and capital development, ensuring the college continues to provide safe, inspiring and high-quality environments for students, staff and visitors. This opportunity comes at an exciting time for the organisation, as the college continues to develop its estates strategy and invest in its future. The successful candidate will build on strong foundations, leading a skilled estates team and working collaboratively with senior leaders, curriculum teams and external partners to deliver an effective, sustainable and forward-thinking estates service. The Role As Director of Estates, you will take overall responsibility for the leadership and performance of the estates function across all college campuses. You will provide strategic oversight while ensuring the effective delivery of day-to-day operations, compliance requirements, planned maintenance, facilities management and estates improvement programmes. You will lead and support a number of Heads of service areas, creating a culture of excellence, accountability and continuous improvement. Key responsibilities will include: Developing and delivering the college s estates strategy, ensuring alignment with organisational priorities and future ambitions. Providing strategic and operational leadership across estates, facilities management, compliance and sustainability. Ensuring all college buildings and facilities are safe, compliant, fit for purpose and support an outstanding learning environment. Leading on statutory compliance including health and safety, fire safety, building safety and relevant legislative requirements. Managing estates budgets, forecasting, procurement activity and ensuring value for money. Overseeing capital projects, refurbishment programmes and estates developments in partnership with internal stakeholders and external contractors. Driving improvements in environmental performance, sustainability, energy management and waste reduction. Building strong relationships with senior leaders, staff, contractors, consultants and regulatory bodies. Ensuring robust reporting, governance and assurance processes are in place across the estates function. About You We are seeking an experienced estates professional who can combine technical expertise with strong leadership capability and strategic vision. You will have significant experience of managing complex estates and facilities operations, ideally within a large, multi-site environment. You will understand the challenges of leading estates services within a customer-focused organisation and have a proven ability to deliver improvements through effective leadership, collaboration and innovation. The successful candidate will demonstrate: Significant experience leading an estates or facilities management function. Experience managing large and complex property portfolios across multiple sites. Strong technical knowledge of estates management, compliance and statutory requirements. Experience of developing and delivering estates strategies and capital programmes. Proven ability to manage budgets, procurement processes and external contracts. Strong leadership skills with experience managing multidisciplinary teams. The ability to influence and build effective relationships with senior stakeholders. A proactive approach to sustainability, environmental improvement and continuous development. Qualifications and Experience Applicants should ideally hold: A relevant degree or professional qualification in Estates, Facilities Management, Property, Building Services or a related discipline. Membership of an appropriate professional body such as IWFM, RICS or CIOB. A recognised management or leadership qualification. A valid driving licence. Desirable qualifications include project management qualifications such as PRINCE2/MSP and a recognised health and safety qualification such as NEBOSH or equivalent. Why Join Education Partnership North East? This is an opportunity to make a significant impact within a leading education organisation, shaping the future of its estates and supporting an environment where students and staff can thrive. You will join an organisation committed to excellence, sustainability, inclusion and continuous improvement, with the opportunity to influence long-term estates development and strategic investment. How to Apply The Supply Register is managing this recruitment campaign on behalf of Education Partnership North East. If you are an experienced estates leader looking for your next strategic challenge, we would welcome your application. Safeguarding Statement The Supply Register and Northumberland College are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to appropriate safeguarding checks, including an enhanced DBS.

Join a Values-Led Charity Making a Difference The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing - it provides a safe, supportive community where people can live independently with dignity and confidence. We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development. About the Role Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment. This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities. Key Responsibilities Manage housing applications, allocations, viewings, sign-ups, and empty homes. Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability. Lead day-to-day estate management activities and property inspections. Monitor repairs, contractors, and compliance activities to ensure high standards are maintained. Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters. Maintain accurate records and support housing, health and safety, and compliance requirements. Organise resident events, engagement activities, and community initiatives. Build positive relationships with residents, families, contractors, local organisations, and partner agencies. Contribute to service improvements and support reporting for senior management and Trustees. Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided. What We're Looking For We are seeking someone who: Has experience in housing, property, community, support, or customer-focused services. Enjoys working directly with older people and supporting independent living. Has excellent communication, organisational, and problem-solving skills. Can work independently while contributing positively to a small team. Demonstrates empathy, professionalism, and sound judgement. Is confident managing competing priorities and maintaining accurate records. Understands the importance of safeguarding, health and safety, and resident wellbeing. Why Join Us? At The Frank Parkinson Yorkshire Trust, you'll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.

Join the Cardinal Hume Centre and use your estates expertise to help create a safe, welcoming and well-managed environment for young people, children and families facing homelessness and poverty. This is a rare opportunity to lead both the long-term stewardship of a significant Central London site and the day-to-day delivery of facilities, compliance and improvement works that directly support life-changing services. Working closely with the CEO, Head of HR and Operations and Board of Trustees, you will shape future plans for the Centre's estate while ensuring the building remains safe, compliant, efficient and fit for purpose. If you are a strategic and practical estates professional who wants their work to make a tangible social impact, we would like to hear from you. What you'll do Lead long-term estate planning, capital works and building improvements - you'll support our master planning for the site Oversee day-to-day maintenance, facilities management and contractor performance to keep the Centre running effectively Take organisational responsibility for health and safety, fire safety and statutory compliance Manage budgets, procurement and reporting, delivering value for money while supporting excellent services Support sustainability and environmental improvements that strengthen the Centre for the future What we're looking for A skilled estates, facilities or property professional with strong experience in building compliance, maintenance and project delivery A confident communicator who can work effectively with senior leaders, trustees, contractors and colleagues across the organisation Someone who can balance strategic thinking with hands-on operational oversight A values-led individual who is motivated by the opportunity to support a charity tackling youth and family homelessness

Monday to Friday, Full-time, Permanent, 40k, Flexible Hours, Paid Overtime, Training & Development, Stable Long-Term Opportunity Due to internal promotion an experienced Branch Supervisor is required to lead the day-to-day operations of a large, fast-paced branch and yard within a long-established, forward-thinking business. Supporting a growing customer base, you will oversee stock movements, team performance and operational efficiency while maintaining the highest standards of Health & Safety, organisation and customer service. Working closely with the Commercial Manager, you will lead, motivate and develop the branch team, ensuring smooth daily operations and excellent service delivery. Location: Stoke-on-Trent, easily commutable from Newcastle-under-Lyme, Crewe, Stafford, Stone, Uttoxeter, Congleton, Leek, Macclesfield, Nantwich, Sandbach, Middlewich, Kidsgrove, Alsager, Cheadle, Market Drayton, Whitchurch, Derby and surrounding areas. What's in it for you as a Branch Supervisor 40,000 salary Flexible working hours (7:00am-4:00pm or 8:00am-5:00pm) Paid overtime available Permanent, stable opportunity Career development and progression opportunities Ongoing training and development Supportive and well-established business Opportunity to join a growing company with an excellent industry reputation Main responsibilities of the Branch Supervisor Managing the day-to-day operations Leading, motivating and developing a team Working closely with the Commercial Manager to plan daily workloads and allocate resources Overseeing goods receipt, storage, stock control and customer order dispatch Coordinating deliveries from multiple suppliers and ensuring accurate stock management Managing the picking, loading and dispatch of customer orders to meet delivery schedules Maintaining high standards of branch organisation, housekeeping and operational efficiency Conducting stock counts, monitoring stock rotation and minimising product damage Ensuring compliance with Health & Safety legislation and company procedures Supporting seasonal operational planning and managing peak trading periods Providing training, coaching and ongoing support to team members Operating a forklift when required Managing first-line disciplinary and performance management activities Requirements for the Branch Supervisor Previous experience as a Branch Supervisor, Branch Manager, Yard Supervisor, Yard Manager, Warehouse Manager, Operations Manager, Depot Manager or similar leadership role Strong leadership and people management skills Experience managing busy branch, yard, warehouse or distribution operations Proven stock control and inventory management experience Good understanding of Health & Safety within an operational environment Valid forklift licence Excellent organisational and problem-solving skills Ability to work effectively within a fast-paced environment Good IT and stock management systems experience (Kerridge experience advantageous) Proactive, hands-on management style with excellent communication skills To apply for this Branch Supervisor role, we welcome applications from individuals with experience in branch operations, builders merchants, trade counters, yard management, warehouse operations, distribution, logistics, manufacturing, stock control, depot management or trade supply environments. Please click the link and apply for this Branch Supervisor position. Thank you Fiona McSheffrey E3 Recruitment

This Head of Maintenance role leads all maintenance operations, managing outsourced contractors, maintenance budgets, statutory compliance, and the performance of critical building and engineering systems. It is a senior leadership position focused on ensuring a safe, compliant, efficient estate while driving service improvements. Client Details This organisation is a respected and well-established entity operating in the heart of London looking to grow its estates team. Description Lead maintenance and engineering operations. Manage outsourced Hard FM and maintenance contractors. Ensure statutory compliance across all buildings and engineering systems. Oversee planned and reactive maintenance programmes. Manage maintenance budgets, contracts, KPIs and SLAs. Monitor asset performance, condition surveys and lifecycle maintenance plans. Lead health & safety, risk management and contractor control processes. Support capital projects and ensure successful handover into operation. Drive service improvements, operational efficiency and customer satisfaction. Work closely with leadership, stakeholders and external consultants. Profile A successful Head of Maintenance would have: Experience in leading maintenance, estates, or engineering. Strong knowledge of building services, compliance, and health & safety. Good technical understanding of Hard FM. Proven ability to manage outsourced contractors and maintenance budgets. Skilled stakeholder manager, able to work across environments. Strong people leader who drives performance, efficiency, and continuous improvement. Job Offer The role of Head of Maintenance benefits from: Competitive salary ranging from 63,000 to 70,000 per annum. 30 days annual leave plus Bank Holidays and 4 Closure Days at Christmas Access to a generous pension scheme Opportunity to work in a well-regarded organisation in London.

Site Agent Role Overview As a Site Agent, you will take full responsibility for the successful delivery of civil engineering and water infrastructure projects. You will manage site operations from start to finish, ensuring projects are completed safely, on time, within budget, and to the highest quality standards while meeting client expectations. Working closely with the Contracts Manager, Project Manager, Engineers, Quantity Surveyors, and subcontractors, you will lead site teams, maintain strong health, safety and environmental performance, and ensure commercial objectives are achieved throughout the project lifecycle. Key Responsibilities Project & Site Management Lead and manage the day-to-day delivery of civil engineering and water sector projects. Ensure all works are completed in accordance with project specifications, quality standards, and programme requirements. Supervise and motivate site teams, including Sub Agents, Engineers, Foremen, and subcontractors. Prepare, implement, and monitor project documentation including Project Management Plans, RAMS, Inspection and Test Plans (ITPs), and Waste Management Plans. Coordinate site activities to maintain safe working practices and minimise environmental impact. Develop and manage construction programmes, including detailed two-week look-ahead schedules. Produce procurement schedules and work with the procurement team to ensure materials, plant, and labour are available when required. Health, Safety & Quality Promote a positive health, safety, environmental, and quality culture across all site activities. Ensure compliance with CDM Regulations, company procedures, and relevant industry legislation. Deliver projects with zero defects and maintain high standards of workmanship. Identify and manage project risks while implementing effective mitigation measures. Commercial & Cost Management Manage project costs using company cost planning systems. Monitor budgets, forecasts, and project performance to maximise profitability. Maintain accurate site records, including daily diaries and progress reports. Identify opportunities for value engineering and cost efficiencies without compromising quality or safety. Work closely with commercial teams to ensure contract performance is maximised. Client & Stakeholder Management Act as the primary site representative, maintaining professional relationships with clients, consultants, local authorities, and other stakeholders. Ensure customer expectations are met or exceeded throughout project delivery. Chair regular site progress meetings and provide clear project updates to internal and external stakeholders. Reporting Prepare accurate monthly progress and performance reports. Monitor project milestones and communicate progress, risks, and resource requirements to senior management. Ensure all project documentation is maintained in accordance with company procedures. Essential Requirements Proven experience as a Site Agent or Site Manager within civil engineering or infrastructure projects. Previous experience delivering projects within regulated sectors, ideally water or utilities. Strong understanding of construction contracts, CDM Regulations, design management, risk management, planning, forecasting, and commercial control. Sound knowledge of civil engineering specifications, inspection processes, and testing procedures. Degree or HNC in Civil Engineering or an equivalent qualification. Valid CSCS Card. SMSTS or IOSH Managing Safely certification. Temporary Works Coordinator qualification. Confined Space training. Excellent leadership, communication, and team management skills. Ability to resolve technical issues, challenge designs where appropriate, and make informed decisions. A proactive approach to developing a positive team culture aligned with company values. Desirable Qualifications & Experience Chartered Engineer (CEng) and Membership of the Institution of Civil Engineers (MICE), or equivalent. Experience using Primavera P6 planning software. Working knowledge of NEC and JCT contract forms. Benefits The company is committed to investing in its people by providing a supportive working environment, career development opportunities, and a comprehensive benefits package including: Competitive salary. Company pension scheme. Life assurance. Private medical insurance. 25 days annual leave plus public holidays and loyalty leave. Paid volunteering opportunities. Employee Assistance Programme supporting mental, physical, and financial wellbeing. Flexible benefits through salary sacrifice schemes. Company car, van, green car scheme, or car allowance (role dependent). Leadership and management development programmes. Ongoing training and career progression support. Regular performance reviews and coaching. Long service recognition awards.

General Labourer Connect Grp UK Ltd is currently seeking 2 x dedicated and reliable General Labourers on behalf of our client, a reputable interior fit-out company based in Surrey. This role offers an excellent opportunity for candidates with a background in general labouring within a main contractor environment to contribute to high-quality interior projects. The successful candidate will play a key role in supporting the completion of various fit-out works, adhering to safety standards and project timelines. Requirements: Previous experience as a General Labourer within a main contractor environment. Proven ability to follow safety protocols and maintain a safe working environment. Good understanding of site procedures and working alongside other trades. Reliable and punctual with a strong work ethic. Available to work on a contract basis in Surrey with flexibility for project schedules. CSCS Card OWN CAR / TRANSPORT IS ESSENTIAL TO TO SITE LOCATION Responsibilities: Assist with the loading and unloading of materials and equipment on site. Prepare and clear the work area to facilitate smooth operations. Support skilled tradespeople with their tasks as directed. Ensure all safety procedures are followed to maintain a safe site environment. Help with general site duties, including minor repairs and maintaining site cleanliness. If you meet the above criteria and are interested in this contract role in Surrey, please get in touch with Connect Grp UK Ltd. We look forward to assisting you in securing this position with a leading interior fit-out company.

Vacancy Summary Job Title: Operations Director - Build Construction Job Type: Permanent Job Ref: Location: Cambridge Salary: c. 150,000+ (Dependent On Experience) + Benefits Package (Company car or car allowance, private healthcare, 30 days holiday + bank holidays, pension contribution, and structured performance bonus). Company & Project: A successful aspiring Top 100 Main Contractor operating across the UK from multiple offices is looking to grow its regional presence in Cambridge with the appointment of a new Operations Director. This is a newly created business opportunity for the company as they expand into the Cambridgeshire region. Leadership positions in this business do not present themselves often due to their exceptionally stable staff retention rate. The business is currently looking to grow its talented and long-standing team with an Operations Director who is local to the Cambridge area and has a proven track record in the main contracting market. Our client is a well-respected employer operating on a number of national frameworks with a healthy secured order book for 2026/27. The successful candidate will be expected to lead a multidisciplinary team of c20 across a selection of New Build projects at various stages in the project lifecycle. Due to the senior nature of this position, previous experience in a client-facing capacity and involvement in bids/tenders and business development would be highly advantageous. Duties & Responsibilities: Lead the business operationally to resolve high-stakes project issues and ensure project success. Own the regional budget, set ambitious yet achievable revenue targets, manage regional overheads, and maximise gross profit margins. Conduct high-level reviews of major regional contracts pre-signature. Partner with pre-construction and estimating teams to identify, bid on, and win high-value tenders. Lead bids for national frameworks and major partnerships to help secure a predictable, high-performing 3-to-5-year project pipeline. Act as the primary point of contact for client relationships. Manage Preferred Supplier Agreements with regional subcontractors and suppliers. Oversee, recruit, and manage a multidisciplinary team of reports (up to 20), dynamically shifting key personnel where required, while mentoring and supporting professional development. Champion exceptional Health and Safety standards. Our client is looking for a candidate with a stable career history working for a Main Contractor, with at least 5 years in a senior management position and experience managing teams of c20. Desirable Experience: Previously held a Senior Management level position within a Main Contractor for at least 5 years. Exceptional people management skills and experience leading teams of c.20 staff, including solid technical knowledge of construction delivery, planning, design, and commercial awareness. Previous experience in a client-facing capacity and involvement in bids/tenders and business development. A motivated and ambitious professional looking to progress their career, grow a business in a new area, and be rewarded for their success. Qualifications & Skills: Degree in a construction-related field or a comparable construction qualification (NVQ/HNC, etc.). MCIOB status would be advantageous. Application Process: If you would like more information on this Operations Director position or any other vacancy, please email your current CV to Jess Quinn. It will be reviewed, and you will be contacted within 48 hours if your experience matches our client's requirements. Services advertised by Apple Technical Recruitment are those of an Employment Agency/Business.

Are you an experienced Head of Maintenance, Estates Manager, or Hard FM professional looking for an opportunity to lead engineering and maintenance operations across a large, technically complex estate? We're recruiting for a Head of Maintenance to oversee the operational delivery of Hard Facilities Management services across a major higher education campus in South London. Supporting a diverse estate that includes teaching facilities, laboratories, offices and residential buildings, you'll lead outsourced engineering services, drive operational performance, and ensure statutory compliance across a critical environment connected to the wider healthcare estate. This is an excellent opportunity to join a forward-thinking organisation where you'll influence maintenance strategy, improve service delivery, and play a key role in the ongoing development of a complex estate. The Role As Head of Maintenance, you will: Lead the delivery of planned and reactive maintenance across a complex multi-building estate, ensuring operational excellence and statutory compliance. Manage outsourced Hard FM contracts, monitoring KPIs, SLAs, budgets, and contractor performance to deliver high-quality engineering services. Provide technical leadership across building services, including HVAC, electrical, mechanical, water hygiene, fire safety, BMS, and statutory compliance. Drive continuous improvement through asset performance analysis, lifecycle planning, and maintenance strategy. Lead and develop technical teams while building strong relationships with senior stakeholders, contractors, and service partners. You To be successful in this Head of Maintenance role, you'll bring: Significant experience managing maintenance operations across large, technically complex estates within healthcare, higher education, life sciences, NHS, or similar environments. Strong knowledge of Hard FM, statutory compliance, building services engineering, and maintenance contract management. Experience managing outsourced engineering providers, budgets, KPIs, SLAs, and operational performance. Excellent leadership and stakeholder management skills, with the ability to influence at all levels. A degree or professional qualification in Building Services Engineering, Engineering, Building Surveying, Estates Management, or a related discipline. What's in it for you? Join an organisation committed to investing in its people, estate, and long-term sustainability. Salary of £63,606 - £65,509. 30 days annual leave, plus bank holidays and additional Christmas closure days. Generous pension scheme and comprehensive employee benefits. Opportunity to lead maintenance across a complex, technically challenging estate. Excellent career development within a collaborative Estates & Facilities leadership team. Apply Now! If you're an experienced Head of Maintenance, Estates Manager, Head of Estates, Engineering Manager, Hard FM Manager, or Building Services Manager, we'd love to hear from you. To apply for this Head of Maintenance position, click 'Apply Now' and send your CV to Tom McClay. Interviews are taking place now, so apply today to join an organisation where you can make a lasting impact across a large, technically complex estate.

Your new company You will be joining a multi-accredited and industry-leading Tier 1 contractor delivering long-term highway schemes around the Birmingham city centre area. This high-profile contractor has a strong reputation for delivering excellence, trust and value to its clients and offers a strong pipeline of regional work as well as excellent opportunities for career progression and professional development. Due to continued success, they are actively seeking a Site Agent to join their delivery team. Working hours: 7:30am-5pm Your new role As Site Agent, you will take full responsibility for the day-to-day management of construction activities on site, ensuring safe, efficient and high-quality delivery from start to completion. You will play a key role in both planning and execution, driving programme performance and leading site teams to success. Key responsibilities include: Managing site operations and overseeing project delivery throughout the construction phase Planning site setup and ensuring all facilities and systems are in place ahead of project launch Monitoring progress against programme targets and driving productivity on site Coordinating subcontractors and maintaining strong working relationships Ensuring strict adherence to HSEQS standards and quality control procedures Leading site teams, including foremen and supervisory staff Identifying and escalating risks relating to programme, cost, resources or health & safety Coordinating site activities including utilities, traffic management and drainage works Overseeing compliance systems such as site access and Temporary Works Register (TWR). What you'll need to succeed In order to be successful, you will bring: Proven experience as a Site Agent on major highways or resurfacing projects Track record in project delivery, with experience in pre-construction planning and coordination Excellent leadership and people management skills, with the ability to manage teams and subcontractors effectively Strong communication and relationship-building skills CSCS, SMSTS, First Aid and a full UK driving licence. What you'll get in return In return, you will receive: Starting salary up to £77,000 per annum (dependent on experience) with a yearly increase Company car or car allowance (£5,940 per annum) 26 days' annual leave (option to buy up to 5 extra days) plus bank holidays Fuel card 6% employer pension contribution Private healthcare Life assurance Reimbursed travel expenses Enhanced parental leave Continuous training and development Exposure to high-profile and rewarding projects Supportive and collaborative work environment Clear pathways for professional development and career progression Opportunity to advance your career with a leading Tier 1 contractor and more. What you need to do now If you're interested in this role and meet the criteria above, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Please note - this contractor does not hold a licence for sponsored work visas, and we are looking for genuine permanent applications only. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Do you have a background working in the care sector? Are you looking for a rewarding leadership position within a mission-drive organisation that has strong values? Since our launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person-centred care. We are a charity that truly puts the people we support at the heart of everything we do, and our commitment to excellence is reflected in our Investors in People Gold accreditation, which we've maintained for 12 years. The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation-wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance. Over the next two years, the successful candidate will continue to deliver our current strategic plan (2024-28), further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations. Core Duties Provide decisive and clear leadership to your Area Managers and across the wider organisation Ensure that Bethphage's services are managed and delivered in accordance with regulatory, legislative, and contractual requirements, as well as our values and vision for future development Ensure policies and procedures are implemented and adopted across the charity Ensure compliance with Safeguarding policies Ensure absence and performance management is dealt with across the operations team Ensure staff are treated respectfully and professionally, valued for their contributions and encouraged to develop their knowledge and experience Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes Monitor the external landscape for emerging themes and changes in government policies Manage and monitor budgets Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance The Head of Operations is an essential member of the Executive Management Team (EMT), working effectively with the other five EMT members to develop the business strategically and continue to provide relevant, excellent, outcome focused service provision; whilst ensuring that Bethphage diversifies into new ways of working to remain fit for purpose and continue to be a provider and employer of choice. Essential requirements Minimum of a Level 5 in Health and Social Care and/or management qualification Demonstrable experience working in the care sector working with people with disabilities Background working at a senior level Experience of leading and delivering projects A track record of working with local authorities, commissioners and families Effective budget and resource management Driver with own vehicle (you must have or be willing to get business class insurance) Please submit a CV in the first instance. We welcome you to apply before 11:59 on 19th June 2026. Interview Date: TBC A full job description and recruitment brochure will be emailed to all interested candidates by Louis Eastwell upon successful application. Hire Purpose champions inclusive recruitment. We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion. Hire Purpose is also proudly a B Corp certified business that has met B Lab UK's high standards of social and environmental performance, transparency, and accountability.

Platinum Search Recruitment is currently recruiting for an experienced Senior Site Manager on behalf of a well-established and highly respected medium-sized construction contractor. The business has a proven track record of delivering high-quality projects across a range of sectors including commercial, education, industrial, and leisure. Due to continued growth, they are seeking a driven and professional Senior Site Manager to join their busy construction team. The successful candidate will take full responsibility for site operations, overseeing trades, subcontractors, and site personnel to ensure projects are delivered safely, on time, within budget, and to the highest quality standards. Key Responsibilities Ensure safe systems of work are implemented and maintained on site Enforce all health and safety procedures and promote safe working practices among staff and operatives Manage day-to-day site productivity to ensure programme deadlines are achieved Coordinate site activities in line with contractual and budgetary requirements Conduct site inductions and monitor compliance with site regulations Minimise environmental impact and disruption to the local community Liaise effectively with clients, subcontractors, consultants, and stakeholders Monitor workmanship and ensure all works meet client specifications and quality expectations Maintain accurate site records and reporting documentation Oversee site logistics, sequencing, and programme management Skills & Experience Required Strong knowledge of construction site management and delivery In-depth understanding of health and safety legislation and protocols Familiarity with ISO standards within the construction industry Excellent leadership and people management skills Strong communication and stakeholder management abilities Excellent organisational skills with the ability to prioritise workloads effectively Good understanding of JCT and NEC contracts Ability to manage multiple trades and subcontractors on busy construction sites Qualifications Required Valid CSCS Card (appropriate grade) SMSTS Certificate First Aid at Work qualification HNC in Construction Management (or equivalent), or qualified through relevant industry experience Benefits Salary 55,000 - 60,000 per annum 5,000 car allowance 33 days holiday inclusive of bank holidays Company pension scheme Life cover Ongoing professional development and training opportunities Provision of all necessary PPE On-site parking at Head Office If you are an experienced Senior Site Manager, seeking a permanent opportunity with a reputable construction contractor, please apply or reach out to Platinum Search Recruitment directly as we would love to hear from you.

Senior Contracts Manager required in London GVR Solutions are currently representing a well established and growing specialist contract, based in London, who are in the market for an experienced Contracts Manager to join their team. This opportunity also has excellent career progression for the suitable candidate as it also offers a clear path to become the Head of Operations for the Production side of the business. As a contractor they specialise in Brick and Block work, Temporary works, Demolition, Soft Strip out, Groundworks, RC works and Steel works packages within the Refurbishment and Cut & Carve sectors in London. Senior Contracts Manager: As the Senior Contracts Manager; you will be reporting to the Managing Director with a close and full oversight of the operations teams across all sites. You must have a good understanding and ability to manage the workforce directly ensuring a clear and precise programme throughout the projects to complete on time and within budget. You must be able to manage multiple projects at any given time with the ability to delegate the workload whilst also up skilling the team. Requirements for the Senior Contracts Manager: Previous Contracts Management experience in a sub-contracting sector Strong problem-solving abilities Experience managing multiple contracts at once Excellent people skills Upskilling abilities Organised and attentive Team player Excellent written and verbal communication skills The ability to communicate at all levels SMSTS CSCS First Aid qualifications are ideal A degree/HNC in a related subject would be advantageous If you are interested in the above Senior Contracts Manager position, then please get in touch.

Contract Manager (Repairs Operational Environment) Location: Houghton Regis (Office Based) This is not site based 45 hours per week We are looking to appoint a high-performing experienced Operations Contract Manager to take full ownership of a reactive repairs contract . This is a fully office-based role with accountability for operational delivery, commercial performance, and client relationships, leading office teams and managing a dispersed frontline workforce. What Success Looks Like Success in this role is delivering a high-performing, well-controlled contract where KPIs, customer satisfaction, and margin are consistently achieved supported by a structured, accountable team and strong client confidence in delivery. The Role You will act as the owner of the contract, responsible for ensuring service delivery is consistently achieved in line with KPI, SLA, and commercial targets, while maintaining compliance and driving continuous improvement. Key Responsibilities Take full ownership of contract performance, ensuring KPIs, SLAs, and client expectations are met and exceeded Lead and manage office-based scheduling teams (planners/controllers), driving structure, discipline, and accountability Manage and drive performance of a dispersed workforce, including operatives, supervisors, and subcontractors Ensure effective resource planning and capacity management to meet demand in a fast-paced environment Take ownership of P&L performance, including cost control, forecasting, and margin delivery Manage works in line with Schedule of Rates (SOR) and commercial frameworks Ensure full compliance with health & safety, statutory obligations, and internal governance Act as the primary escalation point for operational issues, including complaints, disrepair cases, and service failures Build and maintain strong client relationships, acting as the main point of contact Monitor and analyse performance data, identifying risks and driving corrective action Drive a culture of continuous improvement, challenging underperformance and embedding change Ensure effective coordination between office teams, supply chain partners, and field operatives Provide clear and accurate operational and financial reporting to senior leadership About You Proven experience in a fast-paced, time-critical operational environment (essential) Experience managing a dispersed frontline workforce (essential) Experience managing a commercial contract with full P&L responsibility (essential) Strong understanding of KPI-driven service delivery environments Commercially aware, with the ability to manage cost, performance, and margin Experience leading planners/schedulers and coordinating field-based teams Knowledge of health & safety and compliance within an operational setting Confident managing client relationships and handling escalations Organised, resilient, and solutions-focused under pressure Desirable: Social housing / reactive repairs / maintenance experience Experience operating within SOR-based contracts About Gilmartins Gilmartins is a family-owned business where people are valued and performance is recognised. We promote from within and give our managers real ownership of their contracts this is not a heavily layered corporate environment. You will have the autonomy to make decisions, improve performance, and shape your team. We operate within social housing, delivering reactive repairs to housing associations and local authorities, and pride ourselves on being operationally focused, responsive, and accountable. Our head office is based at Houghton Hall Park, Houghton Regis a modern, well-equipped working environment supporting a high-performing team culture. What We Offer Clear progression opportunities within a growing business Salary and bonus structure appropriate to experience 28 days annual leave (including bank holidays