15 jobs found

Tenant Liaison Officer Location : Based in Wythenshawe Salary : £29,000 per annum, with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Please note : The salary for this position is negotiable dependant upon the experience of the successful candidate. Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Project Manager Location: Chesterfield Contract: Full-Time Permanent About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation services, delivering large-scale energy efficiency improvements across social housing and private residential sectors. With a growing portfolio of projects throughout the Midlands, they are committed to improving the energy performance of homes, reducing carbon emissions, and delivering sustainable solutions that enhance communities and support the UK's Net Zero ambitions. Due to continued business growth, our client is seeking an experienced Project Manager to join their team based in Chesterfield. Overview of the Role As Project Manager, you will be responsible for the successful delivery of multiple residential retrofit and energy efficiency projects from mobilisation through to completion. Leading site-based teams and working closely with commercial, operational, and client stakeholders, you will ensure projects are delivered safely, on programme, within budget, and to the highest quality standards. Key Responsibilities Project Delivery Manage the mobilisation of new projects, including allocating site teams, project handovers from estimating, budget reviews, procurement of subcontractors, and programme development. Oversee the successful delivery of multiple residential retrofit and refurbishment schemes. Ensure projects are completed safely, on time, within budget, and in accordance with contract specifications and client expectations. Monitor programme performance and implement corrective actions where necessary. Ensure all retrofit compliance requirements and project documentation are completed in line with client deadlines. Leadership & Team Management Lead and manage Site Managers, Site Supervisors, Tenant Liaison Officers, and site operatives. Hold regular team meetings and briefings to communicate programme updates, project priorities, and key milestones. Mentor and support operational teams to achieve high standards of performance. Ensure projects are adequately resourced through effective workforce and subcontractor planning. Supply Chain & Commercial Management Monitor subcontractor performance, ensuring compliance with contractual obligations and project programmes. Support procurement activities and effective resource planning. Work collaboratively with commercial and operational teams to maximise project efficiency and profitability. Attend operational meetings and produce accurate project reports. Quality, Compliance & Health & Safety Ensure projects are delivered to the required quality standards and comply with all relevant legislation, regulations, and retrofit requirements. Promote a strong health, safety, environmental, and quality culture across all sites. Monitor project quality, compliance, and performance throughout delivery. Ensure all properties are completed to specification and handed over within agreed timescales. Client & Stakeholder Management Build and maintain strong relationships with clients, residents, consultants, and subcontractors. Provide regular project updates and progress reports to internal and external stakeholders. Resolve project issues proactively while maintaining excellent customer satisfaction. Promote effective communication across operational, commercial, and technical teams. Skills & Experience Essential Minimum 7 years' experience within the construction industry. Previous experience managing social housing, residential refurbishment, retrofit, or energy efficiency projects. SMSTS qualification. CSCS Card. First Aid qualification. Full UK Driving Licence. Strong leadership and people management skills. Excellent planning and organisational ability. Proficient in Microsoft Office, particularly Outlook and Excel. Strong analytical and problem-solving skills. Experience managing retrofit projects, including assessments, design coordination, compliance, and project completion. Desirable NVQ Level 7 Diploma in Construction Senior Management. IOSH Managing Safely. Experience working on PAS 2030/PAS 2035 retrofit programmes. What's on Offer Competitive salary. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development. Excellent career progression opportunities within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Contracts Manager Location: Southern Region Contract: Full-Time Permanent Hours: 39.5 hours per week, Monday to Friday About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation services, delivering large-scale energy efficiency improvements across the UK. Working across both social housing and private residential sectors, they specialise in projects that enhance building performance, reduce carbon emissions, and improve the comfort and wellbeing of residents. Due to continued growth and expansion, our client is seeking an experienced Contracts Manager to support the delivery of projects across the Southern Region. Overview of the Role As Contracts Manager, you will be responsible for leading the successful delivery of multiple retrofit and refurbishment projects from mobilisation through to completion. You will manage Site Managers, Supervisors, Quality Coordinators, Tenant Liaison Officers, and subcontractors, ensuring projects are delivered safely, on programme, within budget, and to the highest quality standards. Working closely with operational, commercial, and technical teams, you will oversee all aspects of project delivery while maintaining excellent client relationships and ensuring compliance with contractual and regulatory requirements. Key Responsibilities Project Delivery Manage the mobilisation of new projects, including site team allocation, project handovers, budget reviews, procurement, programme development, and site set-up. Oversee the successful delivery of multiple residential retrofit and refurbishment contracts. Ensure projects are delivered safely, on time, within budget, and in accordance with contract specifications. Monitor project progress and implement corrective actions where required. Coordinate resources to achieve programme milestones and client expectations. Leadership & Team Management Lead and support Site Managers, Supervisors, Tenant Liaison Officers, Quality Coordinators, and site-based operatives. Hold regular team meetings and briefings to communicate project priorities, programme updates, and operational objectives. Mentor and develop operational teams, promoting high performance and continuous improvement. Ensure projects are adequately resourced through effective workforce and subcontractor planning. Supply Chain & Commercial Management Monitor subcontractor performance, ensuring compliance with contractual obligations, quality standards, and programme requirements. Support procurement activities and resource planning throughout project delivery. Work alongside commercial teams to manage project budgets and maximise contract performance. Identify opportunities to improve operational efficiency and project profitability. Quality & Compliance Ensure all properties are completed to the required specification and in accordance with retrofit and regulatory standards. Monitor quality assurance processes and ensure compliance documentation is completed accurately and within required timescales. Manage project inspections, defect resolution, and final handovers. Ensure all certification and compliance records are submitted in line with client requirements. Client & Stakeholder Management Build and maintain strong relationships with clients, consultants, residents, and key stakeholders. Attend operational meetings and provide accurate project progress reports. Resolve operational issues proactively while maintaining high levels of customer satisfaction. Promote effective communication across operational, commercial, and technical teams. Skills & Experience Essential SMSTS (Site Management Safety Training Scheme). CSCS Manager Card. Emergency First Aid at Work qualification. Full UK Driving Licence. Minimum 10 years' construction industry experience. Proven experience managing multiple refurbishment, retrofit, or construction projects. Strong leadership and people management skills. Excellent planning and organisational ability. Proficient in Microsoft Office, particularly Outlook and Excel. Strong analytical and problem-solving skills. Experience delivering retrofit projects, including assessment, design coordination, compliance, and project completion. Desirable NVQ Level 7 Diploma (or equivalent) in Construction Senior Management. IOSH Managing Safely. Temporary Works Coordinator qualification. What's on Offer Competitive salary. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development. Excellent career progression opportunities within a growing organisation. Our client is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Repairs Supervisor Up to 41,000 + Company Van + Fuel Card Oldbury, Sandwell Winner Recruitment is proud to be partnering with an outstanding service provider to recruit an experienced Repairs Supervisor to join their growing team. This is an excellent opportunity for a motivated construction professional with experience in planned maintenance and repairs & maintenance contracts to take the next step in their career with a business that genuinely invests in its people and promotes from within. As a Repairs Supervisor, you will play a key role in ensuring the effective and efficient delivery of contracts, maintaining high standards of quality, safety, customer satisfaction, and commercial performance while meeting the evolving needs of clients and residents. The Role Reporting into the Contracts Manager, you will be responsible for supporting the successful delivery of Planned Maintenance and Repairs & Maintenance contracts, ensuring works are completed safely, on time, within budget, and to the highest standards. Key Responsibilities Assist in the day-to-day management and delivery of Planned Maintenance and R&M contracts Build and maintain strong relationships with clients, residents, and key stakeholders Lead, motivate, and manage operatives and subcontractors to achieve operational excellence Monitor contract performance and ensure KPI targets are consistently achieved Ensure projects are delivered to agreed specifications, timescales, and quality standards Manage resources effectively to maximise efficiency and contractual compliance Promote and maintain a strong health, safety, quality, and environmental culture Coordinate contractors, direct labour, administrators, and Resident Liaison Officers Support recruitment, retention, training, and development of employees Produce and maintain reports on contract progress, performance, and profitability Monitor financial performance and support profitability objectives Ensure variation orders are completed, approved, and submitted correctly Prepare and manage snagging lists to ensure timely completion of works Coordinate programmes of work to minimise disruption to residents Ensure subcontractors and suppliers meet contractual obligations and KPI requirements Support sustainability initiatives and environmental compliance across all projects About You We're looking for an organised and proactive individual who thrives in a fast-paced environment and has a passion for delivering exceptional service. Essential Skills & Experience Formal qualification and training within the building or construction industry Previous experience in a Site Supervisor, Foreperson, or similar role Strong understanding of contract management principles Experience within a target-driven environment Knowledge of building maintenance, repairs, and refurbishment works Excellent leadership and people management skills Ability to prioritise workloads and adapt to changing schedules Strong communication and stakeholder management abilities Problem-solving mindset with a proactive and innovative approach Commitment to delivering high-quality customer-focused services If you're an experienced Site Supervisor looking for a rewarding opportunity with a leading service provider, we'd love to hear from you. Apply today through Winner Recruitment and take the next step in your career.

Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Central London Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you

Resident Liaison Officer / Tenant Liaison Officer Hull (The Crossings) Temporary Contract - 5 weeks Monday to Friday 8:00am - 4:30pm Immediate Start Available Think Recruitment are currently recruiting for an experienced Resident Liaison Officer / Tenant Liaison Officer to join a social housing project based at The Crossings in Hull . This is an excellent opportunity for someone with previous resident liaison or customer-facing experience within the social housing sector who can build strong relationships with tenants and ensure works are delivered smoothly. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents and the contractor, ensuring excellent communication throughout the programme of works. Your duties will include: Liaising with residents before, during and after works take place. Keeping tenants informed of appointments, progress updates and any changes. Managing resident expectations and resolving queries or concerns. Supporting site teams to ensure works run smoothly. Maintaining accurate records and documentation. Building positive relationships with residents and stakeholders. Assisting with complaints handling and customer satisfaction. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role. Experience working within social housing, planned works or maintenance environments preferred. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Ability to work independently and manage multiple priorities. What's on Offer? Immediate start available. Monday to Friday working hours. Opportunity to gain experience on a live social housing contract. Supportive team environment. Competitive rates available depending on experience. If you are interested in this opportunity, please apply with your up-to-date CV, mobile number and salary/rate expectations.

The Opportunity Our client is a leading contractor within the social housing refurbishment sector, delivering planned maintenance, retrofit, decarbonisation, and regeneration projects for housing associations and local authorities across the UK. Due to continued growth, they are seeking an experienced Tenant Liaison Manager to lead resident engagement across a portfolio of occupied social housing refurbishment projects. This is a senior customer-focused role requiring someone who can balance resident satisfaction, client expectations, and operational delivery while managing a team of Tenant Liaison Officers. This position offers the opportunity to play a key role in ensuring projects are delivered with minimal disruption to residents while maintaining excellent customer satisfaction scores and contractual KPI performance. Key Responsibilities Manage and develop a team of Tenant Liaison Officers across multiple contracts. Act as the primary point of contact for client representatives regarding resident engagement and customer service performance. Develop and implement resident communication strategies for refurbishment programmes. Monitor and improve customer satisfaction, complaints management, and resident feedback processes. Support operational teams in maintaining strong relationships with residents throughout project delivery. Ensure vulnerable residents are identified and supported appropriately. Produce performance reports covering KPIs, customer satisfaction metrics, complaints, and social value initiatives. Lead resident consultations, community engagement events, and stakeholder meetings. Drive continuous improvement in customer experience and service delivery. Candidate Requirements We are particularly interested in speaking with candidates who have: Previous experience as a Tenant Liaison Manager, Resident Liaison Manager, Customer Experience Manager, or similar role within social housing. Strong understanding of planned maintenance, refurbishment, retrofit, decarbonisation, or regeneration programmes. Experience managing customer-facing teams and delivering high levels of resident satisfaction. Proven ability to manage complaints and resolve complex resident issues. Excellent communication and stakeholder management skills. Experience working directly with housing associations, local authorities, or principal contractors. Strong reporting and performance management capabilities. Full UK driving licence. What's on Offer? Competitive salary package. Car allowance/company vehicle. Pension scheme. Career progression opportunities within a growing business. Long-term pipeline of secured social housing contracts. Supportive and collaborative leadership team. Ideal Candidate The ideal candidate will be a confident people manager who understands the unique challenges of delivering refurbishment works in occupied homes. They will have a track record of improving customer satisfaction, managing resident-facing teams, and building strong client relationships within the social housing sector. Experience working for a main contractor delivering planned works programmes would be highly advantageous.

Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.

Tenant Liaison Officer Location : Based in Harrow Salary : £30,000 £32,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent 30,000 - 32,000 per annum including allowance + mileage Multiple roles covering North West London and surrounding areas 8am - 5pm (1 hour lunch) We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license and own vehicle are essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO, learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested, please apply online now, or call Dave on (phone number removed) for more information.

We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties. The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects. Key Responsibilities of a Tenant Liaison Officer: Liaise with tenants before, during, and after repairs and maintenance works. Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works. Manage resident expectations and resolve queries or concerns professionally. Support site teams in maintaining positive relationships with residents. Conduct resident visits and attend community meetings where required. Maintain accurate records of tenant communications and project updates. Assist in monitoring customer satisfaction and addressing complaints effectively. Requirements: Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role. Experience supporting repairs, refurbishment, planned maintenance, or social housing projects. Excellent communication and customer service skills. Ability to build positive relationships with residents, contractors, and stakeholders. Strong organisational and administrative skills. Full UK driving licence and access to a vehicle. Ability to travel across Birmingham, Coventry, and Worcester as required. What's on Offer: Competitive hourly rate. Monday to Friday working pattern. Opportunity to work with a reputable Housing Association. Potential for contract extension based on business needs. Immediate start available. If this Tenant Liaison Officer role is of interest, please apply or contact (url removed)

A well established and award winning Tier 1 Social Housing Contractor are looking to recruit a Customer Experience Manager to join them on a permanent basis, responsible for a team of Resident Liaison Officers who work on schemes across the North West. The company are leaders within their field and work within the Social Housing sector, providing retrofit and decarbonisation services to tenanted Social Housing properties. The company have an established client base of Local Authorities and Housing Associations and have a healthy pipeline of future works. This is a great opportunity to join a reputable, award winning contractor whose staff share the same ethos of working together to achieve great results, who are growing whilst also keeping their family feel and down to earth nature. This role focuses on managing day-to-day customer service operations, ensuring a seamless and positive experience for customers at every touchpoint. Duties: Lead and support a team of Resident Liaison Officers, providing clear direction, coaching, and performance management to ensure a high standard of customer service delivery. Manage the daily operations of the regional Customer Experience Team, ensuring that all customer interactions and operational logistics are handled efficiently and effectively and in line with the requirements of the housing sector. Responsible for resource planning across the team, ensuring appropriate staffing levels, effective allocation of work, and the ability to respond to changing demand and priorities. To support the region in all customer-related activities, including the operational delivery of the Group's Customer Strategy and customer feedback. Liaise with Team to ensure that all customer-related tasks are completed promptly and efficiently. Support the Customer Experience Business Partner in all customer related activities, including gathering performance metrics, and customer feedback. Arrange and attend both informal and formal meetings with clients and customers, ensuring that policies and procedures have been followed consistently. Encourage and maintain a high level of professionalism in all customer interactions. Provide support in terms of escalation in managing customer complaints, feedback, and inquiries. Ensure that all customer issues are addressed promptly and effectively, maintaining high standards of service and customer satisfaction Support regional social value commitments and community engagement activities including engaging with Social Value Colleagues, client stakeholders and communications teams. Ensure that health and safety issues within your area of responsibility are managed in accordance with the relevant sections of the Health and Safety Policy particularly lone working Promote a safe and healthy working environment for all employees. Experience & Skills Essential Relevant experience in customer service, management, or equivalent. Evidence of ongoing professional development Proven experience working in a customer service environment at a managerial level or above. Experience with customer systems and feedback platforms. Strong interpersonal skills, including being able to influence Good organisational skills and ability to produce quality work to tight deadlines. Ability to network and form working relationships. Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment. Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues. Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues. Good interpersonal and influencing skills. Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team. Able to plan and prioritise, using own initiative to meet deadlines and customer expectations. IT literate, competent in the use of MS Office, including Word, Excel, Powerpoint and Outlook Desirable Evidence of ongoing professional development. Knowledge / experience of working with the social housing sector Working with a variety of stakeholders to develop and agree solutions What's on offer? Competitive salary and benefits based on experience. Pension contribution scheme. Life assurance scheme. Private healthcare available. Bonus scheme If you are interested in this vacancy and would like to apply, please send a copy of your CV to Steph at Fawkes & Reece using the link below.

About the Role Ward & Burke Construction Ltd is seeking a proactive and organised Community & Stakeholder Coordinator to support the delivery of major water infrastructure projects, including the Havant Thicket Reservoir Main Pipeline Works and a growing portfolio of Southern Water schemes. This is an excellent opportunity for someone with strong communication and organisational skills who enjoys working with a wide range of stakeholders, from local residents and businesses to client representatives, local authorities and project teams. The successful candidate will play a key role in ensuring that our projects are delivered with a positive customer experience and that all stakeholder communications are managed professionally, accurately and efficiently. Key Responsibilities Develop and implement project communication and stakeholder engagement plans. Act as a key point of contact for customer and stakeholder enquiries. Log, track and manage all customer communications and ensure timely responses. Liaise closely with client communication teams and project delivery teams. Attend site visits with client communications representatives and project personnel. Support the preparation and distribution of customer notifications, newsletters, letters and project updates. Organise and attend community drop-in sessions, public engagement events and stakeholder meetings. Maintain stakeholder databases and communication records. Prepare reports on stakeholder engagement activities and customer feedback. Identify potential community concerns and work with project teams to develop appropriate mitigation measures. Attend project meetings and provide updates on stakeholder and customer matters. Support the management of project-related social media and communication activities where required. Candidate Requirements Essential: Excellent written and verbal communication skills. Strong organisational and administrative abilities. Ability to manage multiple priorities and work independently. Professional and confident when dealing with members of the public and stakeholders. Good IT skills, including Microsoft Office. Full UK driving licence and willingness to travel to project sites. Desirable: Experience in stakeholder engagement, customer relations, communications or community liaison. Experience working within construction, utilities, infrastructure or civil engineering projects. Knowledge of customer service systems and communication tracking tools. Experience organising public consultation or engagement events. What We're Looking For We are looking for an enthusiastic and personable individual who can build positive relationships, communicate clearly, and help ensure that our projects maintain high standards of customer and stakeholder engagement. Whether you are an experienced Community Liaison Officer looking for your next challenge or someone with a strong communications or customer service background seeking to move into the infrastructure sector, we would be interested in hearing from you. What We Offer Full-time or part-time opportunities. Competitive salary (pro rata where applicable). Opportunity to work on nationally significant water infrastructure projects. Supportive and collaborative team environment. Career development opportunities within a growing business. To apply, please submit your CV together with a short covering statement outlining your relevant experience and interest in the role.