13 jobs found

Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Welwyn Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Welwyn. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).

Repairs Manager Location: Edmonton Centre, Enfield Client: Enfield Council Directorate: Housing & Regeneration Contract: Initial 3-Month Contract Reason for Vacancy: Additional resource/project support The Role Enfield Council is seeking an experienced Repairs Manager to lead the delivery of housing repairs, disrepair management, damp and mould remediation, and compliance activity across its housing portfolio. Reporting into the Property Services team, you will be responsible for ensuring high-quality repair services, managing housing disrepair cases, driving compliance with HHSRS requirements, and overseeing the Council's response to damp and mould in line with Awaab's Law. This is a hands-on management role requiring strong technical knowledge, contractor management experience, and a proven track record of delivering responsive repairs and compliance services within a social housing environment. Key Responsibilities Lead the management of responsive repairs, housing disrepair cases, and compliance-related works. Oversee the investigation, diagnosis, and remediation of damp and mould cases across the housing stock. Ensure compliance with Awaab's Law, HHSRS, and all relevant housing legislation. Manage pre- and post-litigation disrepair cases, working closely with legal teams and external surveyors. Oversee property inspections and risk assessments to ensure homes are safe and compliant. Manage contractors, consultants, and operational teams to deliver repairs and compliance programmes. Monitor contractor performance, service standards, and KPI delivery. Drive service improvements and implement measures to reduce disrepair claims and recurring repairs issues. Handle complex resident complaints and ensure a customer-focused approach to service delivery. Maintain accurate performance, compliance, and budget reporting. Support audits, regulatory inspections, and Housing Ombudsman investigations. Essential Requirements Significant experience working as a Repairs Manager, Property Services Manager, Maintenance Manager, or similar within Social Housing or Local Government. Proven experience managing housing repairs, disrepair cases, and contractor performance. Strong understanding of housing legislation, HHSRS, and repairs compliance requirements. Experience dealing with damp and mould investigations and remediation programmes. Knowledge of Awaab's Law and its impact on housing repairs services. Strong understanding of building pathology, property defects, and repairs diagnostics. Experience managing budgets, performance targets, and service improvement initiatives. Excellent communication, stakeholder management, and problem-solving skills. Desirable Experience within a Local Authority or Housing Association environment. Professional qualification in Building Surveying, Construction, Housing, or a related discipline. Membership of RICS, CIOB, or CIH.

Braxfield Recruitment is working exclusively with a London-based housing association to appoint a Surveying Manager to lead its responsive repairs, disrepair and damp & mould surveying teams. This is a hands-on operational role focused on driving repairs performance, contractor delivery and resident satisfaction across the housing stock. KEY RESPONSIBILITIES - REPAIRS Lead the day-to-day delivery of responsive repairs and damp & mould, ensuring jobs are diagnosed, scheduled and completed right first time. Manage contractor and supply chain performance against SLAs, KPIs and cost targets, holding regular performance reviews and driving continuous improvement. Own repairs performance reporting first-time fix rates, appointment-keeping, completion times and resident satisfaction and use it to identify and resolve service bottlenecks. Ensure repairs are delivered in line with health and safety, compliance and quality standards, including post-inspection and quality-audit checks on completed works. Manage repairs budgets and expenditure, ensuring value for money and accurate cost control across responsive repairs. Work closely with asset management, planned works and compliance teams to ensure a joined-up approach to stock condition and investment priorities. Act as the main point of contact for escalated repairs issues, complaints and MP/councillor enquiries relating to repairs delivery. KEY RESPONSIBILITIES DISREPAIR Oversee the Disrepair Surveyors, ensuring disrepair and HHSRS cases are properly investigated and progressed alongside day-to-day repairs work. Ensure disrepair cases are managed in line with the Pre-Action Protocol for Housing Disrepair Claims and Awaab's Law reporting and remediation timescales, working with legal and insurance colleagues as needed. Ensure remedial works arising from disrepair cases are prioritised and delivered through the wider repairs and contractor resource. Provide regular, concise reporting on disrepair volumes and risk as part of wider repairs service reporting to senior management. KEY RESPONSIBILITIES TEAM LEADERSHIP Line manage, coach and performance-manage the Repairs Surveyors, ensuring workloads are well managed and quality standards are consistently met. Provide day-to-day management of the Disrepair Surveyors within the same team, setting clear expectations and quality standards for their casework. Set objectives and KPIs across the team, and carry out regular case reviews, site audits and one-to-ones. Support recruitment, onboarding, training and continuing professional development across the team. Build strong working relationships with contractors, legal, complaints and asset management teams to ensure a joined-up, resident-focused service. ABOUT YOU Proven experience managing a responsive repairs service within social housing, with strong contractor and performance management skills. Comfortable also overseeing a disrepair caseload, with a working knowledge of the Pre-Action Protocol for Housing Disrepair Claims, HHSRS and Awaab's Law deep specialist disrepair experience is useful but not essential. Experience managing or overseeing a team of surveyors, with strong people management, coaching and performance management skills. A relevant surveying, building, housing or construction qualification (e.g. HNC/HND, degree, or working towards MRICS/CIOB) is desirable but not essential given strong operational experience. Strong analytical and reporting skills, comfortable presenting repairs and disrepair performance to senior stakeholders. Excellent communication and relationship-building skills, with a resident-focused, practical approach to service delivery. PACKAGE Day rate of £500 £600 (Umbrella/PAYE), dependent on experience. Hybrid working, with regular travel to sites across London. Interim contract with the strong likelihood of extension. Opportunity to shape and modernise a high-profile, board-visible service area. ABOUT THE ORGANISATION Our client is a well-established housing association operating across London, providing safe, well-maintained homes to thousands of residents. They are investing significantly in their repairs service as part of a wider commitment to resident safety, transparency and compliance with the latest regulatory standards, including Awaab's Law. HOW TO APPLY To apply or arrange a confidential discussion about this role, please contact Braxfield Recruitment. We look forward to hearing from you.

Operations Manager - Responsive Repairs About the Role We are seeking an experienced and driven Operations Manager to lead the delivery of Responsive Repairs services across our Social Infrastructure Division. The successful candidate will be responsible for ensuring repairs, maintenance, and void property works are delivered safely, efficiently, and to the highest customer service standards. This is a key leadership role where you will oversee operational performance, manage teams and subcontractors, drive service improvements, and ensure contractual and financial targets are achieved while delivering an excellent experience for residents and clients. Key Responsibilities Operational Management Lead the day-to-day delivery of responsive repairs, disrepair, voids, and planned maintenance activities. Ensure all repairs are completed within agreed Service Level Agreements (SLAs) and contractual KPIs. Monitor operational performance and implement improvement plans where required. Drive productivity across field-based operatives, supervisors, and supply chain partners. Ensure efficient resource planning to maximise workforce utilisation. Client & Stakeholder Management Build and maintain strong relationships with clients, residents, local authorities, and housing association partners. Attend client meetings and performance reviews. Act as a key escalation point for operational and customer issues. Support the growth and retention of contracts through exceptional service delivery. People Leadership Lead, coach, and develop operational teams to achieve high levels of engagement and performance. Foster a culture of accountability, collaboration, and continuous improvement. Conduct performance reviews and support succession planning across the business. Support recruitment, onboarding, and retention initiatives. Financial Management Manage budgets, forecasts, and cost controls across contracts. Monitor contract profitability and identify opportunities for efficiencies and savings. Ensure accurate financial reporting and commercial compliance. Work closely with Commercial teams to manage variations, cost recovery, and risk. Health, Safety & Compliance Champion a strong safety-first culture across all activities. Ensure compliance with health and safety legislation, company policies, and industry standards. Monitor and investigate incidents, implementing lessons learned and corrective actions. Ensure statutory and regulatory requirements are consistently met. Customer Excellence Drive high levels of customer satisfaction and first-time fix performance. Monitor resident feedback and customer journey outcomes. Lead service improvement initiatives aimed at enhancing resident experience. Ensure vulnerable residents receive appropriate support throughout repairs activities. Skills & Experience Essential Significant experience managing responsive repairs contracts within social housing. Proven track record of delivering operational and financial performance. Strong leadership and people management experience. Experience managing large directly employed and subcontractor workforces. Knowledge of housing maintenance contracts, repairs, disrepair, and voids services. Excellent stakeholder management and communication skills. Strong understanding of health and safety legislation. Financial and commercial awareness with budget management experience. Full UK Driving Licence. Desirable Experience working with housing associations or local authority clients. IOSH Managing Safely or NEBOSH qualification. Relevant construction or property maintenance qualification. Knowledge of workforce management and repairs scheduling systems. What Success Looks Like Achievement of contractual KPIs and SLAs. Excellent customer satisfaction scores. Safe delivery with strong compliance performance. High levels of workforce productivity and engagement. Delivery of budgeted financial performance. Positive client relationships and contract retention. What We Offer Competitive salary Annual bonus scheme Company car or car allowance Private healthcare Pension scheme Life assurance Employee assistance programme Career development and progression opportunities within a growing national business This is an excellent opportunity for a proven operational leader to play a key role in delivering essential services that improve homes, communities, and customer experiences across the social housing sector.

Contracts / Operations Manager Social Housing Refurbishment Newcastle upon Tyne / Ponteland £50,000+ DOE + Significant Performance Bonus + Vehicle I am recruiting for an established and growing refurbishment contractor in the North East that is looking for an experienced Contracts / Operations Manager . This is a genuinely interesting opportunity for somebody with strong social housing refurbishment experience who wants more than a conventional Contracts Manager position. The company already has a significant volume of work across social housing, planned works, voids, disrepair and commercial refurbishment. The challenge now is building the operational capacity, systems and workforce required to deliver more of it. You will take ownership of the operational process across multiple projects, helping ensure every job progresses properly from: Instruction survey quotation approval programming delivery completion. Alongside managing contracts, sites, clients, direct labour and subcontractors, you will be expected to look at how the business operates and improve it. The Role Responsibilities will include: Managing multiple social housing refurbishment projects. Overseeing capital works, planned works, voids and disrepair programmes. Programming direct labour and subcontractors. Ensuring operatives have sufficient forward workload. Managing projects from initial instruction through to completion. Attending client meetings and site visits. Managing site and operational issues. Improving internal systems and workflows. Identifying where information, approvals or actions are being missed. Creating repeatable processes that can eventually be delegated to administrative staff. Monitoring quality, programme and health & safety. Managing variations and additional works. Monitoring productivity and contract profitability. Coordinating materials and specialist subcontractors. Supporting recruitment and expansion of the operational workforce. Helping clear existing workload and increase delivery capacity. What We re Looking For This role requires somebody comfortable operating within a growing SME rather than a highly departmentalised tier-one environment. You need to be able to wear several hats. One day you may be managing a client, another programming labour, another resolving site issues and another redesigning an internal process that simply isn t working efficiently enough. Essential Experience You must have: Proven social housing refurbishment experience. Contractor-side experience delivering housing association work. Knowledge of planned works, capital works, voids and/or disrepair. Experience managing multiple projects. Experience managing direct labour and subcontractors. Strong planning and programming ability. Good commercial understanding. Experience managing variations and project profitability. Strong client-facing and organisational skills. Experience improving operational systems or processes. Full UK driving licence. Experience within commercial refurbishment, Salesforce/client portals, mobilisation or scaling operational teams would also be advantageous. Package £50,000+ basic salary DOE. Significant performance-related bonus. Bonus linked to growth, turnover and profitability. Company phone and laptop. Mileage initially. Company car or van following probation. Genuine route into a senior operational / leadership position. This could become a very significant role within the company. They are not looking for somebody simply to maintain today s workload. They want someone capable of helping build the operational structure for where the business is going next. Social housing contractor experience is essential.

Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing works, scaffolfing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.

Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Luton Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Luton. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).

Repairs Administrator (Voids & Disrepair) Location: Ongar Salary: Up to £35,000 Job Type: Permanent Full Time At Fortus Recruitment, we specialise in connecting experienced professionals with leading contractors across the Social Housing and Property Services sector. We're currently recruiting for a Repairs Administrator to join a well-established contractor based in Ongar. This is a fantastic opportunity for an organised and proactive administrator with experience in social housing, voids, and disrepair works to join a busy, supportive team. The Role: As a Repairs Administrator, you'll play a key role in supporting the operational team, ensuring repairs are managed efficiently from instruction through to completion. Your responsibilities will include: Scheduling and coordinating repairs, voids and disrepair works. Liaising with tenants to arrange appointments and provide updates on outstanding works. Managing operatives' diaries and ensuring workloads are effectively planned. Preparing and processing variations for approval. Working with SOR (Schedule of Rates) codes to accurately raise and manage works orders. Supporting Contract Managers and Supervisors with day-to-day administration. Maintaining accurate records and ensuring all systems are kept up to date. Delivering excellent customer service while ensuring contractual KPIs are met. What We're Looking For: Previous experience within a Repairs Administrator, Planner, or Scheduler role in the Social Housing sector. Knowledge and understanding of SOR (Schedule of Rates) codes. Experience working on voids and disrepair contracts. Confident communicating with tenants, operatives and internal stakeholders. Strong organisational skills with the ability to prioritise a busy workload. Good IT skills and experience using repairs management systems. What's on Offer: Permanent, full-time position. Salary up to £35,000. Stable, long-term opportunity with a reputable contractor. Supportive working environment. Opportunities for career development and progression. If you're an experienced Repairs Administrator looking for your next opportunity in the Ongar area, we'd love to hear from you. Apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. INDTJ

Repairs Scheduler / Planner (Damp, Mould & Disrepair) Location: Eastleigh Position: Temp, Full-Time Salary: 14.71 per hour PAYE Are you an organized, customer-focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance? We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould & Disrepair Team . In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents. What You'll Be Doing: Diary & Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs. Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service-especially on sensitive disrepair or legal cases. Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub-Contractors to ensure smooth daily service delivery. Compliance & Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS). Finance & Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team. Ad-hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management. What We Are Looking For: Proven Experience: Background in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management. Key Skills: Excellent customer service, communication, and organizational skills with a strong eye for detail. Systems Savvy: High proficiency in Microsoft Office programmes and experience using in-house scheduling databases or housing management systems. Work Ethic: A proactive team player who thrives under pressure, manages competing priorities, and aligns with core company values and behaviors. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Supervisor/Voids Manager Winchester 52,000 Tier 1 Maintenance Contractor Looking for an experienced and driven Senior Supervisor/Voids Manager to lead a South Responsive Maintenance contract based out of Winchester. This is a high-profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. Key Responsibilities Operate and lead the contract to meet performance, delivery, quality, and margin targets Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality Own the financial performance of the contract - turnover, margin & profitability Lead, motivate and continuously develop a high performing, multi-disciplinary team Ensure full compliance with Health & Safety, SHEQ, and contractual obligations Drive customer satisfaction and manage complaints swiftly and effectively Deliver KPI performance and produce clear weekly and monthly performance reports Build strong collaborative relationships with clients, commercial teams, and internal stakeholders Identify and support opportunities for contract growth and new business Lead inductions, 1?2?1s, PDRs, toolbox talks and team briefing People Responsibility Leadership of: Supervisors Multi Skilled Engineers Supply Chain Partners Schedulers / Planners Administrators Knowledge & Experience Strong understanding of housing maintenance & social housing Proven commercial and financial acumen Experience managing responsive maintenance contracts Knowledge of KPI management and SOR codes Experience mobilising and managing contracts Qualifications HNC (or equivalent) in Construction or related discipline Minimum 3 years' experience leading a successful unit/contract SMSTS or IOSH qualification Senior Supervisor/Voids Manager Winchester 52,000 Tier 1 Maintenance Contractor

Contracts Manager Responsive Repairs Location: Yeovil (Hybrid 3 4 days office/site based) Salary: Up to £58,000 + Benefits We are recruiting for an experienced Contracts Manager to join a leading property services contractor delivering a long-term social housing framework. This is a fantastic opportunity for someone with a strong background in Responsive Repairs to take responsibility for the operational and commercial performance of a busy social housing contract. You'll oversee the delivery of responsive repairs, voids, damp & mould, disrepair, and aids & adaptations, ensuring excellent customer service while achieving contractual KPIs. Managing a team of 4 Responsive Repairs & Voids Supervisors, you'll oversee approximately 65 responsive repair jobs per day and 12 void properties per week. You'll work closely with operational and commercial teams to reduce WIP, improve performance, manage subcontractors, and build strong client relationships. About You Minimum 5 years' experience working for a main contractor. Essential experience managing Responsive Repairs within Social Housing. Strong operational and commercial management experience. Experience leading supervisors, direct labour, and subcontractors. Good understanding of KPIs, WIP management, SOPs, PPP, CDM and CPP. Strong leadership, communication, and data analysis skills. Full UK driving licence. In return, you'll join a well-established contractor offering a long-term framework, hybrid working, a supportive team environment, and genuine opportunities for career progression. INDJF

Project Manager - Disrepair (Social Housing) About PiLON At PiLON, we're a trusted contractor within the social housing sector, delivering high-quality planned maintenance, refurbishment, and property improvement projects. As part of the United Infrastructure Group, we're looking for an experienced Project Manager to lead the successful delivery of disrepair projects across our growing portfolio. The Role Reporting to the Operations Manager, you will take full responsibility for the safe, compliant, and profitable delivery of social housing disrepair works. You will manage operational teams, client relationships, programme delivery, and financial performance while ensuring an excellent service for residents. Key Responsibilities Manage the end-to-end delivery of social housing disrepair projects. Ensure works are delivered safely, on time, within budget, and to the highest quality standards. Lead and support Site Managers, Supervisors, operatives, and subcontractors. Build and maintain strong relationships with clients and stakeholders. Monitor project performance, costs, risks, and KPIs. Ensure compliance with Health & Safety regulations and company procedures. Manage resident engagement and support the resolution of escalated issues. Produce accurate project reporting and maintain project records. Drive customer satisfaction and continuous improvement across all projects. Essential Requirements Proven Project Management experience within the Social Housing sector Previous experience managing Disrepair projects (Essential) Strong understanding of disrepair legislation, processes, and contractual requirements Experience managing direct labour and subcontractors Excellent client, stakeholder, and resident management skills Strong commercial awareness and budget management experience SMSTS, CSCS and Full UK Driving Licence Excellent communication, leadership, and organisational skills What We Offer Competitive salary and benefits package Company vehicle or car allowance Career development opportunities Supportive and inclusive working environment The opportunity to make a positive impact within local communities Join PiLON and help deliver high-quality disrepair solutions that improve homes and residents' lives.

37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service. The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard. You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards. You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements. Key areas of responsibility: Housing and tenancy management Resident engagement and support Repairs and maintenance coordination Property compliance and health and safety Damp, mould and disrepair case management Contractor and supplier management Income collection and tenancy enforcement Customer service and complaint resolution Please also download the job profile (below), which includes the full role description and person specification. This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes. Qualifications, Knowledge and Experience A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable) We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles Experience working for a Registered Provider, housing association, local authority, or other social housing organisation Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies Experience of income collection, tenancy sustainment, and arrears management within a social housing setting Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works Ability to identify, promote, and embed best practice across teams and services CLOSING DATE: Wednesday 16 September at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.