Waites Recruitment Consultancy a Senior Estimator / Surveyor for a client based in Gloucester on a full time basis. VACANCY FOR A SENIOR ESTIMATOR/SURVEYOR IN OUR PROPERTY SERVICES DIVISION We are looking for a Qualified Senior Estimator/Surveyor to work in our Property Services Division on a permanent basis. The Property Services Division is a Specialist and profitable Division and mainly carries out insurance loss repair and reinstatement works following floods, fires, escapes of water, lightning strikes, building defects etc. We work on domestic, multiple occupancy residential, educational, industrial and commercial buildings. Much of our work is negotiated and some is tendered. We are looking for someone who is keen to work in this sector of the construction industry and will be working on tendered and negotiated projects circa 10,000 to 500,000 in value and measured term/schedule of rates projects circa 20,000 to 100,000 in value. Much of our work is repeat business and we work with our clients, consultants and subcontractors with a spirit of mutual trust and cooperation. We have long standing good relationships with most of our clients, consultants and subcontractors which we intend to continue. The Estimator/Surveyor must be a good team player and be able to work in this manner. The Estimator/Surveyor should be commercially minded and with the Contracts Managers and Site Managers be able to deliver projects safely, on time, to a high quality, on budget and achieving margin targets whilst maintaining good relationships with all. The Estimator/Surveyor must be able to work using their own initiative with some guidance. The Estimator/Surveyor should preferably reside within 45 minutes drive of our base in Gloucester. The role will involve travelling to sites and the office and working from home. The Estimator/Surveyors duties would include:- Building up, pricing and calculating the estimated nett costs for tendered and negotiated projects Measuring works on site and calculating quantities Measuring works off drawings and calculating quantities Taking photographic records prior to works being carried out, during and after works are completed Compiling and submitting quotations Negotiating and agreeing contract sums on negotiated projects Preparing and agreeing monthly valuations and monthly final account forecasts Preparing interim and final invoices Pricing and agreeing variations and agreeing final accounts Obtaining and negotiating subcontract sums Attending subcontractor pre order meetings Placing subcontract orders Checking, agreeing and processing subcontractor payments Checking, pricing and agreeing subcontractor variations Checking and agreeing subcontractors final accounts Attending site meetings Keeping project files and records in order Attending team meetings Giving commercial and contractual advice to team members The Estimator/Surveyor will report to, and have the support of, the Managing Surveyor and Associate Director. Candidates should have a good knowledge of construction technology, building regulations, JCT Contracts & Subcontracts, measured term/schedule of rates projects and health & safety. Candidates should have good IT skills and be competent in using Excel, Word, Outlook etc. Candidates should ideally have some professional qualification. The salary is negotiable and other benefits include company car/car allowance, fuel card, health insurance for themselves and spouse, company pension, life insurance, paid holidays. My Client is a proud that many of their staff are long standing and we are looking for someone who wishes to work with them for many years.
27/02/2026
Full time
Waites Recruitment Consultancy a Senior Estimator / Surveyor for a client based in Gloucester on a full time basis. VACANCY FOR A SENIOR ESTIMATOR/SURVEYOR IN OUR PROPERTY SERVICES DIVISION We are looking for a Qualified Senior Estimator/Surveyor to work in our Property Services Division on a permanent basis. The Property Services Division is a Specialist and profitable Division and mainly carries out insurance loss repair and reinstatement works following floods, fires, escapes of water, lightning strikes, building defects etc. We work on domestic, multiple occupancy residential, educational, industrial and commercial buildings. Much of our work is negotiated and some is tendered. We are looking for someone who is keen to work in this sector of the construction industry and will be working on tendered and negotiated projects circa 10,000 to 500,000 in value and measured term/schedule of rates projects circa 20,000 to 100,000 in value. Much of our work is repeat business and we work with our clients, consultants and subcontractors with a spirit of mutual trust and cooperation. We have long standing good relationships with most of our clients, consultants and subcontractors which we intend to continue. The Estimator/Surveyor must be a good team player and be able to work in this manner. The Estimator/Surveyor should be commercially minded and with the Contracts Managers and Site Managers be able to deliver projects safely, on time, to a high quality, on budget and achieving margin targets whilst maintaining good relationships with all. The Estimator/Surveyor must be able to work using their own initiative with some guidance. The Estimator/Surveyor should preferably reside within 45 minutes drive of our base in Gloucester. The role will involve travelling to sites and the office and working from home. The Estimator/Surveyors duties would include:- Building up, pricing and calculating the estimated nett costs for tendered and negotiated projects Measuring works on site and calculating quantities Measuring works off drawings and calculating quantities Taking photographic records prior to works being carried out, during and after works are completed Compiling and submitting quotations Negotiating and agreeing contract sums on negotiated projects Preparing and agreeing monthly valuations and monthly final account forecasts Preparing interim and final invoices Pricing and agreeing variations and agreeing final accounts Obtaining and negotiating subcontract sums Attending subcontractor pre order meetings Placing subcontract orders Checking, agreeing and processing subcontractor payments Checking, pricing and agreeing subcontractor variations Checking and agreeing subcontractors final accounts Attending site meetings Keeping project files and records in order Attending team meetings Giving commercial and contractual advice to team members The Estimator/Surveyor will report to, and have the support of, the Managing Surveyor and Associate Director. Candidates should have a good knowledge of construction technology, building regulations, JCT Contracts & Subcontracts, measured term/schedule of rates projects and health & safety. Candidates should have good IT skills and be competent in using Excel, Word, Outlook etc. Candidates should ideally have some professional qualification. The salary is negotiable and other benefits include company car/car allowance, fuel card, health insurance for themselves and spouse, company pension, life insurance, paid holidays. My Client is a proud that many of their staff are long standing and we are looking for someone who wishes to work with them for many years.
The role The Property Management position will undertake the day to day management of designated client's properties/portfolios reporting to the Team Lead on an ongoing / daily basis. To support the line manager in providing a first rate management service meeting all legislative and statutory controls, best practice guidance issued by the RICS and TPI and those of the firm. Responsibilities Financial management: Contribute directly towards improving the team's profitability Manage the preparation of detailed annual budget of anticipated expenditure for each property in accordance with the service charge procedures within the portfolio. Ensure that the required consultation takes place with lessees in respect of the budget of expenditure and that clear explanatory notes concerning the budget are prepared for the benefit of lessees. Approve and sign all letters to lessees in relation to the annual budget of service charge expenditure and the reporting of the final accounts. Monitor, control and review the monthly and quarterly expenditure against the budget in conjunction with the line manager and partner. Liaise with Client Accounts on service charge income and expenditure. Authorise all invoices received for payment being satisfied that the works or supply represented by the invoice has been properly incurred and satisfactorily completed or delivered. Leasehold management: To ensure that all insurance claims are properly made, estimates obtained for work and to monitor the processing of such claims through the underwriters. To have a good understanding of lease management as well as the head lease, and ensure this is adhered to. Ensure the effective planning and management of all maintenance and repair work and monitor and control all regular maintenance contracts. Inclusive of specifying, tendering and supervising works where necessary. Ensure the regular inspection of all managed buildings and the maintenance of notes concerning those inspections and records and information on health and safety matters. Supervise and monitor the maintenance and updating of the computerised property records system including all contract records and contractor listings. Liaise with tenants, lessees and residents associations as and when required and to attend meetings. Communication: Manage all on site and client staff for whom the Team Lead acts as line manager and to supervise key functions of work of all other support staff working under the Team Lead. Able to communicate effectively with Clients, Leaseholders, Contractors. To manage relationships with Key stakeholders. Health & Safety: Responsible for the day to day monitoring and control of all aspects of health and safety and ensure compliance at all times with current legislation. Work with head of department to pro-actively plan new business strategy Work with head of department to respond to requests for proposal, tenders and presentations. Essential qualifications MTPI (The Property Institute) Relevant Health & Safety training Desired Qualifications ASSOC RICS IOSH (Institution of Occupational Safety and Health) Driving license Essential experience Demonstrable record of delivery to Clients in the UK Real Estate market, with a background in block management. Good working knowledge of all aspects of residential block management including health and safety and all legislation, guidance notes and recommendations made in respect of residential property management either by Statute, by the RICS or by TPI. Prior experience of preparing service charge budgets as well as experience of managing maintenance/repair works and dealing with insurance claims. Experience of dealing with resident's associations and representing managing agents at AGMs. Experience of managing a team Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need.
13/02/2026
Full time
The role The Property Management position will undertake the day to day management of designated client's properties/portfolios reporting to the Team Lead on an ongoing / daily basis. To support the line manager in providing a first rate management service meeting all legislative and statutory controls, best practice guidance issued by the RICS and TPI and those of the firm. Responsibilities Financial management: Contribute directly towards improving the team's profitability Manage the preparation of detailed annual budget of anticipated expenditure for each property in accordance with the service charge procedures within the portfolio. Ensure that the required consultation takes place with lessees in respect of the budget of expenditure and that clear explanatory notes concerning the budget are prepared for the benefit of lessees. Approve and sign all letters to lessees in relation to the annual budget of service charge expenditure and the reporting of the final accounts. Monitor, control and review the monthly and quarterly expenditure against the budget in conjunction with the line manager and partner. Liaise with Client Accounts on service charge income and expenditure. Authorise all invoices received for payment being satisfied that the works or supply represented by the invoice has been properly incurred and satisfactorily completed or delivered. Leasehold management: To ensure that all insurance claims are properly made, estimates obtained for work and to monitor the processing of such claims through the underwriters. To have a good understanding of lease management as well as the head lease, and ensure this is adhered to. Ensure the effective planning and management of all maintenance and repair work and monitor and control all regular maintenance contracts. Inclusive of specifying, tendering and supervising works where necessary. Ensure the regular inspection of all managed buildings and the maintenance of notes concerning those inspections and records and information on health and safety matters. Supervise and monitor the maintenance and updating of the computerised property records system including all contract records and contractor listings. Liaise with tenants, lessees and residents associations as and when required and to attend meetings. Communication: Manage all on site and client staff for whom the Team Lead acts as line manager and to supervise key functions of work of all other support staff working under the Team Lead. Able to communicate effectively with Clients, Leaseholders, Contractors. To manage relationships with Key stakeholders. Health & Safety: Responsible for the day to day monitoring and control of all aspects of health and safety and ensure compliance at all times with current legislation. Work with head of department to pro-actively plan new business strategy Work with head of department to respond to requests for proposal, tenders and presentations. Essential qualifications MTPI (The Property Institute) Relevant Health & Safety training Desired Qualifications ASSOC RICS IOSH (Institution of Occupational Safety and Health) Driving license Essential experience Demonstrable record of delivery to Clients in the UK Real Estate market, with a background in block management. Good working knowledge of all aspects of residential block management including health and safety and all legislation, guidance notes and recommendations made in respect of residential property management either by Statute, by the RICS or by TPI. Prior experience of preparing service charge budgets as well as experience of managing maintenance/repair works and dealing with insurance claims. Experience of dealing with resident's associations and representing managing agents at AGMs. Experience of managing a team Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need.
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team in Essex. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts. Job Purpose As Contract Manager you will be responsible for the Hard FM service delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance to one of our key NHS clients. This is a varied role where you will be the point of contact for all operational issues across 3 Hospitals and 2 Care Homes in Essex. You will ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Key responsibilities are as follows: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: Basic salary range £50 - 60k depending on experience Car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business This is an excellent opportunity with onward development for you and the teams you lead Experience Required You will be an experienced Contract Manager ideally with experience gained within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained delivering into other critical workplace environments. Previous PFI (Private Finance Initiative) experience would be an advantage. You will have excellent previous experience of leading teams that manage directly employed and subcontracted trades. You will also have strong financial acumen and experience of managing a P&L, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You should also be able to demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
10/02/2026
Full time
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team in Essex. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts. Job Purpose As Contract Manager you will be responsible for the Hard FM service delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance to one of our key NHS clients. This is a varied role where you will be the point of contact for all operational issues across 3 Hospitals and 2 Care Homes in Essex. You will ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Key responsibilities are as follows: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: Basic salary range £50 - 60k depending on experience Car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business This is an excellent opportunity with onward development for you and the teams you lead Experience Required You will be an experienced Contract Manager ideally with experience gained within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained delivering into other critical workplace environments. Previous PFI (Private Finance Initiative) experience would be an advantage. You will have excellent previous experience of leading teams that manage directly employed and subcontracted trades. You will also have strong financial acumen and experience of managing a P&L, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You should also be able to demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
02/02/2026
Full time
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Job Title: Contracts Manager Reinstatement Works Location: North London Rate: £250 per day (Contract) Are you an experienced Contracts Manager looking for your next challenge in the reinstatement and insurance repairs sector? We are currently seeking a highly organised and driven Contracts Manager to oversee reinstatement works across North London, ensuring projects are delivered to the highest quality, on time, and within budget. As a Contracts Manager , you will play a key role in the end-to-end delivery of property reinstatement works from initial damage assessments through to final account completion. This is an exciting opportunity to work with one of the industry leaders, known for its excellence in damage restoration and insurance repairs. Key Responsibilities: Conduct thorough site and desktop surveys to assess damage and define the scope of works. Prepare and manage detailed schedules of work using Xactimate . Coordinate and communicate effectively with policyholders, tenants, clients, and internal teams. Oversee planning, booking, and execution of reinstatement works, including the management of subcontractors. Ensure all work is compliant with health & safety legislation and procedures. Maintain up-to-date records in systems such as Teams , Handyman , and Navision . Monitor job performance, ensuring strong margins and identifying risks on high-value or low-margin projects. Finalise accounts and ensure prompt invoicing upon project completion. What We're Looking For: Proven experience in a Contracts Manager role, ideally within insurance repairs or reinstatement works. Strong organisational and multitasking skills with an excellent eye for detail. Proficient in scheduling software such as Xactimate . Clear understanding of health & safety requirements on-site. Excellent communication and stakeholder management skills.
26/08/2025
Contract
Job Title: Contracts Manager Reinstatement Works Location: North London Rate: £250 per day (Contract) Are you an experienced Contracts Manager looking for your next challenge in the reinstatement and insurance repairs sector? We are currently seeking a highly organised and driven Contracts Manager to oversee reinstatement works across North London, ensuring projects are delivered to the highest quality, on time, and within budget. As a Contracts Manager , you will play a key role in the end-to-end delivery of property reinstatement works from initial damage assessments through to final account completion. This is an exciting opportunity to work with one of the industry leaders, known for its excellence in damage restoration and insurance repairs. Key Responsibilities: Conduct thorough site and desktop surveys to assess damage and define the scope of works. Prepare and manage detailed schedules of work using Xactimate . Coordinate and communicate effectively with policyholders, tenants, clients, and internal teams. Oversee planning, booking, and execution of reinstatement works, including the management of subcontractors. Ensure all work is compliant with health & safety legislation and procedures. Maintain up-to-date records in systems such as Teams , Handyman , and Navision . Monitor job performance, ensuring strong margins and identifying risks on high-value or low-margin projects. Finalise accounts and ensure prompt invoicing upon project completion. What We're Looking For: Proven experience in a Contracts Manager role, ideally within insurance repairs or reinstatement works. Strong organisational and multitasking skills with an excellent eye for detail. Proficient in scheduling software such as Xactimate . Clear understanding of health & safety requirements on-site. Excellent communication and stakeholder management skills.
Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
29/01/2025
Contract
Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
A great opportunity has become available for a reliable and skilled Groundworker to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking, you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £32,000 - £33,000 and excellent benefits.
Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
With a focus on delivering exceptional service to our clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
Our Company values
We take pride in everything we do - Which means we expect all our employees to:
Present a professional appearance at all times
Keep your vehicle clean and tidy at all times
Keep your work area safe, tidy and well organised
Deliver a high standard of work at all times
We have Integrity, built-in
Our Company Benefits:
31 days annual leave rising to 36 days with length of service (including bank holidays)
We offer a flexible scheme to buy or sell up to 5 days of annual leave per year
On top of your salary, you will receive a £100 on call retainer for each week you are on call, and will be paid for each call out you attend
Company sick pay after 12 months length of service/after probation
Life Insurance
Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
Cycle to Work Scheme
Discounted Gym Membership
Employee recognition scheme
Length of Service Rewards
Childcare voucher scheme
Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
Our Employee Assistance Programme to support all staff
You will be issued your own company vehicle and fuel card
Full uniform and safety equipment is provided
Access to a tool loan for all trade staff
Refer a Friend scheme
Key responsibilities as our Groundworker will include:
Diagnosing and rectifying faults within core and other trades related repair requests
Ensuring that the quality of work always meets the highest possible standards
Supporting all trades to deliver a professional and safe maintenance and repairs service
Responding swiftly to all emergency situations and resolving them efficiently
Undertaking all work efficiently and cost effectively, minimising non-productive time wherever possible and reporting any difficulties encountered to the Resource Controller and /or Supervisor
Applying applicable Health & Safety rules in all you do, using risk assessments, method statements and PPE when needed
Maintaining tools, plant, and equipment in a safe, clean, and workable condition
Maintaining accurate records of works undertaken with photographic evidence as necessary
Willing to work out of hours, if required, to the requirements of the client and customer
Working within the Mountjoy group and assisting other contracts as directed by the Contract Manager as and when the business dictates
Being an inclusive part of the team and being part of an on-call rota (Out of Hours) if required
What we are looking for in our Groundworker:
The ability to use the phone and PDA to communicate effectively, explain yourself clearly and concisely understand what information you need or need to provide
Being comfortable in dealing with tenants and remaining professional even when issues are contentious, especially when explaining to tenants that the right repair isn’t necessarily the repair they want
Understanding the need to complete outstanding pieces prior to starting in other areas
The ability to diagnose the right repair adopting the right first-time approach
A team player ensuring lessons learnt, and good practices are shared amongst the team for future benefit of the service
Have a practical approach to health and safety, ensuring that you and others are always safe.
Be able to self-manage and be self-motivated, prioritising and programming work in the most efficient manner
Competent in all forms of fencing, both wooden and chain link
A trade specific qualification minimum NVQ Level 2 or equivalent in experience
Full current driving licence
A DBS check is required before commencement of role
If you feel you have the skills and experience to become our Groundworker then please click “apply” now – We’d love to hear from you!
Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.
It is a further requirement that all staff must pass a DBS check
03/02/2023
Permanent
A great opportunity has become available for a reliable and skilled Groundworker to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking, you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £32,000 - £33,000 and excellent benefits.
Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
With a focus on delivering exceptional service to our clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
Our Company values
We take pride in everything we do - Which means we expect all our employees to:
Present a professional appearance at all times
Keep your vehicle clean and tidy at all times
Keep your work area safe, tidy and well organised
Deliver a high standard of work at all times
We have Integrity, built-in
Our Company Benefits:
31 days annual leave rising to 36 days with length of service (including bank holidays)
We offer a flexible scheme to buy or sell up to 5 days of annual leave per year
On top of your salary, you will receive a £100 on call retainer for each week you are on call, and will be paid for each call out you attend
Company sick pay after 12 months length of service/after probation
Life Insurance
Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
Cycle to Work Scheme
Discounted Gym Membership
Employee recognition scheme
Length of Service Rewards
Childcare voucher scheme
Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
Our Employee Assistance Programme to support all staff
You will be issued your own company vehicle and fuel card
Full uniform and safety equipment is provided
Access to a tool loan for all trade staff
Refer a Friend scheme
Key responsibilities as our Groundworker will include:
Diagnosing and rectifying faults within core and other trades related repair requests
Ensuring that the quality of work always meets the highest possible standards
Supporting all trades to deliver a professional and safe maintenance and repairs service
Responding swiftly to all emergency situations and resolving them efficiently
Undertaking all work efficiently and cost effectively, minimising non-productive time wherever possible and reporting any difficulties encountered to the Resource Controller and /or Supervisor
Applying applicable Health & Safety rules in all you do, using risk assessments, method statements and PPE when needed
Maintaining tools, plant, and equipment in a safe, clean, and workable condition
Maintaining accurate records of works undertaken with photographic evidence as necessary
Willing to work out of hours, if required, to the requirements of the client and customer
Working within the Mountjoy group and assisting other contracts as directed by the Contract Manager as and when the business dictates
Being an inclusive part of the team and being part of an on-call rota (Out of Hours) if required
What we are looking for in our Groundworker:
The ability to use the phone and PDA to communicate effectively, explain yourself clearly and concisely understand what information you need or need to provide
Being comfortable in dealing with tenants and remaining professional even when issues are contentious, especially when explaining to tenants that the right repair isn’t necessarily the repair they want
Understanding the need to complete outstanding pieces prior to starting in other areas
The ability to diagnose the right repair adopting the right first-time approach
A team player ensuring lessons learnt, and good practices are shared amongst the team for future benefit of the service
Have a practical approach to health and safety, ensuring that you and others are always safe.
Be able to self-manage and be self-motivated, prioritising and programming work in the most efficient manner
Competent in all forms of fencing, both wooden and chain link
A trade specific qualification minimum NVQ Level 2 or equivalent in experience
Full current driving licence
A DBS check is required before commencement of role
If you feel you have the skills and experience to become our Groundworker then please click “apply” now – We’d love to hear from you!
Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.
It is a further requirement that all staff must pass a DBS check
Job Summery
Responsible for the accurate surveying of properties, capturing all relevant data electrically to ensure appropriate decisions are made in respect of repairs and maintenance, actively resulting in enhanced customer service to tenants. To identify the need for H&S inspections for gas and electrical risks, Scaffold inspections, legionnaires and asbestos prior to any work commencing and taking any action as necessary to ensure the safety of the property. To manage sub-contracts reporting and monitoring stock levels held. To carry out audits on sub contracts, stock and quality of works.
Main responsibilities
* Carry out detailed surveys of properties to client specifications where new or replacement boiler installations and heating systems are to be carried out
* Carry out all gas service-related pre-inspection surveys and prepare electrically reports, costings etc.
* Advise Install of materials and resource requirements
* Arrange and agree access arrangements liaising with the admin team
* Ensure phased delivery of materials matches install programme/completion dates
* Organise and arrange scaffolding requirements etc. by liaising with the necessary contractors
* Assist installation operatives prior to work commencing and during the completion
* Liaise with the H&S Manager prior to and during any works carried out
* Carry out work in progress reports and issue report to Installation Manager at the end of each working day
* Monitor engineer’s performance and turnaround times do not compromise set quality standards
* Ensure redundant materials are removed from site & returned to main stores to be credited by the storeman
* Issue daily report to Senior Contracts Manager on the status of all works within the Department as to what measures has been put in place to ensure service delivery demands have been met
* Ensure that works are completed to the required Company standard, within projected time-scale, technical requirements and value for money
* Ensure that all procedures and departmental instructions that relate to the Service Delivery process are maintained with particular regard to QA procedures
* Check Asbestos Register against each address prior to where works are to take place
* Ensure customer satisfaction returns are signed
* Carry out full post inspection of installation works, check that it is to the Manufacturers Specification
* Any other duties as reasonably requested
Person Specification
* Have previous experience of ensuring that all works are undertaken in accordance with statutory requirements, Health and Safety and industry codes of practice
* Have experience of working in heating and installation
* Have excellent customer care / service skills
* Have an understanding on how to report on legionella
* Be able to work out heat loss calculations
* Have experience of working within a technical team within the Social Housing sector
* Have an understanding of timescales and value for money
* Experience/Knowledge of Renewable Technologies i.e., Air Source Heat Pumps
Essential Qualifications/Skills
* Current/Valid Domestic Gas Qualifications – CCN1 CENWAT CPA1 CKR1 HTR1
* A relevant City and Guilds Level 3 Qualification
* Full UK Driving licence
Benefits
21 days holiday increasing by 1 extra day every 2 years up to a maximum of 25 days, plus statutory days
Pension scheme – Auto enrolment
Life Insurance
Employee Assistance Programme
Employee Referral Scheme
Staff Discounts
Company Vehicle (No private use)
Mobile Phone
Laptop
Uniform
03/02/2023
Permanent
Job Summery
Responsible for the accurate surveying of properties, capturing all relevant data electrically to ensure appropriate decisions are made in respect of repairs and maintenance, actively resulting in enhanced customer service to tenants. To identify the need for H&S inspections for gas and electrical risks, Scaffold inspections, legionnaires and asbestos prior to any work commencing and taking any action as necessary to ensure the safety of the property. To manage sub-contracts reporting and monitoring stock levels held. To carry out audits on sub contracts, stock and quality of works.
Main responsibilities
* Carry out detailed surveys of properties to client specifications where new or replacement boiler installations and heating systems are to be carried out
* Carry out all gas service-related pre-inspection surveys and prepare electrically reports, costings etc.
* Advise Install of materials and resource requirements
* Arrange and agree access arrangements liaising with the admin team
* Ensure phased delivery of materials matches install programme/completion dates
* Organise and arrange scaffolding requirements etc. by liaising with the necessary contractors
* Assist installation operatives prior to work commencing and during the completion
* Liaise with the H&S Manager prior to and during any works carried out
* Carry out work in progress reports and issue report to Installation Manager at the end of each working day
* Monitor engineer’s performance and turnaround times do not compromise set quality standards
* Ensure redundant materials are removed from site & returned to main stores to be credited by the storeman
* Issue daily report to Senior Contracts Manager on the status of all works within the Department as to what measures has been put in place to ensure service delivery demands have been met
* Ensure that works are completed to the required Company standard, within projected time-scale, technical requirements and value for money
* Ensure that all procedures and departmental instructions that relate to the Service Delivery process are maintained with particular regard to QA procedures
* Check Asbestos Register against each address prior to where works are to take place
* Ensure customer satisfaction returns are signed
* Carry out full post inspection of installation works, check that it is to the Manufacturers Specification
* Any other duties as reasonably requested
Person Specification
* Have previous experience of ensuring that all works are undertaken in accordance with statutory requirements, Health and Safety and industry codes of practice
* Have experience of working in heating and installation
* Have excellent customer care / service skills
* Have an understanding on how to report on legionella
* Be able to work out heat loss calculations
* Have experience of working within a technical team within the Social Housing sector
* Have an understanding of timescales and value for money
* Experience/Knowledge of Renewable Technologies i.e., Air Source Heat Pumps
Essential Qualifications/Skills
* Current/Valid Domestic Gas Qualifications – CCN1 CENWAT CPA1 CKR1 HTR1
* A relevant City and Guilds Level 3 Qualification
* Full UK Driving licence
Benefits
21 days holiday increasing by 1 extra day every 2 years up to a maximum of 25 days, plus statutory days
Pension scheme – Auto enrolment
Life Insurance
Employee Assistance Programme
Employee Referral Scheme
Staff Discounts
Company Vehicle (No private use)
Mobile Phone
Laptop
Uniform
Post is required to supplement existing resources ahead of service redesign and to provide cover whilst the service mobilises a series of new contracts for planned works and undertakes further procurement processes for major capital works. This post will enable the service to continue to operate business as usual activity (as set out below) whilst resources are focused on this work. To assist the General Building Manager to effectively and efficiently manage all aspects of the planned contact compliance and major improvement works including programming, design, specification, contract monitoring, procurement and financial management for the council. High level of quality service delivery, performance and customer satisfaction. Responsible for the delivery of high quality, value for money maintenance contracts within your area of responsibility ensuring that it conforms to specifications and budgets. To inspect and control works carried out by contractors on site, ensuring that the client's interests are fully protected. The role will have primary responsibility for responsive and planned elements of building work but provide wider support to the Housing Programme team. To maximise quality and performance within the Property & Investment team to carry out pre-arranged and random site inspections, assessing level of quality, timeliness and customer care, and to provide a professional Contract Compliance Clerk of works surveying service across the city. To effectively and efficiently manage technical and customer liaison staff to ensure top quartile provision of services and customer satisfaction is consistently returned. To respond sensitively and effectively to the needs of tenants, leaseholders and their representatives, whilst meeting and improving performance standards and retaining budgetary control. The position is required due to the amount of work involved in maintaining the council's 12,000 housing stock, with additional work pressures of: * Complaints * Enquiries * Insurance claims * Disrepair claims * Leasehold disputes (circa 50 per year) * Resident alteration applications (circa 200 per year)
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application
27/10/2020
Post is required to supplement existing resources ahead of service redesign and to provide cover whilst the service mobilises a series of new contracts for planned works and undertakes further procurement processes for major capital works. This post will enable the service to continue to operate business as usual activity (as set out below) whilst resources are focused on this work. To assist the General Building Manager to effectively and efficiently manage all aspects of the planned contact compliance and major improvement works including programming, design, specification, contract monitoring, procurement and financial management for the council. High level of quality service delivery, performance and customer satisfaction. Responsible for the delivery of high quality, value for money maintenance contracts within your area of responsibility ensuring that it conforms to specifications and budgets. To inspect and control works carried out by contractors on site, ensuring that the client's interests are fully protected. The role will have primary responsibility for responsive and planned elements of building work but provide wider support to the Housing Programme team. To maximise quality and performance within the Property & Investment team to carry out pre-arranged and random site inspections, assessing level of quality, timeliness and customer care, and to provide a professional Contract Compliance Clerk of works surveying service across the city. To effectively and efficiently manage technical and customer liaison staff to ensure top quartile provision of services and customer satisfaction is consistently returned. To respond sensitively and effectively to the needs of tenants, leaseholders and their representatives, whilst meeting and improving performance standards and retaining budgetary control. The position is required due to the amount of work involved in maintaining the council's 12,000 housing stock, with additional work pressures of: * Complaints * Enquiries * Insurance claims * Disrepair claims * Leasehold disputes (circa 50 per year) * Resident alteration applications (circa 200 per year)
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application
We specialise in the recruitment of high quality candidates in the building and engineering sector. We have an excellent opportunity for a Property Manager / Asset Manager / Building Surveyor to join a property management company based in Mayfair.
Their property portfolio consists of offices, hotels, warehousing and residential blocks.
Salary Circa around £50,000 however will pay more for the right candidate
Property Manager / Asset Manager / Building Surveyor’s Core Duties
Liaison with clients solicitors/ agents upon any purchases, checking leases and reports of condition.
Preparation of records, rents, service charge budgets, instructing accounts dept.
Liaison with letting agents of vacant units and instruction/ liaison with client solicitor.
Approval of any proposed alterations both at commencement and during term of lease.
Dealing with rent/ service charge arrears instruction Bailiffs/ solicitors
Regular inspection of portfolio throughout UK
Ensure adequate building insurance in place with appropriate risk, liaison with brokers annual review.
Preparation of maintenance contracts to manage running of building, all requirements
Instruction of Risk assessments
Ensuring compliance with Health and Safety requirements, adherence for inspections/ reporting/ works required
Instructions and overseeing repairs both planned and emergency repairs
Review of rating assessments, appeals and void periods
Any other issues that arise from time to time
Property Manager / Asset Manager / Building Surveyor’s Key Experience
Experience managing property
Preferably MRICS, but not essential
Hold any other building surveying qualification or at least 10 years’ experience
Experience reviewing residential and commercial property leases
Experience with health and safety, IOSH or NEBOSH desirable.
Experience of managing maintenance contracts and have a good understanding of general properties repairs and maintenance
Good understanding of building insurance
19/09/2020
Full time
We specialise in the recruitment of high quality candidates in the building and engineering sector. We have an excellent opportunity for a Property Manager / Asset Manager / Building Surveyor to join a property management company based in Mayfair.
Their property portfolio consists of offices, hotels, warehousing and residential blocks.
Salary Circa around £50,000 however will pay more for the right candidate
Property Manager / Asset Manager / Building Surveyor’s Core Duties
Liaison with clients solicitors/ agents upon any purchases, checking leases and reports of condition.
Preparation of records, rents, service charge budgets, instructing accounts dept.
Liaison with letting agents of vacant units and instruction/ liaison with client solicitor.
Approval of any proposed alterations both at commencement and during term of lease.
Dealing with rent/ service charge arrears instruction Bailiffs/ solicitors
Regular inspection of portfolio throughout UK
Ensure adequate building insurance in place with appropriate risk, liaison with brokers annual review.
Preparation of maintenance contracts to manage running of building, all requirements
Instruction of Risk assessments
Ensuring compliance with Health and Safety requirements, adherence for inspections/ reporting/ works required
Instructions and overseeing repairs both planned and emergency repairs
Review of rating assessments, appeals and void periods
Any other issues that arise from time to time
Property Manager / Asset Manager / Building Surveyor’s Key Experience
Experience managing property
Preferably MRICS, but not essential
Hold any other building surveying qualification or at least 10 years’ experience
Experience reviewing residential and commercial property leases
Experience with health and safety, IOSH or NEBOSH desirable.
Experience of managing maintenance contracts and have a good understanding of general properties repairs and maintenance
Good understanding of building insurance
Ian Williams are experts in Painting having started life as a Painting contractor in 1946. We have subsequently developed to deliver, nationally, ever since and we now seek a Contracts Manager to assist with the steady growth of our Tonbridge painting division. You will manage the successful delivery of our painting contracts to the highest of quality and customer satisfaction, whilst investing and building a positive and motivated inhouse trade team. You will also benefit from the opportunity to be part of the branches’ early stages of growth, actively impacting and influencing the culture and direction of the business alongside a progressive management team.
Benefits:
A realistic and achievable performance reward scheme
Company car and an outstanding private mileage scheme
Let us help you prepare for your future with an employer pension contribution of up to 7%
23 days annual leave but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
We want to support our employees to achieve a great work life balance; we consider a variety of working patterns and are happy to talk flexible working in relation to this vacancy.
Access to an employee assistance programme to support your health and wellbeing
The Contracts Manager role:
You’ll be responsible for managing painting and associated repair/refurbishment contracts, values ranging from £2,000 to £1.5 million, for a variety of key clients within the Kent, South London and surrounding areas including; local authorities, private schools, various commercial and public sector arenas.
As a growing unit, you’ll have the opportunity to further build your team, ensuring you are leading by example, motivating, incentivising and developing individuals- we believe in delivering our work directly, therefore you'll be involved in the recruitment.
You will instil ownership and responsibility in your teams to support the successful delivery of works to the expected standards, on time and to budget.
You’ll ensure and enforce Health and Safety measures are in place and monitored.
You will build relationships both internally and externally. We encourage commercial and operational teams to work closely together to ensure successful delivery of a contract.
You'll see the benefit in managing your own time so that you can visit site regularly to maintain productivity and be in the office to ensure procedures and reports are up to date.
At Ian Williams we want to be the best performing contractor and understand that this starts from within. Acknowledging our trades importance and our commitment and investment to direct delivery is paramount therefore we seek to like-minded individuals to share in this ethos.
What will you bring?
Relevant experience of Contract Management in a similar role ideally within the Painting/ Decorating sector although we encourage applications from other backgrounds too
Demonstrable experience of managing direct labour, including development and performance management of a team
A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential
A sound working knowledge of Health and Safety requirements
The ability to build successful working relationships with customers and employees
An understanding of cost and risk management
Additional benefits include:
Annual pay reviews
Medical insurance and life insurance
Enhanced maternity/paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
If you think you think you have what it takes to become our next Contract Manager, then click “Apply” now!
About Ian Williams Ltd:
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different.
Ian Williams Ltd will use applicants details for recruitment purposes only. For more information please read our Candidate Privacy Notice located at our website
09/09/2020
Permanent
Ian Williams are experts in Painting having started life as a Painting contractor in 1946. We have subsequently developed to deliver, nationally, ever since and we now seek a Contracts Manager to assist with the steady growth of our Tonbridge painting division. You will manage the successful delivery of our painting contracts to the highest of quality and customer satisfaction, whilst investing and building a positive and motivated inhouse trade team. You will also benefit from the opportunity to be part of the branches’ early stages of growth, actively impacting and influencing the culture and direction of the business alongside a progressive management team.
Benefits:
A realistic and achievable performance reward scheme
Company car and an outstanding private mileage scheme
Let us help you prepare for your future with an employer pension contribution of up to 7%
23 days annual leave but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
We want to support our employees to achieve a great work life balance; we consider a variety of working patterns and are happy to talk flexible working in relation to this vacancy.
Access to an employee assistance programme to support your health and wellbeing
The Contracts Manager role:
You’ll be responsible for managing painting and associated repair/refurbishment contracts, values ranging from £2,000 to £1.5 million, for a variety of key clients within the Kent, South London and surrounding areas including; local authorities, private schools, various commercial and public sector arenas.
As a growing unit, you’ll have the opportunity to further build your team, ensuring you are leading by example, motivating, incentivising and developing individuals- we believe in delivering our work directly, therefore you'll be involved in the recruitment.
You will instil ownership and responsibility in your teams to support the successful delivery of works to the expected standards, on time and to budget.
You’ll ensure and enforce Health and Safety measures are in place and monitored.
You will build relationships both internally and externally. We encourage commercial and operational teams to work closely together to ensure successful delivery of a contract.
You'll see the benefit in managing your own time so that you can visit site regularly to maintain productivity and be in the office to ensure procedures and reports are up to date.
At Ian Williams we want to be the best performing contractor and understand that this starts from within. Acknowledging our trades importance and our commitment and investment to direct delivery is paramount therefore we seek to like-minded individuals to share in this ethos.
What will you bring?
Relevant experience of Contract Management in a similar role ideally within the Painting/ Decorating sector although we encourage applications from other backgrounds too
Demonstrable experience of managing direct labour, including development and performance management of a team
A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential
A sound working knowledge of Health and Safety requirements
The ability to build successful working relationships with customers and employees
An understanding of cost and risk management
Additional benefits include:
Annual pay reviews
Medical insurance and life insurance
Enhanced maternity/paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
If you think you think you have what it takes to become our next Contract Manager, then click “Apply” now!
About Ian Williams Ltd:
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different.
Ian Williams Ltd will use applicants details for recruitment purposes only. For more information please read our Candidate Privacy Notice located at our website
Our successful response maintenance team seek a Voids Supervisor to assist the Contracts Manager in creating specifications, programming works and leading our trade labour to ensure untenanted properties can be brought back up to re-let standards. You will be covering the Waverley Borough, working in residential properties and this role would suit an experienced tradesperson who thrives in a busy, fast paced and client facing supervisory role.
Benefits include:
A realistic and achievable performance reward scheme, we want you to feel challenged, but we want you to succeed
Company car and outstanding private mileage scheme OR company van with fuel card
Let us help you prepare for your future with an employer pension contribution of up to 3%
23 days annual leave, buy up to 5 days or sell up to 3 days per year
We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered.
Access to an employee assistance program to support employee’s health and wellbeing
Ian Williams have the reputation and expertise of working with Housing Associations and Local Authorities and are one of the UK’s leading property services contractors who deliver Responsive Maintenance/ Voids services.
Importantly, we are a company who provide safe, secure and friendly working environments for our site and office-based teams. Therefore, we seek a Voids Supervisor who share these core values and can continue to facilitate the successful completion of our voids and responsive work on time, in budget and to the required standards.
The Voids Supervisor role:
Planning and supervising the running of void refurbishments and on occasion, day to day repairs, so the work is completed on time, to required quality and cost, effectively.
Supervising direct labour and subcontractors
Carrying out property surveys and the pricing up of the works accurately
Organization of the workload, labour, plant and materials
Ensuring compliance with statutory requirement, company policy and procedures on Health & Safety.
Communicating targets, costs, progress, and variances back to client surveyors and management regularly.
Managing site administration and records.
Carrying out effective inductions to the workforce.
What will you bring as a Voids Supervisor?
A trade background (all trades considered) and qualified to NVQ level 2 or above/ equivalent is preferred.
An SSSTS would also be advantageous but not essential
Proven supervisory experience in a similar role preferably within a social housing or an insurance related environment
You will be customer centric in your approach to monitoring productivity. This is at the heart of Ian Williams’ approach to their excellent relationships with customers/tenants, our directly employed operatives, subcontractors and the client. Therefore, you’ll genuinely value building and maintaining exceptional relationships.
Strong organisational and IT skills with the ability to pick up inhouse computer systems, excel and Microsoft outlook as required.
Additional Benefits include:
Annual pay reviews
Medical and life insurance
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website
If you think you have what it takes to become our Voids Supervisor then click “Apply” now!
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different
09/09/2020
Permanent
Our successful response maintenance team seek a Voids Supervisor to assist the Contracts Manager in creating specifications, programming works and leading our trade labour to ensure untenanted properties can be brought back up to re-let standards. You will be covering the Waverley Borough, working in residential properties and this role would suit an experienced tradesperson who thrives in a busy, fast paced and client facing supervisory role.
Benefits include:
A realistic and achievable performance reward scheme, we want you to feel challenged, but we want you to succeed
Company car and outstanding private mileage scheme OR company van with fuel card
Let us help you prepare for your future with an employer pension contribution of up to 3%
23 days annual leave, buy up to 5 days or sell up to 3 days per year
We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered.
Access to an employee assistance program to support employee’s health and wellbeing
Ian Williams have the reputation and expertise of working with Housing Associations and Local Authorities and are one of the UK’s leading property services contractors who deliver Responsive Maintenance/ Voids services.
Importantly, we are a company who provide safe, secure and friendly working environments for our site and office-based teams. Therefore, we seek a Voids Supervisor who share these core values and can continue to facilitate the successful completion of our voids and responsive work on time, in budget and to the required standards.
The Voids Supervisor role:
Planning and supervising the running of void refurbishments and on occasion, day to day repairs, so the work is completed on time, to required quality and cost, effectively.
Supervising direct labour and subcontractors
Carrying out property surveys and the pricing up of the works accurately
Organization of the workload, labour, plant and materials
Ensuring compliance with statutory requirement, company policy and procedures on Health & Safety.
Communicating targets, costs, progress, and variances back to client surveyors and management regularly.
Managing site administration and records.
Carrying out effective inductions to the workforce.
What will you bring as a Voids Supervisor?
A trade background (all trades considered) and qualified to NVQ level 2 or above/ equivalent is preferred.
An SSSTS would also be advantageous but not essential
Proven supervisory experience in a similar role preferably within a social housing or an insurance related environment
You will be customer centric in your approach to monitoring productivity. This is at the heart of Ian Williams’ approach to their excellent relationships with customers/tenants, our directly employed operatives, subcontractors and the client. Therefore, you’ll genuinely value building and maintaining exceptional relationships.
Strong organisational and IT skills with the ability to pick up inhouse computer systems, excel and Microsoft outlook as required.
Additional Benefits include:
Annual pay reviews
Medical and life insurance
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website
If you think you have what it takes to become our Voids Supervisor then click “Apply” now!
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different
The Estate Manager is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports). Critical Success Requirements These are the key competencies a successful candidate will demonstrate: Financial & management competency – The ability to understand, analyse and interpret financial information (eg. budgets) to ensure we are managing our clients’ service charge effectively and prudently against an estate’s current requirements (including legislative obligations) and future needs. Drafting budgets, monitoring expenditure and reporting to Directors are key parts of an Estate Manager’s role. Successful implementation: thorough & accountable – A desire and willingness to systematically and diligently do what needs to be done to ensure key milestones are achieved on time & on budget. To manage valuable assets effectively, everything must be in order and our obligations must be fulfilled. It is not just about ticking a list, you need to actively understand and control what needs to be done. Being accountable is about taking personal responsibility to deliver on your promises, reacting quickly when the situation demands and resolving issues to completion. Customer service mentality & strong communication skills – We exist because of our customers. An Estate Manager is the custodian of our customer relationships. Our challenge is to earn our customers’ trust and confidence through our actions. A key part of this is the timely and accurate provision of information. Our correspondence needs to be first rate and you need to be able to chair large meetings, and if the occasion arises, resolve a dispute diplomatically. Business maturity – The ability to think and act professionally. You must be able to gather information, interpret it and solve complex problems or make logical decisions which have the greatest positive impact. Once a decision has been made, you will have the ability to develop the plan to enact it and implement accordingly. Responsibilities In all areas, ensure that company policies and procedures are consistently applied to required standards. Outcome 1: The key milestones & KPIs are achieved Milestone Management: You will ensure the cyclical tasks and reactive works are accomplished ontime (within the specified timescales), liaising with all internal departments as required. KPI achievement: Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc). Action Plan: Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution. Reporting: Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate. Outcome 2: The financial aspects of our estates are effectively managed Budgets: Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time. Expenditure Control: Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate. Monitoring: Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required. Reporting: Prepare regular reporting (monthly/quarterly) on the key management and financial aspects of your estates to Directors/Freeholders. Annual Accounts: Ensure the annual accounts (prepared by the Accounts team) are accurate and completed on time. Prepare necessary commentary where appropriate. Outcome 3: The Maintenance aspects of our estates are effectively managed Planned Maintenance Schedule: Ensure a comprehensive Planned Maintenance Schedule is in place for each estate and reviewed annually. Ensure all planned jobs are completed on time and contracts are tendered appropriately. Site Inspections: Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed. Reactive Works: Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties appropriately. Contractors: Manage the approval and appointment of all Contractors. Lease: Be fully conversant with the head lease – the rules, regulations and obligations – and manage accordingly. Insurance: Ensure the insurance cover is up-to-date and appropriate for each property/estate. Insurance Claims: Ensure all insurance claims are handled promptly and reconciled appropriately. Work Assessment: Approve and assess all planned and regular maintenance work. Site Information & Asset Register: Ensure our database is consistently up-to-date and compile/maintain an asset register for all estates. Health & Safety: Ensure that health & safety legislation, policies and recommendations are adhered to at all times. Ensure appropriate Health & Safety reports are maintained and actioned appropriately for each estate. Major Works: Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works programme (in conjunction with Building Surveyor). Outcome 4: Provide excellent customer service and achieve customer satisfaction Excellent Communication Output: Produce quality correspondence to Directors and Residents that is professional, mistake-free and easy to understand (in plain English). This involves letters, budget information, meeting minutes, newsletters and general correspondence. Excellent Communication Practices: Respond to correspondence/customer contact in a timely manner (in accordance with company standards), in an appropriate way (not always email) and with a professional and helpful manner. Ensure cyclical correspondence is issued on time and regular, per the agreed schedule. Client Relationships: Maintain excellent client relationships, especially with Directors. Client Meetings: Organise, prepare and successfully lead Directors meetings, Resident meetings or AGMs. Issue Resolution: Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically. Data Management: Manage hard and soft copy data and e-mails, ensuring all client files are up to date and stored appropriately. Skills & Experience Required The successful candidate will present with the following: Qualifications Degree preferable. A good standard of education is essential. IRPM Part 1 is essential. Other property qualifications (eg. RICS) are desirable. Experience 5 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management Strong experience of budget management, financial control and delivering cost-efficiency Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc) Detailed working knowledge of building management, systems maintenance and repair projects Customer relationship management Skills Excellent time management, prioritisation, delegation and project management skills Excellent numeracy/analytical skills and competency in dealing with financial information Excellent communication skills – letter writing and the written and verbal presentation of information Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging. Excellent people skills – an ability to adapt your style as required Excellent commercial skills – demonstrate an awareness of commercial reality Behaviours Accountable: take personal responsibility for seeing things through to successful resolution Thorough: attention to detail, the ability to think things through – not just follow a checklist Commitment: take pride in your work and care about your/the team’s performance Mature: common-sense approach. Remain calm & measured while juggling multiple projects Positive: an optimistic, can-do attitude that improves team morale These are the key responsibilities of the role. There will be other general duties associated with the position. To be eligible, a candidate must be legally able to work in the UK and have a full, ‘clean’ driving licence.
15/08/2020
Full time
The Estate Manager is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports). Critical Success Requirements These are the key competencies a successful candidate will demonstrate: Financial & management competency – The ability to understand, analyse and interpret financial information (eg. budgets) to ensure we are managing our clients’ service charge effectively and prudently against an estate’s current requirements (including legislative obligations) and future needs. Drafting budgets, monitoring expenditure and reporting to Directors are key parts of an Estate Manager’s role. Successful implementation: thorough & accountable – A desire and willingness to systematically and diligently do what needs to be done to ensure key milestones are achieved on time & on budget. To manage valuable assets effectively, everything must be in order and our obligations must be fulfilled. It is not just about ticking a list, you need to actively understand and control what needs to be done. Being accountable is about taking personal responsibility to deliver on your promises, reacting quickly when the situation demands and resolving issues to completion. Customer service mentality & strong communication skills – We exist because of our customers. An Estate Manager is the custodian of our customer relationships. Our challenge is to earn our customers’ trust and confidence through our actions. A key part of this is the timely and accurate provision of information. Our correspondence needs to be first rate and you need to be able to chair large meetings, and if the occasion arises, resolve a dispute diplomatically. Business maturity – The ability to think and act professionally. You must be able to gather information, interpret it and solve complex problems or make logical decisions which have the greatest positive impact. Once a decision has been made, you will have the ability to develop the plan to enact it and implement accordingly. Responsibilities In all areas, ensure that company policies and procedures are consistently applied to required standards. Outcome 1: The key milestones & KPIs are achieved Milestone Management: You will ensure the cyclical tasks and reactive works are accomplished ontime (within the specified timescales), liaising with all internal departments as required. KPI achievement: Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc). Action Plan: Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution. Reporting: Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate. Outcome 2: The financial aspects of our estates are effectively managed Budgets: Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time. Expenditure Control: Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate. Monitoring: Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required. Reporting: Prepare regular reporting (monthly/quarterly) on the key management and financial aspects of your estates to Directors/Freeholders. Annual Accounts: Ensure the annual accounts (prepared by the Accounts team) are accurate and completed on time. Prepare necessary commentary where appropriate. Outcome 3: The Maintenance aspects of our estates are effectively managed Planned Maintenance Schedule: Ensure a comprehensive Planned Maintenance Schedule is in place for each estate and reviewed annually. Ensure all planned jobs are completed on time and contracts are tendered appropriately. Site Inspections: Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed. Reactive Works: Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties appropriately. Contractors: Manage the approval and appointment of all Contractors. Lease: Be fully conversant with the head lease – the rules, regulations and obligations – and manage accordingly. Insurance: Ensure the insurance cover is up-to-date and appropriate for each property/estate. Insurance Claims: Ensure all insurance claims are handled promptly and reconciled appropriately. Work Assessment: Approve and assess all planned and regular maintenance work. Site Information & Asset Register: Ensure our database is consistently up-to-date and compile/maintain an asset register for all estates. Health & Safety: Ensure that health & safety legislation, policies and recommendations are adhered to at all times. Ensure appropriate Health & Safety reports are maintained and actioned appropriately for each estate. Major Works: Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works programme (in conjunction with Building Surveyor). Outcome 4: Provide excellent customer service and achieve customer satisfaction Excellent Communication Output: Produce quality correspondence to Directors and Residents that is professional, mistake-free and easy to understand (in plain English). This involves letters, budget information, meeting minutes, newsletters and general correspondence. Excellent Communication Practices: Respond to correspondence/customer contact in a timely manner (in accordance with company standards), in an appropriate way (not always email) and with a professional and helpful manner. Ensure cyclical correspondence is issued on time and regular, per the agreed schedule. Client Relationships: Maintain excellent client relationships, especially with Directors. Client Meetings: Organise, prepare and successfully lead Directors meetings, Resident meetings or AGMs. Issue Resolution: Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically. Data Management: Manage hard and soft copy data and e-mails, ensuring all client files are up to date and stored appropriately. Skills & Experience Required The successful candidate will present with the following: Qualifications Degree preferable. A good standard of education is essential. IRPM Part 1 is essential. Other property qualifications (eg. RICS) are desirable. Experience 5 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management Strong experience of budget management, financial control and delivering cost-efficiency Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc) Detailed working knowledge of building management, systems maintenance and repair projects Customer relationship management Skills Excellent time management, prioritisation, delegation and project management skills Excellent numeracy/analytical skills and competency in dealing with financial information Excellent communication skills – letter writing and the written and verbal presentation of information Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging. Excellent people skills – an ability to adapt your style as required Excellent commercial skills – demonstrate an awareness of commercial reality Behaviours Accountable: take personal responsibility for seeing things through to successful resolution Thorough: attention to detail, the ability to think things through – not just follow a checklist Commitment: take pride in your work and care about your/the team’s performance Mature: common-sense approach. Remain calm & measured while juggling multiple projects Positive: an optimistic, can-do attitude that improves team morale These are the key responsibilities of the role. There will be other general duties associated with the position. To be eligible, a candidate must be legally able to work in the UK and have a full, ‘clean’ driving licence.
Property Management Surveyor
Must be MRICS or AssoRICS
London
Salary Dependent on experience
A small management team are looking to recruit a property manager in order to service and extend current client portfolios, liaising with tenants and clients and their professional advisers and all other matters relating to day-to-day management. The successful applicant will be motivated, have planning and organisational skills, the ability to manage his/her own time, good inter-personal skills and it is vital that the individual must be a team player.
The applicant must have at least 3 years' post qualification experience.
Main duties and Responsibilities:
Building inspections and dealing with
Repair
Tenant Compliance
Use
Alterations
Occupation (alienation)
Contractors
Performance
Instruction and maintaining recordsService charge
Budgeting
Invoice coding
Apportionment
Approval of draft certificatesResidential tenancies
Fair rent registrations / assured tenancies
S20 Notices / liaison re long term contracts
External / internal common parts works
FRA & H&S liaisonInsurance
Apportionment
Recovery
RICS compliance
Liaising with brokersLegal
Licences for Alteration, Assignment, Change of Use
Rent concessions/arrangements
Renewal of occupational Licences
Bailiff and recovery action
Occasional lease extension/ renewal or rent review workContract and Utilities
Reviewing contracts
Best value
Electricity apportionment
Meter readings
Reviewing contracts and re-tender if necessary
PI Insurance & H&S checksHealth & Safety & Fire Risk Assessments
Implementation of recommendations and maintaining diaries/logs
Ensuring regular testing and fire drillsProcesses
Operating management software - TRAMPS is the current system
At least intermediate excel skills
Expected to be skilled in Outlook and Word and abled to deal with own correspondence
Any questions please contact me at (url removed)
07/08/2020
Permanent
Property Management Surveyor
Must be MRICS or AssoRICS
London
Salary Dependent on experience
A small management team are looking to recruit a property manager in order to service and extend current client portfolios, liaising with tenants and clients and their professional advisers and all other matters relating to day-to-day management. The successful applicant will be motivated, have planning and organisational skills, the ability to manage his/her own time, good inter-personal skills and it is vital that the individual must be a team player.
The applicant must have at least 3 years' post qualification experience.
Main duties and Responsibilities:
Building inspections and dealing with
Repair
Tenant Compliance
Use
Alterations
Occupation (alienation)
Contractors
Performance
Instruction and maintaining recordsService charge
Budgeting
Invoice coding
Apportionment
Approval of draft certificatesResidential tenancies
Fair rent registrations / assured tenancies
S20 Notices / liaison re long term contracts
External / internal common parts works
FRA & H&S liaisonInsurance
Apportionment
Recovery
RICS compliance
Liaising with brokersLegal
Licences for Alteration, Assignment, Change of Use
Rent concessions/arrangements
Renewal of occupational Licences
Bailiff and recovery action
Occasional lease extension/ renewal or rent review workContract and Utilities
Reviewing contracts
Best value
Electricity apportionment
Meter readings
Reviewing contracts and re-tender if necessary
PI Insurance & H&S checksHealth & Safety & Fire Risk Assessments
Implementation of recommendations and maintaining diaries/logs
Ensuring regular testing and fire drillsProcesses
Operating management software - TRAMPS is the current system
At least intermediate excel skills
Expected to be skilled in Outlook and Word and abled to deal with own correspondence
Any questions please contact me at (url removed)
MMP Consultancy currently have an opportunity for an Hard Services Manager (DLO Manager) to join a local authority based in Hammersmith. This will be an initial 6-month contract paying £218.50 p/d Inside IR35. This role will
Description: As Contract and Direct Labour Manager you will provide a comprehensive Hard Services maintenance and project management support service to the my clients property portfolio, with responsibility for efficient operation of my clients properties, whilst ensuring comprehensive statutory compliance throughout the estate
The role will require a proactive and practical hands on approach to the requirements of this role, this will involve both office based works and inspection of contractors' and DLO's works undertaken within my clients facilities and sites on a regular basis, together with meetings with internal team members and the public which will require excellent communication skills at all levels
Duties
To undertake the contract / line management of the Hard Services contractors and the in-house team personnel undertaking statutory and general maintenance, inspections, repairs and refurbishments.
To assist line management in progressing, the strategy for the transfer of the existing outsourced Hard Services management TFM contract to a new service model which will provide a high standard of maintenance in accordance with good industry standards and ensure full statutory compliance within the my clients estate
To assist in specifying, prequalifying tenderers, tendering and procurement of the contracts for Hard Services, subsequently taking the full responsibility for managing the agreed service model to achieve the stated standards and compliance
To agree with line management and the helpdesk team the regular reporting and dashboard outputs.
To gain a comprehensive knowledge of the assets installed within my clients estates, within 3 months of appointment, continuously maintaining up to date asset registers on the CAFM system by regular site visits and liaison with the project team
To undertake regular site visits to survey and assess the condition of the my clients properties and associate assets, whilst assisting in the preparation and of a current risk register in conjunction with a costed and prioritised 10 year forward maintenance programme for future replacements / refurbishments of assets and building fabric
To ensure that all work activities by both managed staff and contractors are comprehensively risk assessed on a frequent basis, including the development and operation of permit to work, risk assessment systems and asbestos registers for incorporation in the helpdesk and to take all necessary steps to secure full and prompt implementation of corrective and preventive actions, by contractors or in-house staff, to ensure conformity to the applicable requirements and standards
To establish and manage effective working relationships between external contractors
and the organisation to ensure works and projects are completed on time, within budget to the required standards / specification, ensuring any issues are resolved at an early stage.
To proactively manage the work undertaken by contractors and members of the team to ensure work is completed in line with good industry quality standards and that it is within the agreed budget and cost of the project
To provide authoritative advice to the Hard services team on all aspects of Hard Services strategy, compliance
To undertake responsible person responsibility duties a delegated
To undertake all necessary actions to develop strategies to build conformity, promulgate good practice and drive continuous improvement, whilst working with relevant managers and provide assurance to my clients Senior Management Team.
To undertake a programme of Multi- Discipline, Safety, Contract and General Management training for yourself and the in-house team, to ensure the appropriate training and experience is available at all times to the P&F team
To liaise with relevant colleagues in Property and Facilities and throughout my client including their Insurance team, with regards the implementation of safety corrective and preventive actions as a result of:
* urgent works,
* long-term maintenance
* upgrade and refurbishment projects
* capital projects
whilst specifically reviewing, auditing and advising on maintenance requirements.
To undertake continuing professional and personal development as agreed with the Head of Hard Services to maintain the requisite competence, knowledge and skills necessary to perform this critical role to the exacting standard expected.
To undertake any other duties that may be reasonably requested by the Property and Facilities senior management team
Emergency Call Out
This role includes a provision for the incumbent to undertake Emergency call out duties on a rota basis, to resolve out of hours emergency failures throughout my clients Estate
Line Management:
This post reports to the Head of Hard Services and will manage the following roles
* In house Handymen and multi - discipline tradesmen
* appointed Contractors for outsourced maintenance, operation and repair/ refurbishment of Hard services within my client's portfolio
Title: Hard Services Manager (DLO Manager)
Day Rate: £218.50p/d (Inside IR35)
Location: Hammersmith
23/07/2020
MMP Consultancy currently have an opportunity for an Hard Services Manager (DLO Manager) to join a local authority based in Hammersmith. This will be an initial 6-month contract paying £218.50 p/d Inside IR35. This role will
Description: As Contract and Direct Labour Manager you will provide a comprehensive Hard Services maintenance and project management support service to the my clients property portfolio, with responsibility for efficient operation of my clients properties, whilst ensuring comprehensive statutory compliance throughout the estate
The role will require a proactive and practical hands on approach to the requirements of this role, this will involve both office based works and inspection of contractors' and DLO's works undertaken within my clients facilities and sites on a regular basis, together with meetings with internal team members and the public which will require excellent communication skills at all levels
Duties
To undertake the contract / line management of the Hard Services contractors and the in-house team personnel undertaking statutory and general maintenance, inspections, repairs and refurbishments.
To assist line management in progressing, the strategy for the transfer of the existing outsourced Hard Services management TFM contract to a new service model which will provide a high standard of maintenance in accordance with good industry standards and ensure full statutory compliance within the my clients estate
To assist in specifying, prequalifying tenderers, tendering and procurement of the contracts for Hard Services, subsequently taking the full responsibility for managing the agreed service model to achieve the stated standards and compliance
To agree with line management and the helpdesk team the regular reporting and dashboard outputs.
To gain a comprehensive knowledge of the assets installed within my clients estates, within 3 months of appointment, continuously maintaining up to date asset registers on the CAFM system by regular site visits and liaison with the project team
To undertake regular site visits to survey and assess the condition of the my clients properties and associate assets, whilst assisting in the preparation and of a current risk register in conjunction with a costed and prioritised 10 year forward maintenance programme for future replacements / refurbishments of assets and building fabric
To ensure that all work activities by both managed staff and contractors are comprehensively risk assessed on a frequent basis, including the development and operation of permit to work, risk assessment systems and asbestos registers for incorporation in the helpdesk and to take all necessary steps to secure full and prompt implementation of corrective and preventive actions, by contractors or in-house staff, to ensure conformity to the applicable requirements and standards
To establish and manage effective working relationships between external contractors
and the organisation to ensure works and projects are completed on time, within budget to the required standards / specification, ensuring any issues are resolved at an early stage.
To proactively manage the work undertaken by contractors and members of the team to ensure work is completed in line with good industry quality standards and that it is within the agreed budget and cost of the project
To provide authoritative advice to the Hard services team on all aspects of Hard Services strategy, compliance
To undertake responsible person responsibility duties a delegated
To undertake all necessary actions to develop strategies to build conformity, promulgate good practice and drive continuous improvement, whilst working with relevant managers and provide assurance to my clients Senior Management Team.
To undertake a programme of Multi- Discipline, Safety, Contract and General Management training for yourself and the in-house team, to ensure the appropriate training and experience is available at all times to the P&F team
To liaise with relevant colleagues in Property and Facilities and throughout my client including their Insurance team, with regards the implementation of safety corrective and preventive actions as a result of:
* urgent works,
* long-term maintenance
* upgrade and refurbishment projects
* capital projects
whilst specifically reviewing, auditing and advising on maintenance requirements.
To undertake continuing professional and personal development as agreed with the Head of Hard Services to maintain the requisite competence, knowledge and skills necessary to perform this critical role to the exacting standard expected.
To undertake any other duties that may be reasonably requested by the Property and Facilities senior management team
Emergency Call Out
This role includes a provision for the incumbent to undertake Emergency call out duties on a rota basis, to resolve out of hours emergency failures throughout my clients Estate
Line Management:
This post reports to the Head of Hard Services and will manage the following roles
* In house Handymen and multi - discipline tradesmen
* appointed Contractors for outsourced maintenance, operation and repair/ refurbishment of Hard services within my client's portfolio
Title: Hard Services Manager (DLO Manager)
Day Rate: £218.50p/d (Inside IR35)
Location: Hammersmith
MMP Consultancy currently have an opportunity for an DLO / Contracts Manager to join a local authority based in Hammersmith. This will be an initial 6-month contract paying £218.50 p/d Inside IR35. This role will
Description: As Contract and Direct Labour Manager you will provide a comprehensive Hard Services maintenance and project management support service to the my clients property portfolio, with responsibility for efficient operation of my clients properties, whilst ensuring comprehensive statutory compliance throughout the estate
The role will require a proactive and practical hands on approach to the requirements of this role, this will involve both office based works and inspection of contractors' and DLO's works undertaken within my clients facilities and sites on a regular basis, together with meetings with internal team members and the public which will require excellent communication skills at all levels
Duties
To undertake the contract / line management of the Hard Services contractors and the in-house team personnel undertaking statutory and general maintenance, inspections, repairs and refurbishments.
To assist line management in progressing, the strategy for the transfer of the existing outsourced Hard Services management TFM contract to a new service model which will provide a high standard of maintenance in accordance with good industry standards and ensure full statutory compliance within the my clients estate
To assist in specifying, prequalifying tenderers, tendering and procurement of the contracts for Hard Services, subsequently taking the full responsibility for managing the agreed service model to achieve the stated standards and compliance
To agree with line management and the helpdesk team the regular reporting and dashboard outputs.
To gain a comprehensive knowledge of the assets installed within my clients estates, within 3 months of appointment, continuously maintaining up to date asset registers on the CAFM system by regular site visits and liaison with the project team
To undertake regular site visits to survey and assess the condition of the my clients properties and associate assets, whilst assisting in the preparation and of a current risk register in conjunction with a costed and prioritised 10 year forward maintenance programme for future replacements / refurbishments of assets and building fabric
To ensure that all work activities by both managed staff and contractors are comprehensively risk assessed on a frequent basis, including the development and operation of permit to work, risk assessment systems and asbestos registers for incorporation in the helpdesk and to take all necessary steps to secure full and prompt implementation of corrective and preventive actions, by contractors or in-house staff, to ensure conformity to the applicable requirements and standards
To establish and manage effective working relationships between external contractors
and the organisation to ensure works and projects are completed on time, within budget to the required standards / specification, ensuring any issues are resolved at an early stage.
To proactively manage the work undertaken by contractors and members of the team to ensure work is completed in line with good industry quality standards and that it is within the agreed budget and cost of the project
To provide authoritative advice to the Hard services team on all aspects of Hard Services strategy, compliance
To undertake responsible person responsibility duties a delegated
To undertake all necessary actions to develop strategies to build conformity, promulgate good practice and drive continuous improvement, whilst working with relevant managers and provide assurance to my clients Senior Management Team.
To undertake a programme of Multi- Discipline, Safety, Contract and General Management training for yourself and the in-house team, to ensure the appropriate training and experience is available at all times to the P&F team
To liaise with relevant colleagues in Property and Facilities and throughout my client including their Insurance team, with regards the implementation of safety corrective and preventive actions as a result of:
* urgent works,
* long-term maintenance
* upgrade and refurbishment projects
* capital projects
whilst specifically reviewing, auditing and advising on maintenance requirements.
To undertake continuing professional and personal development as agreed with the Head of Hard Services to maintain the requisite competence, knowledge and skills necessary to perform this critical role to the exacting standard expected.
To undertake any other duties that may be reasonably requested by the Property and Facilities senior management team
Emergency Call Out
This role includes a provision for the incumbent to undertake Emergency call out duties on a rota basis, to resolve out of hours emergency failures throughout my clients Estate
Line Management:
This post reports to the Head of Hard Services and will manage the following roles
* In house Handymen and multi - discipline tradesmen
* appointed Contractors for outsourced maintenance, operation and repair/ refurbishment of Hard services within my client's portfolio
Title: DLO Manager
Day Rate: £218.50p/d (Inside IR35)
Location: Hammersmith
14/07/2020
MMP Consultancy currently have an opportunity for an DLO / Contracts Manager to join a local authority based in Hammersmith. This will be an initial 6-month contract paying £218.50 p/d Inside IR35. This role will
Description: As Contract and Direct Labour Manager you will provide a comprehensive Hard Services maintenance and project management support service to the my clients property portfolio, with responsibility for efficient operation of my clients properties, whilst ensuring comprehensive statutory compliance throughout the estate
The role will require a proactive and practical hands on approach to the requirements of this role, this will involve both office based works and inspection of contractors' and DLO's works undertaken within my clients facilities and sites on a regular basis, together with meetings with internal team members and the public which will require excellent communication skills at all levels
Duties
To undertake the contract / line management of the Hard Services contractors and the in-house team personnel undertaking statutory and general maintenance, inspections, repairs and refurbishments.
To assist line management in progressing, the strategy for the transfer of the existing outsourced Hard Services management TFM contract to a new service model which will provide a high standard of maintenance in accordance with good industry standards and ensure full statutory compliance within the my clients estate
To assist in specifying, prequalifying tenderers, tendering and procurement of the contracts for Hard Services, subsequently taking the full responsibility for managing the agreed service model to achieve the stated standards and compliance
To agree with line management and the helpdesk team the regular reporting and dashboard outputs.
To gain a comprehensive knowledge of the assets installed within my clients estates, within 3 months of appointment, continuously maintaining up to date asset registers on the CAFM system by regular site visits and liaison with the project team
To undertake regular site visits to survey and assess the condition of the my clients properties and associate assets, whilst assisting in the preparation and of a current risk register in conjunction with a costed and prioritised 10 year forward maintenance programme for future replacements / refurbishments of assets and building fabric
To ensure that all work activities by both managed staff and contractors are comprehensively risk assessed on a frequent basis, including the development and operation of permit to work, risk assessment systems and asbestos registers for incorporation in the helpdesk and to take all necessary steps to secure full and prompt implementation of corrective and preventive actions, by contractors or in-house staff, to ensure conformity to the applicable requirements and standards
To establish and manage effective working relationships between external contractors
and the organisation to ensure works and projects are completed on time, within budget to the required standards / specification, ensuring any issues are resolved at an early stage.
To proactively manage the work undertaken by contractors and members of the team to ensure work is completed in line with good industry quality standards and that it is within the agreed budget and cost of the project
To provide authoritative advice to the Hard services team on all aspects of Hard Services strategy, compliance
To undertake responsible person responsibility duties a delegated
To undertake all necessary actions to develop strategies to build conformity, promulgate good practice and drive continuous improvement, whilst working with relevant managers and provide assurance to my clients Senior Management Team.
To undertake a programme of Multi- Discipline, Safety, Contract and General Management training for yourself and the in-house team, to ensure the appropriate training and experience is available at all times to the P&F team
To liaise with relevant colleagues in Property and Facilities and throughout my client including their Insurance team, with regards the implementation of safety corrective and preventive actions as a result of:
* urgent works,
* long-term maintenance
* upgrade and refurbishment projects
* capital projects
whilst specifically reviewing, auditing and advising on maintenance requirements.
To undertake continuing professional and personal development as agreed with the Head of Hard Services to maintain the requisite competence, knowledge and skills necessary to perform this critical role to the exacting standard expected.
To undertake any other duties that may be reasonably requested by the Property and Facilities senior management team
Emergency Call Out
This role includes a provision for the incumbent to undertake Emergency call out duties on a rota basis, to resolve out of hours emergency failures throughout my clients Estate
Line Management:
This post reports to the Head of Hard Services and will manage the following roles
* In house Handymen and multi - discipline tradesmen
* appointed Contractors for outsourced maintenance, operation and repair/ refurbishment of Hard services within my client's portfolio
Title: DLO Manager
Day Rate: £218.50p/d (Inside IR35)
Location: Hammersmith
Shackleton Duke are very happy to announce, that with our client we are looking to recruit 1/2 Service Sales/Estimator – for offices in Hamilton (Stoney Creek) and Cambridge, Ontario.
This position is a new position for the company after increased sales and production within the roofing division and a fantastic start to 2018.
Our client is a leading building envelope & roofing contractor, with branches all across Canada and the United States. Offering a very competitive compensation and benefits package, and striving to have a family work environment, stability, the opportunity to advance your career, and much, much more.
The position encompasses 3 roles Sales, Service and Estimating for project as roof replacement, repair, service maintenance etc. within ICI and looking to increase their presence in the School Board, and Industrial sectors across South East Ontario
Are you ready to experience and be part of:
Work for one of Canada's Best Managed Companies
Rewarding, challenging, fast-paced work in an excellent environment
Be part of a dynamic team while using your innovation and creativity daily
Develop life skills by learning and growing both personally and professionally
Be part of a company that offers career advancement opportunities
Employee and Family Assistance Program offered to all employees and their families
Excellent benefits program including; Health, Dental, Vision, Life Insurance and RRSP matching
Position Profile:
This position will be based out of our Hamilton (Stoney Creek) and Cambridge Branches, reporting to the Service Managers. The position of “Service Sales/Estimator” is a skilled role, in which the Service Sales/Estimator works out how much it is going to cost to supply products and services in order to complete the repairs needed. This position works closely with the Service Manager in order to keep up to date with all ongoing change to jobs in the field. Due to the fact that this is a service job you will be required to respond to multiple requests and prioritize accordingly.
Responsibilities of the Service Sales/Estimator Include:
Understand and prepare takeoffs/estimates for assigned jobs
Attending pre-tender site meetings to prepare an accurate estimate
Understand the client’s wants and needs. Give him/her what they want, only offer suggestions or alterations when asked to or deemed required
Prepare quotations and tenders. Stay current on Addendums and drawing revisions before time of tender. Tenders to be checked before closing.
Be aware and informed of all new materials or techniques in your field by attending material manufacturer’s seminars, trade shows, etc.
Follow-up on your quotes and tenders and confirm the outcome
Review all contracts and accepted quotations. Review with the department Manager for final approval
Write up work orders completely and in a concise and timely manner so to assist scheduling and purchasing of materials at the best prices.
Prepare materials order sheets for jobs
Maintain and grow ongoing business relationships through direct and frequent communication.
Initiating & developing relationships with key decision makers in all serviceable markets.
Develop good working relationships with current clients to ensure full quality and satisfaction
Coordinating own efforts with national and local Business Development.
Develop new clients; maintain and grow ongoing business relationships through direct and frequent communication.
Identifying and sourcing out prospective clients from various sectors to achieving business targets.
Generate leads for new business
Remote interactions and presentations / demos.
Supporting corporate initiatives and business development objectives.
Traveling and supporting both the Hamilton and Cambridge Branch
Skills/Qualifications of the Service Sales/Estimator Include:
Minimum 5 years’ experience in roof-related estimating
Previous experience in sales in the ICI, Industrial, Educational Construction is required
Field installation or service work experience is preferred
Solid construction knowledge base with emphasis on Building Envelope Design is required
Excellent time management skills; ability to manage multiple projects in a fast paced environment
Excellent customer service skills and the ability to build strong relationships
Strong negotiation and sales skills
Strong communication and organizational skills
Experienced in using computer programs specific to this role (MS Word, MS PowerPoint, MS Excel, MS Project, Bluebeam, On-Screen Take-Off)
Willing to travel between Cambridge and Hamilton branches and surrounding area, more than 70% of time
Additional Role Information:
*Please note: This position will be responsible for the Service Sales/Estimating for our Cambridge and Hamilton (Stoney Creek) branches. The qualified candidate must be willing to travel to both branches and surrounding areas frequently
14/07/2020
Permanent
Shackleton Duke are very happy to announce, that with our client we are looking to recruit 1/2 Service Sales/Estimator – for offices in Hamilton (Stoney Creek) and Cambridge, Ontario.
This position is a new position for the company after increased sales and production within the roofing division and a fantastic start to 2018.
Our client is a leading building envelope & roofing contractor, with branches all across Canada and the United States. Offering a very competitive compensation and benefits package, and striving to have a family work environment, stability, the opportunity to advance your career, and much, much more.
The position encompasses 3 roles Sales, Service and Estimating for project as roof replacement, repair, service maintenance etc. within ICI and looking to increase their presence in the School Board, and Industrial sectors across South East Ontario
Are you ready to experience and be part of:
Work for one of Canada's Best Managed Companies
Rewarding, challenging, fast-paced work in an excellent environment
Be part of a dynamic team while using your innovation and creativity daily
Develop life skills by learning and growing both personally and professionally
Be part of a company that offers career advancement opportunities
Employee and Family Assistance Program offered to all employees and their families
Excellent benefits program including; Health, Dental, Vision, Life Insurance and RRSP matching
Position Profile:
This position will be based out of our Hamilton (Stoney Creek) and Cambridge Branches, reporting to the Service Managers. The position of “Service Sales/Estimator” is a skilled role, in which the Service Sales/Estimator works out how much it is going to cost to supply products and services in order to complete the repairs needed. This position works closely with the Service Manager in order to keep up to date with all ongoing change to jobs in the field. Due to the fact that this is a service job you will be required to respond to multiple requests and prioritize accordingly.
Responsibilities of the Service Sales/Estimator Include:
Understand and prepare takeoffs/estimates for assigned jobs
Attending pre-tender site meetings to prepare an accurate estimate
Understand the client’s wants and needs. Give him/her what they want, only offer suggestions or alterations when asked to or deemed required
Prepare quotations and tenders. Stay current on Addendums and drawing revisions before time of tender. Tenders to be checked before closing.
Be aware and informed of all new materials or techniques in your field by attending material manufacturer’s seminars, trade shows, etc.
Follow-up on your quotes and tenders and confirm the outcome
Review all contracts and accepted quotations. Review with the department Manager for final approval
Write up work orders completely and in a concise and timely manner so to assist scheduling and purchasing of materials at the best prices.
Prepare materials order sheets for jobs
Maintain and grow ongoing business relationships through direct and frequent communication.
Initiating & developing relationships with key decision makers in all serviceable markets.
Develop good working relationships with current clients to ensure full quality and satisfaction
Coordinating own efforts with national and local Business Development.
Develop new clients; maintain and grow ongoing business relationships through direct and frequent communication.
Identifying and sourcing out prospective clients from various sectors to achieving business targets.
Generate leads for new business
Remote interactions and presentations / demos.
Supporting corporate initiatives and business development objectives.
Traveling and supporting both the Hamilton and Cambridge Branch
Skills/Qualifications of the Service Sales/Estimator Include:
Minimum 5 years’ experience in roof-related estimating
Previous experience in sales in the ICI, Industrial, Educational Construction is required
Field installation or service work experience is preferred
Solid construction knowledge base with emphasis on Building Envelope Design is required
Excellent time management skills; ability to manage multiple projects in a fast paced environment
Excellent customer service skills and the ability to build strong relationships
Strong negotiation and sales skills
Strong communication and organizational skills
Experienced in using computer programs specific to this role (MS Word, MS PowerPoint, MS Excel, MS Project, Bluebeam, On-Screen Take-Off)
Willing to travel between Cambridge and Hamilton branches and surrounding area, more than 70% of time
Additional Role Information:
*Please note: This position will be responsible for the Service Sales/Estimating for our Cambridge and Hamilton (Stoney Creek) branches. The qualified candidate must be willing to travel to both branches and surrounding areas frequently
PSR Solutions are currently recruiting for a Project Engineer to work for an established contractor who have engineering and construction teams operating in multiple sectors from building and highways, to large-scale water networks and treatment plants.
An opportunity has arisen for a Project Engineer. Reporting to the Contracts Manager, you will be responsible for the individual management of Mechanical schemes predominately for the waste and clean water industry, with a particular focus on quick turnaround/ emergency repair works.
What you'll be doing day to day
Outline engineering from inception to completion of schemes utilising in-house resources, site installation and construction personnel
The timely completion of multiple concurrent projects, safely and within budget
Liaise with client's engineering and operations staff to ensure KPI's are met or exceeded within budget constraints
Attend internal and external review and progress meetings
Attend site visits/meetings.
Ascertain preliminary and detailed design/project requirements and solutions
Prepare estimates and quotations
Complete contract documentation
Manage site safety, health and environmental issues
Co-ordinate and liaise with suppliers, specialist sub-contractors, in-house functions, site installations and construction teams
Procurement of plant, materials and specialist subcontractors.
Attend/undertake factory site and works testing, commissioning and client training
Compile and collate final contract documentation, "As built" drawings, test sheets etc. for inclusion into operation and maintenance manuals
Overall responsibility for Profit/Loss on contracts undertaken
Establishing and agreeing price variations and final accounts
The experience we're looking for in a candidate
An industry applicable ONC/HNC/B.Eng or NVQ equivalent
Demonstrable experience of working within the water and / or sewage industries with specific experience of reactive/call out type works
Commercial and contractual awareness
Working knowledge of Microsoft packages
The personal attributes we're looking for in a candidate
Desire to understand and promote the Company purpose, vision, values and culture
Trustworthy and ethical approach, exercising discretion where required
Organised, structured and professional, with a passion for excellence
Flexibility, resilience and the ability to influence and build relationships at all levels
Commitment to the provision of excellent customer service
Experience in a fast paced, national and multi-site business
Self starter who has the ability to prioritise a varied workload and demonstrate good time management to comply with deadlines
What we can offer you
Competitive Salary
Company car / Car allowance
25 days holiday + bank holidays
Holiday trading scheme
Private medical insurance
Perks at work scheme (discount from high street retailers)
Free eye test vouchers
Employee share scheme
3x life assurance
5% enhanced pension contributionIf you feel this could be the position for you then please contact Theo Kyriakou at PSR Solutions
07/07/2020
Permanent
PSR Solutions are currently recruiting for a Project Engineer to work for an established contractor who have engineering and construction teams operating in multiple sectors from building and highways, to large-scale water networks and treatment plants.
An opportunity has arisen for a Project Engineer. Reporting to the Contracts Manager, you will be responsible for the individual management of Mechanical schemes predominately for the waste and clean water industry, with a particular focus on quick turnaround/ emergency repair works.
What you'll be doing day to day
Outline engineering from inception to completion of schemes utilising in-house resources, site installation and construction personnel
The timely completion of multiple concurrent projects, safely and within budget
Liaise with client's engineering and operations staff to ensure KPI's are met or exceeded within budget constraints
Attend internal and external review and progress meetings
Attend site visits/meetings.
Ascertain preliminary and detailed design/project requirements and solutions
Prepare estimates and quotations
Complete contract documentation
Manage site safety, health and environmental issues
Co-ordinate and liaise with suppliers, specialist sub-contractors, in-house functions, site installations and construction teams
Procurement of plant, materials and specialist subcontractors.
Attend/undertake factory site and works testing, commissioning and client training
Compile and collate final contract documentation, "As built" drawings, test sheets etc. for inclusion into operation and maintenance manuals
Overall responsibility for Profit/Loss on contracts undertaken
Establishing and agreeing price variations and final accounts
The experience we're looking for in a candidate
An industry applicable ONC/HNC/B.Eng or NVQ equivalent
Demonstrable experience of working within the water and / or sewage industries with specific experience of reactive/call out type works
Commercial and contractual awareness
Working knowledge of Microsoft packages
The personal attributes we're looking for in a candidate
Desire to understand and promote the Company purpose, vision, values and culture
Trustworthy and ethical approach, exercising discretion where required
Organised, structured and professional, with a passion for excellence
Flexibility, resilience and the ability to influence and build relationships at all levels
Commitment to the provision of excellent customer service
Experience in a fast paced, national and multi-site business
Self starter who has the ability to prioritise a varied workload and demonstrate good time management to comply with deadlines
What we can offer you
Competitive Salary
Company car / Car allowance
25 days holiday + bank holidays
Holiday trading scheme
Private medical insurance
Perks at work scheme (discount from high street retailers)
Free eye test vouchers
Employee share scheme
3x life assurance
5% enhanced pension contributionIf you feel this could be the position for you then please contact Theo Kyriakou at PSR Solutions
Position: Project Manager/ Contracts Manager
Job Type: Full Time
Salary: £25-32k/year doe
Location: Redditch office, all sites 70-mile radius of Redditch
The Company:
Ferris UK Ltd are Disaster Restoration Specialists working within insurance claim repairs. Due to continued expansion, we have an exciting opportunity for a Project Manager/ Contracts Manager to work within our office based in Redditch.
We pride ourselves on being a forward-thinking company that encourages career development and progression. We believe every member of our team plays an integral part in the success and continuous growth of the company. With a focused yet enjoyable office atmosphere, we are committed to creating a positive, open workplace for our team to learn and grow.
The Role:
We are looking to recruit a Project Manager/Contacts Manager to join our expanding insurance repair team. This is a fantastic opportunity to join a fast paced, professional & growing company based in Redditch, Worcestershire.
As a Project Manager/Contracts Manager you will be responsible for surveying properties, producing estimates & managing repair works from initial visits right through to project completion. You will be required to deal with general peril within both domestic & commercial properties.
The Candidate:
Successful candidates will hold the following attributes;
Excellent customer care, communication & empathy skills
Vast knowledge within building construction & defect recognition/correction
Must have 2+ years’ experience managing trades
Knowledge of CDM (construction design management), party wall & building insurance validation is advantageous
Ability to enforce & monitor on-site H&S practices
IT Literacy, Microsoft Office applications
Ability to prepare estimates using Schedule of Rates or in-house pricing methods
Contracts programme & progress report preparation
Formulating valuations, final accounts and job profitability reports
Track record in project management and budget control
Specialist subcontractor & employed trade operatives
Clean full UK driving license
Delivery of outstanding service & ambition to progress within a thriving business
Fluency in English language
Diploma level education
30/06/2020
Permanent
Position: Project Manager/ Contracts Manager
Job Type: Full Time
Salary: £25-32k/year doe
Location: Redditch office, all sites 70-mile radius of Redditch
The Company:
Ferris UK Ltd are Disaster Restoration Specialists working within insurance claim repairs. Due to continued expansion, we have an exciting opportunity for a Project Manager/ Contracts Manager to work within our office based in Redditch.
We pride ourselves on being a forward-thinking company that encourages career development and progression. We believe every member of our team plays an integral part in the success and continuous growth of the company. With a focused yet enjoyable office atmosphere, we are committed to creating a positive, open workplace for our team to learn and grow.
The Role:
We are looking to recruit a Project Manager/Contacts Manager to join our expanding insurance repair team. This is a fantastic opportunity to join a fast paced, professional & growing company based in Redditch, Worcestershire.
As a Project Manager/Contracts Manager you will be responsible for surveying properties, producing estimates & managing repair works from initial visits right through to project completion. You will be required to deal with general peril within both domestic & commercial properties.
The Candidate:
Successful candidates will hold the following attributes;
Excellent customer care, communication & empathy skills
Vast knowledge within building construction & defect recognition/correction
Must have 2+ years’ experience managing trades
Knowledge of CDM (construction design management), party wall & building insurance validation is advantageous
Ability to enforce & monitor on-site H&S practices
IT Literacy, Microsoft Office applications
Ability to prepare estimates using Schedule of Rates or in-house pricing methods
Contracts programme & progress report preparation
Formulating valuations, final accounts and job profitability reports
Track record in project management and budget control
Specialist subcontractor & employed trade operatives
Clean full UK driving license
Delivery of outstanding service & ambition to progress within a thriving business
Fluency in English language
Diploma level education
Job title: Multi-Skilled Labourer
Responsible to: Contracts Manager
Key Relationships: Contract Manager, Job Coordinators, fellow trade engineers
Hours of work: The guaranteed hours of work are 42.5 per week. This will include time worked out of normal hours. Up to 30 minutes travelling to and from the place of work to home is un-paid. The remainder of any travel is paid at your normal rate.
A mandatory 30 minute rest break must be taken for every 6 hours worked.
We reserve the right to reasonably alter your hours of work in order to respond to both business needs and legal requirements. In certain circumstances it may be necessary to adjust or exceed the hours in order to ensure that your duties are properly performed. In addition you are expected to work such hours as is required for the proper performance and completion of your duties.
Job Description
Duties & responsibilities
To carry out responsive repairs and maintenance laboring as directed to act as an assistant to the multi-skilled tradesmen.
To ensure works are carried out to the relevant standard, all rubbish / waste to be cleared away and disposed of correctly
To communicate with all parties in a polite and courteous manner, ensuring all are kept up to date at the end of each day on progress
To be flexible when undertaking duties as required and contribute to the overall success of the team
To use all equipment and materials in a safe manner, complying with Health and safety requirements and code of conduct
To wear appropriate Personal Protective Equipment (PPE)
To fully comply with policy and procedures covering, code of conduct, asbestos, sharps, working at height, lone working, all health and safety and equality areas.
To undertake training as required ensuring minimum skill set is maintained and team requirements are met
CV in word format please
Skills required
Multi-skilled labourer includes:
•Roofing
•Brickwork
•Groundworks
•Slabbing
•Fencing
Competencies Required
Essential Neat & Tidy Appearance
Clean driving license Committed to deliver an excellent customer service Punctual Diplomatic and Polite ICT literacy
City and Guilds Qualified / or National recognized qualification within the primary trade required.
Working within deadlines and budget and as a team
Desirable PDA knowledge
Company Benefits Include:
•22 days holiday (pro-rata) plus Bank Holidays
•BUPA medical insurance
•Accident and Sickness Insurance
•Life Assurance
•Pension contributions
•Child Care Voucher Scheme
•Company Vehicle , with private use available
•CV in word format please
22/01/2017
Job title: Multi-Skilled Labourer
Responsible to: Contracts Manager
Key Relationships: Contract Manager, Job Coordinators, fellow trade engineers
Hours of work: The guaranteed hours of work are 42.5 per week. This will include time worked out of normal hours. Up to 30 minutes travelling to and from the place of work to home is un-paid. The remainder of any travel is paid at your normal rate.
A mandatory 30 minute rest break must be taken for every 6 hours worked.
We reserve the right to reasonably alter your hours of work in order to respond to both business needs and legal requirements. In certain circumstances it may be necessary to adjust or exceed the hours in order to ensure that your duties are properly performed. In addition you are expected to work such hours as is required for the proper performance and completion of your duties.
Job Description
Duties & responsibilities
To carry out responsive repairs and maintenance laboring as directed to act as an assistant to the multi-skilled tradesmen.
To ensure works are carried out to the relevant standard, all rubbish / waste to be cleared away and disposed of correctly
To communicate with all parties in a polite and courteous manner, ensuring all are kept up to date at the end of each day on progress
To be flexible when undertaking duties as required and contribute to the overall success of the team
To use all equipment and materials in a safe manner, complying with Health and safety requirements and code of conduct
To wear appropriate Personal Protective Equipment (PPE)
To fully comply with policy and procedures covering, code of conduct, asbestos, sharps, working at height, lone working, all health and safety and equality areas.
To undertake training as required ensuring minimum skill set is maintained and team requirements are met
CV in word format please
Skills required
Multi-skilled labourer includes:
•Roofing
•Brickwork
•Groundworks
•Slabbing
•Fencing
Competencies Required
Essential Neat & Tidy Appearance
Clean driving license Committed to deliver an excellent customer service Punctual Diplomatic and Polite ICT literacy
City and Guilds Qualified / or National recognized qualification within the primary trade required.
Working within deadlines and budget and as a team
Desirable PDA knowledge
Company Benefits Include:
•22 days holiday (pro-rata) plus Bank Holidays
•BUPA medical insurance
•Accident and Sickness Insurance
•Life Assurance
•Pension contributions
•Child Care Voucher Scheme
•Company Vehicle , with private use available
•CV in word format please
