Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management
23/08/2026
Full time
Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management
About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.
22/08/2026
Contract
About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.
Vivid's client in the East Midlands is currently looking for an experienced Housing Options Officer for a minimum of 6 months. - Housing Options Officer - East Midlands - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers. If you feel you meet the above requirements and are interested in applying, please get in touch with Oscar Bennison on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
22/08/2026
Contract
Vivid's client in the East Midlands is currently looking for an experienced Housing Options Officer for a minimum of 6 months. - Housing Options Officer - East Midlands - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers. If you feel you meet the above requirements and are interested in applying, please get in touch with Oscar Bennison on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.
22/08/2026
Contract
Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.
A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.
22/08/2026
Contract
A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.
We are recruiting an experienced Rents Finance Officer to join Moat's Accounting Services team on a temporary rolling contract. The successful candidate will maintain the rent accounting system, ensuring tenant, property and financial information remains complete, current and accurate. This is a finance-focused position requiring practical rent accounting, transaction processing and reconciliation experience. Key Responsibilities Process transactions and automatic payment files to tenant rent accounts accurately and promptly. Maintain payment types and posting references within the housing management system. Post cash-book rent items and retain appropriate supporting records. Reconcile nominal ledger control accounts against transactions posted within the housing management system. Identify, investigate and resolve rent-account or ledger discrepancies. Raise the rent debit and reconcile postings against expected charges. Process dishonoured Direct Debit adjustments and issue notifications to tenants or Income Recovery. Update tenant and property accounts following tenant movements. Process account changes for new properties and property disposals. Support transactions involving staircasing, Social HomeBuy, Right to Buy, Right to Acquire and stock disposals. Respond professionally to rent-related enquiries from tenants, colleagues and internal stakeholders. Provide cover for producing sales invoices when required. Index documents accurately within the document management system. Maintain complete records and audit trails for transactions and adjustments. Manage information in accordance with data governance requirements, legislation and organisational procedures. Essential Requirements Previous experience as a Rents Finance Officer, Rent Accounting Officer, Housing Finance Officer or in a similar role. Practical experience maintaining tenant rent accounts. Strong Microsoft Excel skills. Experience processing financial transactions accurately. Experience using financial databases, ledgers or housing management systems. Knowledge of cash-book postings and financial reconciliations. Understanding of nominal ledger control accounts. Strong numeracy, analytical and problem-solving skills. Excellent attention to detail and record-keeping abilities. Ability to manage competing deadlines while maintaining accuracy. Good written and verbal communication skills. Desirable Requirements Previous experience using ActiveH or Active Housing. Experience working within social housing, a housing association or local authority. Experience raising and reconciling rent debits. Experience processing dishonoured Direct Debits. Knowledge of tenant movements, new properties and property disposals. Exposure to staircasing, Social HomeBuy, Right to Buy or Right to Acquire transactions. Experience producing sales invoices or using document management systems. About You You will be a numerate, organised and detail-focused rents finance professional who can work effectively within a busy accounting environment. You should be comfortable processing tenant transactions, completing reconciliations, investigating discrepancies and handling financial information accurately. Strong Excel skills are essential, while ActiveH and social housing experience would be highly advantageous. Contract Information This is a temporary rolling contract while Moat recruits for a permanent Rents Finance Team Leader. The rate, hours, location, working pattern and exact start date are being confirmed and will be discussed with suitable applicants before submission. How to Apply Please apply with an up-to-date CV demonstrating your rents finance, tenant-account, Excel, systems and reconciliation experience. Suitable candidates will be contacted to discuss their experience, availability and requirements before submission.
21/08/2026
Seasonal
We are recruiting an experienced Rents Finance Officer to join Moat's Accounting Services team on a temporary rolling contract. The successful candidate will maintain the rent accounting system, ensuring tenant, property and financial information remains complete, current and accurate. This is a finance-focused position requiring practical rent accounting, transaction processing and reconciliation experience. Key Responsibilities Process transactions and automatic payment files to tenant rent accounts accurately and promptly. Maintain payment types and posting references within the housing management system. Post cash-book rent items and retain appropriate supporting records. Reconcile nominal ledger control accounts against transactions posted within the housing management system. Identify, investigate and resolve rent-account or ledger discrepancies. Raise the rent debit and reconcile postings against expected charges. Process dishonoured Direct Debit adjustments and issue notifications to tenants or Income Recovery. Update tenant and property accounts following tenant movements. Process account changes for new properties and property disposals. Support transactions involving staircasing, Social HomeBuy, Right to Buy, Right to Acquire and stock disposals. Respond professionally to rent-related enquiries from tenants, colleagues and internal stakeholders. Provide cover for producing sales invoices when required. Index documents accurately within the document management system. Maintain complete records and audit trails for transactions and adjustments. Manage information in accordance with data governance requirements, legislation and organisational procedures. Essential Requirements Previous experience as a Rents Finance Officer, Rent Accounting Officer, Housing Finance Officer or in a similar role. Practical experience maintaining tenant rent accounts. Strong Microsoft Excel skills. Experience processing financial transactions accurately. Experience using financial databases, ledgers or housing management systems. Knowledge of cash-book postings and financial reconciliations. Understanding of nominal ledger control accounts. Strong numeracy, analytical and problem-solving skills. Excellent attention to detail and record-keeping abilities. Ability to manage competing deadlines while maintaining accuracy. Good written and verbal communication skills. Desirable Requirements Previous experience using ActiveH or Active Housing. Experience working within social housing, a housing association or local authority. Experience raising and reconciling rent debits. Experience processing dishonoured Direct Debits. Knowledge of tenant movements, new properties and property disposals. Exposure to staircasing, Social HomeBuy, Right to Buy or Right to Acquire transactions. Experience producing sales invoices or using document management systems. About You You will be a numerate, organised and detail-focused rents finance professional who can work effectively within a busy accounting environment. You should be comfortable processing tenant transactions, completing reconciliations, investigating discrepancies and handling financial information accurately. Strong Excel skills are essential, while ActiveH and social housing experience would be highly advantageous. Contract Information This is a temporary rolling contract while Moat recruits for a permanent Rents Finance Team Leader. The rate, hours, location, working pattern and exact start date are being confirmed and will be discussed with suitable applicants before submission. How to Apply Please apply with an up-to-date CV demonstrating your rents finance, tenant-account, Excel, systems and reconciliation experience. Suitable candidates will be contacted to discuss their experience, availability and requirements before submission.
We are recruiting for an experienced Housing Officer to join a busy housing management team in Salford on an initial 4-month temporary contract , with the potential for extension. This is an excellent opportunity for a housing professional with experience in tenancy management, ASB, safeguarding, estate management, and supporting vulnerable residents to manage a mixed patch of high-rise and sheltered housing schemes. Position Details Job Title: Housing Officer Location: Salford (M5) Contract: Approximately 4 months, with potential extension Start Date: Immediate Salary Equivalent: £35,412 per annum Hours: 8:30am to 4:30pm (30-minute lunch break) Working Pattern: Hybrid working (minimum 2 days from home, 3 days office/community-based) Driving Licence & Vehicle: Essential Parking: Available on site About the Role You will be responsible for managing a defined neighbourhood patch and acting as the main point of contact for residents. The role involves delivering a high-quality housing management service while working closely with internal teams and external partner agencies. Key Responsibilities Managing tenancy and estate management matters Investigating and resolving anti-social behaviour (ASB) cases Responding to safeguarding concerns and supporting vulnerable residents Conducting tenancy visits, property inspections, sign-ups, and viewings Managing complex resident cases and tenancy-related issues Working collaboratively with Social Services, Police, Fire Service, local authorities, and other agencies Attending multi-agency meetings and supporting community engagement initiatives What We're Looking For To be considered, you will have: Previous experience as a Housing Officer or within housing management Strong safeguarding knowledge and experience Proven experience managing ASB cases Experience supporting vulnerable tenants and complex households A good understanding of housing legislation and tenancy management practices Excellent communication, organisation, and case management skills A full UK driving licence and access to your own vehicle Important Travel Information Please note that mileage expenses are not covered under this assignment. Candidates must be comfortable using their own vehicle and travelling across their designated patch and other operational areas as required. Due to the nature of the role, a full UK driving licence and access to a vehicle are essential. If you are interested in this opportunity, please apply now
21/08/2026
Seasonal
We are recruiting for an experienced Housing Officer to join a busy housing management team in Salford on an initial 4-month temporary contract , with the potential for extension. This is an excellent opportunity for a housing professional with experience in tenancy management, ASB, safeguarding, estate management, and supporting vulnerable residents to manage a mixed patch of high-rise and sheltered housing schemes. Position Details Job Title: Housing Officer Location: Salford (M5) Contract: Approximately 4 months, with potential extension Start Date: Immediate Salary Equivalent: £35,412 per annum Hours: 8:30am to 4:30pm (30-minute lunch break) Working Pattern: Hybrid working (minimum 2 days from home, 3 days office/community-based) Driving Licence & Vehicle: Essential Parking: Available on site About the Role You will be responsible for managing a defined neighbourhood patch and acting as the main point of contact for residents. The role involves delivering a high-quality housing management service while working closely with internal teams and external partner agencies. Key Responsibilities Managing tenancy and estate management matters Investigating and resolving anti-social behaviour (ASB) cases Responding to safeguarding concerns and supporting vulnerable residents Conducting tenancy visits, property inspections, sign-ups, and viewings Managing complex resident cases and tenancy-related issues Working collaboratively with Social Services, Police, Fire Service, local authorities, and other agencies Attending multi-agency meetings and supporting community engagement initiatives What We're Looking For To be considered, you will have: Previous experience as a Housing Officer or within housing management Strong safeguarding knowledge and experience Proven experience managing ASB cases Experience supporting vulnerable tenants and complex households A good understanding of housing legislation and tenancy management practices Excellent communication, organisation, and case management skills A full UK driving licence and access to your own vehicle Important Travel Information Please note that mileage expenses are not covered under this assignment. Candidates must be comfortable using their own vehicle and travelling across their designated patch and other operational areas as required. Due to the nature of the role, a full UK driving licence and access to a vehicle are essential. If you are interested in this opportunity, please apply now
We are currently looking for an experienced Resident Engagement Project Manager to support the delivery of a new Resident Engagement Strategy over an initial 6-month period. The role will focus on embedding five Housing Management Boards and a new Resident Advisory Panel, developing resident scrutiny arrangements and delivering a number of key resident involvement projects. The Role Embedding five Housing Management Boards and a new Resident Advisory Panel. Establishing governance, administration and working arrangements for each board. Developing board work programmes and resident scrutiny activity. Supporting boards to gather evidence and scrutinise Housing services. Developing and commissioning a resident training programme. Producing reports on board activity, findings and recommendations. Working with Housing service leads to provide boards with relevant service and performance information. Delivering a co-produced review of the resident grant programme. Commissioning a framework for Independent Tenant Adviser (ITA) services. Commissioning ITA and mentoring provision for board members. Developing online information hubs for each board. Managing participant payments in line with financial procedures. Delivering projects in line with procurement and contract requirements. Key Requirements Experience delivering resident engagement, tenant involvement or resident scrutiny within social housing. Experience establishing or managing resident boards, panels or scrutiny groups. Experience developing and delivering resident scrutiny programmes. Experience commissioning resident training, mentoring or Independent Tenant Adviser services. Project management experience within Housing. Experience delivering service reviews and resident involvement projects. Experience producing reports and recommendations for senior management. Knowledge of social housing resident engagement and scrutiny requirements. Experience working within Council financial and procurement procedures. Availability to attend resident meetings and events outside normal office hours when required. What You Need to Do Now If you are interested in this Resident Engagement Project Manager role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If this role matches your experience but not the rate, location or seniority, please send us your CV anyway. We regularly recruit for Resident Engagement Managers, Resident Involvement Managers, Tenant Engagement Officers and Housing Project Managers across the UK. For more information, call Zubair at Carrington West on (phone number removed). By applying, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
21/08/2026
Contract
We are currently looking for an experienced Resident Engagement Project Manager to support the delivery of a new Resident Engagement Strategy over an initial 6-month period. The role will focus on embedding five Housing Management Boards and a new Resident Advisory Panel, developing resident scrutiny arrangements and delivering a number of key resident involvement projects. The Role Embedding five Housing Management Boards and a new Resident Advisory Panel. Establishing governance, administration and working arrangements for each board. Developing board work programmes and resident scrutiny activity. Supporting boards to gather evidence and scrutinise Housing services. Developing and commissioning a resident training programme. Producing reports on board activity, findings and recommendations. Working with Housing service leads to provide boards with relevant service and performance information. Delivering a co-produced review of the resident grant programme. Commissioning a framework for Independent Tenant Adviser (ITA) services. Commissioning ITA and mentoring provision for board members. Developing online information hubs for each board. Managing participant payments in line with financial procedures. Delivering projects in line with procurement and contract requirements. Key Requirements Experience delivering resident engagement, tenant involvement or resident scrutiny within social housing. Experience establishing or managing resident boards, panels or scrutiny groups. Experience developing and delivering resident scrutiny programmes. Experience commissioning resident training, mentoring or Independent Tenant Adviser services. Project management experience within Housing. Experience delivering service reviews and resident involvement projects. Experience producing reports and recommendations for senior management. Knowledge of social housing resident engagement and scrutiny requirements. Experience working within Council financial and procurement procedures. Availability to attend resident meetings and events outside normal office hours when required. What You Need to Do Now If you are interested in this Resident Engagement Project Manager role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If this role matches your experience but not the rate, location or seniority, please send us your CV anyway. We regularly recruit for Resident Engagement Managers, Resident Involvement Managers, Tenant Engagement Officers and Housing Project Managers across the UK. For more information, call Zubair at Carrington West on (phone number removed). By applying, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
Join Our Team as a Contingency Housing Officer in Didsbury! Pay rate : £13.60 Hours: 4 on, 4 off , day AND night shifts. 7am to 7pm and 7pm to 7am. Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Didsbury on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Didsbury Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
21/08/2026
Contract
Join Our Team as a Contingency Housing Officer in Didsbury! Pay rate : £13.60 Hours: 4 on, 4 off , day AND night shifts. 7am to 7pm and 7pm to 7am. Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Didsbury on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Didsbury Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction. Salary: 17,156.5 Hours of work: 17.5 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
21/08/2026
Full time
Role Summary We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction. Salary: 17,156.5 Hours of work: 17.5 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary We have an exciting opportunity for a Property Officer to join our Contracts & Compliance team and play a key role in supporting our response to the increasing volume of damp and mould cases, as well as new housing hazards that fall within the scope of Awaab's Law. This is an important position that helps ensure our residents live in safe, healthy homes while supporting compliance with evolving legislation. Working closely with colleagues across the business, you will provide a proactive and customer-focused service, helping to monitor completed works, coordinate inspections, support complaint handling, and contribute to continuous service improvement. Salary: 30,990 Hours of work: 35 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
21/08/2026
Full time
Role Summary We have an exciting opportunity for a Property Officer to join our Contracts & Compliance team and play a key role in supporting our response to the increasing volume of damp and mould cases, as well as new housing hazards that fall within the scope of Awaab's Law. This is an important position that helps ensure our residents live in safe, healthy homes while supporting compliance with evolving legislation. Working closely with colleagues across the business, you will provide a proactive and customer-focused service, helping to monitor completed works, coordinate inspections, support complaint handling, and contribute to continuous service improvement. Salary: 30,990 Hours of work: 35 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents' homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email .
21/08/2026
Contract
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents' homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email .
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
21/08/2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Homelessness Prevention Officer Location: Halifax, HX1 1QE Pay: 13.59 PAYE OR 19.20 Umbrella per hour Hours: Full Time Contract: Temporary until October 2026 with possible extension Working Pattern: Hybrid Working Positions Available: 2 The Role We are recruiting for experienced Homelessness Prevention Officers to support individuals and families who are homeless or at risk of homelessness. You will work within a busy Housing Options team, providing advice, support and practical interventions to help customers secure and sustain suitable accommodation. This is a rewarding frontline role where you will manage your own caseload, carry out assessments, develop personal housing plans and work closely with landlords, support agencies and partner organisations to achieve positive housing outcomes. Day-to-Day Responsibilities Interview customers presenting as homeless or in housing need. Provide advice on homelessness prevention, housing options and available support services. Assess housing needs and develop personalised housing plans. Manage a caseload of clients and deliver effective homelessness prevention interventions. Negotiate with landlords, family members and partner agencies to prevent homelessness. Complete homelessness-related documentation, including plans and decision letters. Carry out home visits and attend meetings at various locations across the borough. Support customers to complete housing, benefit and support applications. Build strong relationships with housing providers, support services and community organisations. Attend case conferences and multi-agency meetings. Maintain accurate case records and ensure information is recorded correctly. Work collaboratively with colleagues to deliver a high-quality Housing Options service. Skills & Experience Required Experience working with individuals or families who are homeless or at risk of homelessness. Knowledge of homelessness prevention and housing options services. Experience supporting vulnerable people. Ability to manage a varied caseload and competing priorities. Strong communication and relationship-building skills. Experience working with partner agencies and within a multi-agency environment. Good negotiation and problem-solving abilities. Ability to work independently and as part of a team. Competent using Microsoft Office and case management systems. Knowledge of the benefits system is desirable. Essential Requirements GCSE Grade C/4 or above in English and Maths (or equivalent experience). Full UK driving licence. Access to a vehicle for work purposes. Willingness to undertake home visits and occasional evening/weekend work. Enhanced DBS check with Adult and Children's Barred List checks. To apply for the Homelessness Prevention Officer position, please submit your CV detailing your relevant experience
21/08/2026
Seasonal
Homelessness Prevention Officer Location: Halifax, HX1 1QE Pay: 13.59 PAYE OR 19.20 Umbrella per hour Hours: Full Time Contract: Temporary until October 2026 with possible extension Working Pattern: Hybrid Working Positions Available: 2 The Role We are recruiting for experienced Homelessness Prevention Officers to support individuals and families who are homeless or at risk of homelessness. You will work within a busy Housing Options team, providing advice, support and practical interventions to help customers secure and sustain suitable accommodation. This is a rewarding frontline role where you will manage your own caseload, carry out assessments, develop personal housing plans and work closely with landlords, support agencies and partner organisations to achieve positive housing outcomes. Day-to-Day Responsibilities Interview customers presenting as homeless or in housing need. Provide advice on homelessness prevention, housing options and available support services. Assess housing needs and develop personalised housing plans. Manage a caseload of clients and deliver effective homelessness prevention interventions. Negotiate with landlords, family members and partner agencies to prevent homelessness. Complete homelessness-related documentation, including plans and decision letters. Carry out home visits and attend meetings at various locations across the borough. Support customers to complete housing, benefit and support applications. Build strong relationships with housing providers, support services and community organisations. Attend case conferences and multi-agency meetings. Maintain accurate case records and ensure information is recorded correctly. Work collaboratively with colleagues to deliver a high-quality Housing Options service. Skills & Experience Required Experience working with individuals or families who are homeless or at risk of homelessness. Knowledge of homelessness prevention and housing options services. Experience supporting vulnerable people. Ability to manage a varied caseload and competing priorities. Strong communication and relationship-building skills. Experience working with partner agencies and within a multi-agency environment. Good negotiation and problem-solving abilities. Ability to work independently and as part of a team. Competent using Microsoft Office and case management systems. Knowledge of the benefits system is desirable. Essential Requirements GCSE Grade C/4 or above in English and Maths (or equivalent experience). Full UK driving licence. Access to a vehicle for work purposes. Willingness to undertake home visits and occasional evening/weekend work. Enhanced DBS check with Adult and Children's Barred List checks. To apply for the Homelessness Prevention Officer position, please submit your CV detailing your relevant experience
Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
21/08/2026
Full time
Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
21/08/2026
Contract
Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
21/08/2026
Contract
Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Tenancy Visiting Officer Location: Various Housing Estates in London - Barbican Temporary contract - 2 to 3 months cover 17.98 PAYE or 23.41 Umbrella per hour We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience
20/08/2026
Seasonal
Tenancy Visiting Officer Location: Various Housing Estates in London - Barbican Temporary contract - 2 to 3 months cover 17.98 PAYE or 23.41 Umbrella per hour We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience
Your new company We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.Your new role Managing a patch of tenancies and delivering a high-quality tenancy management service. Supporting tenants to sustain their tenancies and addressing tenancy-related issues. Investigating and resolving anti-social behaviour complaints. Managing rent arrears cases and taking appropriate recovery action. Conducting tenancy visits, tenancy reviews and estate inspections. Assisting with neighbourhood management and community engagement initiatives. Providing guidance, support and line management to team members where required. Liaising with internal departments and external agencies to achieve positive outcomes for tenants. What you'll need to succeed Previous experience in a housing officer, tenancy services or neighbourhood housing role. Strong knowledge of tenancy management and housing legislation. Demonstrable line management or supervisory experience. Excellent communication and stakeholder management skills. Ability to manage a demanding and varied workload effectively. Full UK driving licence preferred. What you'll get in return Immediate start available. Competitive hourly rate. Hybrid working arrangements. Opportunity to gain experience within a respected social housing organisation. Strong potential for the contract to be extended beyond the initial 4-week period. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
20/08/2026
Seasonal
Your new company We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.Your new role Managing a patch of tenancies and delivering a high-quality tenancy management service. Supporting tenants to sustain their tenancies and addressing tenancy-related issues. Investigating and resolving anti-social behaviour complaints. Managing rent arrears cases and taking appropriate recovery action. Conducting tenancy visits, tenancy reviews and estate inspections. Assisting with neighbourhood management and community engagement initiatives. Providing guidance, support and line management to team members where required. Liaising with internal departments and external agencies to achieve positive outcomes for tenants. What you'll need to succeed Previous experience in a housing officer, tenancy services or neighbourhood housing role. Strong knowledge of tenancy management and housing legislation. Demonstrable line management or supervisory experience. Excellent communication and stakeholder management skills. Ability to manage a demanding and varied workload effectively. Full UK driving licence preferred. What you'll get in return Immediate start available. Competitive hourly rate. Hybrid working arrangements. Opportunity to gain experience within a respected social housing organisation. Strong potential for the contract to be extended beyond the initial 4-week period. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Complaints Officer Location: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to 24 per hour The Role We are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027. This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from residents, MPs, councillors and other stakeholders, ensuring all cases are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational standards. Key Responsibilities Manage and investigate a high volume of customer complaints from receipt through to resolution. Log, track and monitor complaints in accordance with the Housing Ombudsman Complaint Handling Code . Draft clear, professional and empathetic complaint responses. Manage busy inboxes, including correspondence from MPs, councillors and senior stakeholders. Maintain accurate complaint records and ensure all documentation is up to date. Process and coordinate compensation claims and associated paperwork. Monitor complaint performance and ensure compliance with agreed KPIs and service standards. Escalate complex cases where appropriate and work collaboratively with operational teams to gather information. Produce reports and complaint-related performance data as required. Utilise SharePoint and other digital systems to maintain records and manage workflows. Support continuous improvement initiatives by identifying complaint trends and learning opportunities. About You To be successful in this role, you will have: Previous experience handling complaints within a Housing Association, Local Authority or Social Housing environment . Knowledge of the Housing Ombudsman Complaint Handling Code and complaint best practice. Excellent written communication skills with the ability to draft detailed and professional responses. Experience managing complex and sensitive customer complaints. Proven ability to manage multiple priorities and maintain performance against KPIs. Strong organisational skills and attention to detail. Experience processing compensation claims or financial redress arrangements. Confidence working within digital environments, including SharePoint and case management systems. Ability to build effective relationships with internal stakeholders and external parties including MPs and councillors. What's on Offer Competitive rate of up to 24 per hour Full-time opportunity Temporary contract until March 2027 Opportunity to work for a respected Housing Association Collaborative and supportive team environment Valuable experience within a customer-focused housing services function
20/08/2026
Seasonal
Housing Complaints Officer Location: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to 24 per hour The Role We are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027. This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from residents, MPs, councillors and other stakeholders, ensuring all cases are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational standards. Key Responsibilities Manage and investigate a high volume of customer complaints from receipt through to resolution. Log, track and monitor complaints in accordance with the Housing Ombudsman Complaint Handling Code . Draft clear, professional and empathetic complaint responses. Manage busy inboxes, including correspondence from MPs, councillors and senior stakeholders. Maintain accurate complaint records and ensure all documentation is up to date. Process and coordinate compensation claims and associated paperwork. Monitor complaint performance and ensure compliance with agreed KPIs and service standards. Escalate complex cases where appropriate and work collaboratively with operational teams to gather information. Produce reports and complaint-related performance data as required. Utilise SharePoint and other digital systems to maintain records and manage workflows. Support continuous improvement initiatives by identifying complaint trends and learning opportunities. About You To be successful in this role, you will have: Previous experience handling complaints within a Housing Association, Local Authority or Social Housing environment . Knowledge of the Housing Ombudsman Complaint Handling Code and complaint best practice. Excellent written communication skills with the ability to draft detailed and professional responses. Experience managing complex and sensitive customer complaints. Proven ability to manage multiple priorities and maintain performance against KPIs. Strong organisational skills and attention to detail. Experience processing compensation claims or financial redress arrangements. Confidence working within digital environments, including SharePoint and case management systems. Ability to build effective relationships with internal stakeholders and external parties including MPs and councillors. What's on Offer Competitive rate of up to 24 per hour Full-time opportunity Temporary contract until March 2027 Opportunity to work for a respected Housing Association Collaborative and supportive team environment Valuable experience within a customer-focused housing services function
