12 jobs found

Social Housing Site Manager, Housing Upgrade scheme in Bradford, Possible Temporary to Permanent. Your new company The CompanyWe're working with a well established main contractor delivering long term frameworks and upgrade programmes across the social housing sector. With a strong presence across Yorkshire, they are now looking to appoint an experienced Site Manager to lead a flagship housing upgrade scheme in Bradford. Your new role The RoleAs Site Manager, you will take full responsibility for day to day site operations on a live housing refurbishment and upgrade project, ensuring works are delivered safely, efficiently, and to a high standard. The scheme includes a mix of external works, internal upgrades, energy efficiency improvements and decarbonisation elements. You'll oversee subcontractors, manage residents' expectations, and coordinate trades to ensure smooth delivery and minimal disruption. Key Responsibilities: Manage daily site activities on a live occupied housing upgrade scheme. Ensure works are delivered to programme, quality standards and H&S requirements. Coordinate subcontractors and monitor progress. Undertake site inspections, toolbox talks and RAMS reviews. Work closely with Resident Liaison Officers to minimise disruption and maintain strong tenant relationships. Report progress to the Project Manager and wider delivery team. Ensure compliance with social housing standards and client KPIs. Drive a positive culture around safety, quality and customer satisfaction. What you'll need to succeed About You: Proven experience as a Site Manager delivering social housing refurbishment or upgrade projects. Strong knowledge of planned works, EWI, internal upgrades, or retrofit schemes. Experienced working on projects within occupied properties. Excellent communication skills and the ability to engage with residents and local stakeholders. Strong understanding of H&S legislation and compliance. SMSTS, CSCS and First Aid certifications. What you'll get in return What's on Offer: Competitive hourly salary which is paid weekly, the opportunity for a temporary to permanent arrangement for the right candidate. Long term pipeline of social housing work in the region. Supportive and stable contractor with strong framework relationships. Opportunities for career progression within a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Job Title: Resident Liaison Officer Location: Slough/Windsor Salary: 30,000- 35,000 + 4k car allowance Sector: Social Housing - Planned works MUST HAVE OWN VEHICLE AND PREVIOUS RLO EXPERIENCE The Companys Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents' homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore's customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive "can-do" attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents' needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company. if you feel as so this RESIDENT LIAISON OFFICER position is suitable to yourself and you have the relevant experience - please email your cv directly to:

Guildmore has an exciting opportunity for a Resident Liaison Officer. You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

The Company * Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds * As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer * Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas. The Role * Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects * Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards * Providing a high-quality consistent service to customers, guiding them through the programme of works where possible * Ensuring that customer enquiries are recorded and responded to promptly * Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets * Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular. Qualifications and relevant experience * Experience within this role working within Social Housing Refurbishment schemes * Tenant liaison experience and customer focused. * Customer service qualification / health a safety would be beneficial but not essential. * Experience of using a computerised Scheduling or planning systems * Have a flexible approach to work under a wide variety of duties as they arise * Ability to work alone with minimum supervision How to Apply * If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)

The Company * Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds * As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer * Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas. The Role * Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects * Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards * Providing a high-quality consistent service to customers, guiding them through the programme of works where possible * Ensuring that customer enquiries are recorded and responded to promptly * Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets * Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular. Qualifications and relevant experience * Experience within this role working within Social Housing Refurbishment schemes * Tenant liaison experience and customer focused. * Customer service qualification / health a safety would be beneficial but not essential. * Experience of using a computerised Scheduling or planning systems * Have a flexible approach to work under a wide variety of duties as they arise * Ability to work alone with minimum supervision How to Apply * If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)

Title: Resident Liaison Officer Location: Loughton *Applications close on ­­­26th August 2020 For You. For everyone. Kier Housing Maintenance provides services across both the public and private sector, focusing in particular on the local authority, housing association and private rented sectors. We work in the Housing repairs and maintenance sector, Voids, planned works, project work (including non-housing) and fire safety. Kier Housing maintenance have an excellent opportunity for a Resident Liaison Officer to join our team Some of your will be responsibilities: Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders Assist in delivering excellent customer service Meet any operational targets that are set to deliver an effective and efficient service to the client. Ensure that all supporting documentation is completed accurately and in good time. Work closely with the Contract Manager to ensure all deliverables are on target and monitored closely. To be responsible for auditing and collating accurate data, producing high quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance.What are we looking for?: Experience of working in a similar role Knowledge of contract responsibilities and requirements Excellent customer service skills and ability to empathise with the customer Able to influence people through clear, concise communication skills in both verbal and written format. Compliance qualifications desirable. Understands relevant legislation and compliance issuesIn reward for your hard work, we offer a competitive salary and market leading benefits package including Free Life Assurance Access to our valuable pension scheme Matched up to 7.5% Kier Retirement Savings Plan Generous annual leave allowance Options to participate in Cycle2Work and Payroll Giving schemes Two employee Share Scheme options Employee Assistance Programme Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers Plus many more benefits geared to your wellbeing.Apply today! It's worth remembering that we'll undertake the relevant/standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks. Make the journey. Leave a legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. Kier is an inclusive employer. Let's shape your world together. * Please note interviews make take place before the closing date

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)

Sure Maintenance Ltd, part of the Sureserve Group, is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit a conscientious and enthusiastic Gas Compliance officer to join an existing team looking after their social housing client in the South West of England covering a large area travel required. Key Duties •Schedule annual services in conjunction with the Client specific procedure. •Produce letters to all customers in respect of forthcoming annual service appointments conforming to the Client specific procedure. •Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & customer liaison, this may involve work outside of normal working hours. •On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes. •Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required. •Deal with tenant complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required. •Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with customers regarding complaints; ensure internal Management staff are kept up to date at all times. •Liaise with the customers for the rectification of any outstanding work or repair work, ensuring prompt rectification. •Attend client meetings including Resident’s Meetings, Roadshows and Contract Review meetings. •Provide cover in times of staff absence in the role of Helpdesk Administrator. •To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training. •To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. •Assist in the training of any existing and new staff. •Assist in establishing, collating and monitoring Tenant satisfaction level data. •Ensure compliance with all company standards, policies and procedures

Sure Maintenance Ltd is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. As part of their continued expansion they are looking to recruit conscientious and enthusiastic individuals that have pride in producing work of the highest quality to compliment their existing team looking after long term social housing contracts in the South West of England . Covering a large area travel will be required. Key Duties •Schedule annual services in conjunction with the Client specific procedure. •Produce letters to all customers in respect of forthcoming annual service appointments conforming to the Client specific procedure. •Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & customer liaison, this may involve work outside of normal working hours. •On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes. •Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required. •Deal with tenant complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required. •Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with customers regarding complaints; ensure internal Management staff are kept up to date at all times. •Liaise with the customers for the rectification of any outstanding work or repair work, ensuring prompt rectification. •Attend client meetings including Resident’s Meetings, Roadshows and Contract Review meetings. •Provide cover in times of staff absence in the role of Helpdesk Administrator. •To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training. •To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. •Assist in the training of any existing and new staff. •Assist in establishing, collating and monitoring Tenant satisfaction level data. •Ensure compliance with all company standards, policies and procedures