Customer Liaison Officer

The Company * Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds * As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer * Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas. The Role * Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects * Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards * Providing a high-quality consistent service to customers, guiding them through the programme of works where possible * Ensuring that customer enquiries are recorded and responded to promptly * Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets * Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular. Qualifications and relevant experience * Experience within this role working within Social Housing Refurbishment schemes * Tenant liaison experience and customer focused. * Customer service qualification / health a safety would be beneficial but not essential. * Experience of using a computerised Scheduling or planning systems * Have a flexible approach to work under a wide variety of duties as they arise * Ability to work alone with minimum supervision How to Apply * If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)