80 jobs found

Technical Resident Liaison Officer - Kitchen & Bathroom Refurbishments Based in Uxbridge Full time, permanent 35,000 - 38,000 + benefits You must have strong technical knowledge within a kitchen and bathroom contract to be a suitable fit for this role. This role requires an RLO with strong knowledge of kitchen and bathroom refurbishments who can confidently engage with residents and explain works in detail. You will be primarily responsible for carrying out pre-start meetings with tenants, ensuring residents fully understand the scope, programme, and expectations prior to works commencing. You will develop positive working relationships with residents, provide clear information and support throughout the programme, and proactively prevent dissatisfaction. You will act as the key link between residents, site teams, and the client, resolving queries and complaints efficiently. Experience working on planned works within Social Housing is essential, particularly on kitchen and bathroom refurbishment schemes. Key Responsibilities include: Working on planned maintenance projects within Social Housing Strong knowledge of kitchen and bathroom refurbishments Leading resident pre-start meetings, using strong technical knowledge of kitchen and bathroom refurbishment contracts to clearly explain the scope of works Carrying out pre-entry visits and resident inductions Explaining scopes of work, programmes, and access requirements to residents Collecting tenancy agreements and approval forms Acting as the main point of contact for residents throughout the works Resolving resident issues, concerns, and complaints promptly and professionally Liaising closely with site management and subcontractors Building effective working relationships with housing associations and local stakeholders Attending and contributing to tenant meetings and forums as required Full clean driving licence with own vehicle You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are key to the group's success. Please apply online now, or call Meg on (phone number removed) for more information.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Complaints/Resident Liaison Officer Full-Time, permanent position Based in Hastings Salary: 30k + company van and fuel card We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings. Duties: Customer Care and Dis-satisfaction response Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Complete pre and post inspections of properties Liaise with Housing Ombudsmens when required Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager Key Experience Experience of working within a customer services environment is essential Previous experience of working with Local Authorities or Registered Housing Providers is essential Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential Knowledge of Reactive Maintenance Services Salary & benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of 30k For more information, please apply online now, or call Meg on (phone number removed) for more information!

I am looking for a Resident Liaison Officer to join a housing association in Gloucestershire. This is a temporary vacancy lasting 3 months. Daily Responsibilities for the Resident Liaison Officer: Correspond with tenants daily to deal with any complaints/enquiries Liaise with residents regarding when tradesmen will require to go in and out of the property Report back to management regarding anything that requires action Requirements: Experience in the role of RLO/TLO (Required) Own vehicle to commute to site daily (Preferred) DBS Check Experience working within a social housing setting and on Retrofit projects If you are interested in this Resident Liaison Officer role, apply online now or contact Chelsie Fowler at Build Recruitment on (phone number removed) (url removed)

Skilled Careers are currently recruiting for a Tenant Liaison Officer on a temporary ongoing basis area, to look after a stream of housing upgrades. As a Tenant Liaison Officer, you will be working within the Cambridge area, the work consists of refurbishment works on Social Housing properties throughout Cambridge and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Cambridge, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant JOB DESCRIPTION: Tenant liaison between client and contractor, being main point of call to ensure smooth operation Daily pre and post appointments, notifying tenants of works due to ve carried out Effectively communicate the choices and colours available in for both Kitchens and Bathrooms for the local residents Based within Walsall and working with surrounding area SKILLS AND QUALIFICATIONS: Proven experience as a Tenant Liaison Officer or similar with transferable skills Work within a calm and effective manner, being able to handle a high pressure environment and staying calm in all situations Good I.T skills and be able to use hand-held tablet to upload information so that all parties involved are up to date with current works Driving licence and have access to a vehicle, be in a position to start immediately This is a long term temporary position with the possibility of going permanent

We are currently recruiting for a Resident Liaison Officer (RLO) to support works across residential properties in the Cambridge area. This is an excellent opportunity to join a long-term programme, offering strong stability on a temp-to-perm basis. The Role As a Resident Liaison Officer, you will act as the key link between residents and the site team, ensuring residents are kept informed throughout works being carried out to their homes. Key responsibilities include: Acting as the main point of contact for residents during works Keeping residents informed of project timelines and any disruptions Managing resident queries, concerns, and complaints professionally Arranging access to properties where required Supporting the site team to ensure works run smoothly with minimal disruption Maintaining accurate records of resident interactions and visits About You Previous Resident Liaison Officer experience would be beneficial but not essential Strong communication and interpersonal skills Empathetic and confident dealing with residents in occupied properties Organised and able to manage multiple residents and tasks Full UK driving licence and willingness to travel between properties is essential What s on Offer £19.05per hour (Umbrella) or £14.34per hour PAYE. If you re interested in this role or would like to find out more, please apply or get in touch for further information.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Actaris Site Servicces are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the Thanet/ Kent area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temp to perm position. Please send cvs to be considered for this position.

Actaris Site Servicces are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the North London and Essex area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temp to perm position. with a perm salary between 28k-35k dependent on experience + car allowance Please send cvs to be considered for this position.

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temporary to permanent position with plenty of room for progression for selected candidate. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Resident Liaison Officer - Westminster Planned Maintenance (Recladding) Salary: £22 - £23ph Location: Westminster Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Skilled Careers are currently recruiting for a Tenant Liaison Officer on a temporary ongoing basis area, to look after a stream of Kitchen and Bathrooms. As a Tenant Liaison Officer, you will be working within the Walsall area, the work consists of refurbishment works on Social Housing properties throughout Walsall and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Walsall, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant JOB DESCRIPTION: Tenant liaison between client and contractor, being main point of call to ensure smooth operation Daily pre and post appointments, notifying tenants of works due to ve carried out Effectively communicate the choices and colours available in for both Kitchens and Bathrooms for the local residents Based within Walsall and working with surrounding area SKILLS AND QUALIFICATIONS: Proven experience as a Tenant Liaison Officer or similar with transferable skills Work within a calm and effective manner, being able to handle a high pressure environment and staying calm in all situations Good I.T skills and be able to use hand-held tablet to upload information so that all parties involved are up to date with current works Driving licence and have access to a vehicle, be in a position to start immediately This is a long term temporary position with the possibility of going permanent

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottinghan office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Luton office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Resident Liaison Officer Manchester Start Date: May 2026 Project: Major Cladding Remediation (Northern Region) The Role: What You'll Be Doing You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process. Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up. Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations. Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases. Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally. Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager. What You Need to Do the Job To hit the ground running this May, you'll need a specific mix of site experience and "people" skills: Sector Experience: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments. Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication. Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions. Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region. Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.

Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer - Social Housing Planned Works Based in South London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in South London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Twickenham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 35,000 (D.O.E) Car Allowance of 4,250 Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!