11 jobs found

Housing Officer Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours per week Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is To provide good quality homes and services in Greater Cambridge that people value . Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you ll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you ll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we d love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you want to know anything more about the role, please contact Allison Blunt. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

Marks Consulting Partners are currently recruiting for an Information Officer to work with one of our local authority clients in South London. This is a Grade 8 (indicative) role working 36 hours per week, Monday to Friday, sitting within the Housing and Modernisation directorate's Customer Experience team. What you will be doing: Managing the client's inbox, assessing and allocating incoming FOI, EIR, DPA and SAR requests Handling Council wide and Data Protection Act 2018 Schedule 2 requests, including from police, HMRC and other local authorities Logging and tracking requests to ensure responses are dispatched within statutory time limits Identifying and sourcing information, applying exemptions and redacting data as required Supporting FOI, DPA and EIR compliance across departments and liaising with the Information Commissioner's Office What you will need: Working knowledge of FOI, EIR, DPA and GDPR legislation Experience managing a busy caseload and meeting statutory deadlines Strong communication skills across all levels of the organisation Analytical skills for handling data and producing performance information Confident IT skills, including word processing and database management If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

We are working on behalf of our client to recruit a Technical Business Support Officer to join their Property Services team in Oxford. This is a varied role providing technical, operational and financial support to property maintenance teams, with responsibility for systems, contractor coordination, compliance and data. Key Responsibilities Manage property management systems for reactive and planned maintenance. Maintain technical documentation including drawings, RAMS and contracts. Monitor statutory compliance records, including fire, gas and electrical certifications. Coordinate contractors, work orders, variations and CVRs. Process SOR claims and invoices, monitor repair costs and support financial administration. Analyse maintenance data and produce reports on trends and contractor performance. About You Experience using property management or maintenance systems. Understanding of property maintenance trades such as plumbing, electrical and HVAC. Knowledge of building safety legislation, including CDM 2015. NVQ/City & Guilds in building maintenance or a relevant business administration qualification/degree. If you have experience in property maintenance, technical administration or a similar environment and are looking for your next opportunity in Oxford, apply today to find out more. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

Property Inspection Administrator 3-Month Contract Southend-on-Sea Monday to Friday, 9am to 5pm £13.45ph Candidates must hold a valid driving licence and have access to their own vehicle We are seeking a compassionate, organised, and customer-focused Housing Officer to join our clients team in Southend-on-Sea. The Role As a Property Inspection Officer, you will provide frontline support throughout the Southend area, carrying out regular site visits, health and safety checks, compliance monitoring, and administrative duties. You will work closely with Support Services teams to deliver an exceptional service to residents. Key Responsibilities Carry out daily, weekly, and monthly health and safety compliance checks. Conduct inspections and compliance monitoring. Identify and report risks affecting elderly, disabled, or vulnerable residents. Maintain accurate records, reports, and incident logs. Undertake routine administration and statistical reporting. Report repairs and maintenance issues and liaise with contractors. Carry out testing, drills, and associated record keeping. Support the effective handling of customer enquiries and complaints. Work collaboratively with internal teams to ensure excellent tenant support. Promote safeguarding, data protection, and confidentiality policies at all times. Ensure tenants' rights are respected and tenancy obligations upheld. We are looking for someone who has: Excellent communication and organisational skills. Strong administration and record-keeping abilities. An understanding of health and safety responsibilities. The ability to work independently and manage a varied workload. A professional, empathetic, and customer-focused approach. Knowledge of safeguarding and working with vulnerable individuals would be advantageous. Candidates must hold a valid driving licence and have access to their own vehicle What's on Offer? 3-month temporary assignment Hourly pay £13.45ph Monday to Friday working hours 9am to 5pm Opportunity to support local communities across Southend Immediate start available Laptop and mobile phone provided Supportive and collaborative team environment Interested? Apply today with your CV to Aimee or Julie at One to One Personnel on , or send your CV directly to or

Housing Officer Location: Greenham Office (1 day per week) with travel across local areas Salary: £32,000 - £40,000 per annum Working Pattern: Hybrid working available Are you passionate about creating thriving communities and delivering outstanding customer service? We're looking for a proactive and customer-focused Housing Officer to join our established team of Housing, ASB, and Scheme Officers. This is a fantastic opportunity to work in a varied and rewarding role where you'll have the autonomy to manage your own diary, balancing time between home working, the office, and engaging directly with customers and partner organisations across your local area. The Role As a Housing Officer , you will be a visible presence within your communities, building strong relationships with residents, colleagues, and external agencies to deliver high-quality housing management services. You'll play a key role in tenancy, leasehold, and neighbourhood management, ensuring services are responsive, compliant, and focused on achieving positive outcomes for customers. Key Responsibilities Deliver high-quality tenancy, leasehold, and neighbourhood management services across your locality. Act as a trusted point of contact for residents, providing advice, support, and guidance. Build and maintain effective relationships with local authorities, community groups, contractors, and partner agencies. Utilise data and insight to improve service delivery and ensure compliance with relevant legislation and regulatory requirements. Support neighbourhood initiatives and community improvements, ensuring customer feedback helps shape services. Maintain accurate customer records and ensure information is managed responsibly and in line with data protection requirements. Champion organisational values, promoting collaboration, inclusion, and a customer-first culture. About You To be successful in this role, you'll have: Experience within housing management, tenancy management, leasehold services, or neighbourhood management. Excellent communication and relationship-building skills, with the ability to influence, negotiate, and resolve complex situations. A collaborative approach and experience working with a range of internal teams and external stakeholders. Strong knowledge of landlord services and housing management practices. A customer-focused mindset with a proven track record of delivering positive outcomes. Confidence using digital systems and technology to support effective service delivery. A proactive, organised approach with the ability to manage a varied workload independently.

Housing Officer Location: Greenham Office (1 day per week) with travel across local areas Salary: 32,000 - 40,000 per annum Working Pattern: Hybrid working available Are you passionate about creating thriving communities and delivering outstanding customer service? We're looking for a proactive and customer-focused Housing Officer to join our established team of Housing, ASB, and Scheme Officers. This is a fantastic opportunity to work in a varied and rewarding role where you'll have the autonomy to manage your own diary, balancing time between home working, the office, and engaging directly with customers and partner organisations across your local area. The Role As a Housing Officer , you will be a visible presence within your communities, building strong relationships with residents, colleagues, and external agencies to deliver high-quality housing management services. You'll play a key role in tenancy, leasehold, and neighbourhood management, ensuring services are responsive, compliant, and focused on achieving positive outcomes for customers. Key Responsibilities Deliver high-quality tenancy, leasehold, and neighbourhood management services across your locality. Act as a trusted point of contact for residents, providing advice, support, and guidance. Build and maintain effective relationships with local authorities, community groups, contractors, and partner agencies. Utilise data and insight to improve service delivery and ensure compliance with relevant legislation and regulatory requirements. Support neighbourhood initiatives and community improvements, ensuring customer feedback helps shape services. Maintain accurate customer records and ensure information is managed responsibly and in line with data protection requirements. Champion organisational values, promoting collaboration, inclusion, and a customer-first culture. About You To be successful in this role, you'll have: Experience within housing management, tenancy management, leasehold services, or neighbourhood management. Excellent communication and relationship-building skills, with the ability to influence, negotiate, and resolve complex situations. A collaborative approach and experience working with a range of internal teams and external stakeholders. Strong knowledge of landlord services and housing management practices. A customer-focused mindset with a proven track record of delivering positive outcomes. Confidence using digital systems and technology to support effective service delivery. A proactive, organised approach with the ability to manage a varied workload independently.

Yolk Recruitment Public Sector & Not-for-Profit is delighted to be supporting Ateb in the appointment of an Interim Head of Corporate Services. This is a 3 month contract, with the potential for extension. This is a key senior leadership appointment, reporting directly to the Chief Executive, with responsibility for providing strategic leadership across governance, assurance, risk, regulatory compliance, company secretarial services, data protection, legal services and business improvement. The successful candidate will play a critical role in ensuring the organisation maintains the highest standards of corporate governance and regulatory assurance, providing confidence to the Board, Executive Team and wider organisation that the right frameworks, controls and processes are in place to support effective decision-making and compliance. Key Responsibilities Providing strategic leadership across corporate governance, assurance, risk, regulatory compliance and business improvement. Acting as Company Secretary to the Board and Committees, ensuring effective governance arrangements and high-quality support to Board and Committee activity. Working closely with the Board, Committees and Executive Management Team to embed a strong culture of governance, assurance and accountability across the organisation. Acting as the key organisational contact for the Welsh Government Regulation Team, coordinating regulatory requirements and ensuring regulatory matters are appropriately managed, communicated and escalated. Leading the organisation's assurance framework, ensuring it has a clear understanding of its risk profile, risk appetite and business continuity arrangements. Ensuring effective policies, procedures, controls and assurance processes are in place, with appropriate testing and monitoring to identify risks, gaps and areas for improvement. Providing assurance to senior leaders and the Board that the organisation is compliant, well governed and doing the right things. Supporting the organisation to identify where it is not compliant, where risks exist and where improvements are required, ensuring appropriate action is taken. Leading the organisation's approach to data protection and GDPR, acting as Data Protection Officer. Overseeing the organisation's legal services framework, including the management of external legal support and appropriate service level agreements. Providing strategic leadership to corporate services, ensuring effective integration with wider organisational priorities and objectives. Leading strategic and operational improvement activity, ensuring agreed actions and programmes deliver the intended outcomes. Building effective relationships across the organisation, providing leadership, challenge, guidance and support on complex governance, assurance and regulatory matters. Keeping abreast of changes in legislation, regulation and the wider operating environment, ensuring these are appropriately reflected in the organisation's governance and assurance arrangements. About You You will have a strong track record in corporate governance and assurance, gained within a regulated environment such as social housing, the public sector, local government or another complex organisation. You will bring: Significant experience operating at a senior leadership level across governance, assurance, risk and regulatory compliance. Strong knowledge and understanding of corporate governance principles and Board/Committee structures. Experience acting as, or supporting the responsibilities of, a Company Secretary, with a strong understanding of effective Board and Committee governance. Experience working with regulators and managing regulatory requirements within a complex or regulated organisation. A strong understanding of risk management, assurance frameworks, internal controls and business continuity. The ability to provide robust challenge and constructive advice to senior leaders and Boards. Experience translating complex regulatory, legal and governance requirements into clear recommendations and actions. Strong report writing and communication skills, with the ability to prepare high-quality information and recommendations for Board and Committee consideration. Experience leading and developing teams, alongside the ability to work collaboratively across an organisation. A relevant professional qualification and/or significant equivalent experience. A legal background or qualification would be advantageous, given the responsibility for legal services and oversight. The ability to operate with a high level of integrity, discretion, sound judgement and diplomacy. Why This Role? Milford Haven office base with flexible/hybrid working Open to a day rate or fixed-term contract Offering a quick start and potential for an extension past 3 months Apply Now To apply, please submit your up-to-date CV demonstrating how you meet the requirements of the role. For further information or a confidential discussion about this opportunity, please contact Hannah Welfoot at Yolk Recruitment.

We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are currently looking for an experienced Category Specialist to join a busy Procurement and Commercial team. This is an excellent opportunity for a procurement professional to lead end-to-end procurement activity across housing and place-related projects, with a particular focus on construction, housing and associated service contracts. The successful candidate will support procurement activity across housing and place programmes, managing procurement projects from inception to contract award while working closely with stakeholders to deliver value for money and ensure full compliance with procurement legislation. The Role Leading end-to-end procurement activity across housing, place and construction-related categories. Managing procurement projects for housing works, construction and associated service contracts. Developing category plans that deliver value for money and support strategic service objectives. Providing professional procurement advice to commissioners and stakeholders across housing and place services. Developing compliant procurement strategies in line with procurement legislation and Council regulations. Managing supplier and contract performance to maximise commercial value. Undertaking market analysis and supplier engagement to inform procurement decisions. Preparing tender documentation, evaluating submissions and leading commercial negotiations. Building strong working relationships with internal stakeholders, suppliers and external partners. Supporting larger and more complex procurement projects alongside the Category Lead. Promoting continuous improvement, innovation and sustainable procurement practices. Delivering procurement training and guidance to support intelligent purchasing across the organisation. Key Requirements Previous experience working as a Category Specialist, Procurement Specialist, Category Manager or Procurement Officer. Experience delivering end-to-end procurement exercises within the public sector. Experience procuring housing, construction, place-based works or property-related contracts. Strong knowledge of public procurement legislation and governance requirements. CIPS qualification or equivalent procurement experience, with a willingness to work towards professional accreditation if required. Experience developing category strategies and sourcing plans. Strong commercial awareness and supplier negotiation skills. Experience managing supplier performance and contract management activities. Ability to analyse commercial, financial and market information to support procurement decisions. Excellent stakeholder management skills with experience working across multiple service areas. Experience using eProcurement systems and procurement management software. What You Need to Do Now If you are interested in this Category Specialist role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Category Specialists, Procurement Specialists, Category Managers, Procurement Officers and Commercial Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from procurement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.