226 jobs found

Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.

Ready for your next interim opportunity within Housing Options? A local authority in Bedfordshire is looking to appoint an experienced Housing Options Officer to support their busy Prevention & Relief service on an initial 3-month contract. This role would suit someone comfortable managing homelessness applications from first approach through to decision, whilst working proactively to prevent homelessness wherever possible. Key Responsibilities: Managing a caseload of Prevention and Relief duties Conducting homelessness assessments and investigations Producing and progressing Personalised Housing Plans (PHPs) Issuing statutory decisions, including Section 184 notifications Working with applicants, landlords and partner agencies to prevent homelessness What you'll need: Recent Housing Options experience within a UK local authority Strong knowledge of homelessness legislation Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.

Housing Officer Pay: 19.71 PAYE or 28.51 Umbrella per hour Contract: Temporary, 3 months Location: Dartford, Gravesend & Maidstone Reporting to: Housing & Estates Manager The Role We are looking for an experienced Housing Officer to join a busy housing team on a 3-month temporary contract. You'll manage a portfolio of around 615 properties, delivering a high-quality service to residents across lettings, tenancy management, rent arrears, estate inspections and anti-social behaviour cases. This role is ideal for someone who can hit the ground running and confidently manage relationships with residents, contractors and partner agencies. Key Responsibilities Manage tenancies, tenancy audits and resident enquiries. Handle lettings, voids, sign-ups and end-of-tenancy processes. Monitor rent arrears and take appropriate action to reduce rent loss. Manage anti-social behaviour cases from start to finish. Carry out estate inspections and ensure health & safety standards are maintained. Promote resident engagement and community involvement. Maintain accurate records, reports and housing management system updates. Build positive relationships with residents, contractors and local authority partners. About You Experienced Housing Officer with strong housing management knowledge. Able to work independently and manage a varied caseload. Excellent customer service and communication skills. Experience using housing management systems and CRM databases. Organised, proactive and confident dealing with residents and contractors. Full UK driving licence and access to a vehicle. To apply for the Housing Officer position, please submit your CV detailing your relevant experience.

Customer Resolution Officer - Part Time Pay: 14.76 PAYE or 19.40 Umbrella per hour Job Type: Temporary Contract (Initial 3 Months) Location: Northfleet, Kent (Office Based) Hours: Part time - 3 days per week (Wednesday to Friday) The Role We're looking for a friendly and organised Customer Resolution Officer to support the Housing and Maintenance team. You'll be the key point of contact for residents, helping to manage repairs, appointments and customer enquiries. Key Responsibilities Log repairs and update records using a CRM system. Book inspections and repair appointments. Liaise with residents and contractors to track repair progress. Keep residents informed throughout the repairs process. Monitor damp and mould cases and maintain accurate records. Carry out customer satisfaction surveys. Provide administrative support to Housing, Repairs and Estate Services teams. Deliver excellent customer service at all times. About You Previous administration and customer service experience within housing or local authority (desirable) Strong communication and organisational skills. Confident using Microsoft Office, particularly Excel. Experience using CRM systems is desirable. Able to work independently and use your initiative. Attention to detail and strong data entry skills. Housing, repairs or property sector experience is beneficial. To apply for the Customer Resolution Officer position, please submit your CV detailing your relevant experience.

I'm helping a well establised housing provider recruit for a Housing Officer position. Key Responsibilities Deliver an effective and customer-focused housing management and tenancy service. Manage rent arrears, including Housing Benefit and Universal Credit cases. Provide support around financial inclusion and debt management. Manage anti-social behaviour (ASB) cases and work towards effective resolutions. Support allocations and voids management, ensuring properties are managed efficiently. Build positive and professional relationships with residents and encourage effective tenancy engagement. Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required. Attend and contribute to external meetings with partners, agencies and community stakeholders. Act as a key point of contact for residents, providing advice, guidance and support. Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues. Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies. About You We are looking for someone who can demonstrate: Proven experience in housing management or a closely related environment. Experience of legal proceedings, tenancy enforcement or transferable legal skills. Strong knowledge and practical experience of rent arrears and income management. Experience dealing with Housing Benefit and Universal Credit. Knowledge of financial inclusion and debt management. A good understanding of relevant housing legislation and tenancy law. Excellent customer service and communication skills. Strong organisation, time management and planning skills. The ability to manage a busy caseload and prioritise competing demands. Strong problem-solving, negotiation and influencing skills. The confidence to deal with challenging situations professionally and effectively. A proactive, approachable and resident-focused attitude. Please apply if intersted.

Marks Consulting Partners are currently recruiting for an Information Officer to work with one of our local authority clients in South London. This is a Grade 8 (indicative) role working 36 hours per week, Monday to Friday, sitting within the Housing and Modernisation directorate's Customer Experience team. What you will be doing: Managing the client's inbox, assessing and allocating incoming FOI, EIR, DPA and SAR requests Handling Council wide and Data Protection Act 2018 Schedule 2 requests, including from police, HMRC and other local authorities Logging and tracking requests to ensure responses are dispatched within statutory time limits Identifying and sourcing information, applying exemptions and redacting data as required Supporting FOI, DPA and EIR compliance across departments and liaising with the Information Commissioner's Office What you will need: Working knowledge of FOI, EIR, DPA and GDPR legislation Experience managing a busy caseload and meeting statutory deadlines Strong communication skills across all levels of the organisation Analytical skills for handling data and producing performance information Confident IT skills, including word processing and database management If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Handyman & Electrical Maintenance Operative Position: Handyman & Electrical Maintenance Operative Client Sector: Property Management / Housing Association Location: Feltham Remuneration: 17.00 - 20.00 per hour (dependent on experience) Contract Type: Temporary / Ongoing Contract Commencement: Immediate Start Mobility: Full driving licence not required, but highly favourable Position Overview On behalf of our client, a leading property services provider, we are seeking a skilled and professional Handyman & Electrical Maintenance Operative for an immediate start in Feltham. This role focuses on executing high-quality general handyman repairs and planned property maintenance across local sites, alongside performing minor, non-statutory electrical works. The ideal candidate will combine technical competency with a strong commitment to health, safety, and professional candidate-client relations. Key Responsibilities Electrical Maintenance & Compliance (Minor Works) Installations: Replace light fittings, lamps, bulbs, LED systems, and ceiling pendants. Component Repairs: Renew damaged switches, socket outlets, fused spurs, and electrical faceplates. Safety & Testing: Safely isolate circuits prior to works, and utilise voltage/socket testers for basic fault diagnosis. Pre-Tenancy Checks: Conduct routine electrical safety inspections ahead of new resident move-ins. Life Safety Systems: Install, test, and replace smoke and carbon monoxide alarms. Escalation: Identify complex issues and report faults requiring a fully qualified Electrician. Building & Property Maintenance General Upkeep: Carry out essential general handyman repairs and planned property maintenance across multiple locations. Fabric Repairs: Repair damaged plasterboard and surfaces using fillers ahead of redecoration. Painting & Decorating: Apply high-quality finishes to walls, ceilings, woodwork, and communal spaces. Carpentry Maintenance: Install and repair doors, locks, handles, shelving, architraves, and skirting boards. Plumbing Operations: Resolve minor plumbing issues, including unblocking sinks, replacing taps, fitting shower heads, and renewing silicone seals. Ventilation: Replace kitchen and bathroom extractor fans as authorised. Operational Efficiency & Safety Inspections: Conduct proactive building surveys to identify and log maintenance defects. Compliance: Adhere strictly to risk assessments, safe systems of work, and health and safety legislation. Stakeholder Relations: Liaise professionally with housing officers, external contractors, and residents. Asset Care: Safely operate power tools and maintain all equipment and vehicles in pristine condition. Candidate Requirements Proven experience in a multi-trade maintenance, caretaking, or housing sector role. Demonstrated capability to safely isolate electrical circuits and perform minor accessory swaps. Strong communication and customer service skills within occupied residential environments. While a full driving licence is not mandatory, the ability to commute between local sites efficiently is highly advantageous.

Marks Consulting Partners are currently recruiting for a Deputy Housing Options Manager (Team Leader) to work with one of our local authority clients in Sussex. This is a 3 month temporary contract, working two days per week in the office on duty, with the rate dependent on experience. What you will be doing: Providing day-to-day leadership and support to two Prevention Outreach Officers (subject to change), including line management responsibilities Acting as Duty Manager within the offices two days per week Leading on a range of critical partnerships and multi-agency initiatives, including MARAC, MAPPA, Rough Sleeping and Housing First Ensuring effective joint working across statutory and voluntary sector agencies to support some of the most vulnerable residents What you will need: Substantial experience in homelessness and housing options services Strong understanding of Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience of partnership working with statutory and voluntary sector agencies Excellent decision making and case management skills Ability to lead, motivate and develop staff in a fast paced, frontline environment Experience of Home Connections is preferable Enhanced DBS check and references required If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Private Sector Housing Officer Southwest England Contract 30-37 Hours per Week Our local authority client in the South West is seeking an experienced Private Sector Housing Officer / Environmental Health Officer to join their Public Protection team on an interim contract basis. This is an excellent opportunity to play a key role in improving housing standards, protecting vulnerable residents, and ensuring compliance across the private rented sector. Contract Details Contract expected to run from 14th September 2026 to 31st March 2027 30-37 hours per week Hybrid working arrangement Candidates must be able to attend the local area at least 3 days per week The Role As a Private Sector Housing Officer, you will manage a diverse caseload and undertake a range of housing enforcement and regulatory duties, including: Investigating complaints and service requests from private sector tenants Inspecting residential properties and identifying Category 1 and Category 2 hazards Taking informal and formal enforcement action where required Providing advice and guidance to landlords, tenants, and managing agents Conducting HMO inspections and supporting licensing activities Identifying unlicensed licensable HMOs and ensuring compliance with legislation Working collaboratively with internal teams and external partners to improve housing conditions across the borough Requirements To be considered, you will ideally possess: A recognised Environmental Health qualification or significant Private Sector Housing enforcement experience Strong knowledge of private sector housing legislation, including the Housing Act 2004 Experience undertaking property inspections and housing enforcement work Knowledge of HMO licensing and management regulations Understanding of the Housing Health and Safety Rating System (HHSRS) Excellent communication, investigation, and decision-making skills Ability to work independently and manage a varied workload Full UK driving licence and access to a vehicle insured for business use Valid DBS check If you have recent Private Sector Housing or Environmental Health experience and are looking for your next interim opportunity within local government, we'd love to hear from you.

Lettings Officer / Lettings Coordinator We are currently seeking an experienced Lettings Officer / Lettings Coordinator to join a busy housing team, supporting the delivery of an efficient and customer-focused social housing lettings service. The successful candidate will take ownership of properties throughout the lettings journey, from the point a tenancy ends through to the successful allocation and commencement of a new tenancy. This will include managing shortlisting, applicant verification, offers, viewings and ensuring properties are let within agreed performance timescales. You will also be responsible for maintaining accurate housing and lettings records, monitoring performance and producing regular reports using the Council's housing management systems. The role will involve making informed decisions on housing applications and ensuring that allocations are carried out in line with relevant policies, procedures and legislation. About You We are looking for someone who has a strong understanding of social housing allocations and lettings , with experience working within a busy housing environment where accuracy, efficiency and customer service are essential. You will ideally have knowledge of Housing Act 1996 Parts VI and VII , housing allocations legislation and relevant case law, together with practical experience of managing applications and the lettings process. You will be: Highly organised, proactive and able to manage a varied caseload effectively. Comfortable working to targets, deadlines and service performance indicators. Experienced in social housing lettings, allocations or a closely related housing service. Confident making decisions in accordance with legislation, policy and procedure. Able to maintain accurate records and produce performance information from housing management systems. A strong communicator who can build effective relationships with residents, colleagues and external partners. Customer-focused, with the ability to provide clear and sensitive advice to residents with a range of housing needs. Solutions-focused and able to identify practical ways of resolving issues and progressing applications. A collaborative team member who understands the importance of partnership working and delivering consistent, high-quality services. This is an excellent opportunity for a housing professional looking to make a direct contribution to the delivery of an effective social housing lettings and allocations service , helping residents access suitable and secure accommodation while ensuring properties are allocated efficiently and in accordance with statutory requirements.

Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: 16.63- 18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records and ensuring queries or concerns are handled professionally throughout the customer journey. Your Responsibilities: Act as a key point of contact for residents throughout planned works and energy efficiency installations. Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity. Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams. Maintain accurate resident records and ensure systems are updated with relevant information. Support vulnerable residents and those with accessibility or additional communication requirements. Respond to resident queries, concerns and complaints professionally and sensitively. Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing. Explain technical information to residents in a clear and easy-to-understand way. Identify and escalate operational or customer issues where appropriate. Support project reporting and provide accurate updates to internal stakeholders. Attend project and construction sites when required. Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance. What We're Looking For: Strong administration, coordination and organisational skills. Excellent attention to detail and the ability to maintain accurate records. Strong customer service and resident communication skills. Confidence dealing with queries, complaints and challenging conversations professionally. The ability to manage multiple residents, appointments and priorities at the same time. A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements. Confidence communicating with contractors, Housing Associations, site teams and internal stakeholders. The ability to work independently and manage your own workload effectively. Comfortable attending construction or project sites when required. Experience/Qualifications Required: Previous experience within resident liaison, customer service, housing administration, community engagement or project administration. Experience managing records, coordinating appointments and maintaining accurate information. Previous experience communicating directly with residents or customers. Full UK driving licence. CSCS card. Experience working with vulnerable residents or customers requiring accessible communication. An understanding of site-based operations or construction environments. Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit or energy efficiency would be particularly beneficial. Previous experience working with Housing Associations, Local Authorities or Advice Centres would be advantageous. Knowledge of retrofit, green energy, BEIS or Local Authority schemes would be beneficial but is not essential. Company information: This contract vacancy is being advertised by Rullion Ltd. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDOT-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

Governance Officer London Bridge, Hybrd (2 days in office, 3 days working remotely) £28,000 to £32,100 Hyde is looking for a Governance Officer to join our Company Secretariat team. This is a fantastic opportunity to develop your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Governance Officer at Hyde, you will provide an efficient governance and company secretarial support service to boards and decision-making committees across the Hyde Group. You will support effective meeting administration, regulatory compliance and the execution of key legal documents, helping ensure governance processes are accurate, timely and well managed. Key Duties Support the Company Secretariat team in providing an effective service to boards, committees, and internal stakeholders. Support governance meetings by arranging invitations and room bookings and collating and circulating papers. Support timely regulatory filings with relevant bodies, maintaining filing calendars and registers. Coordinate the execution of legal documents, including logging documents, maintaining registers, obtaining signatures, and liaising with stakeholders. Maintain team administration processes, including actions, reminders, invoices, payments, and intranet pages. Why Join Hyde? At Hyde, strong governance underpins everything we do. You will help support good decision-making across the Group and play an important part in supporting strong, effective governance within an organisation that values integrity, collaboration, and continuous improvement. Hyde is one of the UK s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 125,000 homes to over 350,000 customers and are the first major London Housing organisation to achieve the top regulatory rating for the quality of our services to customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Governance Officer we re seeking someone who can bring: Strong attention to detail, organisation and written communication skills. The ability to manage meeting arrangements, board papers, minutes and action tracking. A proactive mindset and passion for supporting effective governance and compliance Experience in governance, company secretarial support or legal administration is desirable. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we re committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.

H&S Officer for Joseph Rowntree Housing for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description H&S Officer for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager Risk assessments and method statements Managing the H&S inbox enquiries Ensuring H&S works issued have been carried out by the wider team Support with incident investigations Co-ordination of H&S activities Data processing and using the H&S system Profile IOSH qualification Experience operating in a similar role in the housing, health care or safety sectors Able to carry out risk assessments and method statements Passion for safety Commutable distance of York Job Offer 40,076 Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme

Your new company We are currently recruiting for an experienced Tenancy Services Officer to join a respected Housing Association on an initial 3-month contract.This is an excellent opportunity for a housing professional with a strong background in tenancy management, rent arrears, estate management and customer service to make an immediate impact within a busy housing team. Your new role You will be responsible for delivering a comprehensive tenancy management service, ensuring customers receive a high standard of support while helping the organisation achieve key performance targets. Key duties will include: Managing a patch of tenancies and ensuring compliance with tenancy agreements. Proactively managing rent arrears cases, negotiating repayment arrangements and progressing recovery action where required. Providing housing advice, tenancy sustainment support and signposting to relevant agencies. Investigating and resolving anti-social behaviour and neighbour disputes. Managing tenancy changes, tenancy terminations and associated casework. Carrying out tenancy visits, estate inspections and customer home visits. Working closely with external partners including benefits agencies, support providers and local authority services. Responding to customer enquiries, complaints and service requests. Maintaining accurate records and updating housing management systems. Supporting wider housing management initiatives and service improvement activities What you'll need to succeed Previous experience working within a Housing Association, Local Authority or social housing environment. Strong knowledge of tenancy management and rent arrears recovery. Experience dealing with anti-social behaviour, estate management and tenancy sustainment. Excellent communication and customer service skills. The ability to manage a varied caseload and work effectively both independently and as part of a team. Experience using housing management systems and Microsoft Office applications. What you'll get in return Immediate start available. Initial 3-month contract with potential for extension. Hybrid working arrangement with a minimum of 2 days per week in the office. Opportunity to join a supportive and customer-focused social housing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resident Liaison Officer Location: Medway Salary: Up to £35,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team in Medway, working on an external planned maintenance programme across occupied social housing properties. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits, resident consultations and pre-condition surveys. Keeping residents informed of planned external works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with residents, contractors and site teams. Carrying out regular site and resident visits throughout the works. Conducting resident satisfaction surveys and maintaining accurate records. Liaising closely with site teams to ensure residents are kept informed and disruption is minimised. Supporting the successful delivery of external planned maintenance works to occupied properties. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing, Planned Maintenance or Construction sector. Experience working on external refurbishment or planned maintenance programmes . Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Ability to build strong relationships with residents, contractors and clients. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)

Housing Officer 37 Hours per week £34,811 to £38,329 - pro rata for hours worked 9 Month Fixed Term Contract - Maternity Cover LOCATION Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a 'Residents First' approach within a modern housing service. Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines. We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries. You will play a lead role in delivering the work of the Council s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures. You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter. We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload. You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems. The successful candidate will: • convey messages effectively • demonstrate commitment to achieve high levels of resident satisfaction • demonstrate resilience to pressure • effectively manage own workload • establish clear targets and meets them • have an understanding of the local political objectives • maintain professionalism at all times • produce clear, succinct and well-structure written work • provide excellent customer service A full UK driving licence (with access to own vehicle) is desirable. This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 22 September 2026 Virtual Interviews will be held week commencing: WC 28 September 2026 Face to Face Interviews will be held week commencing: WC 5 October 2026

Housing Officer Up to 37,000 including 2000 car allowance (based on skills and experience.) Permanent, Full time Please note: Patches vary across the Oxford to Cambridge arc. Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. Key Responsibilities Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you'll have: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.